36 jobs found

2nd Line Service Desk (Software Support Analyst) Location: East Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 22/01/2019 Description Application Support Engineer, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Leicester, East Midlands, Software Application Support, External Customers, up to £26k Do you have 12+ months commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer ideally at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 12+ months in similar 2nd line support analyst positions with similar duties. Required Skills Software and applications for external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experience in clustered environments and SAN (storage area networks) Good problem solving skills and excellent communication, able to keep calm under pressure Desirable Azure Oracle Firewalls Patching VPN Networking Key Aspects The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Role Duties Dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. Benefits The salary on offer is up to £26k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Derby, Loughborough, Coventry, Rugby, etc. Application If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Find me on LinkedIn or Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email:

Application Support Engineer (2nd line service desk) Location: West Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 03/09/2019 Application Support Engineer, Software Support, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Burton on Trent, West Midlands, Birmingham, Software Application Support, External Customers, up to £40k Do you have 4+ years commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and range of queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. You will become a product specialist with full training and be a SME for this software house. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 4+ years in similar 2nd line support analyst positions with similar duties. Your toolbox should include use and support of: Software and applications to external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experienced in software/application support as well as databases Good problem-solving skills as well as being an excellent communicator who can keep calm when the pressures on ITIL qualifications are highly desirable. The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include: dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. The salary on offer is up to £40k as well as an attractive benefits package and opportunities to be promoted within. The office is based Burton on Trent, West Midlands and easily commutable from Birmingham, Walsall, Stafford, Derby, etc. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.

Graduate/Junior Service Desk Analyst, 1st Line Service Desk Analyst, 1st Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Leicester, East Midlands, Software Application Support, External Customers, up to £22k Key Requirements Do you have 12+ months solid commercial experience in a 1st Line Service Desk Analyst position and are looking for your next challenge? Enjoy being on the front line supporting external customers with their software and application support requirements. Solid experience in a similar position and enjoy all things Customer Service, problem solving and accountability. This is an amazing opportunity for an experienced Graduate/Junior 1st Service Desk Analyst to join a progressive software house's growing Software/Application Support Team. This 1st Line Support role will be a crucial part of the software support function where the aim is to ensure as much 1st/2nd call resolution happens as possible within the service desk. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 12+ months in similar 1st line service desk analyst positions with similar duties. This could be a placement year. Technical Toolbox Software and applications to external customers Windows, Unix and SQL knowledge is highly desirable Good problem solving skills as well as being an excellent communicator Exceptional telephone manner The key aspects of this role is having a high level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include: dealing with external customers for this client's industry leading software and applications from their professional product range. The salary on offer is up to £22k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and is easily commutable from Coventry, Loughborough and Nottingham. Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Bryn Evans Phone: Email: Social

Location: Headquarters (Milton Keynes) Department: IT Job Type: Full-time (On-Site + Site visits) About Makita (UK) Makita is a global leader in the power tools and outdoor equipment industry, known for delivering high-quality products that meet the needs of professionals and end users alike. At Makita (UK) we pride ourselves on customer service. We are a community orientated business that has been based in the Milton Keynes area for over 50 years. If you are a proactive team player with excellent communication skills, a calm manner, a focus on customer service, and a passion for modern technology we want to hear from you! Position Overview As a 1st Line IT Support Technician, you will be the face of IT for our users, providing responsive onsite and remote support across the business. You will act as the first point of contact for IT incidents, service requests, and technical queries, delivering excellent customer service while ensuring issues are resolved efficiently or escalated appropriately. This is a hands on role that combines end user support, device management, account administration, IT asset management, onboarding activities, and participation in business technology projects. You will play a key role in maintaining a reliable, secure, and productive IT environment while continuously improving the user experience. What you will be doing Act as the first point of contact for IT support requests via the IT Service Management (ITSM) platform, telephone, email, and in person. Provide first line troubleshooting, diagnosis, and resolution of incidents and service requests, meeting agreed service levels. Deliver onsite desk side support for hardware, software, printers, mobile devices, and meeting room technologies. Escalate complex issues to 2nd Line Support, specialist teams, or third party suppliers where required, ensuring full ownership through to resolution. Create, manage, and maintain user accounts, permissions, and access rights within Active Directory, Microsoft Entra ID, Microsoft 365, and other business applications. Support Joiner, Mover, and Leaver (JML) processes, including account provisioning, equipment deployment, and access management. Assist with the deployment, configuration, maintenance, and replacement of laptops, desktops, mobile devices, peripherals, and associated equipment. Maintain accurate IT asset records, including hardware, software licensing, and peripheral inventory. Support Microsoft 365 services, Exchange Online, Windows operating systems, document management systems, ERP applications, and other core business platforms. Monitor system alerts, backup processes, and scheduled maintenance activities, escalating issues where necessary. Participate in IT projects, rollouts, system upgrades, office moves, and technology improvement initiatives. Deliver user onboarding sessions, basic IT training, and workshops to improve digital adoption and user awareness. Create and maintain knowledge base articles, user guides, and support documentation to drive self service and knowledge sharing. Support meeting room and collaboration technologies, ensuring systems are operational and users receive timely assistance. Ensure IT equipment is configured, maintained, and disposed of in accordance with company policies and security standards. Maintain high quality ticket updates, documentation, and asset records. Follow ITIL based service management processes and adhere to all company policies, procedures, and security requirements. What We're Looking For Technical Skills & Experience Previous experience in a 1st Line IT Support, IT Service Desk, Helpdesk, Desktop Support, or IT Support Technician role. Understanding of Microsoft Windows 11 and Microsoft 365 applications. Experience supporting Active Directory, Microsoft Entra ID, Exchange Online, and user account administration as well as the use of PowerShell to complete these tasks. Familiarity with ITSM platforms and ticket management processes. Understanding of basic networking concepts including DNS, DHCP, TCP/IP, Wi Fi, and VPN connectivity. Experience supporting PCs, laptops, printers, mobile devices, and peripheral hardware. Knowledge of endpoint management and device deployment tools would be advantageous. Experience supporting MacOS devices is desirable but not essential. Awareness of IT security best practices, access management, and data protection principles. Skills & Competencies Customer Service Focus Passion for delivering excellent customer support with a positive, professional, and approachable attitude. Problem Solving Strong troubleshooting skills with the ability to diagnose and resolve common technical issues efficiently. Ability to identify root causes and contribute to continuous service improvement. Communication Excellent verbal and written communication skills. Ability to explain technical information clearly to non technical users. Organisation & Prioritisation Ability to manage multiple tasks, prioritise workload effectively, and meet deadlines in a fast paced environment. Teamwork Collaborative approach with a willingness to support colleagues and contribute to team success. Attention to Detail Accurate record keeping, documentation, asset management, and ticket updates. Adaptability Eagerness to learn new technologies, systems, and processes while adapting to changing business requirements. Qualifications Any relevant IT qualification, apprenticeship, or equivalent practical experience preferred. Any Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) desirable but not essential. A full clean UK driving licence preferred but not essential. What We Offer Competitive salary and benefits package. Ongoing training, certification support, and career development opportunities. Exposure to a wide range of modern Microsoft technologies and business systems. Opportunities to participate in IT projects and develop technical skills. A supportive, collaborative, and professional working environment. The opportunity to work for a well established, globally recognised organisation with a strong reputation and ambitious growth plans. Ready to join us? If you are ready to take your IT support skills to the next level and be part of an exciting team at Makita UK, apply today by sending your CV and a cover letter outlining your relevant experience and why you're the perfect fit for this position. Makita UK is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: IT Support Engineer Location: In Person, Potters Bar (EN6) Salary: £40,000 - £45,000 per annum depending on experience + benefits Job Type: Permanent, Full Time We are looking for an experienced individual to join our technical support desk team. You will be responsible for providing first class technical support to our wide customer base of thousands of users across hundreds of different businesses in varying sectors but primarily financial, legal and other professional services as well as property, hospitality and retail. The ideal candidate will have a passion for technology, solid technical and problem-solving skills and helpdesk experience providing support to end users as well as being well versed in Microsoft based project and systems implementations, upgrades and migrations. What will I be doing: You will spend the majority of your time in the office, remotely supporting customers via email and telephone using our remote support software and ticketing system. Once you have familiarised yourself with our customer setups and documentation systems, you will occasionally need to attend customer sites to provide face to face support and assistance with projects. Requirements: Experience within an IT Services company or internal helpdesk environment supporting users remotely and in person Confident verbal and written communicator with both clients and colleagues Self motivated and disciplined, with the ability to prioritise and execute tasks under pressure. Thrive on understanding and being aware of new and current technologies. Ability to research new products and information around technical solutions that resolve client issues. Strong working knowledge of Microsoft Active Directory, Hyper V, Microsoft Office 365 and Windows Server and Desktop operating systems. Working knowledge of networking fundamentals, experience configuring firewalls, switches and wireless access points and networks Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions Who will I be working for: Founded in 2010 we are a growing Managed Support Provider that is devoted to providing the highest levels of support to businesses in London and Hertfordshire. Our close knit team work in an open plan office with an informal atmosphere. A collaborative approach is always encouraged, and we try to make it a fun and productive place to work, where everyone can always learn new things. Please click the APPLY button and to submit your CV and Cover Letter. Due to the immediate nature of the role the company is unable to offer sponsorship so all candidates must already reside in, and possess the Right to Work in, the UK Candidates with experience or relevant job titles of; Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support Engineer, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.

About the role Fixed Term to March Full Time Based at Weymouth Campus We are seeking a skilled and motivated 2nd Line Helpdesk Technician to join our IT Services team on a fixed-term basis until March. This is an excellent opportunity to play a key role in supporting a modern, dynamic college environment during a period of significant digital change. About the Role As a 2nd Line Helpdesk Technician, you will provide high-quality technical support across the college, ensuring the reliability and performance of our IT systems for staff and students. You will work across a broad technical landscape, supporting infrastructure, end-user devices, and core platforms including Microsoft 365. Your responsibilities will include: Managing and resolving escalated IT support tickets in line with service levels Supporting and maintaining server and network infrastructure Providing remote and on-site support to staff and students Assisting with system monitoring, backups and cyber security controls Working with third-party suppliers to resolve technical issues Supporting key IT initiatives, including device rollouts and system implementations About You You will be an experienced IT support professional with strong technical knowledge and a proactive, service-focused mindset. You will be comfortable working in a fast-paced environment and able to manage competing priorities effectively. You will bring: Experience supporting Windows desktops and server environments Knowledge of Microsoft 365, networking fundamentals and device management Strong troubleshooting and problem-solving skills Excellent communication skills and a commitment to customer service A positive, adaptable approach and the ability to work under pressure The important bit: Coastland College is committed to the safeguarding of children and vulnerable adults and so an online search will be conducted for the successful candidates. All new employees to the College are required to complete and obtain an enhanced DBS disclosure. We're here to help you: If you have a medical condition or a specific need for an adjustment to our processes, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that you may need. Don't meet every single requirement? We recognise that talent comes in various forms and so are committed to creating an inclusive, supportive and sustainable environment for all, that celebrates diversity. If you are excited about this role but your past experience doesn't align perfectly with every requirement on the job description or you are seeking an alternative working pattern, please apply anyway - you may just be the person we are looking for. All we ask is that you make this clear in your application so that we can take this forward to the next stage of the selection process. In your application, please feel free to note which pronouns you use. Further Information What we offer: Generous annual leave entitlement of 25 holiday days, plus bank holiday increasing by 1 day per annum up to a maximum of 5 years (30 days). Prorated to your part time hours. Additional 3 efficiency closure days over Christmas and an additional 4 days over Easter Generous Pension Scheme through the Local Government Pension Scheme (LGPS). Access to Optima Health - our FREE confidential emotional support and practical advice scheme Dedicated CPD learning days to support learning and development Family friendly policies A person-centred annual appraisal focusing on your wellbeing and CPD Free on-site parking Free on-site gym Employee discounts at on-site facilities such as Signature Hair & Beauty Salon, The Avenue Restaurant and The Bay Theatre. Wide range of Health and Wellbeing initiatives to support staff including Corporate Eyecare voucher scheme, free and confidential staff counselling and a trained team of Mental Health First Aiders.

Job Title: IT Second Line Technician Reports to: IT Helpdesk Manager Salary: Up to £30,000 dependent on experience Hours: 40 hours per week (Monday to Friday) Location: Bournemouth Are you an experienced IT professional who enjoys solving technical challenges, supporting users, and making a real difference to the day-to-day running of a business? Do you thrive on troubleshooting complex issues, improving systems, and sharing your knowledge with others? If so, this could be the perfect next step in your IT career. At Protect Line, we're more than just a life insurance broker - we're a people first business powered by technology. As our IT Second Line Technician, you'll play a vital role in ensuring our colleagues have the tools, systems and support they need to deliver exceptional outcomes for our customers every day. Working as part of our busy IT team, you'll take ownership of escalated technical issues, support our cloud and on premise infrastructure, contribute to exciting technology projects, and help drive continuous improvements across the business. We're looking for someone who is proactive, adaptable and comfortable balancing multiple priorities while taking a hands on approach to solving problems. Investing in Our People to Protect Yours At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours. Our Values Care, Collaborate, Dare, and Deliver aren't just words on a wall-they guide our actions, define how we interact with each other, and shape the way we serve our customers. As an IT Second Line Technician, you will be: Acting as the primary escalation point for technical incidents and service requests from our 1st Line Support team. Diagnosing and resolving complex hardware, software, networking and cloud based issues across the business. Taking ownership of support tickets through to resolution, ensuring excellent communication and adherence to service levels. Managing and supporting Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, licensing and security settings. Administering Active Directory, Entra and identity management systems to ensure secure and efficient user access. Supporting user lifecycle processes, including onboarding, internal moves and offboarding. Assisting with the management of business critical systems, including CRM platforms and telephony solutions. Supporting endpoint management, device deployments, patching and IT asset management. Helping strengthen our security posture through the implementation and monitoring of security controls such as MFA, Conditional Access and endpoint protection. Creating technical documentation and knowledge articles while supporting the development of 1st Line colleagues. Participating in IT projects including upgrades, migrations, rollouts and continuous improvement initiatives. Provisioning, configuring and maintaining laptops, desktops, peripherals and wider office technology. What Makes You Shine: Solid experience in an IT support environment, including experience operating at 2nd Line level or equivalent. Strong knowledge of Microsoft Windows 10/11 and Windows Server environments. Hands on experience administering Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams and licensing. Experience working with Active Directory and/or Microsoft Entra. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, VLANs and wireless networking. Strong troubleshooting skills across hardware, software, connectivity and user access issues. Experience working within ticketing systems and SLA driven support environments. Excellent communication skills with the ability to explain technical concepts to non technical users. A proactive, self starting approach with the confidence to take ownership and drive issues through to resolution. The ability to manage multiple priorities and adapt quickly in a fast paced environment. A hands on mindset-you're not afraid to roll up your sleeves, get stuck in and support wherever needed. A customer focused mindset with strong organisational, communication and problem solving skills. Advantageous but by no means essential: Experience working with Microsoft Azure or hybrid cloud environments. Experience using Microsoft Intune or other endpoint management platforms. Previous administration of CRM platforms. Experience supporting VoIP or cloud telephony solutions. Relevant Microsoft or industry certifications. What We Offer? Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes. Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life's surprises. Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases, and your child's first birthday. Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It's designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line's success. Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad. Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work. Epic Company Events: Our Summer and Christmas parties are legendary-get ready to join the fun! Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge. Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire! Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits. Secure Your Future: Benefit from our pension scheme, death in service benefits, and more. So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary; we strive for extraordinary! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us! At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come see for yourself and be part of something amazing! Whilst we would love to be able to respond to every application we receive, it isn't always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful. Useful Links Protect Line Protect Line Careers Our Trustpilot Reviews Privacy Policy

Coastland College in Weymouth is seeking a 2nd Line Helpdesk Technician on a fixed-term basis until March. The role supports staff and students across a modern IT environment, including Microsoft 365, across on-site and remote scenarios. You will manage escalated tickets, maintain server and network infrastructure, provide remote and on-site support, assist with monitoring, backups and cyber security controls, and collaborate with third-party suppliers on resolutions.

This role is ideal for someone to develop a broad set of skills in IT support including systems management, customer service, hardware/software troubleshooting and network administration within an education environment. Salary will be discussed further at Interview Training course Information communications technician (level 3) Hours 37 hours per week Monday to Friday. Term time only so the salary will be adjusted to reflect this. 1 day a week release for college sessions. Start/end time to be agreed with successful candidate. 37 hours a week Tuesday 01 September Duration 1 Year 6 Months Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The IT Technician Apprentice will join the school's IT team and work under the guidance of experienced IT staff and the IT Manager to provide support for students, teachers and administrative teams with day to day technical needs. Key Responsibilities Identify and report IT issues in a timely manner to the IT team to resolve Provide 1st and 2nd line technical support to staff and students, including troubleshooting hardware, software, and network issues Handle support calls, log and manage tickets in the helpdesk system Assist with the setup, maintenance, and repair of computers, printers, and other school IT equipment Support the installation and configuration of software applications across the school network using device management software Support the creation of new user accounts and the management of permissions to files and digital systems Help maintain accurate records of IT assets including periodic audits of all hardware Learn and adhere to school policies regarding data protection, safeguarding, and ICT security Perform routine network administration tasks under the supervision and guidance of the IT Manager Contribute to IT projects, such as system upgrades or new technology rollouts Use remote access tools to assist staff to resolve issues over the phone Write, and update how to guides for staff for common issue resolution Ensure helpdesk tickets are kept up to date and follow up with staff on any updates to outstanding problems Where you'll work Stratford Lawn Stroud GL5 4AP Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College Maths and English (grade 4 (C) or above) Skills Non judgemental Other requirements This role is office based. Parking is available onsite. A full DBS check is required. Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role. After this apprenticeship A role may be offered to the right candidate upon successful completion of the apprenticeship.

IT Field Technician (2nd/3rd Line Support) - West Country (M5 Corridor) Location: Covering the M5 Corridor from Birmingham to Exeter, including Devon & Cornwall Salary: £32,500 - £38,000 Basic (dependent on experience) Benefits: Company Car or £6,000 Car Allowance, Mobile Phone, Laptop, Pension Scheme, Perkbox, Uniform, with the opportunity to join a Private Medical Scheme. The Opportunity Are you an experienced IT Support Engineer looking for a varied field-based role where no two days are the same? We're recruiting on behalf of a well-established, award-winning Managed IT and VoIP Solutions provider that continues to experience impressive growth across the UK. Due to continued expansion, they're looking to appoint a customer-focused IT Field Technician to support clients throughout the West Country. This is an excellent opportunity to join a business that genuinely invests in its people through ongoing training, career progression and exposure to a wide range of modern Microsoft technologies. The Role Reporting to the IT Service Manager, you'll provide onsite and remote 2nd and 3rd Line support to a diverse customer base across the M5 corridor, from Birmingham through to Exeter, Devon and Cornwall. As a trusted technical specialist, you'll be responsible for resolving complex IT issues, building strong customer relationships and ensuring clients receive an exceptional level of service. This is a hands on, customer facing position requiring regular travel, occasional overnight stays and the flexibility to support customers outside of standard business hours when required. Key Responsibilities Deliver high quality onsite and remote 2nd/3rd Line IT support. Diagnose, troubleshoot and resolve hardware, software and network issues. Act as the technical escalation point for customer support queries. Build strong relationships with customers through regular onsite visits. Ensure service levels are consistently achieved in line with SLAs. Install, configure and support Microsoft infrastructure and cloud technologies. Maintain accurate customer documentation, licensing and asset records. Work proactively with the wider IT and Sales teams to identify improvement opportunities. Provide advice on best practice, security and future technology solutions. What We're Looking For You'll have at least 2 years' experience in a 2nd or 3rd Line IT Support role, ideally within a Managed Service Provider (MSP) environment, together with excellent communication skills and a genuine passion for delivering outstanding customer service. Technical Skills Experience with most of the following: Microsoft Windows Server 2016/2019/2022 Windows 10 & Windows 11 Microsoft 365 Administration Microsoft 365 migrations and tenant deployments Microsoft Entra ID Active Directory & Azure AD Connect Microsoft Intune (MDM & MAM) Microsoft Defender Suite Networking including routers, switches and firewalls WatchGuard Firewalls (preferred) Backup and Disaster Recovery principles RMM platforms such as Datto or TeamViewer Helpdesk systems such as Autotask VoIP solutions (3CX experience advantageous) General networking and connectivity troubleshooting About You You'll be someone who enjoys working independently whilst taking ownership of customer issues from start to finish. You'll also possess: Outstanding customer service skills Strong troubleshooting and analytical ability Excellent verbal and written communication skills A proactive, can do attitude Professional presentation and approach The ability to prioritise a busy workload Full UK Driving Licence Flexibility to travel throughout the region, including occasional overnight stays If you're an ambitious IT Engineer looking to join a successful business where your technical expertise is valued and your career can develop, we'd love to hear from you. SER-IN

IT Coordinator/ Helpdesk TechnicianApplyremote type: ITlocations: GBR - London Office (Aldwych)time type: Full timeposted on: Posted 30 Days Agojob requisition id: R4761 THE TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM . Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand. WHAT YOU WILL BE DOING Take initial telephone or email inquiries and troubleshooting and manage hardware, software or network problems Log call / walk-up activity Range of administration duties. Including, but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignments Assisting with office moves and a wide range of other possible projects Resolve more complex issues requiring detailed systems and applications knowledge Recognise and escalate more difficult problems to Tier 3 support Install operating system software, patches and upgrades Analyse, troubleshoot and resolve hardware, software and network issues Configure, optimise and monitor operating system software and servers Liaise with suppliers to organise repairs and other admin. Assist with and support on-site and remote Events THE SKILLS AND EXPERIENCE YOU NEED Experience of the following systems and processes are highly beneficial: Fresh Service ticketing system, including back-end development Active Directory/Windows, Exchange Online, Azure and Office 365 Administration Mobile Device Management platforms (Intune, Kandji) Large format printers Remote/Mobile access facilities: RDP, Outlook Web Access, VPN Dell/Apple/Windows Surface Hardware Mainly iPhone/iOS but some Android mobile phones Apple Macs running variety of OS for file storage and management O365 Desktop Tools (Outlook, Word, Excel, etc) Network Infrastructure Understanding and Troubleshooting Server Management / Patch Management Backup / Restore (Tape, Virtual)The successful individual will have the following attributes: Enthusiastic approach to problem solving Communication: Telephone manner, email, and face to face Flexible approach to tasks Speaking with non-technical people, from junior positions to the most senior Team Player: Always happy to help others whenever and wherever needed Reliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendance THE TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

THE in Greater London is seeking an IT Coordinator/Helpdesk Technician for a full-time position. The role involves providing 1st and 2nd line IT support, handling inquiries, troubleshooting issues, and managing hardware assignments. The ideal candidate will have experience with IT systems including Active Directory and Office 365. Strong communication skills and a team-oriented approach are essential. The office is located in Aldwych, London, and offers a dynamic working environment.