323 Technical Support jobs

Department:  IT Location:  Hybrid working between our head office (Aldgate, London) and home Hours of Work:  37.5 hours a week Contract:  Full-time, permanent Salary:  £25,000 – £28,000 per annum Closing date:  Monday 7th August at 10am Annual Leave:  33 days (plus eight bank holidays) Benefits:  Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave Background: Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible. About the role: The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape. The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential. You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired. This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment. Our Culture and benefits: We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills. We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive. Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always. Dementia UK are proud to be Disability Confident Committed.

3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure) £44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire Agile working arrangements can be discussed with the successful candidate. Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision. As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility. Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments. You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.  You will be able to demonstrate: Excellent ICT Problem solving in a mission critical environment A strong understanding of Microsoft Windows operating system technologies A strong understanding of virtualised server and desktop provision A strong understanding of cloud-based infrastructure An excellent all-round ICT support understanding working as part of a busy team Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence? To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696 For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344. The closing date for completed applications is midnight Sunday 23rd April 2023 . Interviews will be held week commencing 1st May 2023 . There may be a requirement for some travel for which a pool car will be provided. The normal working week is 37 hours however you may occasionally need to work beyond normal office hours.  The postholder will also be required to provide rota cover on the Recall to Duty Scheme. In return we offer; Flexible working hours Family friendly policies Free car parking Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations Employee discount scheme Employee support networks Ongoing training and development opportunities Eligibility to join the Local Government Pension Scheme   We are committed to equality and fairness at work.  Applications are encouraged from all diverse communities. Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People.  All staff are expected to share this commitment. Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK. If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.

IT Technical Service Engineer The Downs School, W est Berkshir e   Closing Date:                  20 January 2023 Proposed Start Date:         March 2023 Salary:                          Band H - £30,151-£35,411 Full-time salary – Dependent on experience Contract type:                          1 year Fixed-term Maternity cover   We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT.  The ability to work as part of a team and show patience is also crucial. The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted.  The roll is over 1300 with a well-established Sixth Form.  Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’. The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34.  More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school. Please return your applications by 13 January 2023  to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org     The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.  

1 day/week, for indefinite duration. £400-£500/day incl., depending on demonstrated expertise. Reports to the Director of Technology. Key tasks in this role: (1) Developing and maintaining in-depth knowledge of the ins and outs of our core business systems and services as part of our business continuity plan – being there if the Director of Technology is unavailable. (2) Providing some general application and user support for our day-to-day operations, for our extensive in-house developed suite of cloud bases applications and platforms. This involves helping to support users and respond to some support queries. The main focus of this role is really on the business continuity aspect . As such, it may at first sight be a bit strange that we specifically also want this role to involve some user support tasks. We understand our prime target candidates probably don’t see themselves primarily as a user support person. However, we feel that, realistically, it would be impossible to step in at short notice without being properly familiar with the organisation, its people and its day-to-day concerns and workings. Just for clarity, in this role the candidate will not be writing code for us or designing our solutions and they will therefore be expected to work within the operational and strategic vision as set out by the Director and with the systems and services we have. We want to be clear about these constraints to avoid any future disappointment or disagreement. In this role, the candidate will most of the time be able to work from home/remotely, but will be required to attend our London office as required to carry out in-person or on-site duties and meetings occasionally. Our systems and services make heavy (and increasing) use of the AWS cloud, including services such as EC2, SES, IAM, Lambda, API Gateway, CloudFront. As stated above, a key part of the role is to become intimately familiar with the ins and outs of the core business systems and services as part of our business continuity planning. In terms of the skills, abilities and experience that we see as important for this role: Substantial and proven experience in managing AWS resources, including EC2, S3, IAM, SES, Lambda, DynamoDB,… Detailed understanding of the Windows environment, including desktop and server OS, Active Directory with Group Policy and Windows Server management. In-depth understanding of core network technologies such as DHCP, DNS, RADIUS, … Decent experience in managing Office365 email services. A good grasp of good security and data protection practice. Exposure to languages such as PHP, Javascript and node.js and decent expertise with MySQL databases is beneficial. Some real-world experience with programming in the area of web/cloud applications would be an added benefit, but not an absolute requirement. With regard to the sort of personality we are am looking for: Someone friendly and good at engaging with people at all levels and in all functions. Someone who communicates effectively and in a constructive manner. Someone who operates at all times with the highest degree of integrity and honesty. Someone who is organised and methodical. The Royal Society of Biology is a single unified voice for biology: advising Government and influencing policy; advancing education and professional development; supporting our members, and engaging and encouraging public interest in the life sciences. The Society represents a diverse membership of individuals, learned societies and other organisations. Individual members include practising scientists, students at all levels, professionals in academia, industry and education, and non-professionals with an interest in biology. Our vision is of a world that understands the true value of biology and how it can contribute to improving life for all. Our mission is to be the unifying voice for biology, to facilitate the promotion of new discoveries in biological science for national and international benefit, and to engage the wider public with our work.

Job Summary: The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime. The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom. Essential Functions: Represent Pinkerton's core values of integrity, vigilance, and excellence. Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role. Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics. Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan. Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times. Ensure all faults are captured accurately in the tracker ticketing system. Provide remote investigation, first line support of all security systems, with escalations to appropriate resources. Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage. Provide first line diagnostics of system issues prior to call outs being raised with the security vendor. Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator. Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site. Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence. Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required. Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations. Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval. Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager. Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports. Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention. Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement. Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements. All other duties assigned. Education, Experience, and Certifications: Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems. Competencies: Thorough understanding of IT principles and practices. Good understanding of enterprise security in a business environment. Solid understanding of security operations, design, and systems integration. Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical. Knowledge of local code/regulation/legislation knowledge for EMEA is desirable. Able to take accountability and ownership of issues, actions, decisions, and outcomes. Adaptable to work variations while ensuring on-going performance effectiveness.   Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.

POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online. We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch. POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products. Job Purpose The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team. Hours: Monday to Friday, 08:45 to 17:45. (1 hour Lunch) On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)   Position summary The key responsibilities for this role are the following: The candidate will be tasked with supporting our existing customers on a daily basis Recording customer issues and working through them in an organised fashion. Testing existing software to ensure it runs smoothly Finding any possible software issues Testing new software and upgrading the customer systems. The role includes the upkeep of all testing/customer documents.   Candidate Requirements: The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups. The candidate should demonstrate a methodical and organised approach. Some of the role is customer facing so a confident and polite telephone manner is required. Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.