Alexander Mann Solutions - Public Sector Resourcing
On behalf of the Cabinet Office, we are looking for a 1st and 2nd Line Technical Support Engineer (Inside IR35) for a 3 Month contract based onsite in LONDON. An active SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. (Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.) The Role The Enterprise Services Team is part of Cabinet Office Digital based in the Cabinet Office. It provides, maintains and supports the IT services (hosted and public cloud IT infrastructure, telephony, network security, Internet connectivity, local area networks, WiFi, end-user devices, cloud capability and full software portfolio) relied upon by the entire Cabinet Office. This is an exciting opportunity to be part of the Portfolio Delivery team, to lead key infrastructure-related projects to transform our internal services. The Delivery team uses a hybrid of Agile and Waterfall methods to apply the best approach to delivery projects successfully. This role is a unique role and as a Technical Support Engineer you will support a variety of medium and large projects in close collaboration with the Delivery Managers and Senior Technical Engineers to plan and deliver smaller projects. You will support the Delivery Operations Managers on office relocation/setups working alongside Cabinet Office Estates and Government Property Agency championing CO Digital values and delivering at pace on a variety of critical projects. We currently support over 15,000 users across a range of sites based nationwide with periodical travel to our regional sites with some overnight stays to assist with office relocations and other wider projects. Due to the service we provide this is an office based role working from our London office (5 days a week). Main responsibilities As a Technical Support Engineer you will be: . Supporting the delivery of small, medium and large projects and managing smaller projects and transitioning into Live Service . Building Windows and Mac OS laptops, Android and Apple Mobile Phones, creating login accounts, scheduling deployments, delivering remote and classroom training and supporting users. This includes installing active infrastructure components (eg Switches, Routers) and the network connectivity skills required to present IT services to an end users desktop . Working in a fast paced environment managing rapid delivery of business unit moves for high profile stakeholders working alongside a variety of multi-disciplined teams which requires discretion and confidentiality. This will include surveying of office space, decommissioning IT from vacated buildings and installing IT in new locations from infrastructure/cabling, through to Audio Visual and Video Conferencing (AV/VC) equipment, printing and desktop devices. . A good understanding of standard IT technologies and have a strong desire to deliver high quality service . Able to understand and identify problems, analyse and help identify appropriate solutions, taking ownership of problems and proactively resolve technical issues, ensuring you meet business requirements by troubleshooting and diagnosing or escalating faults as appropriate . Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams via the Delivery Operations Managers. . Production and accurate maintenance of documentation is essential to the success of the team and sharing knowledge is encouraged to ensure the team is able to fulfil its objectives. Skills and Experience A combination of service provision and change management knowledge, as a Technical Engineer you must have: . Proven experience building and supporting the following devices Windows, MacBook, Android phones and other Apple devices and direct experience in device management applications such as Active Directory, Microsoft System Center Configuration Manager (SCCM), Apple's Management Framework (JAMF) and Airwatch (Workspace ONE) . Able to demonstrate skills and experience installing active Infrastructure components (eg Switches, Routers) and the network connectivity skills required to present the IT services to an end users desktop . Able to support AV/VC including troubleshooting and managing fault resolutions . Able to demonstrate good customer service and relationship management, can identify stakeholder needs based on evidence using a range of communications skills . Exposure working in a project environment and experience working in deskside support delivering Deskside IT Installation . Proven ability to work on own initiative as well as part of a team and demonstrate ability to share/transfer knowledge within a team by updating and creating new guidance and provide support until projects are transitioned to Live Service . Able to demonstrate proactively taking ownership of problems and the ability to solve complex logical faults to resolution Please be aware that this role can only be worked within the UK and not Overseas. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
11/06/2026
Contractor
On behalf of the Cabinet Office, we are looking for a 1st and 2nd Line Technical Support Engineer (Inside IR35) for a 3 Month contract based onsite in LONDON. An active SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. (Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.) The Role The Enterprise Services Team is part of Cabinet Office Digital based in the Cabinet Office. It provides, maintains and supports the IT services (hosted and public cloud IT infrastructure, telephony, network security, Internet connectivity, local area networks, WiFi, end-user devices, cloud capability and full software portfolio) relied upon by the entire Cabinet Office. This is an exciting opportunity to be part of the Portfolio Delivery team, to lead key infrastructure-related projects to transform our internal services. The Delivery team uses a hybrid of Agile and Waterfall methods to apply the best approach to delivery projects successfully. This role is a unique role and as a Technical Support Engineer you will support a variety of medium and large projects in close collaboration with the Delivery Managers and Senior Technical Engineers to plan and deliver smaller projects. You will support the Delivery Operations Managers on office relocation/setups working alongside Cabinet Office Estates and Government Property Agency championing CO Digital values and delivering at pace on a variety of critical projects. We currently support over 15,000 users across a range of sites based nationwide with periodical travel to our regional sites with some overnight stays to assist with office relocations and other wider projects. Due to the service we provide this is an office based role working from our London office (5 days a week). Main responsibilities As a Technical Support Engineer you will be: . Supporting the delivery of small, medium and large projects and managing smaller projects and transitioning into Live Service . Building Windows and Mac OS laptops, Android and Apple Mobile Phones, creating login accounts, scheduling deployments, delivering remote and classroom training and supporting users. This includes installing active infrastructure components (eg Switches, Routers) and the network connectivity skills required to present IT services to an end users desktop . Working in a fast paced environment managing rapid delivery of business unit moves for high profile stakeholders working alongside a variety of multi-disciplined teams which requires discretion and confidentiality. This will include surveying of office space, decommissioning IT from vacated buildings and installing IT in new locations from infrastructure/cabling, through to Audio Visual and Video Conferencing (AV/VC) equipment, printing and desktop devices. . A good understanding of standard IT technologies and have a strong desire to deliver high quality service . Able to understand and identify problems, analyse and help identify appropriate solutions, taking ownership of problems and proactively resolve technical issues, ensuring you meet business requirements by troubleshooting and diagnosing or escalating faults as appropriate . Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams via the Delivery Operations Managers. . Production and accurate maintenance of documentation is essential to the success of the team and sharing knowledge is encouraged to ensure the team is able to fulfil its objectives. Skills and Experience A combination of service provision and change management knowledge, as a Technical Engineer you must have: . Proven experience building and supporting the following devices Windows, MacBook, Android phones and other Apple devices and direct experience in device management applications such as Active Directory, Microsoft System Center Configuration Manager (SCCM), Apple's Management Framework (JAMF) and Airwatch (Workspace ONE) . Able to demonstrate skills and experience installing active Infrastructure components (eg Switches, Routers) and the network connectivity skills required to present the IT services to an end users desktop . Able to support AV/VC including troubleshooting and managing fault resolutions . Able to demonstrate good customer service and relationship management, can identify stakeholder needs based on evidence using a range of communications skills . Exposure working in a project environment and experience working in deskside support delivering Deskside IT Installation . Proven ability to work on own initiative as well as part of a team and demonstrate ability to share/transfer knowledge within a team by updating and creating new guidance and provide support until projects are transitioned to Live Service . Able to demonstrate proactively taking ownership of problems and the ability to solve complex logical faults to resolution Please be aware that this role can only be worked within the UK and not Overseas. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".
Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join its Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role is ideal for someone who thrives in a user-facing environment, takes ownership of issues, and acts as a trusted first point of contact for technical support and service requests. Responsibilities for the Service Desk Analyst: Provide first and second line support for all IT queries, acting as the initial point of contact for a wide and varied user base Process incidents and service requests, ensuring all tickets are logged, prioritised and resolved within agreed SLAs Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools Rotate between phone support, ticket resolution and Tech Hub-based user support, including hands-on device builds and troubleshooting Build, deploy, manage and asset-track all hardware devices across the estate Create, administer and maintain corporate accounts for joiners, movers and leavers Collaborate with colleagues across the technology function to deliver efficient, well-documented and continuously improving service processes Essential Skills for the Service Desk Analyst: Active SC clearance Experience working within a Service Desk or IT support environment Strong customer service orientation with the ability to communicate clearly and confidently Ability to take ownership of issues and drive them through to resolution Comfortable explaining technical concepts to both technical and non-technical audiences Strong problem-solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service Desk Analyst looking for a contract supporting a meaningful public sector mission, please apply in the immediate instance. Service Desk Analyst, Deskside Analyst, Deskside Engineer, Desktop Support Analyst, 1st/2nd Line Analyst
09/06/2026
Full time
Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join its Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role is ideal for someone who thrives in a user-facing environment, takes ownership of issues, and acts as a trusted first point of contact for technical support and service requests. Responsibilities for the Service Desk Analyst: Provide first and second line support for all IT queries, acting as the initial point of contact for a wide and varied user base Process incidents and service requests, ensuring all tickets are logged, prioritised and resolved within agreed SLAs Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools Rotate between phone support, ticket resolution and Tech Hub-based user support, including hands-on device builds and troubleshooting Build, deploy, manage and asset-track all hardware devices across the estate Create, administer and maintain corporate accounts for joiners, movers and leavers Collaborate with colleagues across the technology function to deliver efficient, well-documented and continuously improving service processes Essential Skills for the Service Desk Analyst: Active SC clearance Experience working within a Service Desk or IT support environment Strong customer service orientation with the ability to communicate clearly and confidently Ability to take ownership of issues and drive them through to resolution Comfortable explaining technical concepts to both technical and non-technical audiences Strong problem-solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service Desk Analyst looking for a contract supporting a meaningful public sector mission, please apply in the immediate instance. Service Desk Analyst, Deskside Analyst, Deskside Engineer, Desktop Support Analyst, 1st/2nd Line Analyst
2nd Line IT Support Engineer - Leeds Location: Leeds x5 days per week onsite Rate: Up to £290 per day - Inside IR35 The Opportunity We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy onsite IT support team based in Leeds. This is an excellent opportunity for a hands on support professional with strong experience across Microsoft technologies, Office 365, and end user hardware support. You will play a key role in supporting business users, resolving technical issues, and ensuring a high level of service across the organisation's IT environment. Working within a fast paced support function, you will provide both remote and deskside support across laptops, desktops, Office 365 applications, and core Microsoft infrastructure technologies. Key Responsibilities Provide 2nd line technical support across hardware, software, and Microsoft environments Support and troubleshoot Office 365 applications including Outlook, Teams, SharePoint, and Exchange Online Build, configure, deploy, and support laptops and desktop devices Diagnose and resolve hardware, software, and connectivity issues Manage user accounts, permissions, and access requests within Active Directory and Microsoft environments Escalate complex incidents to relevant internal teams where required Maintain accurate ticket updates and technical documentation Deliver excellent customer service and end user support across the business Support device rollouts, hardware replacements, and user onboarding activities Essential Skills & Experience Proven experience within a 2nd Line IT Support role Strong Office 365 support experience Hands on experience supporting laptops, desktops, and peripheral devices Good knowledge of Windows 10/11 environments Experience with Active Directory user administration Strong troubleshooting and problem solving skills Excellent communication and stakeholder engagement skills Ability to work effectively within a fully onsite support environment Desirable Experience with Microsoft Intune or Endpoint Manager Basic networking knowledge Exposure to Azure or cloud based technologies Relevant Microsoft or IT support certifications Interested? Please submit your updated CV to Dean Sadler Parkes at Harvey Nash for immediate consideration.
09/06/2026
Full time
2nd Line IT Support Engineer - Leeds Location: Leeds x5 days per week onsite Rate: Up to £290 per day - Inside IR35 The Opportunity We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy onsite IT support team based in Leeds. This is an excellent opportunity for a hands on support professional with strong experience across Microsoft technologies, Office 365, and end user hardware support. You will play a key role in supporting business users, resolving technical issues, and ensuring a high level of service across the organisation's IT environment. Working within a fast paced support function, you will provide both remote and deskside support across laptops, desktops, Office 365 applications, and core Microsoft infrastructure technologies. Key Responsibilities Provide 2nd line technical support across hardware, software, and Microsoft environments Support and troubleshoot Office 365 applications including Outlook, Teams, SharePoint, and Exchange Online Build, configure, deploy, and support laptops and desktop devices Diagnose and resolve hardware, software, and connectivity issues Manage user accounts, permissions, and access requests within Active Directory and Microsoft environments Escalate complex incidents to relevant internal teams where required Maintain accurate ticket updates and technical documentation Deliver excellent customer service and end user support across the business Support device rollouts, hardware replacements, and user onboarding activities Essential Skills & Experience Proven experience within a 2nd Line IT Support role Strong Office 365 support experience Hands on experience supporting laptops, desktops, and peripheral devices Good knowledge of Windows 10/11 environments Experience with Active Directory user administration Strong troubleshooting and problem solving skills Excellent communication and stakeholder engagement skills Ability to work effectively within a fully onsite support environment Desirable Experience with Microsoft Intune or Endpoint Manager Basic networking knowledge Exposure to Azure or cloud based technologies Relevant Microsoft or IT support certifications Interested? Please submit your updated CV to Dean Sadler Parkes at Harvey Nash for immediate consideration.
Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join its Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role is ideal for someone who thrives in a user-facing environment, takes ownership of issues, and acts as a trusted first point of contact for technical support and service requests. Responsibilities for the Service Desk Analyst: Provide first and second line support for all IT queries, acting as the initial point of contact for a wide and varied user base Process incidents and service requests, ensuring all tickets are logged, prioritised and resolved within agreed SLAs Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools Rotate between phone support, ticket resolution and Tech Hub-based user support, including hands-on device builds and troubleshooting Build, deploy, manage and asset-track all hardware devices across the estate Create, administer and maintain corporate accounts for joiners, movers and leavers Collaborate with colleagues across the technology function to deliver efficient, well-documented and continuously improving service processes Essential Skills for the Service Desk Analyst: Active SC clearance Experience working within a Service Desk or IT support environment Strong customer service orientation with the ability to communicate clearly and confidently Ability to take ownership of issues and drive them through to resolution Comfortable explaining technical concepts to both technical and non-technical audiences Strong problem-solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service Desk Analyst looking for a contract supporting a meaningful public sector mission, please apply in the immediate instance. Service Desk Analyst, Deskside Analyst, Deskside Engineer, Desktop Support Analyst, 1st/2nd Line Analyst
09/06/2026
Full time
Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join its Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role is ideal for someone who thrives in a user-facing environment, takes ownership of issues, and acts as a trusted first point of contact for technical support and service requests. Responsibilities for the Service Desk Analyst: Provide first and second line support for all IT queries, acting as the initial point of contact for a wide and varied user base Process incidents and service requests, ensuring all tickets are logged, prioritised and resolved within agreed SLAs Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools Rotate between phone support, ticket resolution and Tech Hub-based user support, including hands-on device builds and troubleshooting Build, deploy, manage and asset-track all hardware devices across the estate Create, administer and maintain corporate accounts for joiners, movers and leavers Collaborate with colleagues across the technology function to deliver efficient, well-documented and continuously improving service processes Essential Skills for the Service Desk Analyst: Active SC clearance Experience working within a Service Desk or IT support environment Strong customer service orientation with the ability to communicate clearly and confidently Ability to take ownership of issues and drive them through to resolution Comfortable explaining technical concepts to both technical and non-technical audiences Strong problem-solving and troubleshooting capability Desirable Skills for the Service Desk Analyst: ITIL qualification or experience in an ITIL-aligned environment Experience or knowledge of Google Workspace Experience or knowledge of macOS If you are an experienced Service Desk Analyst looking for a contract supporting a meaningful public sector mission, please apply in the immediate instance. Service Desk Analyst, Deskside Analyst, Deskside Engineer, Desktop Support Analyst, 1st/2nd Line Analyst
T2M are currently working with an award-winning managed service provider who, off the back of another major contract win, are building out a new security cleared services team. This includes technical engineers across multiple levels alongside leadership and service management functions to support EUC, deskside, infrastructure and networking services. A long-established provider of managed IT across both public and private sectors, the business has decades of experience and a reputation for reliability. They help clients work smarter and safer through IT service support, cloud infrastructure deployment, and the management of security, communications and more. Up to £55k. Permanent, Hybrid 1-2 days a week. Sponsorship will not be considered for this role. You must have active security clearance or be eligible for security clearance for this role. What are we looking for? You'll be the person who keeps everything moving and joining, as the project kicks off you'll have the perfect chance to shape the delivery from the outset. You'll be confident owning client relationships, acting as the bridge between technical teams and stakeholders, managing the service desk ticket backlog, ensuring services are delivered in line with SLAs and KPIs. If you're currently a Team Leader, Problem Manager, Major Incident Manager or Change Manager and you're looking to take broader ownership of service performance and client relationships, this is a natural next move. What can you expect? A solid service function can make or break client relationships. If you're looking to be part of a team where your impact is visible, valued, and directly tied to success, this role will tick all your boxes. They've more than doubled their seat count in the last 6 months, another MOD contract win and a track record in delivery across midmarket and enterprise. Things are moving quickly, as will the responsibilities, promotional and personal development opportunities. You'll be someone that's excited by new projects, digital transformation and service delivery at scale, with an environment that focuses on technical delivery, pace and family life. Socially the team plays football, sim racing, some keen runners and a passion for motorsports. Please note Sponsorship will not be considered for this role. You must have active security clearance or be eligible for security clearance for this role. T2M Resourcing is an equal opportunities employer. Files up to 5mb / PDF and Docx format Requested fields By submitting your details you are agreeing to our privacy policy.
09/06/2026
Full time
T2M are currently working with an award-winning managed service provider who, off the back of another major contract win, are building out a new security cleared services team. This includes technical engineers across multiple levels alongside leadership and service management functions to support EUC, deskside, infrastructure and networking services. A long-established provider of managed IT across both public and private sectors, the business has decades of experience and a reputation for reliability. They help clients work smarter and safer through IT service support, cloud infrastructure deployment, and the management of security, communications and more. Up to £55k. Permanent, Hybrid 1-2 days a week. Sponsorship will not be considered for this role. You must have active security clearance or be eligible for security clearance for this role. What are we looking for? You'll be the person who keeps everything moving and joining, as the project kicks off you'll have the perfect chance to shape the delivery from the outset. You'll be confident owning client relationships, acting as the bridge between technical teams and stakeholders, managing the service desk ticket backlog, ensuring services are delivered in line with SLAs and KPIs. If you're currently a Team Leader, Problem Manager, Major Incident Manager or Change Manager and you're looking to take broader ownership of service performance and client relationships, this is a natural next move. What can you expect? A solid service function can make or break client relationships. If you're looking to be part of a team where your impact is visible, valued, and directly tied to success, this role will tick all your boxes. They've more than doubled their seat count in the last 6 months, another MOD contract win and a track record in delivery across midmarket and enterprise. Things are moving quickly, as will the responsibilities, promotional and personal development opportunities. You'll be someone that's excited by new projects, digital transformation and service delivery at scale, with an environment that focuses on technical delivery, pace and family life. Socially the team plays football, sim racing, some keen runners and a passion for motorsports. Please note Sponsorship will not be considered for this role. You must have active security clearance or be eligible for security clearance for this role. T2M Resourcing is an equal opportunities employer. Files up to 5mb / PDF and Docx format Requested fields By submitting your details you are agreeing to our privacy policy.
Service Desk Support Engineer Career Level: Senior Analyst Location: Glasgow Travel/Mobility Requirement: Flexibility to travel to client site where required Responsibilities Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability to work under pressure in a fast paced environment. Possess strong customer service, analytical, and problem resolution skills. Strong communication skills; Excellent English (Written and spoken). Ability to be empathic and sympathetic to our users. Capturing all interactions and ticket resolutions within our ticketing system ServiceNow to aid trending and continual service improvements. Categorising tickets based on ITIL principles (Incidents and Service Requests). Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. Troubleshooting issues remotely which may include issues with Laptops, Desktops, Macs, Monitors, Docking stations, Mobile Phones and Printers. Responsible for daily activity management including activities covering: Backup services, raising/resolving issues with the backup jobs. Look to resolve a high volume of calls at first point of contact. Escalate tickets to our deskside support teams where a remote resolution is not possible. Reviewing and implementing user, server and network change requests. Follow high severity and Major incident procedures. Collecting necessary information to escalates tickets to the relevant support teams when necessary. Contribute to the knowledge base when new work instruction or fixes are identified in our ticketing tool to be customer specific or generic. Familiar with Intune device management. Requirements Good technical understanding and experience. Able to cope with multiple problems in a calm and professional manner. Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS). Good verbal communication skills. Work well in a team and enjoy helping others. Friendly and approachable. , professionalism, perfectionism, flexibility, passion for new technologies and a pragmatic approach. Flexibility in working hours is vital to this position: You will be required to work in a rotating shift pattern. Occasional travel to customer sites in UK and Ireland may be required. Desirable Working knowledge of ITIL processes. Knowledge of Microsoft Office 365, Active Directory, Exchange Server, PC / Server. What's in it for you At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Closing Date for Applications: 25/02/2026
06/06/2026
Full time
Service Desk Support Engineer Career Level: Senior Analyst Location: Glasgow Travel/Mobility Requirement: Flexibility to travel to client site where required Responsibilities Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability to work under pressure in a fast paced environment. Possess strong customer service, analytical, and problem resolution skills. Strong communication skills; Excellent English (Written and spoken). Ability to be empathic and sympathetic to our users. Capturing all interactions and ticket resolutions within our ticketing system ServiceNow to aid trending and continual service improvements. Categorising tickets based on ITIL principles (Incidents and Service Requests). Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. Troubleshooting issues remotely which may include issues with Laptops, Desktops, Macs, Monitors, Docking stations, Mobile Phones and Printers. Responsible for daily activity management including activities covering: Backup services, raising/resolving issues with the backup jobs. Look to resolve a high volume of calls at first point of contact. Escalate tickets to our deskside support teams where a remote resolution is not possible. Reviewing and implementing user, server and network change requests. Follow high severity and Major incident procedures. Collecting necessary information to escalates tickets to the relevant support teams when necessary. Contribute to the knowledge base when new work instruction or fixes are identified in our ticketing tool to be customer specific or generic. Familiar with Intune device management. Requirements Good technical understanding and experience. Able to cope with multiple problems in a calm and professional manner. Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS). Good verbal communication skills. Work well in a team and enjoy helping others. Friendly and approachable. , professionalism, perfectionism, flexibility, passion for new technologies and a pragmatic approach. Flexibility in working hours is vital to this position: You will be required to work in a rotating shift pattern. Occasional travel to customer sites in UK and Ireland may be required. Desirable Working knowledge of ITIL processes. Knowledge of Microsoft Office 365, Active Directory, Exchange Server, PC / Server. What's in it for you At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Closing Date for Applications: 25/02/2026
CLS helps clients navigate the changing FX marketplace - reducing risk and creating efficiencies. Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems. Our innovative, forward looking products make the trading process faster, easier, safer and more cost effective - empowering our clients' success. Functional title Location London Corporate title L3 Report to Department Service Operations and Support No. of direct reports 0 Job purpose The Lead Service Support Engineer is primarily responsible for proving technical leadership to the global Deskside Support and IT Administrative teams located in global CLS offices. The role will deliver an enhanced technical support capability that takes ownership of the EUC service. The role will be responsible for the design and implementation of effective technical solutions required by the business as well as identifying and driving continual service improvement roadmaps for supported products and services. Experience / essential and desired for successful job performance Must have strong experience working within 3 rd line desktop support teams across multiple geographical locations. Must have good technical knowledge of supporting, deploying and managing Microsoft desktop operating systems, desktop applications and monitoring/management tools preferably in a Citrix VDI environment. Must have strong experience of application discovery, analysis, and packaging. Must have must a strong scripting experience Strong knowledge of Active Directory domain services, group policy and account management tooling. Strong knowledge of mobile communications, remote working technologies, desktop/video telephony services, unified communications and collaboration tools. Strong experience of providing cross training on technologies and operational processes. Ability to assess / identify knowledge gaps across technical teams. Ability to collaborate effectively with others to drive forward the key objectives of the team and the wider corporate goals. Strong documentation and report writing skills (to both technical and business audiences). Have excellent time management and organisational skills. Solid knowledge of ITIL framework (Incident, Problem, Change and Request processes). Experience of working in highly secure and complex environments. Knowledge and experience of the following products: Liquidware suite (FlexApp and ProfileUnity) SCCM OSD and Task Sequences Qualifications / certifications Proven career managing and developing Desktop Support services in mission critical environments. Success factors / 'How'. Personal characteristics contributing to an individual's ability to excel in the position Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business. Strong team working skills, both as a contributor and facilitator. Have the ability to influence decisions. Ability to communicate complex technical issues to different levels of management Proactive individual who can take the lead in engaging with the business stakeholders Self motivated to exceed management expectations and objectives. Demonstrate strong technical, analytical, and problem solving skills. Able to manage their time effectively and prioritise their own and their team's workload to meet changing demands from the business. A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels.
06/06/2026
Full time
CLS helps clients navigate the changing FX marketplace - reducing risk and creating efficiencies. Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems. Our innovative, forward looking products make the trading process faster, easier, safer and more cost effective - empowering our clients' success. Functional title Location London Corporate title L3 Report to Department Service Operations and Support No. of direct reports 0 Job purpose The Lead Service Support Engineer is primarily responsible for proving technical leadership to the global Deskside Support and IT Administrative teams located in global CLS offices. The role will deliver an enhanced technical support capability that takes ownership of the EUC service. The role will be responsible for the design and implementation of effective technical solutions required by the business as well as identifying and driving continual service improvement roadmaps for supported products and services. Experience / essential and desired for successful job performance Must have strong experience working within 3 rd line desktop support teams across multiple geographical locations. Must have good technical knowledge of supporting, deploying and managing Microsoft desktop operating systems, desktop applications and monitoring/management tools preferably in a Citrix VDI environment. Must have strong experience of application discovery, analysis, and packaging. Must have must a strong scripting experience Strong knowledge of Active Directory domain services, group policy and account management tooling. Strong knowledge of mobile communications, remote working technologies, desktop/video telephony services, unified communications and collaboration tools. Strong experience of providing cross training on technologies and operational processes. Ability to assess / identify knowledge gaps across technical teams. Ability to collaborate effectively with others to drive forward the key objectives of the team and the wider corporate goals. Strong documentation and report writing skills (to both technical and business audiences). Have excellent time management and organisational skills. Solid knowledge of ITIL framework (Incident, Problem, Change and Request processes). Experience of working in highly secure and complex environments. Knowledge and experience of the following products: Liquidware suite (FlexApp and ProfileUnity) SCCM OSD and Task Sequences Qualifications / certifications Proven career managing and developing Desktop Support services in mission critical environments. Success factors / 'How'. Personal characteristics contributing to an individual's ability to excel in the position Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business. Strong team working skills, both as a contributor and facilitator. Have the ability to influence decisions. Ability to communicate complex technical issues to different levels of management Proactive individual who can take the lead in engaging with the business stakeholders Self motivated to exceed management expectations and objectives. Demonstrate strong technical, analytical, and problem solving skills. Able to manage their time effectively and prioritise their own and their team's workload to meet changing demands from the business. A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels.
About Allica Bank Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Principal Accountabilities Provide day-to-day IT support via deskside, telephone, and remote technologies. Actively manage and priorities the IT support queue in line with agreed SLAs. Deliver Joiner-Mover-Leaver (JML) processes including onboarding and offboarding activities. Administer and support Microsoft 365 technologies including Entra ID, Exchange Admin, SharePoint Admin, Teams Admin, Intune, Licensing, Autopilot, and Privileged Identity Management. Support hardware including Windows laptops, Macs, mobile devices, and meeting room equipment. Maintain accurate IT asset records and lifecycle management processes. Use ITSM tools to manage incidents, service requests, and knowledge articles, ensuring accurate categorisation, documentation, and closure. Identify opportunities to improve services through automation, AI adoption, training, and knowledge management. Work effectively at pace within a fast-moving organisation while maintaining service excellence, clear communication, and a strong customer focus. Adhere to and promote security, risk, and compliance controls in all support activities (e.g. access management, device security, data handling). Personal Attributes & Experience We are looking for someone that can bring their exceptional skills, experience and knowledge to Allica - and not just technical ones. Having the ability to interact and communicate with technical and non-technical colleagues is a key part of this role as establishing and maintaining relationships is critical in being a trusted and valued IT partner. We also need you to have: Strong hands on experience providing desktop support both on site and remotely. Significant experience supporting Microsoft 365 enterprise environments. Experience working within ITSM frameworks and service delivery best practices. Strong problem solving skills and ability to manage competing priorities. Customer focused with excellent communication skills. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: Full onboarding support and continued development opportunities Options for flexible working Regular social activities Pension contributions Discretionary bonus scheme Private health cover Life assurance Family friendly policies including enhanced Maternity & Paternity leave Don't tick every box? Don't worry if you don't have all the skills or requirements listed on the job description. If you think you'll be a good fit, we'd still love to hear from you! Flexible working We know the '9-to-5' isn't right for everyone. That's why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We're a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
05/06/2026
Full time
About Allica Bank Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Principal Accountabilities Provide day-to-day IT support via deskside, telephone, and remote technologies. Actively manage and priorities the IT support queue in line with agreed SLAs. Deliver Joiner-Mover-Leaver (JML) processes including onboarding and offboarding activities. Administer and support Microsoft 365 technologies including Entra ID, Exchange Admin, SharePoint Admin, Teams Admin, Intune, Licensing, Autopilot, and Privileged Identity Management. Support hardware including Windows laptops, Macs, mobile devices, and meeting room equipment. Maintain accurate IT asset records and lifecycle management processes. Use ITSM tools to manage incidents, service requests, and knowledge articles, ensuring accurate categorisation, documentation, and closure. Identify opportunities to improve services through automation, AI adoption, training, and knowledge management. Work effectively at pace within a fast-moving organisation while maintaining service excellence, clear communication, and a strong customer focus. Adhere to and promote security, risk, and compliance controls in all support activities (e.g. access management, device security, data handling). Personal Attributes & Experience We are looking for someone that can bring their exceptional skills, experience and knowledge to Allica - and not just technical ones. Having the ability to interact and communicate with technical and non-technical colleagues is a key part of this role as establishing and maintaining relationships is critical in being a trusted and valued IT partner. We also need you to have: Strong hands on experience providing desktop support both on site and remotely. Significant experience supporting Microsoft 365 enterprise environments. Experience working within ITSM frameworks and service delivery best practices. Strong problem solving skills and ability to manage competing priorities. Customer focused with excellent communication skills. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: Full onboarding support and continued development opportunities Options for flexible working Regular social activities Pension contributions Discretionary bonus scheme Private health cover Life assurance Family friendly policies including enhanced Maternity & Paternity leave Don't tick every box? Don't worry if you don't have all the skills or requirements listed on the job description. If you think you'll be a good fit, we'd still love to hear from you! Flexible working We know the '9-to-5' isn't right for everyone. That's why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We're a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
Purpose As part of the IT Infrastructure team, the Deskside Support Engineer provides high quality first and second-line technical support to end users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand. Responsibilities Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on site walk ups, including service and change requests, incident investigation and resolution, and execution of scheduled daily, weekly, and monthly operational tasks. Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices. Trubleshooting and fault reporting of end user devices. Report progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues. Completing IT administration tasks to the defined standard including but not limited to user account creation, group amendment, leavers process, resource allocation. Assist and apply operating system updates and patches. Maintain and update the Infrastructure team's documentation library. Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution. Provide out of hours support cover for application deployments and upgrades, on a rota where required. Act as an on site point of contact for third line support teams to assist with the resolution of incidents; this may include performing certain activities at the direction of third line support teams such as patching, power cycles, replacing drives or any such activity which requires on site presence. Travel to various office locations on an ad hoc basis to provide on site end user support. Work closely with colleagues to maintain a high-performing team. Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure. Maintain a technical advantage through continual training and personal development. Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support. About You Skills Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications. Installing and configuring end user devices. Ability to logically and methodically problem solve IT issues. Experience with supporting Azure AD\Entra ID. Experience with supporting and troubleshooting Microsoft 365 and Exchange Online. Experience with supporting and troubleshooting Microsoft Teams. Experience with supporting and troubleshooting Intune. Experience of installing and utilising server and desktop hardware. Strong customer service skills. Excellent written and oral communication skills. Proven track record of delivering to commitments. Knowledge of industry recognised IT and support practices. An understanding of IT infrastructure technologies including DNS, DHCP, routing, TCP/IP. Qualifications Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.
05/06/2026
Full time
Purpose As part of the IT Infrastructure team, the Deskside Support Engineer provides high quality first and second-line technical support to end users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand. Responsibilities Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on site walk ups, including service and change requests, incident investigation and resolution, and execution of scheduled daily, weekly, and monthly operational tasks. Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices. Trubleshooting and fault reporting of end user devices. Report progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues. Completing IT administration tasks to the defined standard including but not limited to user account creation, group amendment, leavers process, resource allocation. Assist and apply operating system updates and patches. Maintain and update the Infrastructure team's documentation library. Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution. Provide out of hours support cover for application deployments and upgrades, on a rota where required. Act as an on site point of contact for third line support teams to assist with the resolution of incidents; this may include performing certain activities at the direction of third line support teams such as patching, power cycles, replacing drives or any such activity which requires on site presence. Travel to various office locations on an ad hoc basis to provide on site end user support. Work closely with colleagues to maintain a high-performing team. Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure. Maintain a technical advantage through continual training and personal development. Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support. About You Skills Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications. Installing and configuring end user devices. Ability to logically and methodically problem solve IT issues. Experience with supporting Azure AD\Entra ID. Experience with supporting and troubleshooting Microsoft 365 and Exchange Online. Experience with supporting and troubleshooting Microsoft Teams. Experience with supporting and troubleshooting Intune. Experience of installing and utilising server and desktop hardware. Strong customer service skills. Excellent written and oral communication skills. Proven track record of delivering to commitments. Knowledge of industry recognised IT and support practices. An understanding of IT infrastructure technologies including DNS, DHCP, routing, TCP/IP. Qualifications Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.
Seven Investment Management is seeking a Deskside Support Engineer in Greater London to provide high-quality IT support to end-users across multiple office locations. You will install, configure, and maintain hardware and software while resolving complex technical issues. The ideal candidate will possess excellent PC support skills, a strong customer focus, and experience with Microsoft 365 and Azure technologies. A commitment to maintaining IT security policies and documentation will also be essential.
05/06/2026
Full time
Seven Investment Management is seeking a Deskside Support Engineer in Greater London to provide high-quality IT support to end-users across multiple office locations. You will install, configure, and maintain hardware and software while resolving complex technical issues. The ideal candidate will possess excellent PC support skills, a strong customer focus, and experience with Microsoft 365 and Azure technologies. A commitment to maintaining IT security policies and documentation will also be essential.
Provide day to day support of desktop applications and IT systems across all our UK sites, primarily based in Sandy, Bedfordshire. The ideal candidate will have good communication skills and be customer focussed. This role is the only IT engineer based at Sandy, so daily tasks will be highly varied from deskside and basic 3rd Line Support to project work. As such you will be given the opportunity to develop your IT skills and knowledge in a hands on environment, across a wide range of technologies, supported by your colleagues in the wider team. Experience, knowledge and qualification Ability to troubleshoot Microsoft desktop operating systems Experience in troubleshooting Microsoft Office applications particularly Outlook, Word and Excel Ability to diagnose and resolve networked devices Highly knowledgeable in Office365 admin and management For a full job description please contact us for further information. Flamingo Horticulture offer a competitive benefit and reward package to include: 33 days holiday Health cash plan Workplace Pension Free onsite parking Life Assurance Annual employee event Retail discounts and much more Please submit your application along with your CV to apply for this role today Vacancy location Location
03/06/2026
Full time
Provide day to day support of desktop applications and IT systems across all our UK sites, primarily based in Sandy, Bedfordshire. The ideal candidate will have good communication skills and be customer focussed. This role is the only IT engineer based at Sandy, so daily tasks will be highly varied from deskside and basic 3rd Line Support to project work. As such you will be given the opportunity to develop your IT skills and knowledge in a hands on environment, across a wide range of technologies, supported by your colleagues in the wider team. Experience, knowledge and qualification Ability to troubleshoot Microsoft desktop operating systems Experience in troubleshooting Microsoft Office applications particularly Outlook, Word and Excel Ability to diagnose and resolve networked devices Highly knowledgeable in Office365 admin and management For a full job description please contact us for further information. Flamingo Horticulture offer a competitive benefit and reward package to include: 33 days holiday Health cash plan Workplace Pension Free onsite parking Life Assurance Annual employee event Retail discounts and much more Please submit your application along with your CV to apply for this role today Vacancy location Location
WeAreTechWomen is seeking a Deskside Support Engineer to provide onsite IT support in London. The ideal candidate will have a minimum of 2 years' experience in a similar role and be skilled in troubleshooting hardware and software issues. This role offers a competitive salary, up to 25 days of vacation, private medical insurance, and extra leave for charitable work. Join us to deliver exceptional service and support!
03/06/2026
Full time
WeAreTechWomen is seeking a Deskside Support Engineer to provide onsite IT support in London. The ideal candidate will have a minimum of 2 years' experience in a similar role and be skilled in troubleshooting hardware and software issues. This role offers a competitive salary, up to 25 days of vacation, private medical insurance, and extra leave for charitable work. Join us to deliver exceptional service and support!
慨正橡扯 is looking for a dedicated Deskside Support Engineer based in Walton Oaks, focused on resolving IT issues while providing exceptional customer service. The successful candidate should demonstrate technical competence, strong communication skills, and a readiness to learn in a fast-paced, regulated environment. This role involves supporting desktops, network devices, and various infrastructure elements while adhering to ITIL practices. Essential skills include excellent communication, desktop support experience, and the ability to work independently as well as in teams.
03/06/2026
Full time
慨正橡扯 is looking for a dedicated Deskside Support Engineer based in Walton Oaks, focused on resolving IT issues while providing exceptional customer service. The successful candidate should demonstrate technical competence, strong communication skills, and a readiness to learn in a fast-paced, regulated environment. This role involves supporting desktops, network devices, and various infrastructure elements while adhering to ITIL practices. Essential skills include excellent communication, desktop support experience, and the ability to work independently as well as in teams.
Deskside Support Engineer Location: London NaviSite is looking for an experienced Deskside Support Engineer to join our expanding team and work on our customer site in London. A minimum of 2 years' experience in a similar role is required. Key Responsibilities Provide onsite IT support via Tech Bar (walk up) and deskside channels Take ownership of incidents and service requests, ensuring timely resolution in line with SLA targets Troubleshoot hardware and software issues across laptops, desktops (Windows & Mac), mobile devices and peripherals (monitors, docks, printers) Log and manage all activity in ServiceNow, maintaining accurate and auditable records Act as the onsite escalation point for issues raised by remote Service Desk teams Escalate complex issues to resolver groups with clear diagnostics and business impact Support major incidents with onsite coordination when required Deliver a high quality Tech Bar experience, focusing on quick resolution and user satisfaction Contribute to knowledge base articles and reusable fixes to support continuous improvement Support the end to end device lifecycle, including builds, provisioning, swaps, and refresh Ensure compliance with corporate build, security, and configuration standards Assist users with account access, authentication, and collaboration tools (e.g. M365) Essential Technologies Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power Automate and SharePoint Working knowledge of ServiceNow, Adobe products and DocuSign Knowledge of supporting Windows and Mac devices Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) - an important asset Benefits Competitive basic salary, up to 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice. Equal Employment Opportunity Statement Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Locations London, Glasgow
03/06/2026
Full time
Deskside Support Engineer Location: London NaviSite is looking for an experienced Deskside Support Engineer to join our expanding team and work on our customer site in London. A minimum of 2 years' experience in a similar role is required. Key Responsibilities Provide onsite IT support via Tech Bar (walk up) and deskside channels Take ownership of incidents and service requests, ensuring timely resolution in line with SLA targets Troubleshoot hardware and software issues across laptops, desktops (Windows & Mac), mobile devices and peripherals (monitors, docks, printers) Log and manage all activity in ServiceNow, maintaining accurate and auditable records Act as the onsite escalation point for issues raised by remote Service Desk teams Escalate complex issues to resolver groups with clear diagnostics and business impact Support major incidents with onsite coordination when required Deliver a high quality Tech Bar experience, focusing on quick resolution and user satisfaction Contribute to knowledge base articles and reusable fixes to support continuous improvement Support the end to end device lifecycle, including builds, provisioning, swaps, and refresh Ensure compliance with corporate build, security, and configuration standards Assist users with account access, authentication, and collaboration tools (e.g. M365) Essential Technologies Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power Automate and SharePoint Working knowledge of ServiceNow, Adobe products and DocuSign Knowledge of supporting Windows and Mac devices Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) - an important asset Benefits Competitive basic salary, up to 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice. Equal Employment Opportunity Statement Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Locations London, Glasgow
Job Description: We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client based in Walton Oaks. The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment. The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner. Responsibilities Working on behalf of DXC Technology. Providing wide ranging Deskside support to end users in office environments. Work to resolve issues accurately and efficiently, within set targets and in a professional manner. Maintain a dedicated commitment to service quality & customer experience. Take ownership of tickets escalated from the service desk & other teams, handling them appropriately. Work comfortably on your own, identifying and prioritising incidents, requests, & escalations accordingly. Work well within the client environment. Ensure that all activity is accurately documented and recorded in line with ITIL practises. Contribute to the creation and up-keep of Knowledge Base Articles. Be comfortable working in a highly regulated environment, adhering to local and global policies. Work healthily and safely, in accordance with DXC training and policies. Adhere to all IT Asset Management procedures & policies. Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks. Be prepared to engage with ad-hoc tasks with a best effort and positive attitude. Work comfortably in comms areas and data centres, providing 'Hands and Eyes' support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams. Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients. Essential Skills Ready to learn and face new challenges. Excellent written and verbal communication skills. Ability to work independently and as part of a small team. Ability to work well with global teams. Experience of working in Desktop support role (3yrs+). Tested software and hardware troubleshooting skills. Experience of supporting Windows 10. Experience of supporting Microsoft Office suites including Office 365. Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems. Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge. Server Hardware support experiencing (racking & providing Hands & Eyes support). Printer hardware knowledge. Willingness to support essential out of hours work when required.
02/06/2026
Full time
Job Description: We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client based in Walton Oaks. The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment. The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner. Responsibilities Working on behalf of DXC Technology. Providing wide ranging Deskside support to end users in office environments. Work to resolve issues accurately and efficiently, within set targets and in a professional manner. Maintain a dedicated commitment to service quality & customer experience. Take ownership of tickets escalated from the service desk & other teams, handling them appropriately. Work comfortably on your own, identifying and prioritising incidents, requests, & escalations accordingly. Work well within the client environment. Ensure that all activity is accurately documented and recorded in line with ITIL practises. Contribute to the creation and up-keep of Knowledge Base Articles. Be comfortable working in a highly regulated environment, adhering to local and global policies. Work healthily and safely, in accordance with DXC training and policies. Adhere to all IT Asset Management procedures & policies. Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general "IT" tasks. Be prepared to engage with ad-hoc tasks with a best effort and positive attitude. Work comfortably in comms areas and data centres, providing 'Hands and Eyes' support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams. Be ready and willing to learn new skills and procedures, growing and provide greater support for colleagues and clients. Essential Skills Ready to learn and face new challenges. Excellent written and verbal communication skills. Ability to work independently and as part of a small team. Ability to work well with global teams. Experience of working in Desktop support role (3yrs+). Tested software and hardware troubleshooting skills. Experience of supporting Windows 10. Experience of supporting Microsoft Office suites including Office 365. Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems. Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge. Server Hardware support experiencing (racking & providing Hands & Eyes support). Printer hardware knowledge. Willingness to support essential out of hours work when required.
As part of the IT Infrastructure team, the Deskside Support Engineer provides high quality first and second-line technical support to end users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand. Responsibilities Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on site walk ups, including: Service and change requests Incident investigation and resolution Execution of scheduled daily, weekly, and monthly operational tasks Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices Troubleshoot and report faults of end user devices Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation Assisting and applying operating system updates and patches Maintaining and updating the Infrastructure team's documentation library Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution Providing out of hours support cover for application deployments and upgrades, on a rota where required Act as an on site point of contact for third line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on site presence Travel to various office locations on an ad hoc basis to provide on site end user support Work closely with colleagues to maintain a high performing team Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure Maintain a technical advantage through continual training and personal development Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support About You Skills: Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications Installing and configuring end user devices Ability to logically and methodically problem solve IT issues Experience with supporting Azure AD\Entra ID Experience with supporting and troubleshooting Microsoft 365 and Exchange Online Experience with supporting and troubleshooting Microsoft Teams Experience with supporting and troubleshooting Intune Experience of installing and utilising server and desktop hardware Strong customer service skills Excellent written and oral communication skills Proven track record of delivering to commitments Knowledge of industry recognised IT and support practices An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP Qualifications Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.
01/06/2026
Full time
As part of the IT Infrastructure team, the Deskside Support Engineer provides high quality first and second-line technical support to end users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand. Responsibilities Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on site walk ups, including: Service and change requests Incident investigation and resolution Execution of scheduled daily, weekly, and monthly operational tasks Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices Troubleshoot and report faults of end user devices Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation Assisting and applying operating system updates and patches Maintaining and updating the Infrastructure team's documentation library Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution Providing out of hours support cover for application deployments and upgrades, on a rota where required Act as an on site point of contact for third line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on site presence Travel to various office locations on an ad hoc basis to provide on site end user support Work closely with colleagues to maintain a high performing team Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure Maintain a technical advantage through continual training and personal development Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support About You Skills: Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications Installing and configuring end user devices Ability to logically and methodically problem solve IT issues Experience with supporting Azure AD\Entra ID Experience with supporting and troubleshooting Microsoft 365 and Exchange Online Experience with supporting and troubleshooting Microsoft Teams Experience with supporting and troubleshooting Intune Experience of installing and utilising server and desktop hardware Strong customer service skills Excellent written and oral communication skills Proven track record of delivering to commitments Knowledge of industry recognised IT and support practices An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP Qualifications Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage.
The Desktop Support Technician provides technical support for all business users across all end user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals. Also, support of end user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software is required. Must be a good communicator and be able to work in a high paced team environment. Responsible for day to day deskside and remote support; Perform inventory management tasks and end user computer setups; Troubleshoot hardware and software applications in a mixed Operating System environment. Responsibilities Ensure SLA's and world class support goals are achieved. Hardware deployment using automated provisioning tools such as SCCM/Jamf. Enforce desktop hardware and software standards. Support productivity software such as Microsoft Office and Office 365. Support hardware systems, peripherals, and printers. Maintain standard operating systems, endpoint protection, and hardware destruction standards. Ensure software compliance. Limited travel is required. Required Experience & Skills BS in Computer Science, Engineering, or related technical field with 3+ years related experience. Strong communication and interpersonal skills. Ability to work independently and with strong time management skills. Must be customer service oriented. Maintain consistent work hours. Experience with support of a global environment preferred. Solid problem solving and analytical skills. Good communication skills (written and verbal). Self starter who continually develops and broadens their skill set. Demonstrates technical proficiency through the pursuit and achievement of industry certifications. Flexibility and willingness to be on call and available, including weekends, and participate in a team on call rotation. Organization and documentation skills. Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless. Experience with Jamf, MS Intune, EndPoint Protection, Adobe, MDM. Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist are a plus. Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing .
01/06/2026
Full time
The Desktop Support Technician provides technical support for all business users across all end user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals. Also, support of end user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software is required. Must be a good communicator and be able to work in a high paced team environment. Responsible for day to day deskside and remote support; Perform inventory management tasks and end user computer setups; Troubleshoot hardware and software applications in a mixed Operating System environment. Responsibilities Ensure SLA's and world class support goals are achieved. Hardware deployment using automated provisioning tools such as SCCM/Jamf. Enforce desktop hardware and software standards. Support productivity software such as Microsoft Office and Office 365. Support hardware systems, peripherals, and printers. Maintain standard operating systems, endpoint protection, and hardware destruction standards. Ensure software compliance. Limited travel is required. Required Experience & Skills BS in Computer Science, Engineering, or related technical field with 3+ years related experience. Strong communication and interpersonal skills. Ability to work independently and with strong time management skills. Must be customer service oriented. Maintain consistent work hours. Experience with support of a global environment preferred. Solid problem solving and analytical skills. Good communication skills (written and verbal). Self starter who continually develops and broadens their skill set. Demonstrates technical proficiency through the pursuit and achievement of industry certifications. Flexibility and willingness to be on call and available, including weekends, and participate in a team on call rotation. Organization and documentation skills. Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless. Experience with Jamf, MS Intune, EndPoint Protection, Adobe, MDM. Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist are a plus. Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing .
As a Deskside Support Engineer, you will deliver second-line IT support while collaborating with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues. Client Details Our client is a well-established organisation with a strong reputation for innovation within the financial services industry. They are committed to investing in their people, offering continuous learning opportunities and a supportive environment where employees can thrive and build long-term careers. Description This is a site-based role in Leeds where you will provide hands-on hardware, software, and infrastructure support to end users. Working within the End User Computing Team, you will play a key role in delivering second- and third-line support across a broad range of technologies and environments.Please note, this is a fully on-site role. Key responsibilities include: Managing and resolving support tickets in line with defined KPIs Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure Supporting major incident management and disaster recovery activity Maintaining and contributing to the knowledge management database Managing device lifecycle processes including builds, deployments, recovery, and decommissioning Configuring and provisioning hardware and software using SCCM and Intune Supporting ITIL-aligned processes including Incident, Problem, Change, and Asset Management Collaborating with internal teams, service providers, and stakeholders Contributing to continuous service improvement initiatives Profile To be successful in this role, you will bring: At least 2 years' experience in a deskside support or similar role Experience at both 2nd and 3rd line support. Strong technical knowledge of SCCM build systems and Intune MDM Experience managing the full device lifecycle (build, deploy, return, decommission) A customer-focused approach with excellent interpersonal skills Strong troubleshooting and problem-solving abilities in complex environments Clear communication skills with the ability to explain technical concepts to non-technical users Familiarity with ITIL processes and working within structured IT environments A proactive, organised, and resilient mindset with the ability to manage multiple priorities Job Offer Competitive salary ranging from up to £40,000 26 days annual leave, plus a wellbeing day, volunteer day, bank holidays and the ability to buy up to 5 extra days leave. Opportunity to work in a professional and collaborative environment in Leeds. Comprehensive benefits package tailored to support your career and personal development. Engagement with a large organisation offering stability and growth opportunities. If you're ready to take the next step, feel free to apply!
01/06/2026
Full time
As a Deskside Support Engineer, you will deliver second-line IT support while collaborating with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues. Client Details Our client is a well-established organisation with a strong reputation for innovation within the financial services industry. They are committed to investing in their people, offering continuous learning opportunities and a supportive environment where employees can thrive and build long-term careers. Description This is a site-based role in Leeds where you will provide hands-on hardware, software, and infrastructure support to end users. Working within the End User Computing Team, you will play a key role in delivering second- and third-line support across a broad range of technologies and environments.Please note, this is a fully on-site role. Key responsibilities include: Managing and resolving support tickets in line with defined KPIs Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure Supporting major incident management and disaster recovery activity Maintaining and contributing to the knowledge management database Managing device lifecycle processes including builds, deployments, recovery, and decommissioning Configuring and provisioning hardware and software using SCCM and Intune Supporting ITIL-aligned processes including Incident, Problem, Change, and Asset Management Collaborating with internal teams, service providers, and stakeholders Contributing to continuous service improvement initiatives Profile To be successful in this role, you will bring: At least 2 years' experience in a deskside support or similar role Experience at both 2nd and 3rd line support. Strong technical knowledge of SCCM build systems and Intune MDM Experience managing the full device lifecycle (build, deploy, return, decommission) A customer-focused approach with excellent interpersonal skills Strong troubleshooting and problem-solving abilities in complex environments Clear communication skills with the ability to explain technical concepts to non-technical users Familiarity with ITIL processes and working within structured IT environments A proactive, organised, and resilient mindset with the ability to manage multiple priorities Job Offer Competitive salary ranging from up to £40,000 26 days annual leave, plus a wellbeing day, volunteer day, bank holidays and the ability to buy up to 5 extra days leave. Opportunity to work in a professional and collaborative environment in Leeds. Comprehensive benefits package tailored to support your career and personal development. Engagement with a large organisation offering stability and growth opportunities. If you're ready to take the next step, feel free to apply!
Accenture is seeking an experienced Deskside Support Engineer to join their team in London. This role involves providing onsite IT support and troubleshooting issues related to windows and mac devices. Qualified candidates should have at least two years of relevant experience and strong knowledge of AD, Azure AD, and ServiceNow. The position offers a competitive salary and an extensive benefits package, including vacation days and private medical insurance. Flexibility to work onsite with clients is necessary.
30/05/2026
Full time
Accenture is seeking an experienced Deskside Support Engineer to join their team in London. This role involves providing onsite IT support and troubleshooting issues related to windows and mac devices. Qualified candidates should have at least two years of relevant experience and strong knowledge of AD, Azure AD, and ServiceNow. The position offers a competitive salary and an extensive benefits package, including vacation days and private medical insurance. Flexibility to work onsite with clients is necessary.
Role: Deskside Support Engineer Location: London NaviSite are looking for an experienced Desk Side Support engineer to join our expanding team and work on one of our customer sites based in London. To be considered for this role you should have at least 2 years' experience in a similar role. Key Responsibilities Provide onsite IT support via Tech Bar (walk-up) and deskside channels Take ownership of incidents and service requests, ensuring timely resolution in line with SLA targets Troubleshoot hardware and software issues across: Laptops, desktops (Windows & Mac) Mobile devices and peripherals (monitors, docks, printers) Log and manage all activity in ServiceNow, maintaining accurate and auditable records Act as the onsite escalation point for issues raised by remote Service Desk teams Escalate complex issues to resolver groups with clear diagnostics and business impact Support major incidents where required with onsite coordination Deliver a high-quality Tech Bar experience, focusing on quick resolution and user satisfaction Contribute to knowledge base articles and reusable fixes to support continuous improvement Support the end-to-end device lifecycle, including builds, provisioning, swaps, and refresh Ensure compliance with corporate build, security, and configuration standards Assist users with account access, authentication, and collaboration tools (e.g. M365) Essential Technologies Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power automate and SharePoint. Working knowledge of Service Now, Adobe products and DocuSign Knowledge of supporting Windows based and Mac Devices. Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) is an important asset. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Equal Employment Opportunity Statement Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
30/05/2026
Full time
Role: Deskside Support Engineer Location: London NaviSite are looking for an experienced Desk Side Support engineer to join our expanding team and work on one of our customer sites based in London. To be considered for this role you should have at least 2 years' experience in a similar role. Key Responsibilities Provide onsite IT support via Tech Bar (walk-up) and deskside channels Take ownership of incidents and service requests, ensuring timely resolution in line with SLA targets Troubleshoot hardware and software issues across: Laptops, desktops (Windows & Mac) Mobile devices and peripherals (monitors, docks, printers) Log and manage all activity in ServiceNow, maintaining accurate and auditable records Act as the onsite escalation point for issues raised by remote Service Desk teams Escalate complex issues to resolver groups with clear diagnostics and business impact Support major incidents where required with onsite coordination Deliver a high-quality Tech Bar experience, focusing on quick resolution and user satisfaction Contribute to knowledge base articles and reusable fixes to support continuous improvement Support the end-to-end device lifecycle, including builds, provisioning, swaps, and refresh Ensure compliance with corporate build, security, and configuration standards Assist users with account access, authentication, and collaboration tools (e.g. M365) Essential Technologies Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power automate and SharePoint. Working knowledge of Service Now, Adobe products and DocuSign Knowledge of supporting Windows based and Mac Devices. Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) is an important asset. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Equal Employment Opportunity Statement Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
