Medaille Trust
Home-Based Physiotherapy Services, London, UK
REMOTE
NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.
This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS.
THE CLOSING DATE FOR THIS ROLE IS 01/05/26 AT 10AM
About the job
We are looking for a Senior IT and Network Technician to lead the technical administration and security of our digital workplace.
In the role you will:
• Bridge the gap between our cloud environment (Microsoft 365/Intune) and our physical infrastructure (Ubiquiti Networking).
• Ensure our staff can work securely from any location while protecting sensitive beneficiary data through robust Conditional Access and VLAN segmentation.
• Act as the 1st line support escalation point for complex technical issues.
• Travel across sites to set up DSE workstations and assist with IT sessions.
What we are looking for:
• A Microsoft 365 Specialist, with proven experience managing a Microsoft 365 tenant with a focus on security and compliance.
• An Intune Expert, with a deep understanding of MDM/MAM, configuration profiles, and packaging applications.
• A Networking Professional with solid experience with Ubiquiti UniFi hardware and software.
• Proven experience of DNS, DHCP, VLAN tagging, and firewall rule logic.
• Experience implementing "Least Privilege" access and Cyber Essentials standards. Interested?
For full details and how to apply please visit https://www.Medaille-trust.org.uk/vacancies
If you have any queries, please contact HR on recruitment@medaille-trust.org.uk
Closing Date: Friday, 1 May 2026 at 10:00am
Interview date: Friday, 8 May 2026
This role is a subject to satisfactory Disclosure & Barring Service checks.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
Candidates are asked to complete their own application form without assistance from other external sources such as ChatGPT. Where there is reasonable belief that external support is evident, we regret that application forms will not be accepted for shortlisting.
About Us
About Us Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
27/03/2026
Full time
REMOTE
NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.
This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS.
THE CLOSING DATE FOR THIS ROLE IS 01/05/26 AT 10AM
About the job
We are looking for a Senior IT and Network Technician to lead the technical administration and security of our digital workplace.
In the role you will:
• Bridge the gap between our cloud environment (Microsoft 365/Intune) and our physical infrastructure (Ubiquiti Networking).
• Ensure our staff can work securely from any location while protecting sensitive beneficiary data through robust Conditional Access and VLAN segmentation.
• Act as the 1st line support escalation point for complex technical issues.
• Travel across sites to set up DSE workstations and assist with IT sessions.
What we are looking for:
• A Microsoft 365 Specialist, with proven experience managing a Microsoft 365 tenant with a focus on security and compliance.
• An Intune Expert, with a deep understanding of MDM/MAM, configuration profiles, and packaging applications.
• A Networking Professional with solid experience with Ubiquiti UniFi hardware and software.
• Proven experience of DNS, DHCP, VLAN tagging, and firewall rule logic.
• Experience implementing "Least Privilege" access and Cyber Essentials standards. Interested?
For full details and how to apply please visit https://www.Medaille-trust.org.uk/vacancies
If you have any queries, please contact HR on recruitment@medaille-trust.org.uk
Closing Date: Friday, 1 May 2026 at 10:00am
Interview date: Friday, 8 May 2026
This role is a subject to satisfactory Disclosure & Barring Service checks.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
Candidates are asked to complete their own application form without assistance from other external sources such as ChatGPT. Where there is reasonable belief that external support is evident, we regret that application forms will not be accepted for shortlisting.
About Us
About Us Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
1st Line Support 3-Month Initial Contract 100% On site in Eastleigh 21.35 p/h (Umbrella) Start ASAP Your new company You'll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems. Your new role As a 1st Line Support Technician, you'll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents, and escalate where necessary. You'll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You'll also ensure compliance with ICT policies and data protection standards, contributing to the overall security and integrity of the organisation's ICT infrastructure. What you'll need to succeed To be successful in this role, you'll need: Excellent communication and customer service skills. A proactive and organised approach to problem-solving. Basic technical knowledge of ICT systems and troubleshooting. An understanding of data protection and information security principles. A willingness to learn and adapt to new technologies. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
29/05/2026
Contractor
1st Line Support 3-Month Initial Contract 100% On site in Eastleigh 21.35 p/h (Umbrella) Start ASAP Your new company You'll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems. Your new role As a 1st Line Support Technician, you'll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents, and escalate where necessary. You'll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You'll also ensure compliance with ICT policies and data protection standards, contributing to the overall security and integrity of the organisation's ICT infrastructure. What you'll need to succeed To be successful in this role, you'll need: Excellent communication and customer service skills. A proactive and organised approach to problem-solving. Basic technical knowledge of ICT systems and troubleshooting. An understanding of data protection and information security principles. A willingness to learn and adapt to new technologies. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Network Operations looks after our customer network and is responsible for maintaining both the physical and logical services to our customers, reporting to the NOC Manager we re a lean and efficient team who utilise peer reviewed process and supported tools and documentation to keep our customers network live 24/7/365, teamwork is paramount and as such we form strong bonds to ensure success not only for the company, but for the individual members of our team. The role of the NOC Engineer will be to ensure the healthy running of our LAN / WAN via reactive 1st line fault resolution, for example, customer home network, cabinet switches and router issues, plus proactive work updating software and firmware. This role will be responsible for owning technical cases escalated from our Triage team, liaising with technicians and customers to ensure speedy resolutions within SLA. The NOC works on a shift basis covering working Monday Friday 7am to 9pm. Saturdays & Sundays (including Bank Holidays) 9am to 5:30pm. There is also an on-call duty requirement (once every 2-4 weeks). Key Responsibilities Complete day-to-day network administrative tasks Assist in the provisioning, managing, and auditing of new cabinets Create documentation to aid fault resolution Remote support of customers with ISP issues, troubleshooting Routers, CPEs, NTEs and Switches Liaising with third party contractors and other departments within Gigaclear. Managing incidents across the network within SLA and responding to network events as notified by the monitoring platform Interaction via e-mail & telephone with our customers will form a major part of this position and the successful candidate will be an able communicator with excellent written & verbal communication skills This person must be able to prioritise workload between multiple customer incidents or enquiries Knowledge & Skills Knowledge of Home IT, for example, home networks, servers, email, Wi-Fi access points, Ethernet over power lines, etc. Network operation, including routing, VLANs, RSTP, Ethernet, is desirable Understanding Router/Switch configuration desirable Be able to work autonomously and within a team Previous work experience in a technical service desk environment is desirable Qualifications Ideally CompTIA Network+ qualification or equivalent Degree qualification in a technology discipline for example, Computer Science, Networks, IT, is desirable but not essential Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together
29/05/2026
Full time
Network Operations looks after our customer network and is responsible for maintaining both the physical and logical services to our customers, reporting to the NOC Manager we re a lean and efficient team who utilise peer reviewed process and supported tools and documentation to keep our customers network live 24/7/365, teamwork is paramount and as such we form strong bonds to ensure success not only for the company, but for the individual members of our team. The role of the NOC Engineer will be to ensure the healthy running of our LAN / WAN via reactive 1st line fault resolution, for example, customer home network, cabinet switches and router issues, plus proactive work updating software and firmware. This role will be responsible for owning technical cases escalated from our Triage team, liaising with technicians and customers to ensure speedy resolutions within SLA. The NOC works on a shift basis covering working Monday Friday 7am to 9pm. Saturdays & Sundays (including Bank Holidays) 9am to 5:30pm. There is also an on-call duty requirement (once every 2-4 weeks). Key Responsibilities Complete day-to-day network administrative tasks Assist in the provisioning, managing, and auditing of new cabinets Create documentation to aid fault resolution Remote support of customers with ISP issues, troubleshooting Routers, CPEs, NTEs and Switches Liaising with third party contractors and other departments within Gigaclear. Managing incidents across the network within SLA and responding to network events as notified by the monitoring platform Interaction via e-mail & telephone with our customers will form a major part of this position and the successful candidate will be an able communicator with excellent written & verbal communication skills This person must be able to prioritise workload between multiple customer incidents or enquiries Knowledge & Skills Knowledge of Home IT, for example, home networks, servers, email, Wi-Fi access points, Ethernet over power lines, etc. Network operation, including routing, VLANs, RSTP, Ethernet, is desirable Understanding Router/Switch configuration desirable Be able to work autonomously and within a team Previous work experience in a technical service desk environment is desirable Qualifications Ideally CompTIA Network+ qualification or equivalent Degree qualification in a technology discipline for example, Computer Science, Networks, IT, is desirable but not essential Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together
IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life Balance Do you have exposure to offering IT support to educational establishments, either directly or through an MSP? Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation? This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support. The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
29/05/2026
Full time
IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life Balance Do you have exposure to offering IT support to educational establishments, either directly or through an MSP? Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation? This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support. The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
IT Support Technician and Coordinator Position Overview We are seeking an organised and proactive IT Support Coordinator to act as the primary point of contact between the business and our external IT support provider. The role focuses on coordinating IT onboarding and offboarding, basic user support, ensuring requests are logged correctly, tracked, and resolved efficiently. This role is ideal for someone who enjoys managing processes, supporting colleagues, and ensuring clear communication between internal teams and third party IT providers. Key Responsibilities Act as the main liaison between employees, management, and external IT support providers Coordinate IT onboarding, offboarding, and role changes for joiners, movers, and leavers Request, track, and distribute IT equipment for new starters (laptops, phones, monitors etc) Log, monitor, and follow up IT support tickets with the external provider Provide basic IT inductions and first day guidance for new starters Resolve simple first line IT issues where appropriate before escalation Escalate technical issues and access requests to external IT support when required Maintain accurate records of assets, tickets, and system access Work closely with Operations manager to ensure IT tasks are completed on time Ensure IT security and access management processes are followed Qualifications & Skills Strong organisational skills with excellent attention to detail Clear and confident communication skills Experience coordinating with third party or external service providers Proficient in Microsoft 365, Windows operating environments, and IT hardware Ability to follow structured processes and manage multiple tasks Experience supporting onboarding and off boarding processes Familiarity with ticketing systems or asset management tools Basic knowledge of user account management or Active Directory concepts Entry level IT or business administration qualifications Benefits and Salary Salary above market and dependent on experience A day off for your birthday Job Information Locations: Cardiff Office Full Time Permanent Posted: 6 days ago Closing time: 31st May 2026 at 00:00
29/05/2026
Full time
IT Support Technician and Coordinator Position Overview We are seeking an organised and proactive IT Support Coordinator to act as the primary point of contact between the business and our external IT support provider. The role focuses on coordinating IT onboarding and offboarding, basic user support, ensuring requests are logged correctly, tracked, and resolved efficiently. This role is ideal for someone who enjoys managing processes, supporting colleagues, and ensuring clear communication between internal teams and third party IT providers. Key Responsibilities Act as the main liaison between employees, management, and external IT support providers Coordinate IT onboarding, offboarding, and role changes for joiners, movers, and leavers Request, track, and distribute IT equipment for new starters (laptops, phones, monitors etc) Log, monitor, and follow up IT support tickets with the external provider Provide basic IT inductions and first day guidance for new starters Resolve simple first line IT issues where appropriate before escalation Escalate technical issues and access requests to external IT support when required Maintain accurate records of assets, tickets, and system access Work closely with Operations manager to ensure IT tasks are completed on time Ensure IT security and access management processes are followed Qualifications & Skills Strong organisational skills with excellent attention to detail Clear and confident communication skills Experience coordinating with third party or external service providers Proficient in Microsoft 365, Windows operating environments, and IT hardware Ability to follow structured processes and manage multiple tasks Experience supporting onboarding and off boarding processes Familiarity with ticketing systems or asset management tools Basic knowledge of user account management or Active Directory concepts Entry level IT or business administration qualifications Benefits and Salary Salary above market and dependent on experience A day off for your birthday Job Information Locations: Cardiff Office Full Time Permanent Posted: 6 days ago Closing time: 31st May 2026 at 00:00
Darlington (with occasional travel) Full-time Permanent 40 Hrs a week Monday to Friday. About the Role We are looking for a proactive and customer focused IT Support Technician to join our IT team. This role is a blend of hands on device provisioning and lifecycle management alongside core systems support, ensuring our users are equipped, connected, and supported to work effectively across multiple locations. You will play a key role in maintaining endpoint devices, supporting Microsoft 365 services, and delivering a high quality support experience across the business. Responsibilities Build, configure, and deploy laptops, mobiles, and other endpoint devices using standardised processes Manage device onboarding/offboarding, including user setup, asset allocation, and secure decommissioning Maintain device compliance using endpoint management tools (e.g., Intune or equivalent) Ensure timely patching, updates, and adherence to security policies Track and manage IT assets, maintaining an accurate inventory and audit trail Support hardware troubleshooting, repairs, and warranty processes Provide 1st/2nd line support for users across desktop, mobile, and cloud services Troubleshoot issues relating to: Microsoft 365 (Exchange Online, Teams, SharePoint) Authentication and access (Entra ID / Active Directory) Network connectivity and peripherals Manage user accounts, permissions, and access requests in line with security policies Support shared services including printers, meeting room tech, and collaboration tools Assist with monitoring system performance and resolving incidents Log, manage, and resolve tickets within agreed SLAs Contribute to documentation, SOPs, and knowledge base articles Identify recurring issues and suggest improvements or automation opportunities Support IT projects such as system upgrades, migrations, and new technology rollouts Work closely with the wider IT team to maintain a stable and secure IT environment Qualifications 1+ years experience in a similar IT Support role.
29/05/2026
Full time
Darlington (with occasional travel) Full-time Permanent 40 Hrs a week Monday to Friday. About the Role We are looking for a proactive and customer focused IT Support Technician to join our IT team. This role is a blend of hands on device provisioning and lifecycle management alongside core systems support, ensuring our users are equipped, connected, and supported to work effectively across multiple locations. You will play a key role in maintaining endpoint devices, supporting Microsoft 365 services, and delivering a high quality support experience across the business. Responsibilities Build, configure, and deploy laptops, mobiles, and other endpoint devices using standardised processes Manage device onboarding/offboarding, including user setup, asset allocation, and secure decommissioning Maintain device compliance using endpoint management tools (e.g., Intune or equivalent) Ensure timely patching, updates, and adherence to security policies Track and manage IT assets, maintaining an accurate inventory and audit trail Support hardware troubleshooting, repairs, and warranty processes Provide 1st/2nd line support for users across desktop, mobile, and cloud services Troubleshoot issues relating to: Microsoft 365 (Exchange Online, Teams, SharePoint) Authentication and access (Entra ID / Active Directory) Network connectivity and peripherals Manage user accounts, permissions, and access requests in line with security policies Support shared services including printers, meeting room tech, and collaboration tools Assist with monitoring system performance and resolving incidents Log, manage, and resolve tickets within agreed SLAs Contribute to documentation, SOPs, and knowledge base articles Identify recurring issues and suggest improvements or automation opportunities Support IT projects such as system upgrades, migrations, and new technology rollouts Work closely with the wider IT team to maintain a stable and secure IT environment Qualifications 1+ years experience in a similar IT Support role.
Overview At Tracker, our culture is people focused; we believe our people are our greatest assets, and we are committed to being an employer of choice in our industry. Tracker offers an engaging and diverse work environment which permits our people to take pride in their contributions and share in the company's success. We have a clear focus around the mental health of our people. They can expect the space to showcase their talent, sharpen their skills, develop new capabilities, and be a part of a collaborative, friendly team that delivers for each other and our customers. Our purpose is to provide peace of mind by protecting what matters to our customers, whether these are individual end users of our services, SMEs, large corporates, dealer groups, or insurers. We are the leading provider of Stolen Vehicle Recovery services in the UK, with strong additional capability in fleet and insurance telematics. We have two genuinely unique selling points, the proprietary VHF technology we use and the formal relationship we have with UK policing, which clearly differentiate us from our competitors. As part of the work that we do with UK policing we are making a genuine difference to society by helping to tackle organised criminality; in 2025 alone, we helped them close down over 60 chop shops, whilst supporting on multiple investigations. This is an exciting opportunity for someone who wants to work for a market leading, well-established company with the opportunity to really accelerate our growth, as well as their own. Responsibilities Job Context: Tracker is currently seeking an experienced automotive-focused Technical Support Advisor, to join a well-established market leading Telematics and Stolen Vehicle Recovery Company based in Uxbridge. Tracker is a subsidiary of CalAmp, a pure-play pioneer of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace, based in California. The Technical Support Advisor is responsible for delivering high quality 1st line automotive technical support to Tracker customers, ideally suited to someone with a background in automotive, vehicle installations, or diagnostics, ensuring that company products are installed in line with documented standards and within agreed tolerance levels for both the organisation and end users. This role requires providing an exceptional customer experience by resolving product installation and application related queries efficiently, while consistently meeting and exceeding individual and team performance targets. The Technical Support Advisor will operate in full compliance with governance and audit requirements, maintaining accurate and high-quality customer records through effective use of the Salesforce CRM platform. This is not an IT support role, the focus is on vehicles, wiring, telematics units, and real-world fault finding. We operate a hybrid work environment with people in the office Tuesday through Thursday, but with the ability to work from home on Monday and Friday. We provide access to competitive parental leave and we have a strong focus on mental wealth. Key Responsibilities: Resolve customer queries or escalate to the appropriate department, ensuring all updates are accurately recorded within internal systems, and departmental SLAs are consistently met. Real-time troubleshooting and identifying root causes of substandard installations of Tracker units and vehicle related technical issues and implement effective solutions for both Tracker customers and third-party installers. Manage inbound and outbound calls and cases in line with agreed processes and SLAs, using the Salesforce to log and maintain accurate records of all customer interactions. Provide technical support to internal and external stakeholders at all levels, including third-party installer channels (Tracker, Preferred, Independent, OEM, and dealer networks). Build and maintain professional relationships with internal teams, customer and external partners. Consistently strive to exceed individual and team performance while contributing to continuous improvement initiatives. Customer Experience KPIs Reduce customer complaints through effective problem solving and clear, professional communication. Support improvements in online review scores across platforms such as Feefo, Trustpilot, and Google Reviews. Reduce response times for customer cases (telephone and web) through efficient and proactive case management. Skills and Attributes Solid fault finding and diagnostic ability within an automotive or auto-electrical environment. using open questioning to accurately identify customer needs. Confident communicator, able to engage effectively with technicians, installers and non-technical customers. Applying sound business knowledge to build relationships and recommend appropriate solutions. Excellent listening skills with a high level of attention to detail. Consistently follow through on commitments, ensuring accurate and complete record keeping. Ability to think quickly and provide practical solutions to resolve queries and complaints prior to escalation. Collaborative team contributor who leads by example and supports a positive working environment. Qualifications Primary requirements: Proven experience supporting OEM vehicle systems or products, wiring and installation practices Proactive self-motivated, with excellent interpersonal and communication skills. Excellent organisational skills with the ability to prioritise effectively. Adaptable, with a willingness to embrace change. Demonstrated ability to work under pressure and meet tight deadlines. Clear and professional written and verbal communication skills. Solid understanding of vehicle telematics concepts. Excellent problem-solving capability within an Automotive technical environment. Other qualifications considered a plus: Auto Electrical qualification. Knowledge of RF radiation systems. In-depth understanding of GPS technology, functions, and limitations. LI-UK
29/05/2026
Full time
Overview At Tracker, our culture is people focused; we believe our people are our greatest assets, and we are committed to being an employer of choice in our industry. Tracker offers an engaging and diverse work environment which permits our people to take pride in their contributions and share in the company's success. We have a clear focus around the mental health of our people. They can expect the space to showcase their talent, sharpen their skills, develop new capabilities, and be a part of a collaborative, friendly team that delivers for each other and our customers. Our purpose is to provide peace of mind by protecting what matters to our customers, whether these are individual end users of our services, SMEs, large corporates, dealer groups, or insurers. We are the leading provider of Stolen Vehicle Recovery services in the UK, with strong additional capability in fleet and insurance telematics. We have two genuinely unique selling points, the proprietary VHF technology we use and the formal relationship we have with UK policing, which clearly differentiate us from our competitors. As part of the work that we do with UK policing we are making a genuine difference to society by helping to tackle organised criminality; in 2025 alone, we helped them close down over 60 chop shops, whilst supporting on multiple investigations. This is an exciting opportunity for someone who wants to work for a market leading, well-established company with the opportunity to really accelerate our growth, as well as their own. Responsibilities Job Context: Tracker is currently seeking an experienced automotive-focused Technical Support Advisor, to join a well-established market leading Telematics and Stolen Vehicle Recovery Company based in Uxbridge. Tracker is a subsidiary of CalAmp, a pure-play pioneer of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace, based in California. The Technical Support Advisor is responsible for delivering high quality 1st line automotive technical support to Tracker customers, ideally suited to someone with a background in automotive, vehicle installations, or diagnostics, ensuring that company products are installed in line with documented standards and within agreed tolerance levels for both the organisation and end users. This role requires providing an exceptional customer experience by resolving product installation and application related queries efficiently, while consistently meeting and exceeding individual and team performance targets. The Technical Support Advisor will operate in full compliance with governance and audit requirements, maintaining accurate and high-quality customer records through effective use of the Salesforce CRM platform. This is not an IT support role, the focus is on vehicles, wiring, telematics units, and real-world fault finding. We operate a hybrid work environment with people in the office Tuesday through Thursday, but with the ability to work from home on Monday and Friday. We provide access to competitive parental leave and we have a strong focus on mental wealth. Key Responsibilities: Resolve customer queries or escalate to the appropriate department, ensuring all updates are accurately recorded within internal systems, and departmental SLAs are consistently met. Real-time troubleshooting and identifying root causes of substandard installations of Tracker units and vehicle related technical issues and implement effective solutions for both Tracker customers and third-party installers. Manage inbound and outbound calls and cases in line with agreed processes and SLAs, using the Salesforce to log and maintain accurate records of all customer interactions. Provide technical support to internal and external stakeholders at all levels, including third-party installer channels (Tracker, Preferred, Independent, OEM, and dealer networks). Build and maintain professional relationships with internal teams, customer and external partners. Consistently strive to exceed individual and team performance while contributing to continuous improvement initiatives. Customer Experience KPIs Reduce customer complaints through effective problem solving and clear, professional communication. Support improvements in online review scores across platforms such as Feefo, Trustpilot, and Google Reviews. Reduce response times for customer cases (telephone and web) through efficient and proactive case management. Skills and Attributes Solid fault finding and diagnostic ability within an automotive or auto-electrical environment. using open questioning to accurately identify customer needs. Confident communicator, able to engage effectively with technicians, installers and non-technical customers. Applying sound business knowledge to build relationships and recommend appropriate solutions. Excellent listening skills with a high level of attention to detail. Consistently follow through on commitments, ensuring accurate and complete record keeping. Ability to think quickly and provide practical solutions to resolve queries and complaints prior to escalation. Collaborative team contributor who leads by example and supports a positive working environment. Qualifications Primary requirements: Proven experience supporting OEM vehicle systems or products, wiring and installation practices Proactive self-motivated, with excellent interpersonal and communication skills. Excellent organisational skills with the ability to prioritise effectively. Adaptable, with a willingness to embrace change. Demonstrated ability to work under pressure and meet tight deadlines. Clear and professional written and verbal communication skills. Solid understanding of vehicle telematics concepts. Excellent problem-solving capability within an Automotive technical environment. Other qualifications considered a plus: Auto Electrical qualification. Knowledge of RF radiation systems. In-depth understanding of GPS technology, functions, and limitations. LI-UK
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible. You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship. MHR has been at the cutting edge of HR, payroll, and finance for more than four decades. In that time, we've kept our independence, always operating with stability in mind. We don't just pioneer some of the best platforms on the market, we keep supporting and iterating on them, constantly investing in the future of people and finance software. We think with the long term in mind. Why MHR? Because we take the time to focus on what matters most. People. Through our systems and the services surrounding them, we empower people to do their best work, and organisations to be as effective as possible. That's what we mean by enabling sustainable high performance for our customers. Purpose To provide assistance within the IT team, undertaking 1st line support tasks, logistics, assets control, and administration. Responsibilities Assistance providing first line desk-side, telephone, and remote-based IT support to the internal user base Assist with the support and administration of stock and IT hardware As part of the team, assist in desk moves and equipment requests Accurately maintain the IT Support and asset management systems Undertake project work as instructed by the Head of IT. Required skills: Proven interest in IT / tech An enthusiastic and professional attitude with a desire to understand and resolve user IT issues Evidence a commitment to learning new skills Some understanding of IT concepts such as operating systems, firewalls, networks, virtual machines etc Some understanding of cloud environments such Microsoft Azure, AWS etc Excellent verbal and communication skills Strong problem solving skills Work effectively in a team Qualifications Minimum: 5 GCSEs grades A -C/9-4 or equivalent (including English Language and Maths) Desirable you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc ApprenticeshipTraining to be provided: You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications. You will work alongside our experienced Service Desk team and build your skills through a combination of: 1-2-1 Coaching Group activities Online learning Work based tasks Salary: £25,000 Location: This is an office based role and the successful candidate will be expected to attend our offices at NG11 6JS for 5 days a week.
29/05/2026
Full time
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible. You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship. MHR has been at the cutting edge of HR, payroll, and finance for more than four decades. In that time, we've kept our independence, always operating with stability in mind. We don't just pioneer some of the best platforms on the market, we keep supporting and iterating on them, constantly investing in the future of people and finance software. We think with the long term in mind. Why MHR? Because we take the time to focus on what matters most. People. Through our systems and the services surrounding them, we empower people to do their best work, and organisations to be as effective as possible. That's what we mean by enabling sustainable high performance for our customers. Purpose To provide assistance within the IT team, undertaking 1st line support tasks, logistics, assets control, and administration. Responsibilities Assistance providing first line desk-side, telephone, and remote-based IT support to the internal user base Assist with the support and administration of stock and IT hardware As part of the team, assist in desk moves and equipment requests Accurately maintain the IT Support and asset management systems Undertake project work as instructed by the Head of IT. Required skills: Proven interest in IT / tech An enthusiastic and professional attitude with a desire to understand and resolve user IT issues Evidence a commitment to learning new skills Some understanding of IT concepts such as operating systems, firewalls, networks, virtual machines etc Some understanding of cloud environments such Microsoft Azure, AWS etc Excellent verbal and communication skills Strong problem solving skills Work effectively in a team Qualifications Minimum: 5 GCSEs grades A -C/9-4 or equivalent (including English Language and Maths) Desirable you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc ApprenticeshipTraining to be provided: You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications. You will work alongside our experienced Service Desk team and build your skills through a combination of: 1-2-1 Coaching Group activities Online learning Work based tasks Salary: £25,000 Location: This is an office based role and the successful candidate will be expected to attend our offices at NG11 6JS for 5 days a week.
3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
28/05/2026
Full time
3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
A tech-driven company in Leeds is seeking an IT Support Technician to provide essential support across the business. The role involves troubleshooting hardware and network issues, managing user accounts, and supporting operational technology in a warehouse setting. Ideal candidates should have experience in 1st and 2nd line support, possess strong IT systems knowledge, and be capable of contributing to IT process improvements. This position offers opportunities for professional growth and the chance to make an impact within a dynamic team.
28/05/2026
Full time
A tech-driven company in Leeds is seeking an IT Support Technician to provide essential support across the business. The role involves troubleshooting hardware and network issues, managing user accounts, and supporting operational technology in a warehouse setting. Ideal candidates should have experience in 1st and 2nd line support, possess strong IT systems knowledge, and be capable of contributing to IT process improvements. This position offers opportunities for professional growth and the chance to make an impact within a dynamic team.
IT Support Technician Department: Tech & Product Employment Type: Full Time Location: Trimble Offices, Morley Compensation: £28,000 - £33,000 / year Description About the team: At Vintage Cash Cow, technology powers every part of the customer journey from customers sending in items to getting paid quickly and securely. Our IT team enables the entire business to operate smoothly by providing reliable systems, secure infrastructure, and responsive support. We ensure colleagues across operations, warehouse, and office teams have the technology they need to do their best work. About the role: We're looking for an IT Technician to provide hands-on technical support across the business. Reporting to the Head of IT, you'll be responsible for resolving support requests, maintaining devices and systems, and ensuring colleagues have a seamless IT experience. This role combines 1st and 2nd line support, device and user management, cybersecurity hygiene, and operational technology support within our warehouse environment. You'll work closely with teams across the business and contribute to improving IT processes, documentation, and systems as the company grows. This role is based in Leeds, with occasional travel to European locations and some out-of-hours support. Key Responsibilities Acting as the first point of contact for IT support requests Troubleshooting hardware, software, and network issues Setting up and managing user accounts, laptops, and devices Providing support for remote workers and hybrid teams Managing onboarding and offboarding IT setup for employees Maintaining and deploying hardware across the business Supporting warehouse technology such as scanners and label printers Contributing to IT projects, documentation, and system improvements Getting Started Learn our IT systems, infrastructure, and support processes. Become the first point of contact for IT support requests. Manage user accounts and access. Build relationships across teams to understand how technology supports their work. Contribute to the IT knowledge base and documentation. Review the hardware asset register and identify gaps. Deliver high-quality support that consistently meets SLA targets. Own incident management and help reduce recurring issues. Lead onboarding and offboarding processes including device setup and secure disposal. Support remote workers and remote access solutions. Monitor patch compliance and raise risks where needed. Improve documentation and self-service resources. Identify opportunities to improve the IT experience across the business. Support system rollouts and IT projects. Lead IT inductions and digital literacy support for new starters. Monitor system performance trends and highlight improvements. Begin automating routine IT tasks through scripting or process improvements.
28/05/2026
Full time
IT Support Technician Department: Tech & Product Employment Type: Full Time Location: Trimble Offices, Morley Compensation: £28,000 - £33,000 / year Description About the team: At Vintage Cash Cow, technology powers every part of the customer journey from customers sending in items to getting paid quickly and securely. Our IT team enables the entire business to operate smoothly by providing reliable systems, secure infrastructure, and responsive support. We ensure colleagues across operations, warehouse, and office teams have the technology they need to do their best work. About the role: We're looking for an IT Technician to provide hands-on technical support across the business. Reporting to the Head of IT, you'll be responsible for resolving support requests, maintaining devices and systems, and ensuring colleagues have a seamless IT experience. This role combines 1st and 2nd line support, device and user management, cybersecurity hygiene, and operational technology support within our warehouse environment. You'll work closely with teams across the business and contribute to improving IT processes, documentation, and systems as the company grows. This role is based in Leeds, with occasional travel to European locations and some out-of-hours support. Key Responsibilities Acting as the first point of contact for IT support requests Troubleshooting hardware, software, and network issues Setting up and managing user accounts, laptops, and devices Providing support for remote workers and hybrid teams Managing onboarding and offboarding IT setup for employees Maintaining and deploying hardware across the business Supporting warehouse technology such as scanners and label printers Contributing to IT projects, documentation, and system improvements Getting Started Learn our IT systems, infrastructure, and support processes. Become the first point of contact for IT support requests. Manage user accounts and access. Build relationships across teams to understand how technology supports their work. Contribute to the IT knowledge base and documentation. Review the hardware asset register and identify gaps. Deliver high-quality support that consistently meets SLA targets. Own incident management and help reduce recurring issues. Lead onboarding and offboarding processes including device setup and secure disposal. Support remote workers and remote access solutions. Monitor patch compliance and raise risks where needed. Improve documentation and self-service resources. Identify opportunities to improve the IT experience across the business. Support system rollouts and IT projects. Lead IT inductions and digital literacy support for new starters. Monitor system performance trends and highlight improvements. Begin automating routine IT tasks through scripting or process improvements.
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! JOB DETAILS As a 3rd Line Support Technician, you are a senior escalation point within Apogee's support model. You will handle the most complex incidents that cannot be resolved by 1st or 2nd line teams, while also taking ownership of infrastructure stability, technical improvements, and project delivery. You will work independently and collaboratively on infrastructure changes, new deployments, and onboarding new customers. You will also play a key role in setting standards , improving documentation, and feeding knowledge back into the wider support teams. This role suits someone who enjoys depth, responsibility, and working at enterprise scale. What you will be doing Acting as a final escalation point for complex technical issues Maintaining and improving customer IT infrastructure, including patching and upgrades Designing, implementing, and supporting technical solutions across server, cloud, and network environments Contributing to infrastructure change, system improvements, and new deployments Supporting client onboarding and producing high-quality technical documentation Providing guidance and technical direction to 1st and 2nd line teams Working within change control and service management processes Supporting customers professionally via phone, email, and self-service portals Participating in an on-call rota (up to one week in every four) Continuing technical development through training and certifications A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You are a confident 3rd Line engineer with strong Microsoft, infrastructure, and networking capability, and experience working in enterprise or public sector environments. Essential technical experience includes: Strong hands-on experience with Microsoft 365 and Azure Proven ability to implement and manage Microsoft Entra, Intune, Autopilot, and Defender Strong working knowledge of Windows Server environments (2016+) , including AD, Group Policy, DNS, DHCP, and RDS Experience maintaining Hybrid Active Directory environments Experience with virtualisation platforms such as Hyper-V or VMware Strong understanding of networking fundamentals , including VLANs, routing, firewalls, and WiFi Experience working as a 3rd line escalation point within a tiered support model Strong awareness of IT security best practice We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, includingfinancial wellbeing support Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted byContxt, you agree thatContxtmay process your name, email, LinkedIn, and any text you type or speakfor recruitment purposes. A secure third-party service may convert speech to text and text to speechas part of delivering the AI experience. Your data is stored in Ireland and the USwith GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please . For more information please refer toprivacy policy
28/05/2026
Full time
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! JOB DETAILS As a 3rd Line Support Technician, you are a senior escalation point within Apogee's support model. You will handle the most complex incidents that cannot be resolved by 1st or 2nd line teams, while also taking ownership of infrastructure stability, technical improvements, and project delivery. You will work independently and collaboratively on infrastructure changes, new deployments, and onboarding new customers. You will also play a key role in setting standards , improving documentation, and feeding knowledge back into the wider support teams. This role suits someone who enjoys depth, responsibility, and working at enterprise scale. What you will be doing Acting as a final escalation point for complex technical issues Maintaining and improving customer IT infrastructure, including patching and upgrades Designing, implementing, and supporting technical solutions across server, cloud, and network environments Contributing to infrastructure change, system improvements, and new deployments Supporting client onboarding and producing high-quality technical documentation Providing guidance and technical direction to 1st and 2nd line teams Working within change control and service management processes Supporting customers professionally via phone, email, and self-service portals Participating in an on-call rota (up to one week in every four) Continuing technical development through training and certifications A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You are a confident 3rd Line engineer with strong Microsoft, infrastructure, and networking capability, and experience working in enterprise or public sector environments. Essential technical experience includes: Strong hands-on experience with Microsoft 365 and Azure Proven ability to implement and manage Microsoft Entra, Intune, Autopilot, and Defender Strong working knowledge of Windows Server environments (2016+) , including AD, Group Policy, DNS, DHCP, and RDS Experience maintaining Hybrid Active Directory environments Experience with virtualisation platforms such as Hyper-V or VMware Strong understanding of networking fundamentals , including VLANs, routing, firewalls, and WiFi Experience working as a 3rd line escalation point within a tiered support model Strong awareness of IT security best practice We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, includingfinancial wellbeing support Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted byContxt, you agree thatContxtmay process your name, email, LinkedIn, and any text you type or speakfor recruitment purposes. A secure third-party service may convert speech to text and text to speechas part of delivering the AI experience. Your data is stored in Ireland and the USwith GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please . For more information please refer toprivacy policy
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! JOB DETAILS As a 2nd Line Support Technician, you will be a vital escalation point within our tiered support model. You will work closely with our 1st Line teams and collaborate with the 3rd Line EUC specialists to resolve complex technical issues, support infrastructure improvements, and contribute to meaningful IT projects. This is a hands-on role where customer experience matters just as much as technical capability. You will help keep IT services running smoothly through proactive maintenance, careful change control, and clear documentation - all while building trusted relationships with public sector stakeholders. What you will be doing Acting as an escalation point for technical issues that cannot be resolved by 1st Line support Collaborating closely with 3rd Line teams on complex incidents, problem management, and projects Supporting and maintaining customer IT infrastructure, including regular patching and software updates Following robust change control processes and producing clear, accurate documentation Assisting with IT projects such as infrastructure changes, deployments, and client onboarding Providing professional support via phone, email, and self-service portals Accurately logging and updating tickets to meet agreed service level agreements (SLAs) Participating in an on-call rota, no more than one week in every four Investing in your own development through training, learning, and professional certifications A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Essential experience and skills: Proven experience with Microsoft 365 and Azure , including Intune and Entra Strong understanding of End User Compute environments Experience supporting Windows 10 and Windows 11 devices at scale Confident working in Hybrid Active Directory environments A good general understanding of IT security best practice Microsoft Endpoint Manager (SCCM), task sequences, application packaging, and device management Public sector or large enterprise environments (5,000+ users) Microsoft Windows Server technologies - AD, Group Policy, DNS, DHCP, RDS Exchange Online and broader Microsoft 365 services Networking fundamentals including VLANs, routing, and WiFi Familiarity with Sophos, Meraki, or Ubiquiti technologies We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, includingfinancial wellbeing support Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted byContxt, you agree thatContxtmay process your name, email, LinkedIn, and any text you type or speakfor recruitment purposes. A secure third-party service may convert speech to text and text to speechas part of delivering the AI experience. Your data is stored in Ireland and the USwith GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please . For more information please refer toprivacy policy
28/05/2026
Full time
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! JOB DETAILS As a 2nd Line Support Technician, you will be a vital escalation point within our tiered support model. You will work closely with our 1st Line teams and collaborate with the 3rd Line EUC specialists to resolve complex technical issues, support infrastructure improvements, and contribute to meaningful IT projects. This is a hands-on role where customer experience matters just as much as technical capability. You will help keep IT services running smoothly through proactive maintenance, careful change control, and clear documentation - all while building trusted relationships with public sector stakeholders. What you will be doing Acting as an escalation point for technical issues that cannot be resolved by 1st Line support Collaborating closely with 3rd Line teams on complex incidents, problem management, and projects Supporting and maintaining customer IT infrastructure, including regular patching and software updates Following robust change control processes and producing clear, accurate documentation Assisting with IT projects such as infrastructure changes, deployments, and client onboarding Providing professional support via phone, email, and self-service portals Accurately logging and updating tickets to meet agreed service level agreements (SLAs) Participating in an on-call rota, no more than one week in every four Investing in your own development through training, learning, and professional certifications A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Essential experience and skills: Proven experience with Microsoft 365 and Azure , including Intune and Entra Strong understanding of End User Compute environments Experience supporting Windows 10 and Windows 11 devices at scale Confident working in Hybrid Active Directory environments A good general understanding of IT security best practice Microsoft Endpoint Manager (SCCM), task sequences, application packaging, and device management Public sector or large enterprise environments (5,000+ users) Microsoft Windows Server technologies - AD, Group Policy, DNS, DHCP, RDS Exchange Online and broader Microsoft 365 services Networking fundamentals including VLANs, routing, and WiFi Familiarity with Sophos, Meraki, or Ubiquiti technologies We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, includingfinancial wellbeing support Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted byContxt, you agree thatContxtmay process your name, email, LinkedIn, and any text you type or speakfor recruitment purposes. A secure third-party service may convert speech to text and text to speechas part of delivering the AI experience. Your data is stored in Ireland and the USwith GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please . For more information please refer toprivacy policy
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! JOB DETAILS As a 2nd Line Support Technician, you will be a vital escalation point within our tiered support model. You will work closely with our 1st Line teams and collaborate with the 3rd Line EUC specialists to resolve complex technical issues, support infrastructure improvements, and contribute to meaningful IT projects. This is a hands-on role where customer experience matters just as much as technical capability. You will help keep IT services running smoothly through proactive maintenance, careful change control, and clear documentation - all while building trusted relationships with public sector stakeholders. What you will be doing Acting as an escalation point for technical issues that cannot be resolved by 1st Line support Collaborating closely with 3rd Line teams on complex incidents, problem management, and projects Supporting and maintaining customer IT infrastructure, including regular patching and software updates Following robust change control processes and producing clear, accurate documentation Assisting with IT projects such as infrastructure changes, deployments, and client onboarding Providing professional support via phone, email, and self-service portals Accurately logging and updating tickets to meet agreed service level agreements (SLAs) Participating in an on-call rota, no more than one week in every four Investing in your own development through training, learning, and professional certifications A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Essential experience and skills: Proven experience with Microsoft 365 and Azure , including Intune and Entra Strong understanding of End User Compute environments Experience supporting Windows 10 and Windows 11 devices at scale Confident working in Hybrid Active Directory environments A good general understanding of IT security best practice Microsoft Endpoint Manager (SCCM), task sequences, application packaging, and device management Public sector or large enterprise environments (5,000+ users) Microsoft Windows Server technologies - AD, Group Policy, DNS, DHCP, RDS Exchange Online and broader Microsoft 365 services Networking fundamentals including VLANs, routing, and WiFi Familiarity with Sophos, Meraki, or Ubiquiti technologies We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, includingfinancial wellbeing support Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted byContxt, you agree thatContxtmay process your name, email, LinkedIn, and any text you type or speakfor recruitment purposes. A secure third-party service may convert speech to text and text to speechas part of delivering the AI experience. Your data is stored in Ireland and the USwith GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please . For more information please refer toprivacy policy
28/05/2026
Full time
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! JOB DETAILS As a 2nd Line Support Technician, you will be a vital escalation point within our tiered support model. You will work closely with our 1st Line teams and collaborate with the 3rd Line EUC specialists to resolve complex technical issues, support infrastructure improvements, and contribute to meaningful IT projects. This is a hands-on role where customer experience matters just as much as technical capability. You will help keep IT services running smoothly through proactive maintenance, careful change control, and clear documentation - all while building trusted relationships with public sector stakeholders. What you will be doing Acting as an escalation point for technical issues that cannot be resolved by 1st Line support Collaborating closely with 3rd Line teams on complex incidents, problem management, and projects Supporting and maintaining customer IT infrastructure, including regular patching and software updates Following robust change control processes and producing clear, accurate documentation Assisting with IT projects such as infrastructure changes, deployments, and client onboarding Providing professional support via phone, email, and self-service portals Accurately logging and updating tickets to meet agreed service level agreements (SLAs) Participating in an on-call rota, no more than one week in every four Investing in your own development through training, learning, and professional certifications A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Essential experience and skills: Proven experience with Microsoft 365 and Azure , including Intune and Entra Strong understanding of End User Compute environments Experience supporting Windows 10 and Windows 11 devices at scale Confident working in Hybrid Active Directory environments A good general understanding of IT security best practice Microsoft Endpoint Manager (SCCM), task sequences, application packaging, and device management Public sector or large enterprise environments (5,000+ users) Microsoft Windows Server technologies - AD, Group Policy, DNS, DHCP, RDS Exchange Online and broader Microsoft 365 services Networking fundamentals including VLANs, routing, and WiFi Familiarity with Sophos, Meraki, or Ubiquiti technologies We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, includingfinancial wellbeing support Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted byContxt, you agree thatContxtmay process your name, email, LinkedIn, and any text you type or speakfor recruitment purposes. A secure third-party service may convert speech to text and text to speechas part of delivering the AI experience. Your data is stored in Ireland and the USwith GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please . For more information please refer toprivacy policy
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! JOB DETAILS As a 3rd Line Support Technician, you are a senior escalation point within Apogee's support model. You will handle the most complex incidents that cannot be resolved by 1st or 2nd line teams, while also taking ownership of infrastructure stability, technical improvements, and project delivery. You will work independently and collaboratively on infrastructure changes, new deployments, and onboarding new customers. You will also play a key role in setting standards , improving documentation, and feeding knowledge back into the wider support teams. This role suits someone who enjoys depth, responsibility, and working at enterprise scale. What you will be doing Acting as a final escalation point for complex technical issues Maintaining and improving customer IT infrastructure, including patching and upgrades Designing, implementing, and supporting technical solutions across server, cloud, and network environments Contributing to infrastructure change, system improvements, and new deployments Supporting client onboarding and producing high-quality technical documentation Providing guidance and technical direction to 1st and 2nd line teams Working within change control and service management processes Supporting customers professionally via phone, email, and self-service portals Participating in an on-call rota (up to one week in every four) Continuing technical development through training and certifications A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You are a confident 3rd Line engineer with strong Microsoft, infrastructure, and networking capability, and experience working in enterprise or public sector environments. Essential technical experience includes: Strong hands-on experience with Microsoft 365 and Azure Proven ability to implement and manage Microsoft Entra, Intune, Autopilot, and Defender Strong working knowledge of Windows Server environments (2016+) , including AD, Group Policy, DNS, DHCP, and RDS Experience maintaining Hybrid Active Directory environments Experience with virtualisation platforms such as Hyper-V or VMware Strong understanding of networking fundamentals , including VLANs, routing, firewalls, and WiFi Experience working as a 3rd line escalation point within a tiered support model Strong awareness of IT security best practice We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, includingfinancial wellbeing support Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted byContxt, you agree thatContxtmay process your name, email, LinkedIn, and any text you type or speakfor recruitment purposes. A secure third-party service may convert speech to text and text to speechas part of delivering the AI experience. Your data is stored in Ireland and the USwith GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please . For more information please refer toprivacy policy
28/05/2026
Full time
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! JOB DETAILS As a 3rd Line Support Technician, you are a senior escalation point within Apogee's support model. You will handle the most complex incidents that cannot be resolved by 1st or 2nd line teams, while also taking ownership of infrastructure stability, technical improvements, and project delivery. You will work independently and collaboratively on infrastructure changes, new deployments, and onboarding new customers. You will also play a key role in setting standards , improving documentation, and feeding knowledge back into the wider support teams. This role suits someone who enjoys depth, responsibility, and working at enterprise scale. What you will be doing Acting as a final escalation point for complex technical issues Maintaining and improving customer IT infrastructure, including patching and upgrades Designing, implementing, and supporting technical solutions across server, cloud, and network environments Contributing to infrastructure change, system improvements, and new deployments Supporting client onboarding and producing high-quality technical documentation Providing guidance and technical direction to 1st and 2nd line teams Working within change control and service management processes Supporting customers professionally via phone, email, and self-service portals Participating in an on-call rota (up to one week in every four) Continuing technical development through training and certifications A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You are a confident 3rd Line engineer with strong Microsoft, infrastructure, and networking capability, and experience working in enterprise or public sector environments. Essential technical experience includes: Strong hands-on experience with Microsoft 365 and Azure Proven ability to implement and manage Microsoft Entra, Intune, Autopilot, and Defender Strong working knowledge of Windows Server environments (2016+) , including AD, Group Policy, DNS, DHCP, and RDS Experience maintaining Hybrid Active Directory environments Experience with virtualisation platforms such as Hyper-V or VMware Strong understanding of networking fundamentals , including VLANs, routing, firewalls, and WiFi Experience working as a 3rd line escalation point within a tiered support model Strong awareness of IT security best practice We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, includingfinancial wellbeing support Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly. Privacy Notice By clicking to chat with the AI service hosted byContxt, you agree thatContxtmay process your name, email, LinkedIn, and any text you type or speakfor recruitment purposes. A secure third-party service may convert speech to text and text to speechas part of delivering the AI experience. Your data is stored in Ireland and the USwith GDPR-aligned safeguards, retained for up to 36 months, and you may opt out at any time. To opt out please . For more information please refer toprivacy policy
Job Title: 1 st /2 nd Line IT Support Engineer Location: 4/week onsite across 3 locations in London (Hackney, Greenwich & Enfield) Contract Type: Permanent Salary: Up to £32,000 + Benefits Working Hours: 8am - 4pm - Monday to Friday Overview: An organisation who have seen significant growth over recent years is looking to hire an IT Support Engineer who we will provide support across 3 schools. The 1 st /2 nd Line IT Support Engineer position offers a unique opportunity to expand your current skillset, get involved in projects such as; Windows 11 & Windows Server upgrades and Intune rollouts. The 1 st /2 nd Line IT Support Engineer will also have the opportunity to research and suggest future projects that would be beneficial to deliver for the schools. In addition, the 1 st /2 nd Line IT Support Engineer will provide BAU support different applications such as Office 365, Active Directory, emails, hardware and other education specific software. Essential Skills & Experience - 1 st /2 nd Line IT Support Engineer: Active Directory - Manage users, create accounts, group management, account sync with Office 365 Office 365 - Teams management, email support, adding to distribution lists Hardware - Experience troubleshooting, printers, whiteboards, TVs, projectors Windows 10/11 Educational experience Desirable Skills - 1 st /2 nd Line IT Support Engineer: MSP experience SharePoint or OneDrive, Networking, Intune, Backups & cabling Any relevant qualifications How to Apply: To express your interest in this opportunity, please submit your CV. Suitable applicants will be contacted to discuss the role further. IT Support, IT Technician, 1st Line, 2nd Line, 1st/2nd Line, IT Engineer
28/05/2026
Full time
Job Title: 1 st /2 nd Line IT Support Engineer Location: 4/week onsite across 3 locations in London (Hackney, Greenwich & Enfield) Contract Type: Permanent Salary: Up to £32,000 + Benefits Working Hours: 8am - 4pm - Monday to Friday Overview: An organisation who have seen significant growth over recent years is looking to hire an IT Support Engineer who we will provide support across 3 schools. The 1 st /2 nd Line IT Support Engineer position offers a unique opportunity to expand your current skillset, get involved in projects such as; Windows 11 & Windows Server upgrades and Intune rollouts. The 1 st /2 nd Line IT Support Engineer will also have the opportunity to research and suggest future projects that would be beneficial to deliver for the schools. In addition, the 1 st /2 nd Line IT Support Engineer will provide BAU support different applications such as Office 365, Active Directory, emails, hardware and other education specific software. Essential Skills & Experience - 1 st /2 nd Line IT Support Engineer: Active Directory - Manage users, create accounts, group management, account sync with Office 365 Office 365 - Teams management, email support, adding to distribution lists Hardware - Experience troubleshooting, printers, whiteboards, TVs, projectors Windows 10/11 Educational experience Desirable Skills - 1 st /2 nd Line IT Support Engineer: MSP experience SharePoint or OneDrive, Networking, Intune, Backups & cabling Any relevant qualifications How to Apply: To express your interest in this opportunity, please submit your CV. Suitable applicants will be contacted to discuss the role further. IT Support, IT Technician, 1st Line, 2nd Line, 1st/2nd Line, IT Engineer
Job Title: 1 st /2 nd Line IT Support Engineer Location: 4/week onsite across 3 locations in London (Hackney, Greenwich & Enfield) Contract Type: Permanent Salary: Up to £32,000 + Benefits Working Hours: 8am - 4pm - Monday to Friday Overview: An organisation who have seen significant growth over recent years is looking to hire an IT Support Engineer who we will provide support across 3 schools. The 1 st /2 nd Line IT Support Engineer position offers a unique opportunity to expand your current skillset, get involved in projects such as; Windows 11 & Windows Server upgrades and Intune rollouts. The 1 st /2 nd Line IT Support Engineer will also have the opportunity to research and suggest future projects that would be beneficial to deliver for the schools. In addition, the 1 st /2 nd Line IT Support Engineer will provide BAU support different applications such as Office 365, Active Directory, emails, hardware and other education specific software. Essential Skills & Experience - 1 st /2 nd Line IT Support Engineer: Active Directory - Manage users, create accounts, group management, account sync with Office 365 Office 365 - Teams management, email support, adding to distribution lists Hardware - Experience troubleshooting, printers, whiteboards, TVs, projectors Windows 10/11 Educational experience Desirable Skills - 1 st /2 nd Line IT Support Engineer: MSP experience SharePoint or OneDrive, Networking, Intune, Backups & cabling Any relevant qualifications How to Apply: To express your interest in this opportunity, please submit your CV. Suitable applicants will be contacted to discuss the role further. IT Support, IT Technician, 1st Line, 2nd Line, 1st/2nd Line, IT Engineer
28/05/2026
Full time
Job Title: 1 st /2 nd Line IT Support Engineer Location: 4/week onsite across 3 locations in London (Hackney, Greenwich & Enfield) Contract Type: Permanent Salary: Up to £32,000 + Benefits Working Hours: 8am - 4pm - Monday to Friday Overview: An organisation who have seen significant growth over recent years is looking to hire an IT Support Engineer who we will provide support across 3 schools. The 1 st /2 nd Line IT Support Engineer position offers a unique opportunity to expand your current skillset, get involved in projects such as; Windows 11 & Windows Server upgrades and Intune rollouts. The 1 st /2 nd Line IT Support Engineer will also have the opportunity to research and suggest future projects that would be beneficial to deliver for the schools. In addition, the 1 st /2 nd Line IT Support Engineer will provide BAU support different applications such as Office 365, Active Directory, emails, hardware and other education specific software. Essential Skills & Experience - 1 st /2 nd Line IT Support Engineer: Active Directory - Manage users, create accounts, group management, account sync with Office 365 Office 365 - Teams management, email support, adding to distribution lists Hardware - Experience troubleshooting, printers, whiteboards, TVs, projectors Windows 10/11 Educational experience Desirable Skills - 1 st /2 nd Line IT Support Engineer: MSP experience SharePoint or OneDrive, Networking, Intune, Backups & cabling Any relevant qualifications How to Apply: To express your interest in this opportunity, please submit your CV. Suitable applicants will be contacted to discuss the role further. IT Support, IT Technician, 1st Line, 2nd Line, 1st/2nd Line, IT Engineer
IT Technician Llanelli - On site 30,000 - 32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems? This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems. You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments. The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
27/05/2026
Full time
IT Technician Llanelli - On site 30,000 - 32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems? This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems. You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments. The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
IT Technician Southwest London Up to 32,500 + 30 Days Holiday + Great Pension + Lunch Provided + Training and Development + Monday to Friday Are you an IT Technician or 1st Line Support looking for a varied role where you can develop your technical skills and gain hands on experience across hardware, networks, systems, and user support? Do you want to join a friendly and highly technology-focused environment where no two days are the same, offering the chance to learn from experienced 2nd and 3rd line engineers while working in a supportive team? This well established and highly regarded education provider is known for its welcoming culture, excellent facilities, and strong investment in technology across the school. Staff enjoy a friendly and accommodating environment where teamwork and flexibility are valued, alongside the opportunity to develop technical skills across a wide range of systems and devices. With a highly tech enabled environment including laptops, iPads, AV equipment and classroom technology, this role offers exceptional variety and exposure. In this role, you will provide hands on IT support across the school, working closely with staff and students to resolve day to day technical issues. You will support a broad range of technology including hardware, Active Directory, laptops, iPads, networking, projectors, classroom equipment and audio-visual systems. This is a highly varied, practical role where you could be troubleshooting user issues one moment and supporting IT equipment installations the next. Working alongside experienced senior IT staff, you will gain valuable exposure to both 1st and some 2nd line support responsibilities. The ideal candidate will have experience in a 1st Line IT Support, IT Technician or Service Desk position and be someone who enjoys problem solving and learning new skills. Knowledge of hardware, networking or Active Directory would be beneficial, but attitude, flexibility and a willingness to learn are the most important factors. This is an excellent opportunity for an aspiring IT professional looking to broaden their skills in a stable and supportive environment, offering real hands-on learning, fantastic variety, and an outstanding work life balance. The Role: Provide hands on IT support across a highly tech enabled school environment Support laptops, iPads, projectors, AV equipment, networking and user issues Gain exposure to Active Directory, hardware troubleshooting and IT systems Work closely with experienced 2nd and 3rd line engineers to develop skills Monday to Friday, fully site based (8:25am - 4:30pm, shorter hours during school holidays) The Person: Experience in a 1st Line IT Support, IT Technician or similar role Keen to develop and broaden technical skills Good attitude, adaptable and happy working in a varied environment Exposure to hardware, networking or Active Directory advantageous Strong communication skills and enjoys helping people Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
27/05/2026
Full time
IT Technician Southwest London Up to 32,500 + 30 Days Holiday + Great Pension + Lunch Provided + Training and Development + Monday to Friday Are you an IT Technician or 1st Line Support looking for a varied role where you can develop your technical skills and gain hands on experience across hardware, networks, systems, and user support? Do you want to join a friendly and highly technology-focused environment where no two days are the same, offering the chance to learn from experienced 2nd and 3rd line engineers while working in a supportive team? This well established and highly regarded education provider is known for its welcoming culture, excellent facilities, and strong investment in technology across the school. Staff enjoy a friendly and accommodating environment where teamwork and flexibility are valued, alongside the opportunity to develop technical skills across a wide range of systems and devices. With a highly tech enabled environment including laptops, iPads, AV equipment and classroom technology, this role offers exceptional variety and exposure. In this role, you will provide hands on IT support across the school, working closely with staff and students to resolve day to day technical issues. You will support a broad range of technology including hardware, Active Directory, laptops, iPads, networking, projectors, classroom equipment and audio-visual systems. This is a highly varied, practical role where you could be troubleshooting user issues one moment and supporting IT equipment installations the next. Working alongside experienced senior IT staff, you will gain valuable exposure to both 1st and some 2nd line support responsibilities. The ideal candidate will have experience in a 1st Line IT Support, IT Technician or Service Desk position and be someone who enjoys problem solving and learning new skills. Knowledge of hardware, networking or Active Directory would be beneficial, but attitude, flexibility and a willingness to learn are the most important factors. This is an excellent opportunity for an aspiring IT professional looking to broaden their skills in a stable and supportive environment, offering real hands-on learning, fantastic variety, and an outstanding work life balance. The Role: Provide hands on IT support across a highly tech enabled school environment Support laptops, iPads, projectors, AV equipment, networking and user issues Gain exposure to Active Directory, hardware troubleshooting and IT systems Work closely with experienced 2nd and 3rd line engineers to develop skills Monday to Friday, fully site based (8:25am - 4:30pm, shorter hours during school holidays) The Person: Experience in a 1st Line IT Support, IT Technician or similar role Keen to develop and broaden technical skills Good attitude, adaptable and happy working in a varied environment Exposure to hardware, networking or Active Directory advantageous Strong communication skills and enjoys helping people Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Amazon is seeking an IT Support professional in Greater London to maintain and support IT infrastructure, ensuring high performance and adherence to service standards. Responsibilities include installation, maintenance of IT equipment, and providing technical support. Ideal candidates will have experience with various operating systems, networking, and relevant certifications. The role offers significant growth opportunities and involvement in exciting projects, while working in a dynamic, customer-oriented environment.
27/05/2026
Full time
Amazon is seeking an IT Support professional in Greater London to maintain and support IT infrastructure, ensuring high performance and adherence to service standards. Responsibilities include installation, maintenance of IT equipment, and providing technical support. Ideal candidates will have experience with various operating systems, networking, and relevant certifications. The role offers significant growth opportunities and involvement in exciting projects, while working in a dynamic, customer-oriented environment.
