Deskside Support Engineer

Role: Deskside Support Engineer
Location: London

NaviSite are looking for an experienced Desk Side Support engineer to join our expanding team and work on one of our customer sites based in London. To be considered for this role you should have at least 2 years' experience in a similar role.

• Provide onsite IT support via Tech Bar (walk-up) and deskside channels
• Take ownership of incidents and service requests, ensuring timely resolution in line with SLA targets
• Troubleshoot hardware and software issues across:
  • Laptops, desktops (Windows & Mac)
  • Mobile devices and peripherals (monitors, docks, printers)
• Log and manage all activity in ServiceNow, maintaining accurate and auditable records
• Act as the onsite escalation point for issues raised by remote Service Desk teams
• Escalate complex issues to resolver groups with clear diagnostics and business impact
• Support major incidents where required with onsite coordination
• Deliver a high-quality Tech Bar experience, focusing on quick resolution and user satisfaction
• Contribute to knowledge base articles and reusable fixes to support continuous improvement
• Support the end-to-end device lifecycle, including builds, provisioning, swaps, and refresh
• Ensure compliance with corporate build, security, and configuration standards
• Assist users with account access, authentication, and collaboration tools (e.g. M365)

• Knowledge of AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power automate and SharePoint.
• Working knowledge of Service Now, Adobe products and DocuSign
• Knowledge of supporting Windows based and Mac Devices.
• Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS) is an important asset.

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.