Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting edge commercial professionals, and industry leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. Description We're looking for an Advertising Systems Manager to support the Commercial Systems Lead to discover, develop and maintain technology that drives the commercial revenues at Guardian News & Media for both the direct and programmatic digital advertising businesses globally. About the role Support the implementation, configuration, testing and deployment of new advertising technologies across the commercial stack. Works with external suppliers to ensure that the tools that we use are fit-for-purpose and meet the requirements as set out by the Commercial Systems Lead. Act as a second-line support function for our global operations teams, helping to resolve technical, trafficking and integration issues. Work collaboratively with cross functional groups including Ad Ops, Digital Optimisation, Product and Sales to ensure that systems and processes are running efficiently and effectively to support the work of the sales teams. Support the CSL to ensure that we are fully compliant with all data privacy, consent and regulatory requirements, assisting in communication internally and externally when appropriate. Responsible for ensuring all internal reports are accurate and up to date, with analysis readiness in place to respond swiftly to any regulatory changes. Working with the CSL to ensure that the technology is up to date and meets the needs of both the business and any applicable compliance requirements. Keep our ad servers clean, accurate and easy to use. Make sure targeting data, audience segment and third party integrated technologies are up to date, well organised, documented and consistently managed. Provide troubleshooting and technical support for our three global operations teams providing both long term solutions and quick workarounds to keep the business running smoothly. This includes dealing with a wide range of issues including trafficking, site tagging, and analytic data anomalies. Assist the CSL as the technical point of contact for all AMS developments related to digital booking and fulfilment. About you Detailed knowledge and understanding of digital advertising and programmatic advertising and technologies, including Google Ad Manager and brand safety tools. Technology based degree, or equivalent work experience. In depth knowledge of Google Ad Manager and YouTube Player for Publishers. In depth knowledge of brand safety and viewability technologies. Dynamic and innovative commercial mind set underpinned by robust analytical skills. Good networker and influencer, with interpersonal skills, able to work across various functions and present coherent arguments. Ability to communicate technical and analytical information clearly, concisely and effectively for a wide range of stakeholders. Problem solving, being able to spot issues early and think through solutions. Able to use own initiative and be a self starter. Able to prioritise a broad workload with a high level of demand. Adaptable & flexible. We actively encourage applications from groups traditionally underrepresented in the UK media. We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. How to apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. The closing date for applications is Friday 3rd July 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact James Dyeron to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8 12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Learning and development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
24/06/2026
Full time
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting edge commercial professionals, and industry leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. Description We're looking for an Advertising Systems Manager to support the Commercial Systems Lead to discover, develop and maintain technology that drives the commercial revenues at Guardian News & Media for both the direct and programmatic digital advertising businesses globally. About the role Support the implementation, configuration, testing and deployment of new advertising technologies across the commercial stack. Works with external suppliers to ensure that the tools that we use are fit-for-purpose and meet the requirements as set out by the Commercial Systems Lead. Act as a second-line support function for our global operations teams, helping to resolve technical, trafficking and integration issues. Work collaboratively with cross functional groups including Ad Ops, Digital Optimisation, Product and Sales to ensure that systems and processes are running efficiently and effectively to support the work of the sales teams. Support the CSL to ensure that we are fully compliant with all data privacy, consent and regulatory requirements, assisting in communication internally and externally when appropriate. Responsible for ensuring all internal reports are accurate and up to date, with analysis readiness in place to respond swiftly to any regulatory changes. Working with the CSL to ensure that the technology is up to date and meets the needs of both the business and any applicable compliance requirements. Keep our ad servers clean, accurate and easy to use. Make sure targeting data, audience segment and third party integrated technologies are up to date, well organised, documented and consistently managed. Provide troubleshooting and technical support for our three global operations teams providing both long term solutions and quick workarounds to keep the business running smoothly. This includes dealing with a wide range of issues including trafficking, site tagging, and analytic data anomalies. Assist the CSL as the technical point of contact for all AMS developments related to digital booking and fulfilment. About you Detailed knowledge and understanding of digital advertising and programmatic advertising and technologies, including Google Ad Manager and brand safety tools. Technology based degree, or equivalent work experience. In depth knowledge of Google Ad Manager and YouTube Player for Publishers. In depth knowledge of brand safety and viewability technologies. Dynamic and innovative commercial mind set underpinned by robust analytical skills. Good networker and influencer, with interpersonal skills, able to work across various functions and present coherent arguments. Ability to communicate technical and analytical information clearly, concisely and effectively for a wide range of stakeholders. Problem solving, being able to spot issues early and think through solutions. Able to use own initiative and be a self starter. Able to prioritise a broad workload with a high level of demand. Adaptable & flexible. We actively encourage applications from groups traditionally underrepresented in the UK media. We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. How to apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. The closing date for applications is Friday 3rd July 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact James Dyeron to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8 12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Learning and development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn. But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Role Multiverse is the UK's largest apprenticeship provider and its first EdTech unicorn. The current state of AI presents a huge opportunity to reshape the future of education and workforce development. Multiverse is in a uniquely strong position to do that, and getting it right has implications beyond the company: for the UK tech sector and the broader economy. The AI Transformation team exists to make that real, starting with Multiverse itself. This is not a team that bolts AI onto the edges of the business or ships a handful of internal productivity tools. The mandate is bigger: to rebuild how the company actually works, function by function, and to establish the engineering practices that make Multiverse an AI first company from the core out. That work matters twice over. Get it right inside Multiverse and we move faster, serve learners better, and operate at a level few organisations can match. But Multiverse also exists to build the workforce that every other company is reaching for. The way we transform ourselves becomes the standard we set for everyone else. You are not just changing one company, you are building the blueprint others will follow. The team is one small, focused squad, accountable for outcomes end to end. You work closely with the wider engineering org building Multiverse's customer facing product, and alongside the teams whose work you are helping to reinvent. The structure is flat and fast. No shared queues, no bureaucratic overhead between having an idea and shipping it. Whilst we are building something entirely new, Multiverse has an established product, existing infrastructure, and engineering teams in London and Berlin. You need to be as comfortable integrating existing systems and working across team boundaries as you are building new ones from scratch. What You Will Do Own the architecture of our internal agentic operating system. The team's work spans the full surface of how Multiverse operates. You own the technical architecture of our agentic operating system: the agent orchestration, context strategy, tool integrations, evaluation framework, and production operation. Your design decisions shape what is possible for human and AI teams at Multiverse. Ship production AI agent systems. This is a building role. You write code, review code, and own the quality of what goes to production. You will personally build and deliver significant agent systems. On a squad this size, nobody leads from a whiteboard. Design multi-agent coordination. Task decomposition across agents, handoff protocols, shared state management, orchestration logic. You know the difference between agents that genuinely coordinate and agents that run sequentially and hope for the best. You design the patterns that make multi-agent systems reliable. Build the evaluation and quality infrastructure. Automated eval pipelines, human in the loop review systems, regression testing for prompt changes, domain-specific quality metrics. You treat evaluation as a first class engineering concern and build the systems that make it possible at scale. Drive cost engineering. Token economics, caching strategies, model routing, prompt optimisation. The cost profile of production AI systems requires active engineering attention, and you build the cost awareness and tooling into the architecture rather than bolting it on later. Build the integration layer that makes existing Multiverse systems agent accessible. APIs, MCPs, shared data contracts, and the tooling that connects agents to the platform, content systems, and the tools the company runs on. This means building real working relationships with engineering teams across London and designing interfaces that serve both sides well. Set the standard. You define patterns for prompt management, retrieval, guardrails, and testing that the wider team and eventually the whole organisation adopts - and that, in time, shape how the companies who learn from Multiverse do this too. You do this through code, documentation, and architectural decisions, not through mandates. Mentor the team. Code review, architectural guidance, pairing on the hardest problems. You are not a line manager, but your technical leadership directly shapes the growth of the engineers around you. What We Are Looking For Production AI Agent Engineering You have shipped multi agent systems or complex AI products to real users. You understand the engineering challenges that make agent systems a distinct discipline: Context management. Designing what enters the context window and what stays out. Retrieval strategies, chunking, conversation memory, summarisation, and the cost/quality trade offs of each. You have made these decisions in production and seen the consequences. Model selection and routing. Choosing the right model for each task based on capability, latency, cost, and reliability. Building routing logic that matches work to the appropriate model rather than defaulting to one. Cost engineering. Token economics, caching, prompt optimisation, batching. You know the difference between a prototype that works and a production system that works at sustainable cost. You have built systems where cost was an engineering constraint, not someone else's problem. Tool use and agent augmentation. Designing what capabilities agents can reach: tool descriptions that models use reliably, failure handling, MCPs or equivalent interfaces. You understand that the quality of the tool layer determines whether agents are useful or fragile. Multi agent coordination. Task decomposition across agents, handoff protocols, shared state, orchestration logic. You have built systems where multiple agents work together within a product domain and understand the architectural patterns that make coordination reliable. Evaluation and quality. Building eval frameworks for AI output: accuracy, helpfulness, safety, domain specific criteria. Automated pipelines and human in the loop review. You would not ship an agent system without a quality baseline. Product Thinking and Entrepreneurial Instinct On a small squad there is no gap between product thinking and engineering. You own the problem from user need to production system. You can sit with the people whose work you are transforming, understand their workflow, identify the highest value intervention, and build it without waiting for a product manager to write a spec. You have either built something yourself (a product, a startup, a project with real users) or operated with that founder mindset inside a larger organisation. You understand that speed matters and that shipping something useful beats polishing something theoretical. AI Native Engineering You build with Claude Code daily. You set context and constraints before generating code. You review AI output critically. You augment the tool with skills, system prompts, and domain context to make it effective. This is how the team works, and you help define what good looks like. Full Stack Delivery You work across the stack: LLM integration, backend services, data pipelines, and enough frontend to ship end to end. The boundaries between these layers dissolve in agent systems, and so should your willingness to work across them. Communication You can explain technical strategy to a CPO, walk a product manager through a cost trade off, and give direct feedback in code review. You represent the team's technical approach in cross functional forums with product, design, learning design, compliance, and other engineering teams. You document decisions, not just code. What Would Set You Apart Experience in EdTech, regulated content, or domains where AI output quality has compliance or accreditation implications. Background as a founding engineer or technical co founder. Published thinking or external contributions in AI engineering (talks, writing, open source). Experience designing platform layers that other teams build on. Practical experience with MCP (Model Context Protocol) or equivalent agent integration standards. What We Are Not Looking For Pure ML research without production engineering experience. We need builders. Narrow specialism. This team works across the full stack of an AI product. If you only do infrastructure, or only do model training, or only do frontend, this is the wrong fit. People who need a detailed spec, a sprint plan, and a standup before they can write a line of code . click apply for full job details
24/06/2026
Full time
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn. But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Role Multiverse is the UK's largest apprenticeship provider and its first EdTech unicorn. The current state of AI presents a huge opportunity to reshape the future of education and workforce development. Multiverse is in a uniquely strong position to do that, and getting it right has implications beyond the company: for the UK tech sector and the broader economy. The AI Transformation team exists to make that real, starting with Multiverse itself. This is not a team that bolts AI onto the edges of the business or ships a handful of internal productivity tools. The mandate is bigger: to rebuild how the company actually works, function by function, and to establish the engineering practices that make Multiverse an AI first company from the core out. That work matters twice over. Get it right inside Multiverse and we move faster, serve learners better, and operate at a level few organisations can match. But Multiverse also exists to build the workforce that every other company is reaching for. The way we transform ourselves becomes the standard we set for everyone else. You are not just changing one company, you are building the blueprint others will follow. The team is one small, focused squad, accountable for outcomes end to end. You work closely with the wider engineering org building Multiverse's customer facing product, and alongside the teams whose work you are helping to reinvent. The structure is flat and fast. No shared queues, no bureaucratic overhead between having an idea and shipping it. Whilst we are building something entirely new, Multiverse has an established product, existing infrastructure, and engineering teams in London and Berlin. You need to be as comfortable integrating existing systems and working across team boundaries as you are building new ones from scratch. What You Will Do Own the architecture of our internal agentic operating system. The team's work spans the full surface of how Multiverse operates. You own the technical architecture of our agentic operating system: the agent orchestration, context strategy, tool integrations, evaluation framework, and production operation. Your design decisions shape what is possible for human and AI teams at Multiverse. Ship production AI agent systems. This is a building role. You write code, review code, and own the quality of what goes to production. You will personally build and deliver significant agent systems. On a squad this size, nobody leads from a whiteboard. Design multi-agent coordination. Task decomposition across agents, handoff protocols, shared state management, orchestration logic. You know the difference between agents that genuinely coordinate and agents that run sequentially and hope for the best. You design the patterns that make multi-agent systems reliable. Build the evaluation and quality infrastructure. Automated eval pipelines, human in the loop review systems, regression testing for prompt changes, domain-specific quality metrics. You treat evaluation as a first class engineering concern and build the systems that make it possible at scale. Drive cost engineering. Token economics, caching strategies, model routing, prompt optimisation. The cost profile of production AI systems requires active engineering attention, and you build the cost awareness and tooling into the architecture rather than bolting it on later. Build the integration layer that makes existing Multiverse systems agent accessible. APIs, MCPs, shared data contracts, and the tooling that connects agents to the platform, content systems, and the tools the company runs on. This means building real working relationships with engineering teams across London and designing interfaces that serve both sides well. Set the standard. You define patterns for prompt management, retrieval, guardrails, and testing that the wider team and eventually the whole organisation adopts - and that, in time, shape how the companies who learn from Multiverse do this too. You do this through code, documentation, and architectural decisions, not through mandates. Mentor the team. Code review, architectural guidance, pairing on the hardest problems. You are not a line manager, but your technical leadership directly shapes the growth of the engineers around you. What We Are Looking For Production AI Agent Engineering You have shipped multi agent systems or complex AI products to real users. You understand the engineering challenges that make agent systems a distinct discipline: Context management. Designing what enters the context window and what stays out. Retrieval strategies, chunking, conversation memory, summarisation, and the cost/quality trade offs of each. You have made these decisions in production and seen the consequences. Model selection and routing. Choosing the right model for each task based on capability, latency, cost, and reliability. Building routing logic that matches work to the appropriate model rather than defaulting to one. Cost engineering. Token economics, caching, prompt optimisation, batching. You know the difference between a prototype that works and a production system that works at sustainable cost. You have built systems where cost was an engineering constraint, not someone else's problem. Tool use and agent augmentation. Designing what capabilities agents can reach: tool descriptions that models use reliably, failure handling, MCPs or equivalent interfaces. You understand that the quality of the tool layer determines whether agents are useful or fragile. Multi agent coordination. Task decomposition across agents, handoff protocols, shared state, orchestration logic. You have built systems where multiple agents work together within a product domain and understand the architectural patterns that make coordination reliable. Evaluation and quality. Building eval frameworks for AI output: accuracy, helpfulness, safety, domain specific criteria. Automated pipelines and human in the loop review. You would not ship an agent system without a quality baseline. Product Thinking and Entrepreneurial Instinct On a small squad there is no gap between product thinking and engineering. You own the problem from user need to production system. You can sit with the people whose work you are transforming, understand their workflow, identify the highest value intervention, and build it without waiting for a product manager to write a spec. You have either built something yourself (a product, a startup, a project with real users) or operated with that founder mindset inside a larger organisation. You understand that speed matters and that shipping something useful beats polishing something theoretical. AI Native Engineering You build with Claude Code daily. You set context and constraints before generating code. You review AI output critically. You augment the tool with skills, system prompts, and domain context to make it effective. This is how the team works, and you help define what good looks like. Full Stack Delivery You work across the stack: LLM integration, backend services, data pipelines, and enough frontend to ship end to end. The boundaries between these layers dissolve in agent systems, and so should your willingness to work across them. Communication You can explain technical strategy to a CPO, walk a product manager through a cost trade off, and give direct feedback in code review. You represent the team's technical approach in cross functional forums with product, design, learning design, compliance, and other engineering teams. You document decisions, not just code. What Would Set You Apart Experience in EdTech, regulated content, or domains where AI output quality has compliance or accreditation implications. Background as a founding engineer or technical co founder. Published thinking or external contributions in AI engineering (talks, writing, open source). Experience designing platform layers that other teams build on. Practical experience with MCP (Model Context Protocol) or equivalent agent integration standards. What We Are Not Looking For Pure ML research without production engineering experience. We need builders. Narrow specialism. This team works across the full stack of an AI product. If you only do infrastructure, or only do model training, or only do frontend, this is the wrong fit. People who need a detailed spec, a sprint plan, and a standup before they can write a line of code . click apply for full job details
EUC & Desktop Services ManagerHemel Hempstead (Hybrid - 3 days per week in office)Permanent Full TimeCompetitive salary + benefitsAbout the roleAre you a tech-savvy leader who thrives on keeping people productive? If so, we'd love to hear from you! Haven is looking for an experienced EUC & Desktop Services Manager to join our Technology team. This is a key leadership role responsible for the day-to-day management of our Desktop 2nd line team and the delivery of our End User Computing strategy across the business.You'll take ownership of desktop operations, device lifecycle management, and EUC transformation projects - ensuring our teams have modern, secure, and efficient technology to excel in their roles. Working closely with stakeholders across engineering tribes, squads, and wider business functions, you'll drive service improvement, champion automation, and lead your team to deliver an outstanding employee technology experience.This is a hands-on, high-impact role for a leader who can balance operational demands with strategic delivery, inspire their team, and bring a genuine passion for great service.Your OpportunityLead and develop the Desktop 2nd line team through regular 1-2-1s, PDPs, and team meetingsOversee daily desktop operations and service performance, including incident response and resolution targetsDrive EUC strategy - evaluating new devices and technologies and delivering transformation projectsOwn device lifecycle management including selection, procurement, and hardware complianceImplement automation to improve the efficiency of building, deploying, and supporting desktop devicesAct as a key escalation point for tickets and complex team issuesManage IT asset stock availability and data accuracy across the EUC estateLead customer satisfaction initiatives including surveys and ticket spot checksOversee onboarding of new IT services into support systems, service catalogue, and training trackersContribute to multi-year EUC estate planning and cost optimisationWhat we'd like you to bringProven experience managing IT or desktop support teams, including performance development and mentoringStrong background in EUC operations or desktop support managementExperience delivering EUC projects or device rollouts in a live environmentHands-on knowledge of Microsoft Intune, Autopilot, and modern device management platformsUnderstanding of device lifecycle management, compliance requirements, and security standardsExcellent communication skills - able to translate technical concepts for varied audiencesStrong organisational skills with the ability to balance operational and strategic demandsCalm, empathetic leadership style with the ability to make decisions under pressureMicrosoft qualifications and/or desktop technology certifications (desirable, not essential)Experience with Service Management or Product Management environments (advantageous)Why Haven?You'll be part of a forward-thinking, supportive community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year.At Haven, we're one great team, united by our passion for creating amazing experiences for our guests and our people. You'll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.What's In It For You?25 Days Holiday + Bank Holidays + Holiday Buy SchemeAnnual bonus20% discount on both Haven and Warner Hotels holiday for you, family and friendsComprehensive wellbeing supportExclusive discounts with corporate partnersExciting career pathways, including Learning and Development opportunities such as Apprenticeships and DegreesEnhanced family friendly policies and pay (eligibility criteria applied)Who are we?We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.What's it like to work with us?Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.What can you expect during the recruitment process?The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at We OfferHoliday allowance that rises with service, plus a 'Holiday Buy Scheme'Annual bonus20% discount on both Haven and Warner Hotels holiday for you, family and friendsComprehensive wellbeing supportAccess to the Bourne Leisure corporate box at the O2 Arena ,LondonExclusive discounts with corporate partnersExciting career pathways, including Learning and Development opportunities such as Apprenticeships and DegreesEnhanced family friendly policies and pay (eligibility criteria applied)How to ApplyWe're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
24/06/2026
Full time
EUC & Desktop Services ManagerHemel Hempstead (Hybrid - 3 days per week in office)Permanent Full TimeCompetitive salary + benefitsAbout the roleAre you a tech-savvy leader who thrives on keeping people productive? If so, we'd love to hear from you! Haven is looking for an experienced EUC & Desktop Services Manager to join our Technology team. This is a key leadership role responsible for the day-to-day management of our Desktop 2nd line team and the delivery of our End User Computing strategy across the business.You'll take ownership of desktop operations, device lifecycle management, and EUC transformation projects - ensuring our teams have modern, secure, and efficient technology to excel in their roles. Working closely with stakeholders across engineering tribes, squads, and wider business functions, you'll drive service improvement, champion automation, and lead your team to deliver an outstanding employee technology experience.This is a hands-on, high-impact role for a leader who can balance operational demands with strategic delivery, inspire their team, and bring a genuine passion for great service.Your OpportunityLead and develop the Desktop 2nd line team through regular 1-2-1s, PDPs, and team meetingsOversee daily desktop operations and service performance, including incident response and resolution targetsDrive EUC strategy - evaluating new devices and technologies and delivering transformation projectsOwn device lifecycle management including selection, procurement, and hardware complianceImplement automation to improve the efficiency of building, deploying, and supporting desktop devicesAct as a key escalation point for tickets and complex team issuesManage IT asset stock availability and data accuracy across the EUC estateLead customer satisfaction initiatives including surveys and ticket spot checksOversee onboarding of new IT services into support systems, service catalogue, and training trackersContribute to multi-year EUC estate planning and cost optimisationWhat we'd like you to bringProven experience managing IT or desktop support teams, including performance development and mentoringStrong background in EUC operations or desktop support managementExperience delivering EUC projects or device rollouts in a live environmentHands-on knowledge of Microsoft Intune, Autopilot, and modern device management platformsUnderstanding of device lifecycle management, compliance requirements, and security standardsExcellent communication skills - able to translate technical concepts for varied audiencesStrong organisational skills with the ability to balance operational and strategic demandsCalm, empathetic leadership style with the ability to make decisions under pressureMicrosoft qualifications and/or desktop technology certifications (desirable, not essential)Experience with Service Management or Product Management environments (advantageous)Why Haven?You'll be part of a forward-thinking, supportive community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year.At Haven, we're one great team, united by our passion for creating amazing experiences for our guests and our people. You'll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.What's In It For You?25 Days Holiday + Bank Holidays + Holiday Buy SchemeAnnual bonus20% discount on both Haven and Warner Hotels holiday for you, family and friendsComprehensive wellbeing supportExclusive discounts with corporate partnersExciting career pathways, including Learning and Development opportunities such as Apprenticeships and DegreesEnhanced family friendly policies and pay (eligibility criteria applied)Who are we?We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.What's it like to work with us?Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.What can you expect during the recruitment process?The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at We OfferHoliday allowance that rises with service, plus a 'Holiday Buy Scheme'Annual bonus20% discount on both Haven and Warner Hotels holiday for you, family and friendsComprehensive wellbeing supportAccess to the Bourne Leisure corporate box at the O2 Arena ,LondonExclusive discounts with corporate partnersExciting career pathways, including Learning and Development opportunities such as Apprenticeships and DegreesEnhanced family friendly policies and pay (eligibility criteria applied)How to ApplyWe're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.
Overview Lead Delivery Excellence. Enable Project Success. Engineer a Better future! At AtkinsRéalis, our Delivery Insights capability helps secure government clients understand how their projects and programmes are performing, using data, analysis and clear reporting to support better decision making. This role is primarily aimed at early career and developing professionals who enjoy working with data, digital tools and structured information, and who are interested in how projects and programmes are delivered. You do not need to be a PMO specialist to apply. We are looking for people with strong technical and transferable skills, curiosity, and the ability to turn information into meaningful insight. You'll join a supportive team of analysts, delivery professionals and PMO specialists, where you'll build hands on experience in delivery environments while developing your confidence, capability and career. You'll benefit from Purpose driven work supporting nationally significant secure government programmes. Structured development in delivery insight, reporting, and data visualisation. Hands on experience using tools such as Excel, Power BI, SharePoint and delivery analytics platforms. Coaching and mentoring from experienced Delivery Insights and delivery professionals. Opportunities to develop transferable skills in communication, analysis and stakeholder engagement. Hybrid working, with on site time required to access secure systems and collaborate effectively. A culture built on psychological safety, inclusivity and continual learning. Your role As a Delivery Insights Analyst, you'll support project and programme teams by helping them understand delivery data and information. You'll contribute to the creation and maintenance of dashboards, reports and insight products that enable teams to track performance, identify risks and make informed decisions. Working alongside experienced practitioners, you'll learn how delivery environments operate and how data relating to schedule, cost, risk, performance, resources and benefits is used. You'll help shape clear and accurate "delivery stories", explaining what the data shows, why it matters, and what might need attention. As your experience grows, you'll take increasing ownership of insight outputs, build confidence engaging with stakeholders, and develop deeper capability in delivery insight and reporting. In this role, you will Collect, validate and interpret delivery related data from multiple sources. Support the production of dashboards, reports and insight outputs. Maintain regular reporting cycles that support delivery oversight and governance. Help identify trends, emerging risks or areas of concern in delivery data. Work with delivery and PMO colleagues to understand the context behind the data. Support planning, scheduling, financial monitoring and performance tracking through insight. Contribute to improving reporting approaches, templates and data structures. Communicate insights clearly using visuals, summaries and simple narrative. Build effective working relationships within multi disciplinary delivery teams. All our roles are subject to a minimum of 3 days in the office, either onsite with our clients or at one of our AtkinsRéalis offices, (pro rated for part time employees). These particular roles are based in Cheltenham and we are looking for candidates who can commit to being onsite in Cheltenham for a minimum of 3 days per week. About you We're looking for people who combine analytical capability with curiosity, communication skills and a desire to learn. Mindset & Behaviours A proactive, organised and collaborative approach. Curiosity about how projects, programmes and organisations work. Willingness to ask questions and seek understanding. Attention to detail and an interest in accuracy. Openness to feedback and learning new skills. Skills & Experience Confidence working with data, numbers or digital tools. Basic to intermediate Excel skills (e.g. formulas, lookups, charts). Interest in data analysis, reporting or insight. Ability to explain information clearly, verbally and visually. Exposure to Power BI or similar tools is desirable but not essential. Awareness of project, programme or delivery environments is helpful, but not required at entry level. Relevant experience may include university projects, apprenticeships, internships or early career roles in analysis, operations, digital, engineering or business support. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.
23/06/2026
Full time
Overview Lead Delivery Excellence. Enable Project Success. Engineer a Better future! At AtkinsRéalis, our Delivery Insights capability helps secure government clients understand how their projects and programmes are performing, using data, analysis and clear reporting to support better decision making. This role is primarily aimed at early career and developing professionals who enjoy working with data, digital tools and structured information, and who are interested in how projects and programmes are delivered. You do not need to be a PMO specialist to apply. We are looking for people with strong technical and transferable skills, curiosity, and the ability to turn information into meaningful insight. You'll join a supportive team of analysts, delivery professionals and PMO specialists, where you'll build hands on experience in delivery environments while developing your confidence, capability and career. You'll benefit from Purpose driven work supporting nationally significant secure government programmes. Structured development in delivery insight, reporting, and data visualisation. Hands on experience using tools such as Excel, Power BI, SharePoint and delivery analytics platforms. Coaching and mentoring from experienced Delivery Insights and delivery professionals. Opportunities to develop transferable skills in communication, analysis and stakeholder engagement. Hybrid working, with on site time required to access secure systems and collaborate effectively. A culture built on psychological safety, inclusivity and continual learning. Your role As a Delivery Insights Analyst, you'll support project and programme teams by helping them understand delivery data and information. You'll contribute to the creation and maintenance of dashboards, reports and insight products that enable teams to track performance, identify risks and make informed decisions. Working alongside experienced practitioners, you'll learn how delivery environments operate and how data relating to schedule, cost, risk, performance, resources and benefits is used. You'll help shape clear and accurate "delivery stories", explaining what the data shows, why it matters, and what might need attention. As your experience grows, you'll take increasing ownership of insight outputs, build confidence engaging with stakeholders, and develop deeper capability in delivery insight and reporting. In this role, you will Collect, validate and interpret delivery related data from multiple sources. Support the production of dashboards, reports and insight outputs. Maintain regular reporting cycles that support delivery oversight and governance. Help identify trends, emerging risks or areas of concern in delivery data. Work with delivery and PMO colleagues to understand the context behind the data. Support planning, scheduling, financial monitoring and performance tracking through insight. Contribute to improving reporting approaches, templates and data structures. Communicate insights clearly using visuals, summaries and simple narrative. Build effective working relationships within multi disciplinary delivery teams. All our roles are subject to a minimum of 3 days in the office, either onsite with our clients or at one of our AtkinsRéalis offices, (pro rated for part time employees). These particular roles are based in Cheltenham and we are looking for candidates who can commit to being onsite in Cheltenham for a minimum of 3 days per week. About you We're looking for people who combine analytical capability with curiosity, communication skills and a desire to learn. Mindset & Behaviours A proactive, organised and collaborative approach. Curiosity about how projects, programmes and organisations work. Willingness to ask questions and seek understanding. Attention to detail and an interest in accuracy. Openness to feedback and learning new skills. Skills & Experience Confidence working with data, numbers or digital tools. Basic to intermediate Excel skills (e.g. formulas, lookups, charts). Interest in data analysis, reporting or insight. Ability to explain information clearly, verbally and visually. Exposure to Power BI or similar tools is desirable but not essential. Awareness of project, programme or delivery environments is helpful, but not required at entry level. Relevant experience may include university projects, apprenticeships, internships or early career roles in analysis, operations, digital, engineering or business support. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.
Role: Senior Project Manager Location: Horwich, BL6 6JW Contract: Full-Time Hours / Permanent Company: EG Group About the Role: EG Group are seeking an experienced Senior Project Manager to lead the end-to-end delivery of digital and technology projects across the Germany Portfolio, sitting within the EG Group IT Project Management Office. Reporting into the PMO leadership, this is a senior delivery role operating within a fast-paced, high-growth organisation with a complex, multi-site technology landscape. As EG Group continues to expand its digital capabilities across the German business, this role provides a single point of accountability for delivery performance, governance, and portfolio-level oversight across all in-flight and pipeline initiatives. You will work closely with in-country business stakeholders, IT leadership, and third-party delivery partners to drive structured, high-quality project delivery in line with the EG Project Delivery Framework. This role will suit an experienced project delivery professional who is equally comfortable leading governance forums and managing senior stakeholders as they are rolling up their sleeves on day-to-day delivery. Regular travel to Germany is required. Why Join EG Group? Discretionary performance-based bonus scheme Grow your career - gain accredited qualifications, apprenticeships, and progression opportunities within a global organisation Hybrid working - up to 2 days per week (dependent on role and business needs) Salary Sacrifice Schemes - Cycle to Work and Car Scheme available Enhanced Maternity & Paternity leave Generous annual leave entitlement Annual leave buy back scheme - purchase up to 5 additional days Discounted gym membership - stay healthy and save on fitness costs One paid volunteering day per year Wellbeing facilities - space to relax and recharge Free secure on-site parking Dress Down Fridays Free VDU eye test What you'll be doing: Leading full lifecycle delivery of digital and technology projects from initiation through to closure, ensuring alignment to agreed scope, timelines, budget, and quality standards Owning and managing the Germany Digital Project Portfolio, providing portfolio-level reporting, governance compliance, and delivery performance oversight across all initiatives Travelling regularly to Germany to engage with in-country business stakeholders, delivery teams, and third-party suppliers, ensuring strong on-the-ground relationships and delivery oversight Chairing Project Steering Committees and governance forums, presenting project progress, risks, and approvals at Stage Gates and SteerCo meetings Maintaining RAID logs and driving proactive risk and issue management across all project stages Developing detailed project and resource plans, supported by high-level Plans on a Page, and managing day-to-day delivery across workstreams and vendors Managing third-party partners and suppliers to ensure on-time, high-quality delivery, monitoring contract deliverables, costs, and service levels Driving business readiness, training, and adoption of digital solutions, and supporting smooth transition to Business-as-Usual operations Mentoring Project Managers and Analysts within the PMO, contributing to continuous improvement of the EG Project Delivery Framework This list is not exhaustive and may be added to or amended from time to time. What we're looking for: 8+ years of proven experience delivering complex digital or IT projects within large enterprise organisations PRINCE2 Practitioner, PMP, or equivalent project management certification Strong understanding of project governance frameworks including Stage Gates, RAID management, SteerCo processes, and artefact management Experience managing a multi-project portfolio, with the ability to oversee interdependencies, sequencing, capacity, and delivery confidence across concurrent initiatives Strong stakeholder management and communication skills, with confidence engaging at senior business and IT levels Experience managing third-party suppliers and cross-functional delivery teams within a complex, multi-site environment Background in digital transformation, cloud, application, or infrastructure delivery Comfortable with regular international travel to Germany to support in-country teams and governance activities Familiarity with the German retail or IT market and German language proficiency are both desirable Who is EG Group? EG Group is a leading global convenience retailer, operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in over 7 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic growth. Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.
23/06/2026
Full time
Role: Senior Project Manager Location: Horwich, BL6 6JW Contract: Full-Time Hours / Permanent Company: EG Group About the Role: EG Group are seeking an experienced Senior Project Manager to lead the end-to-end delivery of digital and technology projects across the Germany Portfolio, sitting within the EG Group IT Project Management Office. Reporting into the PMO leadership, this is a senior delivery role operating within a fast-paced, high-growth organisation with a complex, multi-site technology landscape. As EG Group continues to expand its digital capabilities across the German business, this role provides a single point of accountability for delivery performance, governance, and portfolio-level oversight across all in-flight and pipeline initiatives. You will work closely with in-country business stakeholders, IT leadership, and third-party delivery partners to drive structured, high-quality project delivery in line with the EG Project Delivery Framework. This role will suit an experienced project delivery professional who is equally comfortable leading governance forums and managing senior stakeholders as they are rolling up their sleeves on day-to-day delivery. Regular travel to Germany is required. Why Join EG Group? Discretionary performance-based bonus scheme Grow your career - gain accredited qualifications, apprenticeships, and progression opportunities within a global organisation Hybrid working - up to 2 days per week (dependent on role and business needs) Salary Sacrifice Schemes - Cycle to Work and Car Scheme available Enhanced Maternity & Paternity leave Generous annual leave entitlement Annual leave buy back scheme - purchase up to 5 additional days Discounted gym membership - stay healthy and save on fitness costs One paid volunteering day per year Wellbeing facilities - space to relax and recharge Free secure on-site parking Dress Down Fridays Free VDU eye test What you'll be doing: Leading full lifecycle delivery of digital and technology projects from initiation through to closure, ensuring alignment to agreed scope, timelines, budget, and quality standards Owning and managing the Germany Digital Project Portfolio, providing portfolio-level reporting, governance compliance, and delivery performance oversight across all initiatives Travelling regularly to Germany to engage with in-country business stakeholders, delivery teams, and third-party suppliers, ensuring strong on-the-ground relationships and delivery oversight Chairing Project Steering Committees and governance forums, presenting project progress, risks, and approvals at Stage Gates and SteerCo meetings Maintaining RAID logs and driving proactive risk and issue management across all project stages Developing detailed project and resource plans, supported by high-level Plans on a Page, and managing day-to-day delivery across workstreams and vendors Managing third-party partners and suppliers to ensure on-time, high-quality delivery, monitoring contract deliverables, costs, and service levels Driving business readiness, training, and adoption of digital solutions, and supporting smooth transition to Business-as-Usual operations Mentoring Project Managers and Analysts within the PMO, contributing to continuous improvement of the EG Project Delivery Framework This list is not exhaustive and may be added to or amended from time to time. What we're looking for: 8+ years of proven experience delivering complex digital or IT projects within large enterprise organisations PRINCE2 Practitioner, PMP, or equivalent project management certification Strong understanding of project governance frameworks including Stage Gates, RAID management, SteerCo processes, and artefact management Experience managing a multi-project portfolio, with the ability to oversee interdependencies, sequencing, capacity, and delivery confidence across concurrent initiatives Strong stakeholder management and communication skills, with confidence engaging at senior business and IT levels Experience managing third-party suppliers and cross-functional delivery teams within a complex, multi-site environment Background in digital transformation, cloud, application, or infrastructure delivery Comfortable with regular international travel to Germany to support in-country teams and governance activities Familiarity with the German retail or IT market and German language proficiency are both desirable Who is EG Group? EG Group is a leading global convenience retailer, operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in over 7 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic growth. Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.
Business Development Manager - Leeds £30,000 - £40,000 + OTE Hybrid Working (3 days office / 2 days home) FIND are supporting a leading UK training and apprenticeship provider as they continue to grow their Leeds sales function. This organisation partners with employers across the UK to deliver high-impact apprenticeship and workforce development programmes across digital, leadership, and professional skills. The Opportunity They are looking for a motivated Business Development Manager to drive new client acquisition across the Yorkshire region and beyond. This is a high-activity, new business focused role where success comes from generating your own pipeline, building relationships, and closing opportunities. What They're Looking For Proven track record in B2B sales or business development Strong new business / self-generated sales experience Hungry, resilient, and target-driven mindset Comfortable speaking with senior decision makers Experience in apprenticeships, training, recruitment, or consultative sales preferred Keen to join a growing business with progression opportunities Excellent opportunity for an ambitious salesperson looking to step into a thriving and purpose-led sector.
23/06/2026
Full time
Business Development Manager - Leeds £30,000 - £40,000 + OTE Hybrid Working (3 days office / 2 days home) FIND are supporting a leading UK training and apprenticeship provider as they continue to grow their Leeds sales function. This organisation partners with employers across the UK to deliver high-impact apprenticeship and workforce development programmes across digital, leadership, and professional skills. The Opportunity They are looking for a motivated Business Development Manager to drive new client acquisition across the Yorkshire region and beyond. This is a high-activity, new business focused role where success comes from generating your own pipeline, building relationships, and closing opportunities. What They're Looking For Proven track record in B2B sales or business development Strong new business / self-generated sales experience Hungry, resilient, and target-driven mindset Comfortable speaking with senior decision makers Experience in apprenticeships, training, recruitment, or consultative sales preferred Keen to join a growing business with progression opportunities Excellent opportunity for an ambitious salesperson looking to step into a thriving and purpose-led sector.
Please click here to access our Privacy Notice which explains what personal data we collect from you along with how we hold it and use it in connection with our recruitment process. Overview Full details of the job. Vacancy Name Vacancy Number VN2797 Location City Bristol Employment Type Permanent About us We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do. Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally. We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives. About the job Main duties Learner support and programme delivery Provide first-line support for learner, participant and colleague queries across agreed support channels. Respond to support requests in a timely, professional and learner-focused manner. Triage incoming requests, resolving issues directly where appropriate and escalating more complex issues to the eLearning Team Leader. Maintain accurate records of support activity in Zendesk or other relevant support platforms. Support learners with access to online learning systems, resources, sessions and programme materials. Develop strong working knowledge of at least one core programme area and its related learner journey. Support programme intake launches, learner enrolments, access checks, group setup and other delivery readiness tasks. Work with programme teams, facilitators, tutors and internal colleagues to support smooth programme delivery. Identify recurring support issues, risks or process gaps and raise them with the eLearning Team Leader. Digital skills support Provide online digital skills support to learners and participants who require additional help. Deliver small-group digital skills sessions, with occasional one-to-one follow-up where required. Help learners build confidence in using digital learning systems and participating effectively in online learning. Record and escalate any recurring learner difficulties, access barriers or concerns to the eLearning Team Leader. Support a positive, accessible and inclusive digital learning experience. Systems, processes and documentation Use relevant e-learning, learner support and programme systems accurately and consistently. Support accurate learner and programme information across agreed systems. Follow documented processes for learner access, programme setup, support handling and escalation. Create and update standard operating procedures for eLearning team processes under the direction of eLearning Team Leaders. Support the documentation of workflows for new and existing systems as processes are updated. Help create clear, practical guidance for colleagues and, where required, wider business users. Work within data protection, safeguarding, confidentiality and compliance requirements. Systems and tools may include virtual learning environments, support platforms such as Zendesk, student record systems, online meeting platforms, digital engagement tools and other learner-facing systems used to support programme delivery. Testing and improvement activity Support routine or scripted testing of new system functionality, workflow changes and new systems under the direction of an eLearning Team Leader. Follow agreed testing guidance provided by Team Leaders, the eLearning Manager, Transformation, IT or suppliers. Record testing outcomes clearly, including issues, questions and practical feedback. Contribute to improvement activity by identifying issues, documenting agreed processes and escalating improvement opportunities. Support light-touch transformation work while maintaining focus on core learner support and programme delivery responsibilities. Collaboration and communication Work closely with eLearning Team Leaders, other eLearning Coordinators and the eLearning Manager to support consistent delivery. Build positive working relationships with programme teams, Participant Support, IT and other operational colleagues. Communicate issues, risks and progress clearly and promptly. Share knowledge and support colleagues across programme areas. Participate in team meetings, training, reviews and improvement discussions. Uphold Best Practice Network values, including working together, acting with integrity, inspiring learning and striving for excellence. Additional responsibilities Undertake any other duties reasonably aligned with the scope and level of the role. Support wider e-learning priorities where required. Adapt to changes in systems, processes and programme requirements as the e-learning function develops. Person Specification The successful candidate will: Have experience in a customer service, administrative, education, training or learner support role. Have excellent written and verbal communication skills. Be confident supporting learners, participants or customers across different communication channels. Be highly IT competent and willing to learn new systems. Be organised, reliable and able to manage competing priorities. Be able to follow processes accurately and maintain good attention to detail. Work well under pressure while remaining professional and learner-focused. Be an active problem solver, able to identify when to resolve an issue and when to escalate. Be comfortable creating or updating clear process documentation under guidance. Be able to support testing activity by following instructions, recording findings and giving practical feedback. Work collaboratively with colleagues across different teams. Demonstrate a commitment to high-quality learner support and continuous improvement. Understand the importance of data protection, safeguarding, confidentiality and compliance in an education setting. Desirable Working in an education, training or professional development environment. Using a virtual learning environment or learner management system. Using a support platform or ticketing system such as Zendesk. Supporting learners or customers with digital skills or online systems. Contributing to process improvement or system testing. Writing guidance, work instructions or standard operating procedures. Supporting online learning or digital learning delivery. What we Offer 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays Health Cash Plan, once you've passed probation, which includes access to a private GP From day 1, free life insurance covering up to x4 your salary We'll both add money into your pension pot after 3 months Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn Learning and development opportunities Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all. Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.
21/06/2026
Full time
Please click here to access our Privacy Notice which explains what personal data we collect from you along with how we hold it and use it in connection with our recruitment process. Overview Full details of the job. Vacancy Name Vacancy Number VN2797 Location City Bristol Employment Type Permanent About us We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do. Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally. We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives. About the job Main duties Learner support and programme delivery Provide first-line support for learner, participant and colleague queries across agreed support channels. Respond to support requests in a timely, professional and learner-focused manner. Triage incoming requests, resolving issues directly where appropriate and escalating more complex issues to the eLearning Team Leader. Maintain accurate records of support activity in Zendesk or other relevant support platforms. Support learners with access to online learning systems, resources, sessions and programme materials. Develop strong working knowledge of at least one core programme area and its related learner journey. Support programme intake launches, learner enrolments, access checks, group setup and other delivery readiness tasks. Work with programme teams, facilitators, tutors and internal colleagues to support smooth programme delivery. Identify recurring support issues, risks or process gaps and raise them with the eLearning Team Leader. Digital skills support Provide online digital skills support to learners and participants who require additional help. Deliver small-group digital skills sessions, with occasional one-to-one follow-up where required. Help learners build confidence in using digital learning systems and participating effectively in online learning. Record and escalate any recurring learner difficulties, access barriers or concerns to the eLearning Team Leader. Support a positive, accessible and inclusive digital learning experience. Systems, processes and documentation Use relevant e-learning, learner support and programme systems accurately and consistently. Support accurate learner and programme information across agreed systems. Follow documented processes for learner access, programme setup, support handling and escalation. Create and update standard operating procedures for eLearning team processes under the direction of eLearning Team Leaders. Support the documentation of workflows for new and existing systems as processes are updated. Help create clear, practical guidance for colleagues and, where required, wider business users. Work within data protection, safeguarding, confidentiality and compliance requirements. Systems and tools may include virtual learning environments, support platforms such as Zendesk, student record systems, online meeting platforms, digital engagement tools and other learner-facing systems used to support programme delivery. Testing and improvement activity Support routine or scripted testing of new system functionality, workflow changes and new systems under the direction of an eLearning Team Leader. Follow agreed testing guidance provided by Team Leaders, the eLearning Manager, Transformation, IT or suppliers. Record testing outcomes clearly, including issues, questions and practical feedback. Contribute to improvement activity by identifying issues, documenting agreed processes and escalating improvement opportunities. Support light-touch transformation work while maintaining focus on core learner support and programme delivery responsibilities. Collaboration and communication Work closely with eLearning Team Leaders, other eLearning Coordinators and the eLearning Manager to support consistent delivery. Build positive working relationships with programme teams, Participant Support, IT and other operational colleagues. Communicate issues, risks and progress clearly and promptly. Share knowledge and support colleagues across programme areas. Participate in team meetings, training, reviews and improvement discussions. Uphold Best Practice Network values, including working together, acting with integrity, inspiring learning and striving for excellence. Additional responsibilities Undertake any other duties reasonably aligned with the scope and level of the role. Support wider e-learning priorities where required. Adapt to changes in systems, processes and programme requirements as the e-learning function develops. Person Specification The successful candidate will: Have experience in a customer service, administrative, education, training or learner support role. Have excellent written and verbal communication skills. Be confident supporting learners, participants or customers across different communication channels. Be highly IT competent and willing to learn new systems. Be organised, reliable and able to manage competing priorities. Be able to follow processes accurately and maintain good attention to detail. Work well under pressure while remaining professional and learner-focused. Be an active problem solver, able to identify when to resolve an issue and when to escalate. Be comfortable creating or updating clear process documentation under guidance. Be able to support testing activity by following instructions, recording findings and giving practical feedback. Work collaboratively with colleagues across different teams. Demonstrate a commitment to high-quality learner support and continuous improvement. Understand the importance of data protection, safeguarding, confidentiality and compliance in an education setting. Desirable Working in an education, training or professional development environment. Using a virtual learning environment or learner management system. Using a support platform or ticketing system such as Zendesk. Supporting learners or customers with digital skills or online systems. Contributing to process improvement or system testing. Writing guidance, work instructions or standard operating procedures. Supporting online learning or digital learning delivery. What we Offer 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays Health Cash Plan, once you've passed probation, which includes access to a private GP From day 1, free life insurance covering up to x4 your salary We'll both add money into your pension pot after 3 months Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn Learning and development opportunities Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all. Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.
Overview Full details of the job. Vacancy Name, Vacancy Number VN2796. Location City Bristol. Employment Type Permanent. About us We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do. Our people are at the heart of our business and our passion and commitment to education is what drives us. We have seen incredible growth over the last few years both nationally and internationally. We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives. About the job Main Duties Programme ownership and delivery Act as programme owner for allocated areas of provision, taking responsibility for the effectiveness, consistency, and scalability of e-learning support. Oversee second-line support activity, resolving complex issues and escalating appropriately. Ensure that participant-facing systems (e.g. Canvas, e-portfolios, CRM, diagnostic tools, Bud) accurately reflect enrolments, access rights, and programme requirements. Coordinate the timely and accurate setup of learning environments, materials, and access for participants and facilitators. Provide guidance and direction to Coordinators, supporting task allocation, prioritisation, and quality assurance. Escalate operational risks, capacity concerns, and systemic issues to the eLearning Manager in a timely and structured manner. Own the accuracy, usability and ongoing review of Standard Operating Processes within allocated programme areas. Be accountable for the operational performance and system integrity of allocated programme areas, including delivery readiness, participant access, and data accuracy. Digital learning and learner confidence support Coordinate digital skills support activity for learners within allocated programme areas. Organise eLearning Coordinators to deliver small-group digital skills sessions and occasional one-to-one follow-up. Maintain and update digital skills session plans, guidance materials and supporting resources. Ensure digital skills support is consistent, accessible and aligned with learner needs. Monitor learner feedback, attendance and recurring support themes from digital skills sessions. Identify where digital confidence issues are affecting learner engagement, access or progression. Escalate wider trends, risks or capacity concerns to the eLearning Manager. Occasionally deliver digital skills sessions directly where required. Ensure safeguarding, accessibility and professional boundaries are maintained during learner support activity. Systems, processes, and reporting Design, maintain, and improve processes that underpin e-learning delivery, ensuring they are documented, repeatable, and resilient. Develop a strong understanding of data flows between systems in order to support accurate reporting and operational decision-making. Identify inefficiencies, risks, or inconsistencies in system use and propose practical improvements. Ensure all process improvements align with operational standards and priorities set by the eLearning Manager. Cross-programme improvement and transformation Allocate agreed improvement time in line with priorities set by the eLearning Manager, focused primarily on the programmes owned while contributing to wider organisational benefit. Work collaboratively with other eLearning Team Leaders to identify patterns and shared challenges across programmes. Maintain and contribute to a shared log of improvement opportunities, supporting prioritisation and avoiding duplication. Engage with the Data & Transformation Team to: articulate current-state processes, provide operational insight, validate proposed changes, Coordinate proportionate user testing for changes affecting allocated programme areas. Ensure key user journeys, data checks and operational risks are considered during testing. Delegate routine testing to eLearning Coordinators where appropriate, retaining oversight of risks and outcomes. support the successful embedding of new solutions, in alignment with direction provided by the eLearning Manager. Ensure that improvements are designed with a "build once, benefit all" mindset wherever possible. Operational triage of improvement and transformation requests Act as the first escalation point for improvement ideas, system issues and workflow change requests raised by Coordinators or programme colleagues. Clarify the problem, affected users, current workaround, operational impact and urgency before escalating further. Distinguish between day-to-day support issues, programme-specific process changes and wider transformation opportunities. Escalate significant or cross-programme issues to the eLearning Manager with clear context, risks and recommended next steps. Support colleagues to understand agreed routes for raising change requests and improvement opportunities. Maintain visibility of improvement themes within allocated programme areas. Collaboration and leadership Build strong working relationships with Programme Managers, tutors, facilitators, IT, data, compliance, and support teams. Present options, risks, and recommendations through the eLearning Manager where appropriate. Act as a trusted problem-solver, balancing participant experience, operational feasibility, and organisational priorities. Line management of a small team of eLearning coordinators. Support the eLearning Manager in embedding consistent operational standards across all programme areas. Additional responsibilities Undertake any other duties reasonably aligned with the scope and level of the role. Support wider e-learning priorities where required. Adapt to changes in systems, processes and programme requirements as the e-learning function develops. Personal Specification The successful candidate will be reliable and hardworking. Be professional with proven administrative, education, training and/ or customer service-related experience. Possess an excellent customer service manner, both written and spoken. Experience of planning and prioritising their own and other staff members time and tasks effectively, making decisions to prioritise and meet the needs of multiple stakeholders. Work well under pressure with the ability to deal with issues as they arise. Be highly IT competent. Be confident working with people at all levels. Able to propose solutions to Management and Senior Leadership and justify those solutions. Be an active problem solver making improvements to systems and outputs for the organisation. Be comfortable working in ambiguous or evolving contexts, using judgement to prioritise effectively. Demonstrate the ability to understand wider organisational priorities and align programme delivery accordingly. Have experience contributing to structured improvement initiatives and supporting the embedding of change. Be confident collaborating with business analysts, project managers, and technical specialists. Show an appetite for improving systems and processes beyond their immediate programme area. Have experience in one or more of the following: using and maintaining an online learning platform, such as Canvas working for an education/training/professional body using a Customer Relationship Management (CRM) system setup and support of online meeting/training sessions What we Offer 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays Health Cash Plan, once you've passed probation, which includes access to a private GP From day 1, free life insurance covering up to x4 your salary We'll both add money into your pension pot after 3 months Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn Learning and development opportunities Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all. Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorships for visa applicants.
21/06/2026
Full time
Overview Full details of the job. Vacancy Name, Vacancy Number VN2796. Location City Bristol. Employment Type Permanent. About us We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do. Our people are at the heart of our business and our passion and commitment to education is what drives us. We have seen incredible growth over the last few years both nationally and internationally. We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives. About the job Main Duties Programme ownership and delivery Act as programme owner for allocated areas of provision, taking responsibility for the effectiveness, consistency, and scalability of e-learning support. Oversee second-line support activity, resolving complex issues and escalating appropriately. Ensure that participant-facing systems (e.g. Canvas, e-portfolios, CRM, diagnostic tools, Bud) accurately reflect enrolments, access rights, and programme requirements. Coordinate the timely and accurate setup of learning environments, materials, and access for participants and facilitators. Provide guidance and direction to Coordinators, supporting task allocation, prioritisation, and quality assurance. Escalate operational risks, capacity concerns, and systemic issues to the eLearning Manager in a timely and structured manner. Own the accuracy, usability and ongoing review of Standard Operating Processes within allocated programme areas. Be accountable for the operational performance and system integrity of allocated programme areas, including delivery readiness, participant access, and data accuracy. Digital learning and learner confidence support Coordinate digital skills support activity for learners within allocated programme areas. Organise eLearning Coordinators to deliver small-group digital skills sessions and occasional one-to-one follow-up. Maintain and update digital skills session plans, guidance materials and supporting resources. Ensure digital skills support is consistent, accessible and aligned with learner needs. Monitor learner feedback, attendance and recurring support themes from digital skills sessions. Identify where digital confidence issues are affecting learner engagement, access or progression. Escalate wider trends, risks or capacity concerns to the eLearning Manager. Occasionally deliver digital skills sessions directly where required. Ensure safeguarding, accessibility and professional boundaries are maintained during learner support activity. Systems, processes, and reporting Design, maintain, and improve processes that underpin e-learning delivery, ensuring they are documented, repeatable, and resilient. Develop a strong understanding of data flows between systems in order to support accurate reporting and operational decision-making. Identify inefficiencies, risks, or inconsistencies in system use and propose practical improvements. Ensure all process improvements align with operational standards and priorities set by the eLearning Manager. Cross-programme improvement and transformation Allocate agreed improvement time in line with priorities set by the eLearning Manager, focused primarily on the programmes owned while contributing to wider organisational benefit. Work collaboratively with other eLearning Team Leaders to identify patterns and shared challenges across programmes. Maintain and contribute to a shared log of improvement opportunities, supporting prioritisation and avoiding duplication. Engage with the Data & Transformation Team to: articulate current-state processes, provide operational insight, validate proposed changes, Coordinate proportionate user testing for changes affecting allocated programme areas. Ensure key user journeys, data checks and operational risks are considered during testing. Delegate routine testing to eLearning Coordinators where appropriate, retaining oversight of risks and outcomes. support the successful embedding of new solutions, in alignment with direction provided by the eLearning Manager. Ensure that improvements are designed with a "build once, benefit all" mindset wherever possible. Operational triage of improvement and transformation requests Act as the first escalation point for improvement ideas, system issues and workflow change requests raised by Coordinators or programme colleagues. Clarify the problem, affected users, current workaround, operational impact and urgency before escalating further. Distinguish between day-to-day support issues, programme-specific process changes and wider transformation opportunities. Escalate significant or cross-programme issues to the eLearning Manager with clear context, risks and recommended next steps. Support colleagues to understand agreed routes for raising change requests and improvement opportunities. Maintain visibility of improvement themes within allocated programme areas. Collaboration and leadership Build strong working relationships with Programme Managers, tutors, facilitators, IT, data, compliance, and support teams. Present options, risks, and recommendations through the eLearning Manager where appropriate. Act as a trusted problem-solver, balancing participant experience, operational feasibility, and organisational priorities. Line management of a small team of eLearning coordinators. Support the eLearning Manager in embedding consistent operational standards across all programme areas. Additional responsibilities Undertake any other duties reasonably aligned with the scope and level of the role. Support wider e-learning priorities where required. Adapt to changes in systems, processes and programme requirements as the e-learning function develops. Personal Specification The successful candidate will be reliable and hardworking. Be professional with proven administrative, education, training and/ or customer service-related experience. Possess an excellent customer service manner, both written and spoken. Experience of planning and prioritising their own and other staff members time and tasks effectively, making decisions to prioritise and meet the needs of multiple stakeholders. Work well under pressure with the ability to deal with issues as they arise. Be highly IT competent. Be confident working with people at all levels. Able to propose solutions to Management and Senior Leadership and justify those solutions. Be an active problem solver making improvements to systems and outputs for the organisation. Be comfortable working in ambiguous or evolving contexts, using judgement to prioritise effectively. Demonstrate the ability to understand wider organisational priorities and align programme delivery accordingly. Have experience contributing to structured improvement initiatives and supporting the embedding of change. Be confident collaborating with business analysts, project managers, and technical specialists. Show an appetite for improving systems and processes beyond their immediate programme area. Have experience in one or more of the following: using and maintaining an online learning platform, such as Canvas working for an education/training/professional body using a Customer Relationship Management (CRM) system setup and support of online meeting/training sessions What we Offer 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays Health Cash Plan, once you've passed probation, which includes access to a private GP From day 1, free life insurance covering up to x4 your salary We'll both add money into your pension pot after 3 months Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn Learning and development opportunities Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all. Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorships for visa applicants.
Luminate Education Group / Business Support
Leeds, Yorkshire
The following content displays a map of the jobs location - Leeds Commencing at £32,870 with progression to £35,912 per annum Working Hours: 37 City/Town: Leeds Closing Date: 30/06/2026 Job Category: Administration Group Member: University Centre Leeds Campus: University Centre Leeds Benefits Annual leave: Curriculum and Management: 44 days plus bank holidays; Curriculum support and business support: 39 days plus bank holidays Pension schemes with generous employer contributions: Teachers' Pension Scheme, Local Government Pension Scheme, People's Pension Scheme CPD opportunities: Annual staff conference plus 2 additional staff development days. Qualifications including PGCE, Apprenticeships, Leadership and Management courses. Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane). Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes. Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles. About the Role University Centre Leeds are looking for a Quality Co-ordinator for their Initial Teacher Education (ITE) department. You will work closely with senior staff and quality teams to ensure effective quality assurance processes are in place, promote best practice, maintain accurate records, and support regulatory compliance. Using performance data, you will identify trends and drive improvement, and you will also undertake trainee lesson visits and review feedback to support consistency and enhance the quality of teaching and learning. What You Will Do Coordinate and support quality assurance activities, including surveys, attendance tracking, lesson observations, work scrutiny, and mentor engagement, ensuring effective monitoring across programmes. Analyse and report on quality data, using tools such as Pro Achieve and Power BI to identify trends, themes, and areas for improvement across departments. Support programme and departmental reviews, working with the Head of Department, Programme Manager, and quality leaders to ensure effective evaluation and continuous improvement. Undertake trainee lesson visits and provide feedback, sharing best practice and supporting the consistency and development of teaching, learning, and assessment. Communicate and promote quality and regulatory standards, supporting compliance, embedding curriculum requirements, and contributing to professional development and improvement initiatives. About You Teaching qualification at Level 5 or above, Level 2 (or higher) in English, Maths and ICT, relevant assessor and IQA qualifications, and up-to-date subject knowledge with recent FE delivery experience. Strong IT skills, including Microsoft Excel, Outlook, and Google Workspace, with experience in using digital tools to support education or business functions. Experience in an HE, FE, or educational environment, with understanding of quality assurance processes and stakeholder engagement. Ability to analyse and interpret data, both quantitative and qualitative, to monitor performance, report findings, and support improvement. Excellent communication and relationship-building skills, able to engage effectively with internal and external stakeholders at all levels. Highly organised and proactive approach, with the ability to manage multiple priorities, coordinate quality activities, maintain confidentiality, and contribute to training and service improvement. About Us At University Centre Leeds, we provide a supportive higher education environment designed to promote and enhance independent learning. We have access to industry standard equipment unique to many of our subject areas. These range from our makeup studios to practical science labs. We are committed to lifelong learning and investing in our staff. You'll have access to a broad variety of training and professional development designed to help you continually develop and grow. Choosing to work for University Centre Leeds means that you will be part of an inclusive and progressive learning environment. We hope that we will be part of the next step in your career and look forward to welcoming you to University Centre Leeds. SAFEGUARDING At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children. EQUALITY, DIVERSITY AND INCLUSION Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group's values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives. RECRUITMENT AGENCIES We do not accept unsolicited CV's and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.
21/06/2026
Full time
The following content displays a map of the jobs location - Leeds Commencing at £32,870 with progression to £35,912 per annum Working Hours: 37 City/Town: Leeds Closing Date: 30/06/2026 Job Category: Administration Group Member: University Centre Leeds Campus: University Centre Leeds Benefits Annual leave: Curriculum and Management: 44 days plus bank holidays; Curriculum support and business support: 39 days plus bank holidays Pension schemes with generous employer contributions: Teachers' Pension Scheme, Local Government Pension Scheme, People's Pension Scheme CPD opportunities: Annual staff conference plus 2 additional staff development days. Qualifications including PGCE, Apprenticeships, Leadership and Management courses. Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane). Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes. Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles. About the Role University Centre Leeds are looking for a Quality Co-ordinator for their Initial Teacher Education (ITE) department. You will work closely with senior staff and quality teams to ensure effective quality assurance processes are in place, promote best practice, maintain accurate records, and support regulatory compliance. Using performance data, you will identify trends and drive improvement, and you will also undertake trainee lesson visits and review feedback to support consistency and enhance the quality of teaching and learning. What You Will Do Coordinate and support quality assurance activities, including surveys, attendance tracking, lesson observations, work scrutiny, and mentor engagement, ensuring effective monitoring across programmes. Analyse and report on quality data, using tools such as Pro Achieve and Power BI to identify trends, themes, and areas for improvement across departments. Support programme and departmental reviews, working with the Head of Department, Programme Manager, and quality leaders to ensure effective evaluation and continuous improvement. Undertake trainee lesson visits and provide feedback, sharing best practice and supporting the consistency and development of teaching, learning, and assessment. Communicate and promote quality and regulatory standards, supporting compliance, embedding curriculum requirements, and contributing to professional development and improvement initiatives. About You Teaching qualification at Level 5 or above, Level 2 (or higher) in English, Maths and ICT, relevant assessor and IQA qualifications, and up-to-date subject knowledge with recent FE delivery experience. Strong IT skills, including Microsoft Excel, Outlook, and Google Workspace, with experience in using digital tools to support education or business functions. Experience in an HE, FE, or educational environment, with understanding of quality assurance processes and stakeholder engagement. Ability to analyse and interpret data, both quantitative and qualitative, to monitor performance, report findings, and support improvement. Excellent communication and relationship-building skills, able to engage effectively with internal and external stakeholders at all levels. Highly organised and proactive approach, with the ability to manage multiple priorities, coordinate quality activities, maintain confidentiality, and contribute to training and service improvement. About Us At University Centre Leeds, we provide a supportive higher education environment designed to promote and enhance independent learning. We have access to industry standard equipment unique to many of our subject areas. These range from our makeup studios to practical science labs. We are committed to lifelong learning and investing in our staff. You'll have access to a broad variety of training and professional development designed to help you continually develop and grow. Choosing to work for University Centre Leeds means that you will be part of an inclusive and progressive learning environment. We hope that we will be part of the next step in your career and look forward to welcoming you to University Centre Leeds. SAFEGUARDING At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children. EQUALITY, DIVERSITY AND INCLUSION Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group's values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives. RECRUITMENT AGENCIES We do not accept unsolicited CV's and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.
Location: Hybrid, Bradford or Peterborough Salary: £30,727 per annum Permanent, 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. Are you someone who sees the story behind every moment? Do you love creating content that connects with people in a genuine, meaningful way? Our client is looking for a Digital Communications Officer who's ready to get out into the community, capture authentic stories, and help take their digital presence to the next level. This is more than a desk-based role - it's about being out and about, meeting customers, sharing their experiences, and bringing their values to life through engaging, creative content. What you'll be doing Managing their day to day social media channels and website Creating fresh, engaging content, from filming in the community to crafting compelling posts and stories Sharing real customer and organisational stories that reflect who they are and what they stand for Developing and delivering innovative social media strategies that grow engagement and reach Keeping their website dynamic, accessible, and informative for customers and stakeholders Taking a project mindset, seeing the bigger picture and following ideas through from concept to delivery Trying new formats, trends, and approaches to keep their content evolving Salary The spot salary for this post is £30,727 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you Proven experience managing organisational social media platforms Experience creating engaging digital content across multiple formats, including video and imagery Ability to create, edit and publish multimedia content using relevant tools and software Experience using Content Management Systems (CMS) to update and maintain website content Strong understanding of website analytics (e.g. Google Analytics) and ability to use data to inform decisions Knowledge of Search Engine Optimisation (SEO) and applying best practice to digital content Excellent copywriting and editing skills, with the ability to tailor tone and messaging for different audiences The successful applicant will be subject to pre employment checks, such as DBS and social media screening, before an offer is confirmed. Interviews We want your candidate experience to reflect who our client is - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 6th or 7th July via Teams. Stage 2: A Place to Show Your Strengths You'll deliver a role related presentation and have a final behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a personality questionnaire in advance. Planned date: 17th July at their Bradford office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future They've got big ambitions and they're looking for people who want to grow with them. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here's what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they'll help you grow and succeed. This is more than a job it's a place where you can make an impact, feel valued, and be rewarded for what you do. We're Committed to Inclusion Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they'll make it happen. Please don't delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Our client does not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to the organisation and to your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list (PSL) and does not accept unsolicited CVs or speculative approaches from agencies for this role. REF-
20/06/2026
Full time
Location: Hybrid, Bradford or Peterborough Salary: £30,727 per annum Permanent, 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. Are you someone who sees the story behind every moment? Do you love creating content that connects with people in a genuine, meaningful way? Our client is looking for a Digital Communications Officer who's ready to get out into the community, capture authentic stories, and help take their digital presence to the next level. This is more than a desk-based role - it's about being out and about, meeting customers, sharing their experiences, and bringing their values to life through engaging, creative content. What you'll be doing Managing their day to day social media channels and website Creating fresh, engaging content, from filming in the community to crafting compelling posts and stories Sharing real customer and organisational stories that reflect who they are and what they stand for Developing and delivering innovative social media strategies that grow engagement and reach Keeping their website dynamic, accessible, and informative for customers and stakeholders Taking a project mindset, seeing the bigger picture and following ideas through from concept to delivery Trying new formats, trends, and approaches to keep their content evolving Salary The spot salary for this post is £30,727 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you Proven experience managing organisational social media platforms Experience creating engaging digital content across multiple formats, including video and imagery Ability to create, edit and publish multimedia content using relevant tools and software Experience using Content Management Systems (CMS) to update and maintain website content Strong understanding of website analytics (e.g. Google Analytics) and ability to use data to inform decisions Knowledge of Search Engine Optimisation (SEO) and applying best practice to digital content Excellent copywriting and editing skills, with the ability to tailor tone and messaging for different audiences The successful applicant will be subject to pre employment checks, such as DBS and social media screening, before an offer is confirmed. Interviews We want your candidate experience to reflect who our client is - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A Teams interview with the hiring manager. You'll learn more about the role and team, and we'll get to know you your experience, goals, and what you bring. Planned date: 6th or 7th July via Teams. Stage 2: A Place to Show Your Strengths You'll deliver a role related presentation and have a final behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a personality questionnaire in advance. Planned date: 17th July at their Bradford office. We aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future They've got big ambitions and they're looking for people who want to grow with them. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here's what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they'll help you grow and succeed. This is more than a job it's a place where you can make an impact, feel valued, and be rewarded for what you do. We're Committed to Inclusion Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they'll make it happen. Please don't delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. Our client does not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to the organisation and to your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list (PSL) and does not accept unsolicited CVs or speculative approaches from agencies for this role. REF-
Relief Security Officer Permanent Location: Edinburgh Hours: Zero Hours - variable shift pattern Pay: £15.50 per hour for 1st hour of a weekend call out pay is £75 per hour and then after that it reverts to £15.50 per hour Join Our Team as a Relief Security Officer! As a Relief Security Officer you will bring excellent customer service, have a super smart personal presentation and entrusted to protect premises ensuring a safe working environment for visitors, staff and contractors. You are required to have a highly visible presence in a fantastic working culture and prevent any illegal or inappropriate activities that might arise. In addition to playing an active role in incident response your goal will be to detect, deter, protect in a professional and confident manner we would love to hear from you! About the Role To carry out a variety of security and facilities tasks as directed by the Security and Facilities Manager and the client's representative on site. Suport the security and facilities operation on site Ensure that your SIA/CCTV Licence is always on display while at work Any additional reasonable duties requested by operational management Carry out security patrols of the external building. Access of Guests and record their details Control front of house meeting Rooms, arranging for cleaning and maintenance Car park management Benefits Annual leave entitlement of 5.8 weeks Lifestyle Benefits - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses. Health and Wellbeing - Life assurance scheme, access to mental health support specialists Access to an Online GP for you and your dependents. Financial support Discounts on hundreds of retail sites Progression opportunities - many of our team go on to senior and site management roles A welcoming, respectful team culture Uniform and full induction provided Cycle to work scheme What we are looking for Excellent customer engagement skills with excellent verbal and written To be thorough and to quickly pick up the task in hand Excellent IT Skills, including use of Microsoft packages Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability Able to deal calmly and confidently with all demands from the public. Experience in a similar role SIA licence Interested? Apply now and secure your future with us! Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace. Internal Applicants At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge
18/06/2026
Full time
Relief Security Officer Permanent Location: Edinburgh Hours: Zero Hours - variable shift pattern Pay: £15.50 per hour for 1st hour of a weekend call out pay is £75 per hour and then after that it reverts to £15.50 per hour Join Our Team as a Relief Security Officer! As a Relief Security Officer you will bring excellent customer service, have a super smart personal presentation and entrusted to protect premises ensuring a safe working environment for visitors, staff and contractors. You are required to have a highly visible presence in a fantastic working culture and prevent any illegal or inappropriate activities that might arise. In addition to playing an active role in incident response your goal will be to detect, deter, protect in a professional and confident manner we would love to hear from you! About the Role To carry out a variety of security and facilities tasks as directed by the Security and Facilities Manager and the client's representative on site. Suport the security and facilities operation on site Ensure that your SIA/CCTV Licence is always on display while at work Any additional reasonable duties requested by operational management Carry out security patrols of the external building. Access of Guests and record their details Control front of house meeting Rooms, arranging for cleaning and maintenance Car park management Benefits Annual leave entitlement of 5.8 weeks Lifestyle Benefits - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme. Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses. Health and Wellbeing - Life assurance scheme, access to mental health support specialists Access to an Online GP for you and your dependents. Financial support Discounts on hundreds of retail sites Progression opportunities - many of our team go on to senior and site management roles A welcoming, respectful team culture Uniform and full induction provided Cycle to work scheme What we are looking for Excellent customer engagement skills with excellent verbal and written To be thorough and to quickly pick up the task in hand Excellent IT Skills, including use of Microsoft packages Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability Able to deal calmly and confidently with all demands from the public. Experience in a similar role SIA licence Interested? Apply now and secure your future with us! Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace. Internal Applicants At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge
ECRM Manager - Huws Gray (Pampisford/Hybrid) Join a team driving customer engagement and digital growth across our business. Be Part of Something Bigger at Huws Gray. Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We're the Huws Gray Group- home to a family of trusted brands including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving and creating - we couldn't do it without our people and that's where you come in! We're looking for a commercially minded ECRM Manager to shape and grow our customer engagement strategy across digital channels. This role plays a key part in driving customer loyalty, repeat purchases and long-term value across a broad audience - from trade professionals and contractors to DIY customers. Combining data, creativity and technology, you'll lead the delivery and continuous optimisation of targeted, insight-driven campaigns and lifecycle journeys that create measurable commercial impact. This is a hands on role with strong strategic influence, offering the opportunity to help define how we connect with, engage and grow our customer base. What You'll Be Doing Lifecycle & Strategy: Deliver the eCRM strategy across the full customer lifecycle, driving segmentation, personalisation, and optimisation of customer journeys Campaigns: Plan and execute multichannel campaigns aligned to commercial goals, managing the campaign calendar and key stakeholder inputs Automation & Personalisation: Build and optimise automated journeys, using data and behavioural insights to enhance relevance and experience Data & Performance: Analyse performance, identify growth opportunities, and turn insights into actionable improvements Testing & Optimisation: Lead testing programmes and embed a continuous test-and-learn approach Platform Ownership: Manage the eCRM platform, ensuring data accuracy, compliance, and seamless integrations Collaboration: Partner across teams to deliver consistent, customer focused experiences and manage external partners where needed We're happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we'll always listen with an open mind-and there's no judgment in asking. What You'll Bring We're looking for someone with experience in CRM, lifecycle marketing or digital customer engagement - ideally within retail, trade, or B2B environments - who has a proven track record of delivering measurable commercial results through eCRM activity. A strong understanding of segmentation, automation and lifecycle marketing is essential, along with hands on experience using CRM or marketing automation platforms such as Bloomreach, Salesforce or Braze. An analytical mindset and the ability to turn data into clear, actionable insights are key, as are strong communication and stakeholder management skills. Experience in retail, ecommerce, or trade sectors is advantageous, and while knowledge of the building materials industry is a bonus, it's not essential. What's In It For You You'll be part of a supportive team that values collaboration, clear communication and the drive to get things done. Every day is different - and your work will have a real impact on how smoothly our branches and sites operate. We believe great work should be recognised and rewarded. Here's what you can expect: 23 days' holiday, plus bank holidays (31 days per year) Company bonus scheme, based on performance Contributory pensionand life assurance Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas Colleague discount across our group brands Attraction and travel discounts Training and development programmes to support your growth We offer on the job training and opportunities to work towards recognised qualifications, including apprenticeships. At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We're proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you're based in one of our branches, on the road or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.
18/06/2026
Full time
ECRM Manager - Huws Gray (Pampisford/Hybrid) Join a team driving customer engagement and digital growth across our business. Be Part of Something Bigger at Huws Gray. Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We're the Huws Gray Group- home to a family of trusted brands including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving and creating - we couldn't do it without our people and that's where you come in! We're looking for a commercially minded ECRM Manager to shape and grow our customer engagement strategy across digital channels. This role plays a key part in driving customer loyalty, repeat purchases and long-term value across a broad audience - from trade professionals and contractors to DIY customers. Combining data, creativity and technology, you'll lead the delivery and continuous optimisation of targeted, insight-driven campaigns and lifecycle journeys that create measurable commercial impact. This is a hands on role with strong strategic influence, offering the opportunity to help define how we connect with, engage and grow our customer base. What You'll Be Doing Lifecycle & Strategy: Deliver the eCRM strategy across the full customer lifecycle, driving segmentation, personalisation, and optimisation of customer journeys Campaigns: Plan and execute multichannel campaigns aligned to commercial goals, managing the campaign calendar and key stakeholder inputs Automation & Personalisation: Build and optimise automated journeys, using data and behavioural insights to enhance relevance and experience Data & Performance: Analyse performance, identify growth opportunities, and turn insights into actionable improvements Testing & Optimisation: Lead testing programmes and embed a continuous test-and-learn approach Platform Ownership: Manage the eCRM platform, ensuring data accuracy, compliance, and seamless integrations Collaboration: Partner across teams to deliver consistent, customer focused experiences and manage external partners where needed We're happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we'll always listen with an open mind-and there's no judgment in asking. What You'll Bring We're looking for someone with experience in CRM, lifecycle marketing or digital customer engagement - ideally within retail, trade, or B2B environments - who has a proven track record of delivering measurable commercial results through eCRM activity. A strong understanding of segmentation, automation and lifecycle marketing is essential, along with hands on experience using CRM or marketing automation platforms such as Bloomreach, Salesforce or Braze. An analytical mindset and the ability to turn data into clear, actionable insights are key, as are strong communication and stakeholder management skills. Experience in retail, ecommerce, or trade sectors is advantageous, and while knowledge of the building materials industry is a bonus, it's not essential. What's In It For You You'll be part of a supportive team that values collaboration, clear communication and the drive to get things done. Every day is different - and your work will have a real impact on how smoothly our branches and sites operate. We believe great work should be recognised and rewarded. Here's what you can expect: 23 days' holiday, plus bank holidays (31 days per year) Company bonus scheme, based on performance Contributory pensionand life assurance Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas Colleague discount across our group brands Attraction and travel discounts Training and development programmes to support your growth We offer on the job training and opportunities to work towards recognised qualifications, including apprenticeships. At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We're proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you're based in one of our branches, on the road or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.
Senior Customer Development ManagerApplylocations: UK , Lincoln: UK - Chester - Dodleston Housetime type: Full timeposted on: Posted Todayjob requisition id: JR102294 Leader of Lettings Region: Lincoln/Chester On-target earnings: £65,000 "Customers are at the heart of everything we do." If that sounds like you, keep reading.HomeLet and Let Alliance (part of PIB Group) are looking for a driven Leader of Lettings to grow our footprint with letting agents in your region. You'll join a fun, innovative and hardworking team of industry experts who deliver outstanding, consultative service. The role You'll be the face of our brands in your region, responsible for: Driving growth across our full letting's product range, hitting - and beating - regional sales targets ️Building and owning a high-quality pipeline of letting agents, with every opportunity clearly identified Winning and onboarding new agents , working closely with our new agent team Maximising value from every relationship by embedding our "Fit for the future" proposition Delivering a robust contact strategy so agents feel valued, supported and "loved" by HomeLet and Let Alliance Running impactful sales meetings and training , confidently presenting our portfolio Using data and insight to report on pipeline, performance and opportunities - and acting on it Owning issues and complaints , seeing them through to resolution and driving service improvement Representing us at industry events and staying close to lettings market trends and competitors Staying fully compliant with FCA and internal requirements What can we offer - 26 days annual leave + bank holidays with the option to buy up to 5 additional days - Pension scheme Death in service- 4x annual salary Retail discounts - Learning and development opportunities and apprenticeships - Enhanced maternity & paternity packages Counselling support Health cash plan Employee benefits and welfare package to support with financial management, health screening, menopause support, stopping smoking - Free onsite parking What you'll bring Proven B2B field sales or account management experience (lettings, property or financial services ideal) A strong record of building pipelines and converting them into profitable, long-term relationships Confident presenter and trainer with influence at branch and senior level Commercial, data-savvy and disciplined in reporting and CRM (Salesforce experience a plus) Genuine passion for customer service and creating a memorable "personal touch" Self-motivated, target-driven and comfortable travelling as requiredJoin a market-leading business where your results are visible, your ideas matter and your earnings can reach £65,000 OTE . Ready to lead lettings growth in your region? Apply now.
18/06/2026
Full time
Senior Customer Development ManagerApplylocations: UK , Lincoln: UK - Chester - Dodleston Housetime type: Full timeposted on: Posted Todayjob requisition id: JR102294 Leader of Lettings Region: Lincoln/Chester On-target earnings: £65,000 "Customers are at the heart of everything we do." If that sounds like you, keep reading.HomeLet and Let Alliance (part of PIB Group) are looking for a driven Leader of Lettings to grow our footprint with letting agents in your region. You'll join a fun, innovative and hardworking team of industry experts who deliver outstanding, consultative service. The role You'll be the face of our brands in your region, responsible for: Driving growth across our full letting's product range, hitting - and beating - regional sales targets ️Building and owning a high-quality pipeline of letting agents, with every opportunity clearly identified Winning and onboarding new agents , working closely with our new agent team Maximising value from every relationship by embedding our "Fit for the future" proposition Delivering a robust contact strategy so agents feel valued, supported and "loved" by HomeLet and Let Alliance Running impactful sales meetings and training , confidently presenting our portfolio Using data and insight to report on pipeline, performance and opportunities - and acting on it Owning issues and complaints , seeing them through to resolution and driving service improvement Representing us at industry events and staying close to lettings market trends and competitors Staying fully compliant with FCA and internal requirements What can we offer - 26 days annual leave + bank holidays with the option to buy up to 5 additional days - Pension scheme Death in service- 4x annual salary Retail discounts - Learning and development opportunities and apprenticeships - Enhanced maternity & paternity packages Counselling support Health cash plan Employee benefits and welfare package to support with financial management, health screening, menopause support, stopping smoking - Free onsite parking What you'll bring Proven B2B field sales or account management experience (lettings, property or financial services ideal) A strong record of building pipelines and converting them into profitable, long-term relationships Confident presenter and trainer with influence at branch and senior level Commercial, data-savvy and disciplined in reporting and CRM (Salesforce experience a plus) Genuine passion for customer service and creating a memorable "personal touch" Self-motivated, target-driven and comfortable travelling as requiredJoin a market-leading business where your results are visible, your ideas matter and your earnings can reach £65,000 OTE . Ready to lead lettings growth in your region? Apply now.
Senior Customer Development ManagerApplylocations: UK , Lincoln: UK - Chester - Dodleston Housetime type: Full timeposted on: Posted Todayjob requisition id: JR102294 Leader of Lettings Region: Lincoln/Chester On-target earnings: £65,000 "Customers are at the heart of everything we do." If that sounds like you, keep reading.HomeLet and Let Alliance (part of PIB Group) are looking for a driven Leader of Lettings to grow our footprint with letting agents in your region. You'll join a fun, innovative and hardworking team of industry experts who deliver outstanding, consultative service. The role You'll be the face of our brands in your region, responsible for: Driving growth across our full letting's product range, hitting - and beating - regional sales targets ️Building and owning a high-quality pipeline of letting agents, with every opportunity clearly identified Winning and onboarding new agents , working closely with our new agent team Maximising value from every relationship by embedding our "Fit for the future" proposition Delivering a robust contact strategy so agents feel valued, supported and "loved" by HomeLet and Let Alliance Running impactful sales meetings and training , confidently presenting our portfolio Using data and insight to report on pipeline, performance and opportunities - and acting on it Owning issues and complaints , seeing them through to resolution and driving service improvement Representing us at industry events and staying close to lettings market trends and competitors Staying fully compliant with FCA and internal requirements What can we offer - 26 days annual leave + bank holidays with the option to buy up to 5 additional days - Pension scheme Death in service- 4x annual salary Retail discounts - Learning and development opportunities and apprenticeships - Enhanced maternity & paternity packages Counselling support Health cash plan Employee benefits and welfare package to support with financial management, health screening, menopause support, stopping smoking - Free onsite parking What you'll bring Proven B2B field sales or account management experience (lettings, property or financial services ideal) A strong record of building pipelines and converting them into profitable, long-term relationships Confident presenter and trainer with influence at branch and senior level Commercial, data-savvy and disciplined in reporting and CRM (Salesforce experience a plus) Genuine passion for customer service and creating a memorable "personal touch" Self-motivated, target-driven and comfortable travelling as requiredJoin a market-leading business where your results are visible, your ideas matter and your earnings can reach £65,000 OTE . Ready to lead lettings growth in your region? Apply now.
18/06/2026
Full time
Senior Customer Development ManagerApplylocations: UK , Lincoln: UK - Chester - Dodleston Housetime type: Full timeposted on: Posted Todayjob requisition id: JR102294 Leader of Lettings Region: Lincoln/Chester On-target earnings: £65,000 "Customers are at the heart of everything we do." If that sounds like you, keep reading.HomeLet and Let Alliance (part of PIB Group) are looking for a driven Leader of Lettings to grow our footprint with letting agents in your region. You'll join a fun, innovative and hardworking team of industry experts who deliver outstanding, consultative service. The role You'll be the face of our brands in your region, responsible for: Driving growth across our full letting's product range, hitting - and beating - regional sales targets ️Building and owning a high-quality pipeline of letting agents, with every opportunity clearly identified Winning and onboarding new agents , working closely with our new agent team Maximising value from every relationship by embedding our "Fit for the future" proposition Delivering a robust contact strategy so agents feel valued, supported and "loved" by HomeLet and Let Alliance Running impactful sales meetings and training , confidently presenting our portfolio Using data and insight to report on pipeline, performance and opportunities - and acting on it Owning issues and complaints , seeing them through to resolution and driving service improvement Representing us at industry events and staying close to lettings market trends and competitors Staying fully compliant with FCA and internal requirements What can we offer - 26 days annual leave + bank holidays with the option to buy up to 5 additional days - Pension scheme Death in service- 4x annual salary Retail discounts - Learning and development opportunities and apprenticeships - Enhanced maternity & paternity packages Counselling support Health cash plan Employee benefits and welfare package to support with financial management, health screening, menopause support, stopping smoking - Free onsite parking What you'll bring Proven B2B field sales or account management experience (lettings, property or financial services ideal) A strong record of building pipelines and converting them into profitable, long-term relationships Confident presenter and trainer with influence at branch and senior level Commercial, data-savvy and disciplined in reporting and CRM (Salesforce experience a plus) Genuine passion for customer service and creating a memorable "personal touch" Self-motivated, target-driven and comfortable travelling as requiredJoin a market-leading business where your results are visible, your ideas matter and your earnings can reach £65,000 OTE . Ready to lead lettings growth in your region? Apply now.
The role As Leader of Lettings Region: Lincoln/Chester you will be the face of our brands in your region and responsible for the following: Driving growth across our full letting's product range, hitting - and beating - regional sales targets Building and owning a high-quality pipeline of letting agents, with every opportunity clearly identified Winning and onboarding new agents, working closely with our new agent team Maximising value from every relationship by embedding our "Fit for the future" proposition Delivering a robust contact strategy so agents feel valued, supported and 'loved' by HomeLet and Let Alliance Running impactful sales meetings and training, confidently presenting our portfolio Using data and insight to report on pipeline, performance and opportunities - and acting on it Owning issues and complaints, seeing them through to resolution and driving service improvement Representing us at industry events and staying close to lettings market trends and competitors Staying fully compliant with FCA and internal requirements What we'll offer 26 days annual leave + bank holidays with the option to buy up to 5 additional days Pension scheme Death in service - 4x annual salary Retail discounts Learning and development opportunities and apprenticeships Enhanced maternity & paternity packages Counselling support Health cash plan Employee benefits and welfare package to support financial management, health screening, menopause support, stopping smoking Free onsite parking What you'll bring Proven B2B field sales or account management experience (lettings, property or financial services ideal) A strong record of building pipelines and converting them into profitable, long-term relationships Confident presenter and trainer with influence at branch and senior level Commercial, data-savvy and disciplined in reporting and CRM (Salesforce experience a plus) Genuine passion for customer service and creating a memorable 'personal touch' Self motivated, target-driven and comfortable travelling as required Join a market leading business where your results are visible, your ideas matter and your earnings can reach £65,000 OTE. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
18/06/2026
Full time
The role As Leader of Lettings Region: Lincoln/Chester you will be the face of our brands in your region and responsible for the following: Driving growth across our full letting's product range, hitting - and beating - regional sales targets Building and owning a high-quality pipeline of letting agents, with every opportunity clearly identified Winning and onboarding new agents, working closely with our new agent team Maximising value from every relationship by embedding our "Fit for the future" proposition Delivering a robust contact strategy so agents feel valued, supported and 'loved' by HomeLet and Let Alliance Running impactful sales meetings and training, confidently presenting our portfolio Using data and insight to report on pipeline, performance and opportunities - and acting on it Owning issues and complaints, seeing them through to resolution and driving service improvement Representing us at industry events and staying close to lettings market trends and competitors Staying fully compliant with FCA and internal requirements What we'll offer 26 days annual leave + bank holidays with the option to buy up to 5 additional days Pension scheme Death in service - 4x annual salary Retail discounts Learning and development opportunities and apprenticeships Enhanced maternity & paternity packages Counselling support Health cash plan Employee benefits and welfare package to support financial management, health screening, menopause support, stopping smoking Free onsite parking What you'll bring Proven B2B field sales or account management experience (lettings, property or financial services ideal) A strong record of building pipelines and converting them into profitable, long-term relationships Confident presenter and trainer with influence at branch and senior level Commercial, data-savvy and disciplined in reporting and CRM (Salesforce experience a plus) Genuine passion for customer service and creating a memorable 'personal touch' Self motivated, target-driven and comfortable travelling as required Join a market leading business where your results are visible, your ideas matter and your earnings can reach £65,000 OTE. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
18/06/2026
Full time
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
18/06/2026
Full time
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
18/06/2026
Full time
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Ref 85897 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location Old Bristol Road, Nailsworth, Stroud, Gloucestershire, GL6 0LA Salary £26,538 per annum Closing date 09/07/2026 Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential. About the role As an IT Technical Services Apprentice you will receive on the job training and support whilst providing first line support for the information technology systems / hardware. You will be required to assist the Technical Services Manager with routine tasks such as setting up phones and laptops and managing support tickets for various issues. Responsibilities Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities Assist new staff with IT onboarding, including account setup, device allocation, email configuration, and access to required systems, with the ability to handle repetitive, process-driven tasks accurately and consistently. Prepare, configure, and deploy mobile phones, laptops, and tablets for new starters following standard Trust procedures, maintaining strong attention to detail when performing routine setup tasks. Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e-mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed Awareness or knowledge of Windows system administration, local area networks (wired and wireless) and wide area networks, and administration of such systems Use of audio-visual equipment and its maintenance Awareness or experience using Active directory and Group Policy and supporting local area networks and wide area network administration Good knowledge of Windows 10/11 and Microsoft Office, including, Word, Excel, Powerpoint and Outlook Good organisational skills Confident and enthusiastic user of ICT Good interpersonal skills and the ability to foster and maintain collaborative working relationships and sharing of good practice Ability to demonstrate high levels of discretion and confidentiality Enthusiastic, energetic, well organised, good communicator Ability to create simple user guides to support training and user adoption of technology Ability to manage IP telephony systems, including extension and direct dial management Knowledge of, or willingness to learn about various technologies and their use within Ruskin Mill Trust Driving licence and own vehicle - due to location Entry requirements 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours 40 hours per week. Working at Ruskin Mill Trust is incredibly rewarding; we offer competitive salaries and holiday allowances, an auto-enrolment pension scheme with a salary sacrifice option, a health cash plan and employee assistance programme via Medicash. In addition, staff receive valuable training opportunities including an in-depth interactive induction to enable our new team members to experience our Practical Skills Therapeutic Education (PSTE) curriculum and opportunities for further training and academic research including our own MSc in Practical Skills Therapeutic Education. As well as: 33 days holiday including bank holidays £300 Refer a Friend scheme Health cash plan (Level 1 - fully funded) Cycle to Work scheme Free comprehensive employee assistance programme Participation in whole school/site festivals and celebrations Relaxed dress code Extensive opportunities for training including funded qualifications Internal and external staff development opportunities Working for a visionary organisation 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
17/06/2026
Full time
Ref 85897 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location Old Bristol Road, Nailsworth, Stroud, Gloucestershire, GL6 0LA Salary £26,538 per annum Closing date 09/07/2026 Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential. About the role As an IT Technical Services Apprentice you will receive on the job training and support whilst providing first line support for the information technology systems / hardware. You will be required to assist the Technical Services Manager with routine tasks such as setting up phones and laptops and managing support tickets for various issues. Responsibilities Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities Assist new staff with IT onboarding, including account setup, device allocation, email configuration, and access to required systems, with the ability to handle repetitive, process-driven tasks accurately and consistently. Prepare, configure, and deploy mobile phones, laptops, and tablets for new starters following standard Trust procedures, maintaining strong attention to detail when performing routine setup tasks. Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e-mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed Awareness or knowledge of Windows system administration, local area networks (wired and wireless) and wide area networks, and administration of such systems Use of audio-visual equipment and its maintenance Awareness or experience using Active directory and Group Policy and supporting local area networks and wide area network administration Good knowledge of Windows 10/11 and Microsoft Office, including, Word, Excel, Powerpoint and Outlook Good organisational skills Confident and enthusiastic user of ICT Good interpersonal skills and the ability to foster and maintain collaborative working relationships and sharing of good practice Ability to demonstrate high levels of discretion and confidentiality Enthusiastic, energetic, well organised, good communicator Ability to create simple user guides to support training and user adoption of technology Ability to manage IP telephony systems, including extension and direct dial management Knowledge of, or willingness to learn about various technologies and their use within Ruskin Mill Trust Driving licence and own vehicle - due to location Entry requirements 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours 40 hours per week. Working at Ruskin Mill Trust is incredibly rewarding; we offer competitive salaries and holiday allowances, an auto-enrolment pension scheme with a salary sacrifice option, a health cash plan and employee assistance programme via Medicash. In addition, staff receive valuable training opportunities including an in-depth interactive induction to enable our new team members to experience our Practical Skills Therapeutic Education (PSTE) curriculum and opportunities for further training and academic research including our own MSc in Practical Skills Therapeutic Education. As well as: 33 days holiday including bank holidays £300 Refer a Friend scheme Health cash plan (Level 1 - fully funded) Cycle to Work scheme Free comprehensive employee assistance programme Participation in whole school/site festivals and celebrations Relaxed dress code Extensive opportunities for training including funded qualifications Internal and external staff development opportunities Working for a visionary organisation 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Ref 85853 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location St. Johns Yard, Main Road, Fyfield, Abingdon, OX13 5LN Salary £15,600 per annum. Closing date 12/06/2026 Since 1993, Aegis have been providing IT services nationwide. From IP telephony, cloud services, infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible. They take on numerous apprentices a year in which they progress internally and become highly successful. About the role: Our client are now looking for an eager candidate to join them as an apprentice. The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. As they gain exposure to many areas of tech, they have the ability to choose a career path depending on what they enjoy the most. Responsibilities: Providing IT support and assisting with installations for new and existing client bases Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support Undertaking internal company procedures e.g. daily backup checks, quarterly maintenance tasks etc Working in conjunction with the IT Manager and the support team Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT apprentices. Being prepared to provide the highest level of customer service to our customers Ability to recognise and respond to urgent customer requests Strong attention to detail and the ability to follow instructions Working well alone as well as in a team Never being afraid to ask for help Personable with a willingness to learn and a can-do attitude is essential Professional approach / having a flexible approach to work (be able to undertake other duties) Being able to drive is preferred but not essential as long as you are within an hour commute Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm. Salary increase upon completion of every module Automatic enrolment into the company's Group Life Policy After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the company's profit share 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
16/06/2026
Full time
Ref 85853 Programme England DXD IT Azure Cloud Support Specialist Level 3 Area of interest IT Working location St. Johns Yard, Main Road, Fyfield, Abingdon, OX13 5LN Salary £15,600 per annum. Closing date 12/06/2026 Since 1993, Aegis have been providing IT services nationwide. From IP telephony, cloud services, infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible. They take on numerous apprentices a year in which they progress internally and become highly successful. About the role: Our client are now looking for an eager candidate to join them as an apprentice. The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor. As they gain exposure to many areas of tech, they have the ability to choose a career path depending on what they enjoy the most. Responsibilities: Providing IT support and assisting with installations for new and existing client bases Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support Undertaking internal company procedures e.g. daily backup checks, quarterly maintenance tasks etc Working in conjunction with the IT Manager and the support team Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT apprentices. Being prepared to provide the highest level of customer service to our customers Ability to recognise and respond to urgent customer requests Strong attention to detail and the ability to follow instructions Working well alone as well as in a team Never being afraid to ask for help Personable with a willingness to learn and a can-do attitude is essential Professional approach / having a flexible approach to work (be able to undertake other duties) Being able to drive is preferred but not essential as long as you are within an hour commute Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm. Salary increase upon completion of every module Automatic enrolment into the company's Group Life Policy After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the company's profit share 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
