Digital Screens Field Engineer

Our client is a Multi-channel Media company, which uses cutting edge technology coupled with a vibrant workforce to provide tailored solutions to clients across the globe.

They are seeking a Field Engineer to join their Digital Screens team, to provide daily support operations ranging from 1st line support, onsite fault investigation / resolution to new installations

The role requires a solid background in providing technical support and services within the IT/ AV industry. Experience of digital signage systems would be advantageous. You will also from time to time help with technical installation of solutions and documentation of systems for handover to support.

As a Digital Systems Specialist you will build strong relationships with the rest of the Technology and Service teams as well as the business as a whole and will hold direct relationships and responsibilities for some of the best-known companies in the world.

This is a full-time role of a salary of circa £30,000 DOE. The role will be predominantly based in the Mansfield office. However, due to the nature of the role, you will also be required to travel to other regions to assist in works and/ or respond to assigned faults.

Additionally, this role requires flexible working hours and there may be occasional nights away.

This is a key position and carries with it the company reputation with clients and within the industry.

The role:

• Remote and On-Site Client support
• Provide advanced 2nd to 3rd line support to the Screens Support Centre (SSC)
• Onsite investigation and fault resolution
• Onsite proactive and reactive maintenance
• Ownership of Client issues from receipt to resolution and closure
• Actively contribute ideas to improve client experience
• Assist 3rd party installation teams with commissioning of Digital Displays and other technical issues
• Technical Specification & Vendor Management
• Build relationships with suppliers and vendors to ensure seamless support
• Identify and Specify AV and IT equipment for internal and client use.

The successful candidate:

• Excellent verbal and written communication skills
• Competent IT knowledge
• Extensive on-site installation experience
• Experience and working knowledge of display / AV and computer hardware and software
• Experience of Zuper / Zendesk as a CMS is an advantage
• Experience of helpdesk support 1st-3rd line
• Onsite service engineer experience
• The ability to work using your own initiative as well as working within a team
• Excellent people skills and customer service ethic
• Flexible
• Honest
• Friendly
• Problem solving
• Organisational skills
• Punctuality
• The ability to multitask
• Ability to make decisions under pressure and deal with complaints
• Full driving license
• conduct behaviour and attitude in an appropriate and professional manner

Desired qualifications/ accreditations:

• ITIL
• CompTia A+ and Network+

• CSCS
• Emergency First Aid
• Working at Height
• IPAF
• CITB Health & Safety awareness
• NICEIC
• Safe Contractor Approved
• PASMA
• Manual Handling

If you would like to further your career within a growing and supportive business, this is an ideal role. For a confidential chat please get in touch.

Elite Staffing Solutions are acting as an Employment Agency on this vacancy.