Sword Group is seeking an experienced Service Desk Analyst to join a fast-paced team providing 1st line IT support and incident/request logging, with escalation to 2nd/3rd line when necessary. The role emphasizes ITIL-aligned processes, KPI/SLA delivery and proactive service management.
The position requires strong communication, IT troubleshooting skills and a customer-focused mindset, with a pathway to grow within a broad technology services environment.