2nd Line IT Support Engineer - Leeds

Location: Leeds x5 days per week onsite

Rate: Up to £290 per day - Inside IR35

We are currently recruiting for an experienced 2nd Line IT Support Engineer to join a busy onsite IT support team based in Leeds.

This is an excellent opportunity for a hands on support professional with strong experience across Microsoft technologies, Office 365, and end user hardware support. You will play a key role in supporting business users, resolving technical issues, and ensuring a high level of service across the organisation's IT environment.

Working within a fast paced support function, you will provide both remote and deskside support across laptops, desktops, Office 365 applications, and core Microsoft infrastructure technologies.

• Provide 2nd line technical support across hardware, software, and Microsoft environments
• Support and troubleshoot Office 365 applications including Outlook, Teams, SharePoint, and Exchange Online
• Build, configure, deploy, and support laptops and desktop devices
• Diagnose and resolve hardware, software, and connectivity issues
• Manage user accounts, permissions, and access requests within Active Directory and Microsoft environments
• Escalate complex incidents to relevant internal teams where required
• Maintain accurate ticket updates and technical documentation
• Deliver excellent customer service and end user support across the business
• Support device rollouts, hardware replacements, and user onboarding activities

• Proven experience within a 2nd Line IT Support role
• Strong Office 365 support experience
• Hands on experience supporting laptops, desktops, and peripheral devices
• Good knowledge of Windows 10/11 environments
• Experience with Active Directory user administration
• Strong troubleshooting and problem solving skills
• Excellent communication and stakeholder engagement skills
• Ability to work effectively within a fully onsite support environment

• Experience with Microsoft Intune or Endpoint Manager
• Basic networking knowledge
• Exposure to Azure or cloud based technologies
• Relevant Microsoft or IT support certifications

Interested? Please submit your updated CV to Dean Sadler Parkes at Harvey Nash for immediate consideration.