Senior IT Engineer - 3rd Line Support

£40,000 - £45,000 DOE

Barnet, N20

You will be joining a very small but extremely successful managed service provider (MSP) who pride themselves in providing an excellent level of customer service. They believe training is very important and aim to fill the full potential for all of their staff. You will be based in their offices located in Barnet, North of London, and will have the chance to regularly visit client's sites. You will also be given the chance to progress, learn and adapt whilst earning a fantastic starting salary!

Sound interesting? Apply today!

Our client recognise that IT isn't all about computers - It's about developing personal relationships and becoming a reliable partner. Their aim is to make their clients' IT work in the best way for them - and not the other way round! So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can!

Responsibilities for the Service Desk Engineer?

• IT Support relating to technical issues involving Microsoft's core business applications and operating systems
• Support of disaster recovery solutions
• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• System documentation maintenance and review in ConnectWise and IT Glue
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Skills required/desirable:

• Microsoft Operating Systems, Desktop and Server (including Small Business Server)
• Active Directory,
• Exchange
• Hyper-V
• Office 365
• Excellent Microsoft Office application knowledge
• Network administration (Firewalls, Shares, permissions, configurations, CCNA, etc.)
• Windows Servers
• Remote Monitoring and Maintenance (RMM) systems
• Service Desk systems

* Hours of work will be between 9am and 6pm Mondays to Fridays

Due to the number of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.