2nd Line Desktop Support Engineer

2nd Line Desktop Support Engineer required near Watford. My client is recruiting for a full-time, experienced Desk-side Services Specialist to work within the busy IT Department, reporting to IT Service Delivery Manager. Key responsibilities: * To carry out installation and configuration of PCs, laptops and printers. * To carry out installation of desktop software and upgrades. * To resolve incidents and service requests against specified SLAs. * To provide support in response to requests for technical assistance in line with company quality standards and service level agreements. * To assist with the planning and implementation of office moves and relocation's. * To liaise with user areas and IT colleagues so as to understand their IT operational requirements. * To communicate with user areas and IT colleagues to ensure they are up to date with system changes. Required Skills and Work Experience * Proven 2nd Line Desktop Support experience * Active Directory 2008 * Microsoft Windows 7 * Microsoft Office suite 2010 * Lotus Notes Client * Printers Desirable * SCCM Deployment Server * Windows Server (Apply online only) * Avaya IP desk phones * IT Infrastructure Library (ITILv2 or v3) Foundation Please send in your CV if you have the above skills