Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced data analyst to work with Newlon’s Business Intelligence Lead ensuring that all data is accurate, reliable and trusted enabling the delivery of quality reports.
To include:
Business intelligence – gathering data and ensuring data quality to provide residents, colleagues and decision makers with accurate information.
Reporting – creating engaging and informative reports and present findings to decision makers to support the delivery of excellent services, the maintenance of high-quality homes and the ability to make efficient and effective decisions.
Benchmarking – comparing Newlon’s performance with other organisations to demonstrate areas of good practice and identify opportunities for improvement.
Insight – applying your critical thinking and communication skills to interpret data, identify trends and anomalies, and provide high-quality analysis.
You will work in partnership with the IT and service teams and provide ongoing assurance to managers and senior leaders with regards to data quality and improvement.
With proven experience of working in a data driven environment on large datasets, you will have strong analytical and critical thinking skills, along with strong Microsoft Excel skills and a naturally inquisitive approach to problem-solving. You will have proven experience of data entry into IT systems using a variety of computer databases, an eye for detail and a thorough understanding of data analysis and data modelling.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website:
www.newlon.org.uk/vacancies
Closing date: 23:59 on Tuesday 4 August 2026
Interviews will be held in person at our offices in Hale Village on Monday 17 August 2026
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.
No agencies please.
20/07/2026
Full time
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced data analyst to work with Newlon’s Business Intelligence Lead ensuring that all data is accurate, reliable and trusted enabling the delivery of quality reports.
To include:
Business intelligence – gathering data and ensuring data quality to provide residents, colleagues and decision makers with accurate information.
Reporting – creating engaging and informative reports and present findings to decision makers to support the delivery of excellent services, the maintenance of high-quality homes and the ability to make efficient and effective decisions.
Benchmarking – comparing Newlon’s performance with other organisations to demonstrate areas of good practice and identify opportunities for improvement.
Insight – applying your critical thinking and communication skills to interpret data, identify trends and anomalies, and provide high-quality analysis.
You will work in partnership with the IT and service teams and provide ongoing assurance to managers and senior leaders with regards to data quality and improvement.
With proven experience of working in a data driven environment on large datasets, you will have strong analytical and critical thinking skills, along with strong Microsoft Excel skills and a naturally inquisitive approach to problem-solving. You will have proven experience of data entry into IT systems using a variety of computer databases, an eye for detail and a thorough understanding of data analysis and data modelling.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website:
www.newlon.org.uk/vacancies
Closing date: 23:59 on Tuesday 4 August 2026
Interviews will be held in person at our offices in Hale Village on Monday 17 August 2026
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.
No agencies please.
Ranging from £29,500 -£55,000 DOE Manchester Published on Full-time (Permanent) Ranging from £29,500 -£55,000 DOE Manchester Published on 24 July 2026 Deadline 31 August 2026 About Grayce Grayce specialises in delivering transformation through high-performing talent. For over a decade, we've partnered with some of the world's most ambitious organisations, deploying exceptional people who make a real difference. When you join Grayce, you join a purpose-driven organisation committed to developing your career and supporting long-term impact across our communities. You'll collaborate with FTSE100 and FTSE250 clients and have opportunities to get involved in initiatives aligned to our values, from ED&I to sustainability and CSR. At Grayce, we're growing and we're looking for talented people with experience in data, analytics and business transformation to join our community. Whether your background is in Data Analysis, Data Management, Data Governance, Business Intelligence or Business Analysis, you'll play a key role in helping organisations unlock the value of their data while continuing to grow through our structured development programmes. About the Roles We're opening applications for experienced professionals across our core data and analytics roles. While individual assignments vary, you'll work on meaningful client projects that support better decision-making, improve data quality and drive organisational change. Typical opportunities include: Data Analyst Turn complex data into meaningful insights. You'll analyse trends, identify opportunities, create reports and dashboards, and help stakeholders make informed decisions through data-driven recommendations. Data Management Consultant Support organisations in maintaining high-quality, trusted data. You'll contribute to data governance activities, investigate data issues, improve controls and help ensure critical business data remains accurate and accessible. Data & Business Consultant Bridge the gap between business and technology teams. You'll gather requirements, analyse processes, support change initiatives and help shape solutions that improve the way organisations use data. We'd Love to Hear From You If You Have: Proven experience in Data Analysis, Data Management, Business Intelligence, Business Analysis or a related discipline Strong analytical and problem-solving skills with the ability to work with complex datasets and business challenges Experience gathering requirements, identifying improvements and supporting business change initiatives Excellent communication and stakeholder engagement skills Experience using tools such as Excel, SQL, Power BI, Tableau, databases or other reporting and analytics platforms A proactive mindset and the confidence to work within high-profile client environments The ability to work on-site up to 5 days per week depending on client needs The right to work in the UK for the duration of the programme Why Grayce? For over a decade, we've partnered with FTSE 100 and FTSE 250 organisations to deliver change that matters. Joining Grayce means combining meaningful client delivery with a structured development journey designed to accelerate your career. What You'll Gain Continuous Development: Access to our Accelerated Development Programme, industry-recognised accreditations and tailored learning pathways to deepen your expertise. Career Progression: Clear advancement routes, ongoing coaching and mentoring to help you grow with confidence. Impactful Work: Deliver data and transformation initiatives that shape the future for major organisations. Support & Wellbeing: A competitive package, supportive community and a people-first culture designed to help you thrive.
28/07/2026
Full time
Ranging from £29,500 -£55,000 DOE Manchester Published on Full-time (Permanent) Ranging from £29,500 -£55,000 DOE Manchester Published on 24 July 2026 Deadline 31 August 2026 About Grayce Grayce specialises in delivering transformation through high-performing talent. For over a decade, we've partnered with some of the world's most ambitious organisations, deploying exceptional people who make a real difference. When you join Grayce, you join a purpose-driven organisation committed to developing your career and supporting long-term impact across our communities. You'll collaborate with FTSE100 and FTSE250 clients and have opportunities to get involved in initiatives aligned to our values, from ED&I to sustainability and CSR. At Grayce, we're growing and we're looking for talented people with experience in data, analytics and business transformation to join our community. Whether your background is in Data Analysis, Data Management, Data Governance, Business Intelligence or Business Analysis, you'll play a key role in helping organisations unlock the value of their data while continuing to grow through our structured development programmes. About the Roles We're opening applications for experienced professionals across our core data and analytics roles. While individual assignments vary, you'll work on meaningful client projects that support better decision-making, improve data quality and drive organisational change. Typical opportunities include: Data Analyst Turn complex data into meaningful insights. You'll analyse trends, identify opportunities, create reports and dashboards, and help stakeholders make informed decisions through data-driven recommendations. Data Management Consultant Support organisations in maintaining high-quality, trusted data. You'll contribute to data governance activities, investigate data issues, improve controls and help ensure critical business data remains accurate and accessible. Data & Business Consultant Bridge the gap between business and technology teams. You'll gather requirements, analyse processes, support change initiatives and help shape solutions that improve the way organisations use data. We'd Love to Hear From You If You Have: Proven experience in Data Analysis, Data Management, Business Intelligence, Business Analysis or a related discipline Strong analytical and problem-solving skills with the ability to work with complex datasets and business challenges Experience gathering requirements, identifying improvements and supporting business change initiatives Excellent communication and stakeholder engagement skills Experience using tools such as Excel, SQL, Power BI, Tableau, databases or other reporting and analytics platforms A proactive mindset and the confidence to work within high-profile client environments The ability to work on-site up to 5 days per week depending on client needs The right to work in the UK for the duration of the programme Why Grayce? For over a decade, we've partnered with FTSE 100 and FTSE 250 organisations to deliver change that matters. Joining Grayce means combining meaningful client delivery with a structured development journey designed to accelerate your career. What You'll Gain Continuous Development: Access to our Accelerated Development Programme, industry-recognised accreditations and tailored learning pathways to deepen your expertise. Career Progression: Clear advancement routes, ongoing coaching and mentoring to help you grow with confidence. Impactful Work: Deliver data and transformation initiatives that shape the future for major organisations. Support & Wellbeing: A competitive package, supportive community and a people-first culture designed to help you thrive.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms. JBRP1_UKTJ
