2nd Line IT Infrastructure Engineer - large training budget

Do you have some good 2nd Line IT Support based skills? Are you looking to work as part of a great team with a fun positive culture? Are you looking to work with a growing company that is able to offer quick progression and who will pay for certifications? The day to day responsibilities will include: • Takes ownership of incidents which cannot be solved immediately with the means of 1st Line Support. • If necessary, they will request external support, e.g. from software or hardware manufacturers. • Restoring a failed IT Service as quickly as possible. • If no ad-hoc solution can be achieved, 2nd Line Support will transfer the Incident to expert technical support groups (3rd Line Support). • If an unplanned disruption or degradation of service is found, the 2nd Line Support passes on the incident to Problem Management. • Liaising with clients throughout the lifecycle of the service ticket. • Prioritise and manage multiple tickets. • Ensure that any technical issues on a service ticket are escalated efficiently. Knowledge and Skills required ( a spread of the following i.e. the whole list is not essential): • Exchange 2007/2016 support. • Active Directory, Group Policy, DFS. • Networking (switches, routers, VLANs, firewalls, VPN). • VMware / Other Virtualisation technology (XenServer, Hyper-V, VirtualBox). • Citrix (Presentation server, XenApp, XenDesktop, NetScaler, Web Interface, Licensing server, Citrix Secure Gateway). • Windows Server OS (2003 R2, 2008 R2, 2012 R2). • DHCP. • DNS. • Print Server. • File Shares. • IIS. • Imaging systems (Norton Ghost, ShadowProtect, Windows Deployment Services). • Anti-Virus and disk encryption systems (Sophos, Bitlocker, Kaspersky, Norton, ESET, Mcafee). • Backup Technologies (Symantec Backup Exec, Veeam, AppAssure, Replay, VMware VDR/VDP, Acronis, Windows/NT Backup). • Database Server Applications (SQL, MySQL, PROGRESS, Oracle). Excellent opportunity with an outstanding technology company who are growing rapidily. Please apply asap - quick feedback guarenteed