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Select how often (in days) to receive an alert: Location: London based, travel to cover network Advertised Salary: £39,687 - 44,358 Job Function: Information Technology Working Hours: 37 Location Type: Hybrid Contract Type: Permanent Posting End Date: 06/08/2026 Job Purpose We are hiring for a IT Field Technical Analyst based in London to provide frontline technical support across the network. Working within IT Service Operations, you'll be the trusted local IT expert, supporting colleagues across the business and ensuring they have the tools, technology and support needed to work effectively. This is a varied, hands-on role where you'll provide 1st, 2nd and 3rd line support, manage local IT infrastructure and act as a key point of contact for technical issues across your network. From supporting end users and troubleshooting hardware to maintaining local technology assets and driving service improvements, you'll make a direct impact on our operational performance. Working closely with operational teams, suppliers and wider IT functions, you'll help ensure technology services remain reliable, secure and fit for purpose across Cadent's estate. Key Responsibilities Frontline IT Impact - Provide direct technical support to colleagues across operational sites, helping resolve issues quickly and effectively. Technology Variety - Work across desktop services, networking, applications, telephony, mobiledevicesand audio-visual technologies. Ownership & Problem Solving - Take ownership of incidents from identification through to resolution, delivering excellent customer service throughout. Regional Visibility - Build strong relationships with users at all levels, from operational colleagues through to senior leadership. Continuous Improvement - Identify opportunities to increase first-time fixes and improve the effectiveness of IT support services. Mobile & Flexible Working - Support multiple operational sites across your network, providing hands-onassistancewhere it matters most. Skills and Experience Technical Support Experience: Experience in a 2nd or 3rd line support role within a medium to large organisation Strong troubleshooting and technical support capability across multiple technologies Microsoft technologies and Active Directory Desktop,laptopand mobile device support Telephony and networking technologies SAP and Microsoft 365 environments Infrastructure & Hardware Skills: Hardware support including printers, laptops, desktop devices, mobile technology and audio-visual equipment Experience with network fault diagnosis and communications room audits Knowledge of Cisco and Avaya telephony environments desirable Excellent stakeholder management skills Ability to communicate effectively with colleagues at all levels Proven commitment to delivering high-quality customer service Qualifications & Requirements: ITIL Foundation certification or equivalent experience Microsoft or CompTIA certifications desirable Full UK Driving Licence Ability to travel regularly across operational sites within your assigned network Ready to make a difference? At Cadent, we're thrilled to be part of the future of UK energy! We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We're making a difference through innovation and new ways of working. Together, we're shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do. What's In It for You Annual bonus Company car Pension Scheme double matched up to a total of 18% of salary 25 days holiday, plus statutory days, and an option to buy more An extra day off each year to celebrate life's special moments Career development with funded learning options Flexible working and strong ED&I commitments Generous family policies and flexible benefits Retail discounts, gym access, and more We support a healthy work-life balance and are open to flexible working options. Diversity and Inclusion Don't meet every requirement? No problem! We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can't wait to welcome you! What's next? Be part of something big. Help shape the future of gas for generations to come. All calls are recorded and may be monitored. Please only call the national gas emergency number if you have a gas emergency: if you smell gas or you suspect you have a carbon monoxide issue. Please see this advice if your gas boiler is not working or if you are having any issues with any other appliances.

Support the Technology Behind Millions of Pet Care Deliveries! At Pets at Home, technology plays a vital role in keeping our operations running smoothly and ensuring pets and pet parents receive the products they need, when they need them. We're looking for a Software Support Specialist (WMS) to become a key part of our team, supporting the Warehouse Management System that powers our distribution network. About the Role In this hands-on role, you'll provide 2nd/3rd line support for our WMS platform, helping to resolve incidents, deliver system improvements, support change activity and work closely with operational teams to keep our fulfilment centre running efficiently. The role is based at our Fulfilment Centre in Stafford. Most of your working week will be on-site with some occasional travel required to our Support Office in Handforth (Cheshire) and other locations. Key responsibilities will include; Providing technical and functional support for WMS incidents, service requests and operational queries Investigating issues, performing root cause analysis and driving resolutions with internal teams and third-party partners Supporting system changes, upgrades, testing and maintenance activities Working directly with operational stakeholders to gather requirements and improve system performance Monitoring WMS and interface performance, identifying opportunities for optimisation and automation Supporting IT audit, risk and compliance activities, ensuring documentation and evidence are maintained to a high standard Building strong relationships across Operations, IT and external suppliers to deliver excellent service About you We're looking for someone with experience in application support, systems administration or warehouse systems support, who enjoys solving problems and working collaboratively with stakeholders. You'll bring: Experience supporting incidents, problems and change requests within an IT environment Strong troubleshooting and analytical skills Excellent communication skills and the ability to translate business requirements into practical solutions Experience maintaining support documentation, knowledge articles and change records An organised, detail-focused approach with the ability to manage multiple priorities An understanding of IT controls, audit requirements or compliance processes Given the requirement to travel on occasion, holding a valid UK driving license is preferrable Experience of Warehouse Management Systems, distribution centre operations or supply chain technology would be highly advantageous! Why Pets at Home? You'll join a business that's investing heavily in technology, innovation and automation, working in a role where your expertise will have a direct impact on the performance of one of the UK's leading pet care retailers. Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

As our Data Product Owner and Delivery Lead, you'll be an integral part of our Analytics Projects Team within Claims. You'll be responsible for delivering high-quality data products and services that support various aspects of our insurance business focused around our initiatives within Claims and our three year plans. You'll collaborate closely with cross-functional teams, including data engineers, analysts, commercial and operational teams, data scientists and various stakeholders to define, prioritise and lead the development of data solutions that enable data driven decision making and business growth. Job details -you'llneed to have demonstrable experiencein: Leading and managing data products, including data pipelines, data warehouses and analytics tools, throughout their lifecycle - from ideation to delivery, and owning end-to-end delivery planning for data products including scope, milestones, dependences, risks and issue management Collaborating with business stakeholders to gather and understand data requirements, ensuring alignment with business objectives - working with team members and coordinating across business and technical teams to balance demand, capacity and delivery commitments and defining and communicating the product vision Defining acceptance criteria for user stories and performing regular testing to ensure data product quality and reliability meet the defined criteria Providing clear delivery reporting to stakeholders, including progress, risks, decisions and escalations where required and acting as a bridge between technical and non-technical stakeholders, ensuring clear and effective communication of project progress Maintaining and prioritising the product backlog, ensuring that user stories and tasks are well defined, estimated and ready for development Proactively identifying opportunities for process improvements and drive initiatives to enhance data product development and delivery Essential skills/experience: Experience as a Product Owner or Delivery Lead in an a data-focused environment - insurance experience (or other regulated environment) would be beneficial Strong understanding of data engineering, data warehousing and analytics concepts Experience in risk and dependency management alongside stakeholder reporting - able to translate business requirements into technical solutions with the ability to discuss this at both a technical and non-technical level Familiarity with Agile/Scrum methodologies, SQL and Power BI The interview process Recruiter intro/screening call 1ststage interview with hiring leader 2ndinterview with hiringleadersleader As a Disability Confident employer,we'recommitted to ensuring our recruitment processes are fully inclusive - what this means to you is ifyou'reapplying for a job with us,you'llhave fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).Formore information on the DCS, please visit our inclusive business page on ourcareerswebsite

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist. How will you make an impact? Software Development: Design and develop scalable, high-quality web applications Contribute to both front-end and back-end development Write clean, maintainable, and well-structured code following best practices Test Automation (Playwright Focus): Design, implement, and maintain end-to-end tests using Playwright Work alongside feature development to ensure testability is built in from the start Increase and maintain meaningful code coverage across applications Identify areas of risk and improve test reliability and coverage gaps Code Quality & Best Practice: Promote and apply TDD and automated testing principles Ensure code is reliable, testable, and aligned with SOLID principles Support improvements to testing frameworks, standards, and processes Team Collaboration & Knowledge Sharing: Work closely with engineers, designers, and stakeholders to deliver features Support and upskill the team in Playwright and automated testing techniques Share best practices through pairing, reviews, and informal sessions Contribute to building a quality-first engineering culture CI/CD & Tooling: Integrate automated tests into CI/CD pipelines Help improve test execution, reporting, and feedback loops Use tools such as Git and Azure DevOps (or similar) to manage delivery How will you experience success with us Strong experience with Playwright for end-to-end testing Proven track record of improving test coverage and evolving automation frameworks Solid software development background with: JavaScript / TypeScript Angular (or similar front-end frameworks) REST APIs C#, MVC, Python SQL / T-SQL Experience with unit testing, integration testing, and Test-Driven Development (TDD) Strong understanding of test architecture and maintainable test design Experience integrating automated tests into CI/CD pipelines Experience with code versioning tools such as Git and Azure DevOps (or similar) Knowledge of SOLID principles and common design patterns Familiarity with cloud platforms such as AWS, including messaging and deployment concepts Knowledge of Infrastructure as Code (IaC) tools such as AWS CDK, CloudFormation, or Terraform Awareness of security and data protection best practices How do we keep you smiling We are a great team at HQ, you will work alongside some of the most passionate people about Watches and technology We have a generous benefits scheme, including discounts and healthcare packages The chance to join aboard a business that is taking strides to introduce our product globally Sociable, friendly team! Your journey with us Our aim is to provide you a transparent interview process from the moment you apply for the role. It's important for us that you get to know us to ensure the role aligns to your future career objectives. We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder's exciting trajectory. Interview Process 1st Stage: A 'Let's Chat' conversation Initially, when your application is selected, you will receive an introduction call to explain the main points in terms of this position, and to have a chance to showcase your motivation. 2nd Stage: Interview with our Software Development Team Lead and QA Team Lead Final Stage: Meet with Software Development Manager and HR Business Partner Why work for Watchfinder? Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company. If personal growth and development is high on your priority list, then Watchfinder is the place for you. We've had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

Fora is seeking an Infrastructure Cloud Engineer to maintain and strengthen Microsoft cloud platforms underpinning our business. This hands-on role spans cloud infrastructure, security, networking and modern workplace tech across Azure, Entra ID and 365. The ideal candidate will join a team delivering secure, scalable services with a focus on resilience and future growth, including 2nd/3rd line support and cloud migrations in a hybrid London-based setup.

About The Role Why choose us? BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role? The role is part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH's IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH. The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management. Key Responsibilities: Own the IT Service Desk platform ensuring its fit for purpose and provides the correct level of reporting on ticket and SLAs Manage the day-to-day operation of the IT Service Desk, ensuring service requests and incidents are logged, prioritised, and resolved within agreed SLAs. Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation point for major incidents, coordinating technical resources and business communications. Support defining the strategic direction for the IT end user support model and creation of a framework for end user support. Lead, coach, and develop a team of Support engineers. Own and continuously improve IT Service Management (ITSM) processes including incident, request, problem and major incident management. Oversee multi-platform device governance, establishing standardised configurations across all BRUSH end user platforms / environments. What are we looking for: Experience (3 years) in a similar IT operational management role, with experience in a dedicated ITSM / helpdesk / end user support management position. Proven background governing outsourced MSP agreements and enterprise vendor relations. Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred). Familiarity with ITSM tooling (e.g. Jira, Manage engine, ServiceNow or similar). Good understanding of infrastructure, networking, and end-user technologies sufficient to manage escalations. Flexibility to travel between BRUSH sites. Ability to influence and drive change Personally Effective - organisational skills, ability to prioritise and delegate. What's in it for you? Competitive salary Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles) Flexible and Hybrid working options (role dependant) Life insurance - 4 x annual salary Enhanced Company Pension scheme 24/7 free and confidential Employee Assistance Programme GP24 Service - Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions. BRUSHRewards - Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself. Family friendly policies including Enhanced Maternity/Paternity Bike2work scheme Long Service Awards Developing our people is important to us - we support and encourage development by offering ongoing professional development and training. About The Company BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects. A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.

LA International is seeking a 3rd Line Engineer Leader to work across secure infrastructure environments, providing hands-on support and guiding a small team. The role requires DV clearance and covers VMware, Windows Server, AD, and networking. You will mentor two 2nd Line Engineers, manage escalations, contribute to service improvements, and support incident management processes while participating in shift work as needed.

BRUSH Group is seeking an IT End User Support Manager to lead the IT Service Desk and 1st/2nd line support across BRUSH sites. You will coordinate internal engineers and externally managed MSPs to deliver reliable end-user IT services, manage major incidents, and drive improvements in ITSM processes. The role requires 3+ years in IT operations leadership, strong ITIL knowledge, and experience with Jira/ManageEngine/ServiceNow.

About The Company At Fora, we're reimagining what the workplace can be. We create inspiring, design-led spaces that blend hospitality, community, and wellbeing, so people can work productively, creatively, and happily. From our first London workspace over 20 years ago, we've grown to 60+ locations across the UK, supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia. Backed by The Office Group, Blackstone, and Brockton Capital, we're growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way. At Fora, we're not just shaping workplaces, we're shaping the future of work. The Role As we continue to evolve our technology landscape, we're looking for an Infrastructure Cloud Engineer to help maintain, support and strengthen the Microsoft cloud platforms that underpin our business. This is a hands-on engineering role that sits at the intersection of cloud infrastructure, security, networking and modern workplace technologies. You'll work closely with colleagues across Infrastructure, Service Delivery and Project teams to ensure our cloud environment remains secure, resilient and ready to support future growth. Working across Azure, Microsoft Entra ID and Microsoft 365, you'll contribute to projects, service improvements and operational support that directly impact how technology enables the business. Why This Role Matters This role is 4 days in our HQ in London and 1 WFA As Fora continues to grow, our cloud infrastructure needs to remain secure, scalable and dependable. This role plays a key part in strengthening the resilience, security and performance of our Microsoft cloud environment, helping ensure colleagues can work effectively and business-critical services operate reliably. Your work will have a direct impact on how technology supports the wider business. What You'll Be Doing Cloud Infrastructure & Platform Services Support and develop Microsoft Azure infrastructure services that underpin key business operations. Monitor, maintain and optimise cloud platforms to ensure performance, resilience and scalability. Manage core infrastructure resources including virtual machines, storage and backup solutions. Security, Identity & Modern Workplace Support security controls, governance standards and secure configuration practices across Azure and Microsoft 365. Assist with identity and access management through Microsoft Entra ID. Contribute to vulnerability remediation, compliance initiatives and ongoing security improvements. Service Delivery & Continuous Improvement Provide 2nd and 3rd line support across Azure and cloud platform technologies. Support cloud migrations, platform enhancements and infrastructure improvement projects. Identify opportunities to improve automation, operational efficiency and service quality. Collaborate Across Technology Work closely with Infrastructure, Network Engineering, Service Desk and Project teams. Contribute to technical evaluations, implementation planning and proof-of-concept activities. Help translate technical challenges into practical, business-focused solutions. Why Fora? At Fora, we're building more than workspaces, we're creating places where people can do their best work. Joining the team means working across a broad Microsoft cloud estate while contributing to projects and improvements that have visible business impact. You'll have the opportunity to deepen your expertise across Azure, security, networking and modern workplace technologies while helping shape the future of our technology environment. About You You're a technically curious problem-solver who enjoys building practical solutions and improving how technology supports the business. You communicate effectively with both technical and non-technical stakeholders and bring a collaborative, pragmatic approach to delivering secure and reliable services. You're motivated by continuous improvement and enjoy working in an environment where you'll have the opportunity to learn, contribute and make a visible impact. Essential Experience Experience supporting Microsoft Azure Infrastructure-as-a-Service (IaaS) environments. Strong understanding of Azure infrastructure services and cloud operations. Experience supporting Microsoft Entra ID and Microsoft 365 environments. Knowledge of identity and access management principles. Experience troubleshooting cloud infrastructure and networking issues. Windows Server administration experience. PowerShell scripting skills. Understanding of Azure security and governance best practices. Desirable Experience Microsoft Azure Administrator (AZ-104) certification. Experience working with Azure Firewall. Experience supporting Microsoft Intune. ITIL Foundation qualification. Experience contributing to cloud migration or platform improvement projects. At Fora, we believe work should enhance your life - not compete with it. That's why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way. Work Your Way Core working hours with flexibility- because life doesn't run 9-5 Two weeks 'Work from Anywhere' - swap your desk for a beach, a mountain anywhere that inspires you Time to Rest & Recharge 28 days' annual leave + bank holidays Your birthday off - celebrate you Buy additional annual leave to create even more time for what matters Wellbeing & Security 5% matched pension scheme - supporting your future Life assurance for peace of mind Discounted gym membership to keep you feeling your best Health cash plan - supporting day to day medical expenses Mental wellbeing support - confidential in-person or online therapy sessions Smarter, Greener Commuting Cycle to Work Scheme Season Ticket Loan to make your journey easier and more affordable Perks That Make You Smile 25% off at Fora cafés - your morning coffee just got better 2 x volunteer days / year

Cloud Operations Engineer (AWS or Azure) - Cheltenham (3 days Office Based) About Finova Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market. Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. Be part of a team that's driving innovation, enabling growth and shaping the future of UK lending. For Lenders Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences. Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs - all while staying fully compliant in a fast-moving market. About the Role: We are looking for an experienced, hands on Cloud Operations Engineer to join the team responsible for the availability, security, resilience, and performance of our AWS hosted infrastructure. This is a strictly hands on, operational role focused on keeping our production environments stable, secure, and performant. You will operate as a core technical practitioner, balancing day to day BAU operations and infrastructure changes with continuous improvements to our resilience, automation, monitoring, and security posture. If you thrive in a busy environment, enjoy collaborating with development and security teams, and have a strong bias toward operational discipline, we want to hear from you. About you: AWS Expertise: Proven hands on experience managing AWS hosted production environments, particularly compute (EC2, ECS), Application Load Balancers (ALB), and networking (VPCs, Security Groups, routing). Core Infrastructure Skills: Strong technical competency in Windows Server administration and foundational networking/load balancing principles. SQL Server Experience: Operational support knowledge of Microsoft SQL Server (Note: This is not a DBA role, but requires comfort with basic triage and monitoring). Automation & CI/CD: Hands on experience executing, supporting, and troubleshooting CI/CD pipelines and infrastructure automation issues. Observability Tooling: Proficiency with monitoring systems like Datadog, Amazon CloudWatch, AWS X Ray, or similar tools. Process Driven Mindset: A highly disciplined approach to change management, access control, and operational governance, ideally within a regulated environment. What will you be doing? Infrastructure Management: Operate and support our AWS production and non production environments, focusing heavily on compute services (EC2, ECS), VPC Networking, and storage. Incident Response & Triage: Act as the 1st and 2nd line of defense for platform/application issues. Participate in an out of hours on call rotation for P1/P2 incidents and scheduled deployments. Change & Release Support: Execute approved infrastructure changes following strict security controls. Support delivery teams with automated deployments and troubleshoot failed or degraded CI/CD releases. Database Support: Provide operational support for Microsoft SQL Server (health checks, job monitoring, basic triage, backup verification) and collaborate with DBA teams for deeper optimizations. Monitoring & Observability: Own and optimize monitoring tools (Datadog, CloudWatch, AWS X Ray) to catch genuine service impacting issues while reducing alert fatigue. Security & Compliance: Assess and remediate vulnerabilities, assist with compliance audits (ISO, regulatory assurance), and contribute to incident post mortems. Disaster Recovery: Support resilience activities, including failover testing, game days, and the validation of recovery runbooks. What We Offer: Hybrid workingWe operate on a hybrid model that is primarily office based, requiring three days in the office each week, with the flexibility to work remotely for the remainder. Private medical insurance Comprehensive health cover, with the option to add your family to your plan, because your well being matters to us. Life assurance & income protection We provide life assurance and income protection to give you peace of mind for the future Family friendly policies Our enhanced family friendly policy goes beyond maternity and paternity leave, offering paid time off for when plans change or alternative paths to parenthood are needed. Work from anywhere Some thrive in the office, others at home - and many do best with choice. With approval, Finova employees can work abroad for up to 4 weeks each year. Flexible holiday package Enjoy 25 days paid holiday allowance, plus all public holidays. And, you can rebook any public holidays for a day that aligns with your personal beliefs or celebration calendar. We also offer holiday trading allowing you to purchase or sell your holiday allowance. Company pension scheme With salary exchange, you save on tax and can build a secure future. Employee assistance programme We understand that mental health is just as important as physical health. Access to a 24/7 confidential counselling helpline ensures you have support when you need it. Electric car scheme Get a brand new electric vehicle with salary sacrifice as a benefit, paid for through your gross monthly pay, saving on Income Tax and National Insurance. Health cash plan Our Health Cash Plan empowers you to prioritise your wellbeing by providing effortless reimbursement for everyday healthcare costs, from dental and optical visits to physiotherapy. Gym discounts Achieve your fitness goals for less with GymFlex, which offers significant savings on annual memberships at over 3,000 gyms and leisure centres nationwide. Perks that matter We fuel your day with a fully stocked pantry of fresh fruit and snacks and keep the team spirit high with weekly socials and events. Equal Opportunity Statement We value diversity and are committed to creating an inclusive environment for all employees. If you're passionate about this role but don't meet all the criteria, please reach out, we'd love to discuss how your skills and experiences align with our needs.

About The CompanyAt Fora, we're reimagining what the workplace can be. We create inspiring, design-led spaces that blend hospitality, community, and wellbeing, so people can work productively, creatively, and happily. From our first London workspace over 20 years ago, we've grown to 60+ locations across the UK, supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia. Backed by The Office Group, Blackstone, and Brockton Capital, we're growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way. At Fora, we're not just shaping workplaces, we're shaping the future of work. The RoleAs we continue to evolve our technology landscape, we're looking for an Infrastructure Cloud Engineer to help maintain, support and strengthen the Microsoft cloud platforms that underpin our business. This is a hands-on engineering role that sits at the intersection of cloud infrastructure, security, networking and modern workplace technologies. You'll work closely with colleagues across Infrastructure, Service Delivery and Project teams to ensure our cloud environment remains secure, resilient and ready to support future growth. Working across Azure, Microsoft Entra ID and Microsoft 365, you'll contribute to projects, service improvements and operational support that directly impact how technology enables the business. Why This Role MattersThis role is 4 days in our HQ in London and 1 WFA As Fora continues to grow, our cloud infrastructure needs to remain secure, scalable and dependable. This role plays a key part in strengthening the resilience, security and performance of our Microsoft cloud environment, helping ensure colleagues can work effectively and business-critical services operate reliably. Your work will have a direct impact on how technology supports the wider business. What You'll Be Doing️ Cloud Infrastructure & Platform Services Support and develop Microsoft Azure infrastructure services that underpin key business operations. Monitor, maintain and optimise cloud platforms to ensure performance, resilience and scalability. Manage core infrastructure resources including virtual machines, storage and backup solutions. Security, Identity & Modern Workplace Support security controls, governance standards and secure configuration practices across Azure and Microsoft 365. Assist with identity and access management through Microsoft Entra ID. Contribute to vulnerability remediation, compliance initiatives and ongoing security improvements. Service Delivery & Continuous Improvement Provide 2nd and 3rd line support across Azure and cloud platform technologies. Support cloud migrations, platform enhancements and infrastructure improvement projects. Identify opportunities to improve automation, operational efficiency and service quality. Collaborate Across Technology Work closely with Infrastructure, Network Engineering, Service Desk and Project teams. Contribute to technical evaluations, implementation planning and proof-of-concept activities. Help translate technical challenges into practical, business-focused solutions. Why Fora?At Fora, we're building more than workspaces, we're creating places where people can do their best work. Joining the team means working across a broad Microsoft cloud estate while contributing to projects and improvements that have visible business impact. You'll have the opportunity to deepen your expertise across Azure, security, networking and modern workplace technologies while helping shape the future of our technology environment. Requirements About YouYou're a technically curious problem-solver who enjoys building practical solutions and improving how technology supports the business. You communicate effectively with both technical and non-technical stakeholders and bring a collaborative, pragmatic approach to delivering secure and reliable services. You're motivated by continuous improvement and enjoy working in an environment where you'll have the opportunity to learn, contribute and make a visible impact. Essential Experience Experience supporting Microsoft Azure Infrastructure-as-a-Service (IaaS) environments. Strong understanding of Azure infrastructure services and cloud operations. Experience supporting Microsoft Entra ID and Microsoft 365 environments. Knowledge of identity and access management principles. Experience troubleshooting cloud infrastructure and networking issues. Windows Server administration experience. PowerShell scripting skills. Understanding of Azure security and governance best practices. Desirable Experience Microsoft Azure Administrator (AZ-104) certification. Experience working with Azure Firewall. Experience supporting Microsoft Intune. ITIL Foundation qualification. Experience contributing to cloud migration or platform improvement projects. Benefits At Fora, we believe work should enhance your life-not compete with it. That's why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way. Work Your Way Core working hours with flexibility - because life doesn't run 9-5 Two weeks 'Work from Anywhere' - swap your desk for a beach, a mountain anywhere that inspires you Time to Rest & Recharge 28 days' annual leave + bank holidays Your birthday off - celebrate you Buy additional annual leave to create even more time for what matters Wellbeing & Security 5% matched pension scheme - supporting your future Life assurance for peace of mind Discounted gym membership to keep you feeling your best Health cash plan - supporting day to day medical expenses Mental wellbeing support - confidential in-person or online therapy sessions Smarter, Greener Commuting Cycle to Work Scheme Season Ticket Loan to make your journey easier and more affordable Perks That Make You Smile 25% off at Fora cafés - your morning coffee just got better 2 x volunteer days / year

3rd Line Engineer Leader Must have an Active DV Clearance You will work across a broad range of Microsoft, VMware, and infrastructure technologies, supporting complex incidents, driving service improvements, and providing technical leadership. The position is ideal for an experienced 3rd Line Engineer looking to combine hands on technical expertise with team leadership responsibilities. Legacy infrastructure training will be provided where required. 3rd Line Engineer Leader Responsibilities Provide 3rd Line technical support across secure infrastructure environments. Support a high profile user community through an incident management system. Lead and mentor a team of 2nd Line Engineers. Manage technical escalations and provide guidance on complex support issues. Support VMware, Windows Server, and Microsoft infrastructure technologies. Troubleshoot infrastructure, Active Directory, and networking issues. Perform system administration, user management, and operational support activities. Contribute to service improvements and technical documentation. Participate in shift work where required. 3rd Line Engineer Leader Skills and Experience Strong experience providing 3rd Line infrastructure support. Experience leading, mentoring, or coaching technical support teams. Strong VMware experience including VMware Cloud Foundation (VCF), vCenter, ESXi, and virtual infrastructure technologies. Experience with Windows Server 2019/2022, Microsoft Configuration Manager (MCM), SCOM, and Microsoft Exchange. Strong knowledge of Active Directory, Group Policy (GPO), DNS, DFS, and User Account Management. Experience analysing Windows Server log files and troubleshooting enterprise infrastructure. Knowledge of Juniper networking technologies and infrastructure monitoring tools would be advantageous. Experience supporting legacy Microsoft technologies including Windows 7, Windows 10, and Windows Server 2008/2012 is desirable. Legacy infrastructure training will be provided. Excellent analytical, communication, customer service, and problem solving skills. Able to work independently while supporting a collaborative team environment. Successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Job Title: Salesforce Technical Architect Division: Data, Technology and Innovation Department: Digital Systems Salary: National (Edinburgh and Leeds) ranging from £60,700 to 85,000 and London from £66,600 to £95,000 per annum (salary offered will be based on skills and experience) This role is graded as: Lead Associate - Regulatory We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency. Sitting within DTI, the Digital Systems team delivers the systems that enable the FCA to be a more effective and smarter regulator. Role responsibilities Design and develop customised Salesforce solutions using declarative tools, Apex code, Lightning Web Components (LWC), and other platform features to enhance CRM functionality Deliver performant software to user story specifications, in line with coding standards, within a high-functioning agile development team and DevOps framework Identify opportunities for product innovation and shape design proposals to take these forward, supporting innovation at a product level where this delivers quick wins and business benefit, and remains within the boundaries of the product roadmap Produce design papers, review design proposals and design decisions, and provide technical guidance to engineering teams Perform QA reviews of solutions, supporting performance and penetration testing. Resolve complex technical challenges and articulate complex problems in simple terms to a range of stakeholders Participate in design authority forums and mentor junior engineers Identify integration options and resolve integration challenges; support integration and functional testing to ensure conformance to business acceptance and readiness criteria; identify and respond to capacity, licensing, and security risks; and ensure service design outcomes are aligned with the FCA risk appetite Skills required Minimum: Experience designing, building, and supporting Salesforce solutions using declarative configuration, Apex, and Lightning Web Components (LWC), with the ability to troubleshoot complex issues, optimise performance, and manage technical debt to ensure system stability and reusability Demonstrated experience providing technical leadership, including mentoring engineers, conducting code reviews, and contributing to delivery through effective documentation, estimation, testing (unit and integration), and participation in agile planning activities Practical experience with Git-based version control, including resolving merge conflicts, supporting deployments, and managing defects to maintain high-quality, scalable systems Essential: Salesforce certified: Platform App Builder, Advanced Administrator, JavaScript Developer I, Platform Developer I/II, Experience Cloud Consultant, and Service Cloud Consultant Current with Salesforce updates, new features, and industry best practices, with the ability to recommend innovative solutions Experience working with industry-standard software design patterns and applying them effectively Problem-solving ability, with the confidence to recommend and make final decisions to restore functionality and maintain system use Methodical, strategic, and pragmatic thinker, focused on outcomes and the bigger picture, with the ability to constructively question established approaches Experience in Salesforce development, alongside experience with frameworks (e.g. FFLIB) and DevOps tools (e.g. Copado, GitHub) Demonstrated coaching and mentoring skills, with experience guiding peers and specialist teams, promoting digital products within organisations, and overseeing innovation initiatives Benefits 25 days annual leave plus bank holidays Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors) Non-contributory pension (8-12% depending on age) and life assurance at eight times your salary Private healthcare with Bupa, income protection, and 24/7 Employee Assistance 35 hours of paid volunteering annually A flexible benefits scheme designed around your lifestyle Our values & culture Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that's free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation. Disability Confident: our hiring approach We're proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements. Useful information and timeline Advert Closing: 2nd August at 11:59pm CV Review/Shortlist: 4th August First Stage Interviews: w/c 10th August Second Stage: w/c 17th August At the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre owned watch specialist. How will you make an impact? Part of an agile development team, building and maintaining internal software systems at Watchfinder Works closely with squad delivery teams to deliver projects end to end Provides hands on technical leadership alongside coaching and mentorship Passionate about software engineering and continuous learning Demonstrates a strong understanding of object oriented and service oriented application development principles Communicates effectively with both internal team members and external business stakeholders Internally motivated and able to work effectively both independently and as part of a team Actively supports the growth of others through mentoring and knowledge sharing Takes initiative to continuously improve solutions, systems, and development processes How will you experience success with usExperience and Leadership: Proven experience in a technical leadership or Team Lead role 5+ years' experience as a software developer Experience leading delivery within agile squad based teams Strong experience communicating with stakeholders, developers, and other technical teams to gather requirements and explain technical solutions Ability to manage complex solutions, balance priorities, and deliver under pressure Comfortable working to tight deadlines with a strong sense of urgency Technical Skills: Strong hands on experience with C#, MVC, and RESTful web services Solid front end skills using Angular, JavaScript/TypeScript, HTML5, and MVC Strong database experience with SQL / T SQL Proven application of SOLID principles and common design patterns Experience with unit testing, TDD, and modern build tools Cloud experience with AWS, including deployment and messaging concepts Experience with CI/CD pipelines Knowledge of Infrastructure as Code (AWS CloudFormation, AWS CDK) Experience using Git and tools such as Azure DevOps Strong understanding of secure coding and security best practices How do we keep you smiling We are a great team at HQ, you will work alongside some of the most passionate people about Watches and technology We have a generous benefits scheme, including discounts and healthcare packages The chance to join aboard a business that is taking strides to introduce our product globally Sociable, friendly team! Your journey with us Our aim is to provide you a transparent interview process from the moment you apply for the role. It's important for us that you get to know us to ensure the role aligns to your future career objectives. We provide all candidates with open door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder's exciting trajectory. Interview Process 1st Stage: A 'Let's Chat' conversation Initially, when your application is selected, you will receive an introduction call to explain the main points in terms of this position, and to have a chance to showcase your motivation. 2nd Stage: Interview with our Software Development Manager and Software Development Team Lead Final Stage: Meet with our CIO and HR Business Partner Why work for Watchfinder? Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company. If personal growth and development is high on your priority list, then Watchfinder is the place for you. We've had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

IT Manager - Leicester, East Midlands - up to £50k Location: East Midlands Salary: £45,000 - £50,000 per annum plus benefits. A specialist software provider in Leicester is looking for an IT Manager with specialist infrastructure knowledge to join the growing IT department. You will bring strong man management skills and experience heading up teams and the associated duties. With a growing support function, you will oversee networking and infrastructure 1st, 2nd, and 3rd line analysts, as well as specialists based around virtualization, physical servers, and Windows/Microsoft environments. The successful candidate will report directly to the Head of IT, be a key decision maker, and be responsible for your own budget. Further duties include dealing with 3rd party suppliers and vendors. Ultimately you will manage the infrastructure of the organisation and be accountable for its availability and performance. Team management duties will include development of the team (hiring, firing, training, one on ones, etc.). Technical skills and experience required: Commercial experience in a similar IT Manager or Infrastructure Manager position Microsoft Windows environments VMWare Virtual and physical server management SQL Server and databases Team management - wellbeing, hiring/firing, and training Desirables: IAAS, PAAS or SAAS Windows migrations This role is based in Leicester and is easily accessible from surrounding East Midlands areas such as Nottingham, Burton on Trent, Loughborough, and Coventry. Candidates from all ages and backgrounds will be considered for this role.

A legal firm based in Liverpool is seeking a hands-on IT Support Technician to join their growing team. This role is perfect for an ambitious professional with 2+ years of experience who wants to expand their technical skills in a fast-paced business environment. You will manage daily desktop and server queries, assist with M365 and Active Directory administration, and receive full cross-training into enterprise tech like Citrix. The role is paying up to £30,000 and is onsite (Liverpool city centre) to begin with before the option of hybrid working becomes available. Key Responsibilities Service Desk Support: Act as the main point of escalation, triaging, logging, and resolving tickets via our internal service desk. Desktop & Office Administration: Manage, update, and troubleshoot Windows 10/11 environments, handle M365 mailbox/group admin, and support core Office applications. User Access Management: Administer Active Directory, including creating/modifying groups, managing permissions, and handling basic Windows Server tasks. Infrastructure & Backups: Monitor and troubleshoot basic networking, routing issues, and internal backup solutions to ensure business continuity. Specialised System Support: Assist with printing services, remote control tools, and legal tech systems like Proclaim. Essential Requirements Experience: 2+ years of hands on 1st/2nd line technical support experience in a commercial business setting. OS & Software: Strong technical knowledge of Windows 10, Windows 11, and Microsoft 365 administration. Directory Services: Solid grasp of Active Directory user administration and basic Windows Server environments. Methodology: An active ITIL certification and a firm understanding of structured support processes. Core Skills: Basic networking knowledge, excellent communication skills, and a strong appetite to learn new technologies. Nice to Have Legal Tech: Previous IT experience supporting legal environments or Proclaim Case Management software. Virtualisation: Prior exposure to Citrix or Azure Virtual Desktop (AVD) environments (cross training into Citrix will be provided). Support Tools: Experience utilizing remote support platforms like TeamViewer or standard RMM tools.

Location: Headquarters (Milton Keynes) Department: IT Job Type: Full-time (On-Site + Site visits) About Makita (UK) Makita is a global leader in the power tools and outdoor equipment industry, known for delivering high-quality products that meet the needs of professionals and end users alike. At Makita (UK) we pride ourselves on customer service. We are a community orientated business that has been based in the Milton Keynes area for over 50 years. If you are a proactive team player with excellent communication skills, a calm manner, a focus on customer service, and a passion for modern technology we want to hear from you! Position Overview As a 1st Line IT Support Technician, you will be the face of IT for our users, providing responsive onsite and remote support across the business. You will act as the first point of contact for IT incidents, service requests, and technical queries, delivering excellent customer service while ensuring issues are resolved efficiently or escalated appropriately. This is a hands on role that combines end user support, device management, account administration, IT asset management, onboarding activities, and participation in business technology projects. You will play a key role in maintaining a reliable, secure, and productive IT environment while continuously improving the user experience. What you will be doing Act as the first point of contact for IT support requests via the IT Service Management (ITSM) platform, telephone, email, and in person. Provide first line troubleshooting, diagnosis, and resolution of incidents and service requests, meeting agreed service levels. Deliver onsite desk side support for hardware, software, printers, mobile devices, and meeting room technologies. Escalate complex issues to 2nd Line Support, specialist teams, or third party suppliers where required, ensuring full ownership through to resolution. Create, manage, and maintain user accounts, permissions, and access rights within Active Directory, Microsoft Entra ID, Microsoft 365, and other business applications. Support Joiner, Mover, and Leaver (JML) processes, including account provisioning, equipment deployment, and access management. Assist with the deployment, configuration, maintenance, and replacement of laptops, desktops, mobile devices, peripherals, and associated equipment. Maintain accurate IT asset records, including hardware, software licensing, and peripheral inventory. Support Microsoft 365 services, Exchange Online, Windows operating systems, document management systems, ERP applications, and other core business platforms. Monitor system alerts, backup processes, and scheduled maintenance activities, escalating issues where necessary. Participate in IT projects, rollouts, system upgrades, office moves, and technology improvement initiatives. Deliver user onboarding sessions, basic IT training, and workshops to improve digital adoption and user awareness. Create and maintain knowledge base articles, user guides, and support documentation to drive self service and knowledge sharing. Support meeting room and collaboration technologies, ensuring systems are operational and users receive timely assistance. Ensure IT equipment is configured, maintained, and disposed of in accordance with company policies and security standards. Maintain high quality ticket updates, documentation, and asset records. Follow ITIL based service management processes and adhere to all company policies, procedures, and security requirements. What We're Looking For Technical Skills & Experience Previous experience in a 1st Line IT Support, IT Service Desk, Helpdesk, Desktop Support, or IT Support Technician role. Understanding of Microsoft Windows 11 and Microsoft 365 applications. Experience supporting Active Directory, Microsoft Entra ID, Exchange Online, and user account administration as well as the use of PowerShell to complete these tasks. Familiarity with ITSM platforms and ticket management processes. Understanding of basic networking concepts including DNS, DHCP, TCP/IP, Wi Fi, and VPN connectivity. Experience supporting PCs, laptops, printers, mobile devices, and peripheral hardware. Knowledge of endpoint management and device deployment tools would be advantageous. Experience supporting MacOS devices is desirable but not essential. Awareness of IT security best practices, access management, and data protection principles. Skills & Competencies Customer Service Focus Passion for delivering excellent customer support with a positive, professional, and approachable attitude. Problem Solving Strong troubleshooting skills with the ability to diagnose and resolve common technical issues efficiently. Ability to identify root causes and contribute to continuous service improvement. Communication Excellent verbal and written communication skills. Ability to explain technical information clearly to non technical users. Organisation & Prioritisation Ability to manage multiple tasks, prioritise workload effectively, and meet deadlines in a fast paced environment. Teamwork Collaborative approach with a willingness to support colleagues and contribute to team success. Attention to Detail Accurate record keeping, documentation, asset management, and ticket updates. Adaptability Eagerness to learn new technologies, systems, and processes while adapting to changing business requirements. Qualifications Any relevant IT qualification, apprenticeship, or equivalent practical experience preferred. Any Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) desirable but not essential. A full clean UK driving licence preferred but not essential. What We Offer Competitive salary and benefits package. Ongoing training, certification support, and career development opportunities. Exposure to a wide range of modern Microsoft technologies and business systems. Opportunities to participate in IT projects and develop technical skills. A supportive, collaborative, and professional working environment. The opportunity to work for a well established, globally recognised organisation with a strong reputation and ambitious growth plans. Ready to join us? If you are ready to take your IT support skills to the next level and be part of an exciting team at Makita UK, apply today by sending your CV and a cover letter outlining your relevant experience and why you're the perfect fit for this position. Makita UK is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

IT Technician Department: Operations - IT Employment Type: Permanent Location: Stoke-on-Trent Description Sumer is a leading professional services group supporting regional SMEs across the UK and Ireland. As we continue to scale, we are integrating high quality accountancy firms into a national organisation with strong local presence. We are seeking a proactive and skilled IT Support Technician (2nd Line) to support our DPC hub. This role combines on site end user support with close collaboration across our central IT function, contributing directly to the reliability, security, and performance of our growing technology environment. You will play a key role in ensuring smooth day to day operations, delivering excellent user support, and maintaining robust local infrastructure. Key Responsibilities User & Desktop Support Deliver 2nd Line troubleshooting for laptops, desktops, peripherals, applications, and performance issues. Act as an escalation point for complex or persistent technical incidents. Investigate and resolve escalated technical incidents, ensuring timely follow up and communication. Account, Access & Device Management Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates. Configure workstations, profile laptops, and ensure new starters receive an effective technical induction. Administer Microsoft Entra and Microsoft 365, including mailbox setup, distribution lists, and security groups. Systems Maintenance & Administration Support local infrastructure in coordination with central IT. Perform routine system checks, patching validation, backup checks, and monitoring activities. Troubleshoot networking issues including connectivity, DNS/DHCP behaviors, VPN, VLANs, and wireless performance. Assist with escalations relating to Windows Server, storage, identity, and security components. Maintain accurate documentation for systems, configurations, and support procedures. Security & Compliance Support technical activities related to vulnerability management and remediation. Work with tools such as Sentinel one, Qualys, Mimecast, and Microsoft 365 Security Portal. Assist with triage and response to security alerts under the direction of central IT. Vendor & Escalation Management Coordinate with third party vendors and external partners to resolve technical issues or support local projects. Collaboration with Group IT Microsoft Windows 11 endpoint environments Microsoft 365 administration and apps Mimecast web filtering and email security Network maintenance and troubleshooting Vulnerability scanning and patching using Qualys Hardware configuration to organisational standards Skills, Knowledge & Expertise Essential Solid experience in a 2nd Line role within a multisite or professional services environment. Strong troubleshooting capability across Windows, Microsoft 365, networking, and core infrastructure. Good understanding of identity and access management and Windows Server fundamentals. Confident working independently on complex tasks with clear communication and accountability. Ability to balance reactive support with operational technical responsibilities. Desirable / Beneficial Networking knowledge (firewalls, switching, VLANs, routing basics). PowerShell scripting or automation experience. Exposure to Azure administration, conditional access, security policies. Experience supporting server or cloud operational tasks. Understanding of backup, storage, and monitoring practices. At Sumer, we know everyone's journey is different. That's why we're committed to fairness, removing barriers and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know. Our values represent what matters most to us and guide how we work every day: We Shine Together We Do the Right Thing We Make It Count We know diverse teams make us stronger. That's why we're creating an inclusive workplace where everyone belongs and differences are valued and celebrated.

Sword Group is seeking an experienced Service Desk Analyst to join a fast-paced team providing 1st line IT support and incident/request logging, with escalation to 2nd/3rd line when necessary. The role emphasizes ITIL-aligned processes, KPI/SLA delivery and proactive service management. The position requires strong communication, IT troubleshooting skills and a customer-focused mindset, with a pathway to grow within a broad technology services environment.