15 jobs found

Are you passionate about technology and helping others? Do you thrive in fast-paced environments where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is seeking a Temporary Tech Support Specialist to join their dynamic Support Services team. Job Details Position: Temporary Tech Support Specialist Start Date: ASAP Duration: 3 months with possible extension Pay: £17 per hour Hours: 09:00 - 17:30 Work Pattern: 3 days office-based (including Thursdays and Fridays), 2 days working from home Key Responsibilities Respond to Support Tickets: Provide timely and effective support to users, ensuring their needs are met with professionalism. Problem Solving & Troubleshooting: Investigate user-reported issues by replicating scenarios and utilizing structured troubleshooting guides. Technical Ticket Writing: Document findings and next steps clearly and accurately, following internal guidelines. Build Trust: Maintain strong communication with customers, especially in handling escalated issues. Manage Complaints: Approach challenging conversations with care, striving for effective resolutions. Prioritize Tickets: Balance efficiency with accuracy while managing a high volume of support tickets. Act as a Role Model: Set standards for tone of voice, responsiveness, and service quality within the team. Become a Product Expert: Stay updated on product features and releases to enhance support approaches. What We're Looking For Experience: Has experience within a tech specialist role within customer support, ideally in education or tech-enabled environments. Client Communication: Strong background in building trust and managing expectations effectively. Written Communication Skills: Fluent in Plain English, with the ability to explain complex topics clearly. Tech Savvy: Strong interest in technology-enabled products and experience with AI-driven support workflows. Problem Solving: Excellent reading comprehension and analytical skills. Why Join Us? Growth Opportunity: Our client is rapidly expanding, and this role offers the chance to learn and lead in a dynamic environment. Innovative Team: Work with a proactive team that values continuous improvement and collaboration. Impactful Work: Your contributions will help shape the customer experience and elevate support quality. Equal Opportunities Office Angels is an equal opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an equal opportunities employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Care Technical Support Specialist Bicester Commercial/Office Division A new opportunity to join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care Technical Support Specialist. Within this position you will be providing high quality product and service support to customers and clients. Based in Bicester, the hours of work will consist of 09:00-17:00 Monday to Friday. Duties of the role Customer Care Technical Support Specialist: Building relationships with customers. Advanced product and technical support. Handling technical escalated customer complaints and problem solving to gain resolution. Building knowledge regards the products and systems. Manage queries and advising customers as to best option of product to meet their needs. Updating the company CRM system Salesforce. Support with support requests stemming from social media, and the company website. Processing Orders. Using a computer-based telephone ERP system. Personal Attributes: Have previous experience within a telephone-based customer service role. Tech support experience gained within a Mobile phone or App background would be advantageous. Computer literate and able to use Microsoft office packages, including Word, Excel and Outlook. Experience using a CRM system also would be advantageous. Strong communication skills both written and verbal. Work well within a team, supporting them when required. Demonstrate a technical mindset using initiative and problem solving. Be organised and able to work to deadlines. Offering £32,000 per annum plus 25 days holiday plus bank holidays and your birthday off! There is also a company profit related bonus dependant on the company achieving annual targets. Product training will be given to the right candidate; this is a great company to work for and develop your skills. K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

Job Title: Complaints Handler / Customer Resolution Specialist Location: Hassocks - must have access to a car due to the office location Salary: £28,000 - £30,000 Hours: Monday - Friday, 37.5 hours per week About the Role We are looking for a proactive and customer-focused Complaints Handler to join a growing customer operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences. You will be responsible for managing escalated customer concerns, finding fair and effective resolutions, and helping to improve overall customer satisfaction and retention. Working closely with internal teams, you will play a key role in ensuring customers feel heard, valued, and supported throughout their journey. Key Responsibilities Deliver outstanding customer support across multiple communication channels, ensuring all interactions are handled professionally and empathetically. Manage escalated complaints and complex customer issues, working to achieve positive outcomes and restore customer confidence. Support service quality and operational standards, contributing ideas and feedback to improve the customer experience. Review and process refund approvals in line with company procedures and guidelines. Work collaboratively with internal departments to ensure consistent communication and a seamless customer journey. Take a proactive approach to identifying customer needs and resolving potential issues before they escal ate. Participate in team discussions and continuous improvement initiatives, sharing insights and recommendations to enhance processes and performance. What We're Looking For Previous experience in complaints handling, customer service, or customer resolutions. Strong communication and interpersonal skills with the ability to remain calm under pressure. Excellent problem-solving abilities and a customer-first mindset. Ability to handle sensitive situations with professionalism, empathy, and attention to detail. Comfortable working collaboratively within a team-focused environment. Organised, adaptable, and able to manage multiple priorities effectively. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is looking for a proactive Complaints Handler / Customer Resolution Specialist in Hassocks. This role requires excellent problem-solving skills and a passion for delivering outstanding customer experiences, managing escalated complaints effectively. You will work closely with internal teams to ensure customer satisfaction and contribute to a supportive team environment. The position offers a salary range of £28,000 - £30,000 and requires access to a car due to the office location.

Do you enjoy helping people find practical solutions during difficult financial situations? Are you confident balancing client needs, detailed information and commercial outcomes to achieve the best possible result? Do you have strong communication and negotiation skills, with the ability to manage complex conversations professionally and empathetically? We're looking for a proactive and detail-focused Customer Solutions Specialist (IVAs) to join our Voluntary Arrangements team (internally known as an IVA Drafter). This is a great opportunity for someone with strong transferable skills in negotiation, customer resolutions, case management or financial services who enjoys problem solving and working in a fast-paced, client-focused environment. In this role, you'll support clients through an important stage of their financial journey, helping gather and assess information, manage complex cases and work towards sustainable outcomes that support both client needs and organisational standards. No previous IVA experience is required - we're more interested in your ability to communicate effectively, analyse information, build trust with clients and manage negotiations confidently. About the Role In this role, you'll manage a caseload of clients through the case preparation and solution set-up process, supporting them from initial information gathering through to final outcome. You'll review financial and supporting information, identify discrepancies or missing details, and ensure cases are accurate, complete and progressed efficiently. You'll work closely with clients throughout the process, acting as a key point of contact and supporting them through sensitive and sometimes challenging conversations with professionalism, empathy and confidence. You'll also communicate with external stakeholders and negotiate realistic outcomes that balance both client circumstances and commercial considerations. Alongside managing case progression, you'll prepare clear and accurate written documentation, maintain detailed records and ensure all work is completed in line with internal quality standards, policies and regulatory requirements. You'll work both independently and collaboratively with colleagues to manage workloads, support successful outcomes and contribute to continuous improvements across the wider team. What We're Looking For We're looking for someone with experience in a customer-focused, case management or regulated environment, ideally where you've handled detailed conversations, managed competing priorities and worked towards successful outcomes. You'll bring: Strong communication and relationship-building skills Confidence handling sensitive conversations and negotiating outcomes Good analytical skills and attention to detail The ability to manage workloads and prioritise effectively in a fast-paced environment A proactive, resilient and adaptable approach to work Experience within financial services, debt advice, complaints handling, collections, customer resolutions or case management would be beneficial, but is not essential. Equality, Diversity & Inclusion Equality, diversity and inclusion are incredibly important to us; we have a culture of belonging. We're always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It's not just about the professional experience you bring - we're interested in who you are and your potential. If there's an adjustment to our recruitment process that would help you to be your best, speak to our team and they'll be happy to help.

Social Care Complaints and Feedback Lead Location: Aylesbury This is a specialist, influential role where your expertise will help ensure statutory compliance, promote fair and timely resolution, and translate feedback into meaningful service improvement. You'll be trusted to lead on complex cases, support colleagues, and champion a positive, customer focused culture. About us Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. About the role Reporting to the Complaints and Feedback Business Partner, you'll provide expert oversight and leadership on statutory social care complaints and investigations. Acting as a subject matter expert, you'll ensure complaints are recognised early, managed effectively and handled in line with legislation, guidance and safeguarding requirements. You'll work closely with Children's and Adult's Services and senior leaders, offering clear advice, challenge, and reassurance in often complex or sensitive situations. A strong focus of the role is supporting early resolution, mediation and learning from complaints to reduce escalation and improve outcomes. Key elements of the role include: Proactively manage and oversee statutory and corporate social care complaints across all stages, ensuring adherence to statutory, regulatory and corporate policy timescales, escalating risks and issues as required. Support the appointment and contract management of Investigating Officers and Independent Persons, ensuring investigations meet agreed quality standards and statutory timescales. Provide expert guidance and advice to staff and managers on statutory social care complaints and complaints handling best practice. Deliver training and ongoing support to enable early, effective local resolution and improve outcomes at the first point of contact. Produce and contribute to high quality reports, recommendations and updates for senior leaders, clearly outlining issues, outcomes, risks and learning. You'll also contribute to the development of procedures and guidance, helping to embed a culture that values learning, accountability and continuous improvement. About you You'll bring strong professional credibility, sound judgement and a calm, empathetic approach to resolving sensitive and high impact issues. You're confident working at pace, balancing statutory timescales with the need for quality, fairness and compassion. You'll have: Proven experience and in depth understanding of statutory complaints legislation relating to Children's and Adult's Social Care, and the Local Government and Social Care Ombudsman framework. Excellent communication and influencing skills, with the ability to build trusted relationships at all levels. Strong investigative, analytical and problem solving abilities, with experience handling complex or escalated cases. Sound professional judgement to assess and manage risk in statutory social care complaints, identifying proportionate mitigation and escalation where required. A collaborative, values led mindset, with a clear commitment to safeguarding, learning from feedback and improving services. Confidence in engaging with senior leaders, external bodies and members of the public, and the ability to communicate complex or difficult outcomes with empathy and professionalism. Educated to degree level (or equivalent experience), you'll be comfortable working independently while supporting others to succeed - and motivated by making a real difference for residents, colleagues and the wider organisation. This is a hybrid position, with an expectation to be in the Walton Street office two days per week. Interview date: provisional w/c 22 June We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible. This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare: All unspent cautions and/or unspent convictions We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process. Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Our values and culture We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect: a fair and inclusive culture the chance to really make a difference to those around you health and well being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops a unified voice through our Employee Representative Group ongoing support, and the opportunity to develop and progress in your career with us opportunities to take part in fun activities such as fundraising and social events At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation. From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments. We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like minded individuals to join us in promoting equality, fairness, and inclusion for everyone. We recognise and reward you Hard work and success deserves recognition. That's why we pride ourselves on the benefits we give our people. We actively encourage a good work life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

Our client is a Multi-channel Media company, which uses cutting edge technology coupled with a vibrant workforce to provide tailored solutions to clients across the globe. They are seeking a Field Engineer to join their Digital Screens team, to provide daily support operations ranging from 1st line support, onsite fault investigation / resolution to new installations The role requires a solid background in providing technical support and services within the IT/ AV industry. Experience of digital signage systems would be advantageous. You will also from time to time help with technical installation of solutions and documentation of systems for handover to support. As a Digital Systems Specialist you will build strong relationships with the rest of the Technology and Service teams as well as the business as a whole and will hold direct relationships and responsibilities for some of the best-known companies in the world. This is a full-time role of a salary of circa £30,000 DOE. The role will be predominantly based in the Mansfield office. However, due to the nature of the role, you will also be required to travel to other regions to assist in works and/ or respond to assigned faults. Additionally, this role requires flexible working hours and there may be occasional nights away. This is a key position and carries with it the company reputation with clients and within the industry. The role: Remote and On-Site Client support Provide advanced 2nd to 3rd line support to the Screens Support Centre (SSC) Onsite investigation and fault resolution Onsite proactive and reactive maintenance Ownership of Client issues from receipt to resolution and closure Actively contribute ideas to improve client experience Assist 3rd party installation teams with commissioning of Digital Displays and other technical issues Technical Specification & Vendor Management Build relationships with suppliers and vendors to ensure seamless support Identify and Specify AV and IT equipment for internal and client use. The successful candidate: Excellent verbal and written communication skills Competent IT knowledge Extensive on-site installation experience Experience and working knowledge of display / AV and computer hardware and software Experience of Zuper / Zendesk as a CMS is an advantage Experience of helpdesk support 1st-3rd line Onsite service engineer experience The ability to work using your own initiative as well as working within a team Excellent people skills and customer service ethic Flexible Honest Friendly Problem solving Organisational skills Punctuality The ability to multitask Ability to make decisions under pressure and deal with complaints Full driving license conduct behaviour and attitude in an appropriate and professional manner Desired qualifications/ accreditations: ITIL CompTia A+ and Network+ CSCS Emergency First Aid Working at Height IPAF CITB Health & Safety awareness NICEIC Safe Contractor Approved PASMA Manual Handling If you would like to further your career within a growing and supportive business, this is an ideal role. For a confidential chat please get in touch. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.