Desktop Support Jobs in the UK | IT Assistance Careers

Watmos Community Homes Walsall, West Midlands. Hybrid Working.

Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives. This role involves: Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly. Providing first line diagnosis and resolution. Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure. The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles. Job Purpose: Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London. The work of the post holder will directly impact upon services that support front line services, their continuity and delivery. The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support. We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution. In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.

12/08/2024

Full time

Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives. This role involves: Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly. Providing first line diagnosis and resolution. Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure. The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles. Job Purpose: Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London. The work of the post holder will directly impact upon services that support front line services, their continuity and delivery. The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support. We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution. In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.

IT Technical Service Engineer

The Downs School West Berkshire, UK

IT Technical Service Engineer The Downs School, W est Berkshir e Closing Date: 20 January 2023 Proposed Start Date: March 2023 Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience Contract type: 1 year Fixed-term Maternity cover We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial. The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’. The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school. Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.

10/01/2023

Full time

IT Technical Service Engineer The Downs School, W est Berkshir e Closing Date: 20 January 2023 Proposed Start Date: March 2023 Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience Contract type: 1 year Fixed-term Maternity cover We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial. The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’. The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school. Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.

Business continuity and support role (Windows, AWS, O365), 1 day/week

Royal Society of Biology Remote mostly, occasional visits to London office

1 day/week, for indefinite duration. £400-£500/day incl., depending on demonstrated expertise. Reports to the Director of Technology. Key tasks in this role: (1) Developing and maintaining in-depth knowledge of the ins and outs of our core business systems and services as part of our business continuity plan – being there if the Director of Technology is unavailable. (2) Providing some general application and user support for our day-to-day operations, for our extensive in-house developed suite of cloud bases applications and platforms. This involves helping to support users and respond to some support queries. The main focus of this role is really on the business continuity aspect . As such, it may at first sight be a bit strange that we specifically also want this role to involve some user support tasks. We understand our prime target candidates probably don’t see themselves primarily as a user support person. However, we feel that, realistically, it would be impossible to step in at short notice without being properly familiar with the organisation, its people and its day-to-day concerns and workings. Just for clarity, in this role the candidate will not be writing code for us or designing our solutions and they will therefore be expected to work within the operational and strategic vision as set out by the Director and with the systems and services we have. We want to be clear about these constraints to avoid any future disappointment or disagreement. In this role, the candidate will most of the time be able to work from home/remotely, but will be required to attend our London office as required to carry out in-person or on-site duties and meetings occasionally. Our systems and services make heavy (and increasing) use of the AWS cloud, including services such as EC2, SES, IAM, Lambda, API Gateway, CloudFront. As stated above, a key part of the role is to become intimately familiar with the ins and outs of the core business systems and services as part of our business continuity planning. In terms of the skills, abilities and experience that we see as important for this role: Substantial and proven experience in managing AWS resources, including EC2, S3, IAM, SES, Lambda, DynamoDB,… Detailed understanding of the Windows environment, including desktop and server OS, Active Directory with Group Policy and Windows Server management. In-depth understanding of core network technologies such as DHCP, DNS, RADIUS, … Decent experience in managing Office365 email services. A good grasp of good security and data protection practice. Exposure to languages such as PHP, Javascript and node.js and decent expertise with MySQL databases is beneficial. Some real-world experience with programming in the area of web/cloud applications would be an added benefit, but not an absolute requirement. With regard to the sort of personality we are am looking for: Someone friendly and good at engaging with people at all levels and in all functions. Someone who communicates effectively and in a constructive manner. Someone who operates at all times with the highest degree of integrity and honesty. Someone who is organised and methodical. The Royal Society of Biology is a single unified voice for biology: advising Government and influencing policy; advancing education and professional development; supporting our members, and engaging and encouraging public interest in the life sciences. The Society represents a diverse membership of individuals, learned societies and other organisations. Individual members include practising scientists, students at all levels, professionals in academia, industry and education, and non-professionals with an interest in biology. Our vision is of a world that understands the true value of biology and how it can contribute to improving life for all. Our mission is to be the unifying voice for biology, to facilitate the promotion of new discoveries in biological science for national and international benefit, and to engage the wider public with our work.

05/10/2022

Contractor

1 day/week, for indefinite duration. £400-£500/day incl., depending on demonstrated expertise. Reports to the Director of Technology. Key tasks in this role: (1) Developing and maintaining in-depth knowledge of the ins and outs of our core business systems and services as part of our business continuity plan – being there if the Director of Technology is unavailable. (2) Providing some general application and user support for our day-to-day operations, for our extensive in-house developed suite of cloud bases applications and platforms. This involves helping to support users and respond to some support queries. The main focus of this role is really on the business continuity aspect . As such, it may at first sight be a bit strange that we specifically also want this role to involve some user support tasks. We understand our prime target candidates probably don’t see themselves primarily as a user support person. However, we feel that, realistically, it would be impossible to step in at short notice without being properly familiar with the organisation, its people and its day-to-day concerns and workings. Just for clarity, in this role the candidate will not be writing code for us or designing our solutions and they will therefore be expected to work within the operational and strategic vision as set out by the Director and with the systems and services we have. We want to be clear about these constraints to avoid any future disappointment or disagreement. In this role, the candidate will most of the time be able to work from home/remotely, but will be required to attend our London office as required to carry out in-person or on-site duties and meetings occasionally. Our systems and services make heavy (and increasing) use of the AWS cloud, including services such as EC2, SES, IAM, Lambda, API Gateway, CloudFront. As stated above, a key part of the role is to become intimately familiar with the ins and outs of the core business systems and services as part of our business continuity planning. In terms of the skills, abilities and experience that we see as important for this role: Substantial and proven experience in managing AWS resources, including EC2, S3, IAM, SES, Lambda, DynamoDB,… Detailed understanding of the Windows environment, including desktop and server OS, Active Directory with Group Policy and Windows Server management. In-depth understanding of core network technologies such as DHCP, DNS, RADIUS, … Decent experience in managing Office365 email services. A good grasp of good security and data protection practice. Exposure to languages such as PHP, Javascript and node.js and decent expertise with MySQL databases is beneficial. Some real-world experience with programming in the area of web/cloud applications would be an added benefit, but not an absolute requirement. With regard to the sort of personality we are am looking for: Someone friendly and good at engaging with people at all levels and in all functions. Someone who communicates effectively and in a constructive manner. Someone who operates at all times with the highest degree of integrity and honesty. Someone who is organised and methodical. The Royal Society of Biology is a single unified voice for biology: advising Government and influencing policy; advancing education and professional development; supporting our members, and engaging and encouraging public interest in the life sciences. The Society represents a diverse membership of individuals, learned societies and other organisations. Individual members include practising scientists, students at all levels, professionals in academia, industry and education, and non-professionals with an interest in biology. Our vision is of a world that understands the true value of biology and how it can contribute to improving life for all. Our mission is to be the unifying voice for biology, to facilitate the promotion of new discoveries in biological science for national and international benefit, and to engage the wider public with our work.

ERP Support Desk Analyst

MBP Solutions Ltd Skipton, UK

ERP Support Desk Analyst Based in our Skipton, UK office Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central? MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development. About us At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan. Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there: We work together for a more sustainable world by helping industries reduce their impact on the We turn one industry’s by-product into another industry’s raw material by partnering with them to optimise resource use and generate added value. We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way. As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers. Your main tasks will be: Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed. Working with the business to create functional requirements and user Functional testing of enhancements completed by gold Ensure that data owners are following best practice with regular reporting to highlight Manage our master data and deal with requests for changes Create training documents for administrative processes and system Complete the onboarding/offboarding and training of new Manage and maintain security roles and Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates. Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing Write news articles relating to Business Central and be the champion of the product. We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples): A bachelor's degree or equivalent in a relevant IT As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be General understanding of accounting and operations processes with logistics and sales process experience an Knowledge of data management such as importing from spreadsheets and using data Understanding of relational databases. Advanced Microsoft Office 365 skills including SharePoint, Power Automate Experience using Continia Document Capture and Jet Analytics (preferred, not required). Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving. Written and verbal English language skills at business Essential demonstrable Skills/Profile we are looking for: Strong communication skills, with the ability to communicate effectively at all levels Ability to work well on own initiative, presenting ideas Strong analytical skills Structured, methodical and well-organised Ability to work well under pressure and to deadlines Enthusiasm and self-motivation, with a proactive approach to all tasks Team player who contributes to our collaborative culture High attention to detail with evidenced problem-solving skills A positive approach to change Why work for us? Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms. Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another. Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN. We offer: A competitive salary Working for an international company dedicated to sustainability, the environment and natural resources Free parking Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales A friendly, professional and nurturing culture, dedicated to engagement and retention Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review Training opportunities with a focus on professional development Occasional international travel to other MBP offices (role dependent) For more information about MBP or the position, please visit www.mbpsolutions.com NO AGENCIES PLEASE

15/09/2022

Full time

ERP Support Desk Analyst Based in our Skipton, UK office Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central? MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development. About us At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan. Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there: We work together for a more sustainable world by helping industries reduce their impact on the We turn one industry’s by-product into another industry’s raw material by partnering with them to optimise resource use and generate added value. We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way. As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers. Your main tasks will be: Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed. Working with the business to create functional requirements and user Functional testing of enhancements completed by gold Ensure that data owners are following best practice with regular reporting to highlight Manage our master data and deal with requests for changes Create training documents for administrative processes and system Complete the onboarding/offboarding and training of new Manage and maintain security roles and Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates. Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing Write news articles relating to Business Central and be the champion of the product. We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples): A bachelor's degree or equivalent in a relevant IT As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be General understanding of accounting and operations processes with logistics and sales process experience an Knowledge of data management such as importing from spreadsheets and using data Understanding of relational databases. Advanced Microsoft Office 365 skills including SharePoint, Power Automate Experience using Continia Document Capture and Jet Analytics (preferred, not required). Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving. Written and verbal English language skills at business Essential demonstrable Skills/Profile we are looking for: Strong communication skills, with the ability to communicate effectively at all levels Ability to work well on own initiative, presenting ideas Strong analytical skills Structured, methodical and well-organised Ability to work well under pressure and to deadlines Enthusiasm and self-motivation, with a proactive approach to all tasks Team player who contributes to our collaborative culture High attention to detail with evidenced problem-solving skills A positive approach to change Why work for us? Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms. Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another. Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN. We offer: A competitive salary Working for an international company dedicated to sustainability, the environment and natural resources Free parking Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales A friendly, professional and nurturing culture, dedicated to engagement and retention Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review Training opportunities with a focus on professional development Occasional international travel to other MBP offices (role dependent) For more information about MBP or the position, please visit www.mbpsolutions.com NO AGENCIES PLEASE

Salesforce Administrator

Anna Freud London, UK

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: http://www.annafreud.org/about/ . We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community. The Salesforce Admin will be key for the successful operation of Anna Freud’s Salesforce environment which is at the heart of the current digital transformation. We have developed a bespoke salesforce product that truly benefits the user, in a mental health environment. Working within the IT Department this role is essential to ensure that Salesforce operates effectively for internal and external stakeholders. The Salesforce Administrator is expected to administer the system, aid in designing solutions, and assist in supporting the developments already in place. The post-holder will work within the IT department in Central Support Team but they will also be working with teams across the organisation as the first line of support for any issues. The successful candidate will join a small and supportive team of 7 people within a fast paced and busy environment as there is a lot to do, with a mixture of team working but also having the initiative to problem solve independently. Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship. Location Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD). Contract duration Fixed-term (two years in the first instance but with scope to extend) Closing date for applications Midday (12pm), Wednesday 23 October 2024. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities. Notification of interview Shortlisted applicants will be notified no later than Wednesday 13 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants. Interviews Interviews will be held on Wednesday 20 November 2024. How to apply Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

14/10/2024

Full time

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: http://www.annafreud.org/about/ . We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community. The Salesforce Admin will be key for the successful operation of Anna Freud’s Salesforce environment which is at the heart of the current digital transformation. We have developed a bespoke salesforce product that truly benefits the user, in a mental health environment. Working within the IT Department this role is essential to ensure that Salesforce operates effectively for internal and external stakeholders. The Salesforce Administrator is expected to administer the system, aid in designing solutions, and assist in supporting the developments already in place. The post-holder will work within the IT department in Central Support Team but they will also be working with teams across the organisation as the first line of support for any issues. The successful candidate will join a small and supportive team of 7 people within a fast paced and busy environment as there is a lot to do, with a mixture of team working but also having the initiative to problem solve independently. Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship. Location Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD). Contract duration Fixed-term (two years in the first instance but with scope to extend) Closing date for applications Midday (12pm), Wednesday 23 October 2024. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities. Notification of interview Shortlisted applicants will be notified no later than Wednesday 13 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants. Interviews Interviews will be held on Wednesday 20 November 2024. How to apply Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

IT Support Engineer

UCA Consulting ltd Salisbury, UK

Company Info Our client is a home care services agency providing highly-trained carers across the UK, including live-in care and visiting care services. With an aim to create a world with reimagined, better care that empowers people to be more independent within their own homes, our clients have been growing since 2006. They have opened five offices across England and Wales and are committed to giving people the best possible care that fits with their lives, helping them to stay in the comfort of their own homes. Job Purpose To assist the Group IT Manager in the delivery of IT services and IT Support to the business. This will include the maintenance and availability of the Core Network Infrastructure, Core Business Servers and Systems , End user Computing (Desktops, Laptops, Smart Devices, IP Telephony, Desktop Applications) Cloud Services to include Google Enterprise. Recording and management of Incidents, Problems, Requests, and Changes through the IT ServiceDesk. Supporting all staff with the use of our clients systems, hardware and applications. The Team The Team at our clients internal IT Team consists of a Group IT Manager and 2 Support Engineers. The team is currently run by the Chief Technology Officer. The Team are based in Salisbury and expected to be a reasonable commutable distance from the Office to support both work hours and any on call demands. Position summary The role seeks to provide IT Service Support to over 400 users. The role is varied, requiring the Engineer to be fully flexible in their role. Primarily supporting end user computing, however the business is undertaking a complete IT Refresh programme, and is now looking to embed systems and processes within the business. This requires the Engineer to also assist in supporting Core IT Networks (Wired and Wireless), Core On Prem + Cloud Systems and Services whilst adopting a risk averse attitude in their role in line with Cyber Essentials. The company is adopting ITIL Framework approach and is compliant to NHS DSP Standard. IT Service Support extends across 4 fixed locations with extensive mobile support provided from Salisbury. The role requires some site visits, on-call support out of hours and at weekends. Our client’s staff primarily uses Google Applications (to include GMail, Google Docs, Sheets, Slides, Chat), supported by Microsoft Office Suite 2019 where necessary. Key responsibilities for this role include but not are not limited to: To Serve as first point of contact for IT Support within the organisation Installing, configuring and maintaining software and hardware components of computer and network systems Responding in a timely manner to service issues and requests Diagnosing and troubleshooting software and hardware issues To report on the status of all system and network operations processes and identify improvements where possible. Repairing and replacing damaged computer, printing and network components Maintain existing Google Applications built with Google Apps Script. Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures. To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, bile Devices) To Record and maintain accurate records on the IT ServiceDesk system To assist in the production of IT Reports to support business requirements Testing New Hardware and software before full scale installation Provide out of hours IT support as agreed on a rotational basis Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required To provide training to new staff members on current systems and on new systems which may be introduced To attend training sessions as directed by your line manager To want to learn and be a team player The role may require additional duties to be performed outside of the day-to-day role to ensure the efficient running of the department or business area. Candidate Requirements: The Web Developer will already have some and aspire to all the following attributes… The ideal candidate will: Minimum of 4 Years in an IT Service Support Role Ideally be Microsoft Certified Professional accredited, though a thorough understanding of Windows Server 2019 and/or Windows 10 Desktop is essential Be personable and able to interact with others across a wide range of technical skills Possess excellent organisational and time management skills Be experienced across a broad range of Information Technology Ideally have experience of using Google Workspace to support a business. Full driving licence, car and willing to drive as part of satellite location support. Effective Written and Oral communication Skills Ability to manage own time and deal with multiple tasks efficiently Excellent Interpersonal and customer care Skills Strong Problem Solving Skills An ability to assess each employees IT Knowledge level Logical Thinker Good Analytical and Problem Solving Skills Ability to attend work punctually and reliably Desire to learn and be an effective Team member

03/03/2022

Full time

Company Info Our client is a home care services agency providing highly-trained carers across the UK, including live-in care and visiting care services. With an aim to create a world with reimagined, better care that empowers people to be more independent within their own homes, our clients have been growing since 2006. They have opened five offices across England and Wales and are committed to giving people the best possible care that fits with their lives, helping them to stay in the comfort of their own homes. Job Purpose To assist the Group IT Manager in the delivery of IT services and IT Support to the business. This will include the maintenance and availability of the Core Network Infrastructure, Core Business Servers and Systems , End user Computing (Desktops, Laptops, Smart Devices, IP Telephony, Desktop Applications) Cloud Services to include Google Enterprise. Recording and management of Incidents, Problems, Requests, and Changes through the IT ServiceDesk. Supporting all staff with the use of our clients systems, hardware and applications. The Team The Team at our clients internal IT Team consists of a Group IT Manager and 2 Support Engineers. The team is currently run by the Chief Technology Officer. The Team are based in Salisbury and expected to be a reasonable commutable distance from the Office to support both work hours and any on call demands. Position summary The role seeks to provide IT Service Support to over 400 users. The role is varied, requiring the Engineer to be fully flexible in their role. Primarily supporting end user computing, however the business is undertaking a complete IT Refresh programme, and is now looking to embed systems and processes within the business. This requires the Engineer to also assist in supporting Core IT Networks (Wired and Wireless), Core On Prem + Cloud Systems and Services whilst adopting a risk averse attitude in their role in line with Cyber Essentials. The company is adopting ITIL Framework approach and is compliant to NHS DSP Standard. IT Service Support extends across 4 fixed locations with extensive mobile support provided from Salisbury. The role requires some site visits, on-call support out of hours and at weekends. Our client’s staff primarily uses Google Applications (to include GMail, Google Docs, Sheets, Slides, Chat), supported by Microsoft Office Suite 2019 where necessary. Key responsibilities for this role include but not are not limited to: To Serve as first point of contact for IT Support within the organisation Installing, configuring and maintaining software and hardware components of computer and network systems Responding in a timely manner to service issues and requests Diagnosing and troubleshooting software and hardware issues To report on the status of all system and network operations processes and identify improvements where possible. Repairing and replacing damaged computer, printing and network components Maintain existing Google Applications built with Google Apps Script. Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures. To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, bile Devices) To Record and maintain accurate records on the IT ServiceDesk system To assist in the production of IT Reports to support business requirements Testing New Hardware and software before full scale installation Provide out of hours IT support as agreed on a rotational basis Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required To provide training to new staff members on current systems and on new systems which may be introduced To attend training sessions as directed by your line manager To want to learn and be a team player The role may require additional duties to be performed outside of the day-to-day role to ensure the efficient running of the department or business area. Candidate Requirements: The Web Developer will already have some and aspire to all the following attributes… The ideal candidate will: Minimum of 4 Years in an IT Service Support Role Ideally be Microsoft Certified Professional accredited, though a thorough understanding of Windows Server 2019 and/or Windows 10 Desktop is essential Be personable and able to interact with others across a wide range of technical skills Possess excellent organisational and time management skills Be experienced across a broad range of Information Technology Ideally have experience of using Google Workspace to support a business. Full driving licence, car and willing to drive as part of satellite location support. Effective Written and Oral communication Skills Ability to manage own time and deal with multiple tasks efficiently Excellent Interpersonal and customer care Skills Strong Problem Solving Skills An ability to assess each employees IT Knowledge level Logical Thinker Good Analytical and Problem Solving Skills Ability to attend work punctually and reliably Desire to learn and be an effective Team member

SharePoint Support Officer

RSPB

SharePoint Support Officer Reference: OCT20214412 Location: Flexible in England Salary: £25,280.00 - £28,045.00 Per Annum Benefits: Pension, Life Assurance and Annual Leave Saving nature involves large amounts of information and it is vital that it is kept secure and properly organised. The RSPB is looking for an experienced SharePoint user to support its transition to SharePoint Online. You'll be a key part of the team providing support and guidance to people throughout the whole organisation using a combination of Teams meetings, video conferencing, phone and email. In addition to supporting SharePoint you will also help colleagues with use and understand Teams, Yammer, Lists, Forms, Planner, the Power Platform, Delve, etc. You will help us ensure that we adhere to best-practices and methods for collaboration and information sharing and to document those. You will also look at how SharePoint can improve process efficiency by using of automation flows. You will help RSPB colleagues use and manage document libraries by: effective use of views & properties manage, and modify Content Types using, where appropriate, document sets ensuring page authors understand the available web parts and how best to use them You will also play a key role in helping us transition Classic SharePoint Online sites to Modern. Given the ever-changing nature of the Microsoft 365 ecosystem it is essential that you continue to update your skills and technical knowledge and to look for improved ways to support the RSPB’s use of SharePoint. You will help the RSPB prepare for and manage forthcoming changes to SharePoint and associated apps as published in the Microsoft Roadmap by preparing or update relevant training or support material. What we need from you: This role is suitable for working remotely or from an RSPB office in England. Essentials: A thorough understanding of SharePoint’s permission model, options for sharing files, document libraries, content types, site columns, managed terms, custom lists and views Able to use PowerApps to modify the New, Edit and View forms Able to use Power Automate to create event-driven flows Desirables: A good working knowledge of other Microsoft 365 apps such as Teams, Yammer, Power BI, etc. Initiative and judgement to resolve problems independently. Ability to communicate clearly verbally and in writing to ensure effective reporting and customer service. Ability to plan or schedule own work-days, and to respond to changing pressures or requirements. Effective interpersonal and communication skills. Experience of personal development in a similar or related role(s) Experience of using Sharegate or Apricot would be an advantage. This is a full-time role that we are actively recruiting and assessing applications upon receipt. Closing date: 23:59, 18 November 2021 We reserve the right to close this advert at any time once sufficient applications have been received. TO APPLY AND FOR MORE INFORMATION: If you would like to find out more, please click the Apply button to be directed to our website where you can complete the application process.

28/10/2021

Full time

SharePoint Support Officer Reference: OCT20214412 Location: Flexible in England Salary: £25,280.00 - £28,045.00 Per Annum Benefits: Pension, Life Assurance and Annual Leave Saving nature involves large amounts of information and it is vital that it is kept secure and properly organised. The RSPB is looking for an experienced SharePoint user to support its transition to SharePoint Online. You'll be a key part of the team providing support and guidance to people throughout the whole organisation using a combination of Teams meetings, video conferencing, phone and email. In addition to supporting SharePoint you will also help colleagues with use and understand Teams, Yammer, Lists, Forms, Planner, the Power Platform, Delve, etc. You will help us ensure that we adhere to best-practices and methods for collaboration and information sharing and to document those. You will also look at how SharePoint can improve process efficiency by using of automation flows. You will help RSPB colleagues use and manage document libraries by: effective use of views & properties manage, and modify Content Types using, where appropriate, document sets ensuring page authors understand the available web parts and how best to use them You will also play a key role in helping us transition Classic SharePoint Online sites to Modern. Given the ever-changing nature of the Microsoft 365 ecosystem it is essential that you continue to update your skills and technical knowledge and to look for improved ways to support the RSPB’s use of SharePoint. You will help the RSPB prepare for and manage forthcoming changes to SharePoint and associated apps as published in the Microsoft Roadmap by preparing or update relevant training or support material. What we need from you: This role is suitable for working remotely or from an RSPB office in England. Essentials: A thorough understanding of SharePoint’s permission model, options for sharing files, document libraries, content types, site columns, managed terms, custom lists and views Able to use PowerApps to modify the New, Edit and View forms Able to use Power Automate to create event-driven flows Desirables: A good working knowledge of other Microsoft 365 apps such as Teams, Yammer, Power BI, etc. Initiative and judgement to resolve problems independently. Ability to communicate clearly verbally and in writing to ensure effective reporting and customer service. Ability to plan or schedule own work-days, and to respond to changing pressures or requirements. Effective interpersonal and communication skills. Experience of personal development in a similar or related role(s) Experience of using Sharegate or Apricot would be an advantage. This is a full-time role that we are actively recruiting and assessing applications upon receipt. Closing date: 23:59, 18 November 2021 We reserve the right to close this advert at any time once sufficient applications have been received. TO APPLY AND FOR MORE INFORMATION: If you would like to find out more, please click the Apply button to be directed to our website where you can complete the application process.

IT Support Engineer

IRS Recruitment Limited Wallsend NE28, UK

An exciting opportunity has arisen for an experienced IT Support Engineer to join our client who are looking to grow their team. Predominantly used for the fabrication, production and assembly of offshore wind farms, the production facility is based in the North East of England, near the vibrant city of Newcastle upon Tyne. In recent years, our client has played their part in a number of notable renewable energy projects, from the Beatrice Offshore Wind Farm to the European Wind Deployment Centre. There has never been a better time to join our growing clients’ team. They truly believe that people are their biggest asset and as such, encourage and invest in lifelong learning for their employees. This role offers the chance to work on ambitious projects within an ambitious group. Salary offered: £26,000pa subject to experience; however, negotiable for the right candidate. The responsibilities and requirements of the role include: . Responsibilities ● Responsible for the correct operation and optimisation of the network and server infrastructure of our client. ● Configure and monitors back-ups ● Ordering IT material ● Daily support for users ● Supporting IT colleagues from other sites ● Participation in IT projects of the client group Requirements ● Extensive knowledge of networks, TCP/IP, routings, VLANs, Fortinet ● Extensive knowledge of Windows server systems, Active Directory, DFS, DNS, Group Policies ● Extensive knowledge of Veeam Back-up and Replication ● Knowledge of Microsoft Exchange 2016 ● Extensive knowledge of VMWare, vSphere, and server and storage systems (Dell) ● (Extensive) knowledge of SCCM is an advantage Autonomy and complexity ● Inventive approach to problem analysis and looking for solutions. ● Priority of tasks are often influenced by network and users, but there is a constant balancing of individual and collective interest. ● Reports to the group’s ICT Infrastructure Manager. ● Willingness to work outside office hours occasionally. If you are an experienced IT Support Engineer looking for your next contract, please apply now!

21/09/2021

Full time

An exciting opportunity has arisen for an experienced IT Support Engineer to join our client who are looking to grow their team. Predominantly used for the fabrication, production and assembly of offshore wind farms, the production facility is based in the North East of England, near the vibrant city of Newcastle upon Tyne. In recent years, our client has played their part in a number of notable renewable energy projects, from the Beatrice Offshore Wind Farm to the European Wind Deployment Centre. There has never been a better time to join our growing clients’ team. They truly believe that people are their biggest asset and as such, encourage and invest in lifelong learning for their employees. This role offers the chance to work on ambitious projects within an ambitious group. Salary offered: £26,000pa subject to experience; however, negotiable for the right candidate. The responsibilities and requirements of the role include: . Responsibilities ● Responsible for the correct operation and optimisation of the network and server infrastructure of our client. ● Configure and monitors back-ups ● Ordering IT material ● Daily support for users ● Supporting IT colleagues from other sites ● Participation in IT projects of the client group Requirements ● Extensive knowledge of networks, TCP/IP, routings, VLANs, Fortinet ● Extensive knowledge of Windows server systems, Active Directory, DFS, DNS, Group Policies ● Extensive knowledge of Veeam Back-up and Replication ● Knowledge of Microsoft Exchange 2016 ● Extensive knowledge of VMWare, vSphere, and server and storage systems (Dell) ● (Extensive) knowledge of SCCM is an advantage Autonomy and complexity ● Inventive approach to problem analysis and looking for solutions. ● Priority of tasks are often influenced by network and users, but there is a constant balancing of individual and collective interest. ● Reports to the group’s ICT Infrastructure Manager. ● Willingness to work outside office hours occasionally. If you are an experienced IT Support Engineer looking for your next contract, please apply now!

QA and Software Tester and Tester Manager

H3O Digital Oxford Street London (regular travel to Bristol)

Role: Tester and Test Manager Internal Reference: ROLE1010/1011 Department : Technical Excellence Capability Centre (TECC) Location(s): London based, with regular paid travel to Bristol area Position Type: Permanent Hours of Work: Full Time (37.5 hours per week) Salary : £40,000-£60,000 DOE Benefits : 20 days paid holiday + bank holidays + 1 bonus day holiday. Pension contributions. This thriving Tech company is thrilled to announce the requirement to hire Testers at both expert and management level due to two recently won contracts. It is truly an exciting time to join the team as the business has seen an up rise in clients and their requirements over the last year and look to push the business further than ever before! Both roles will be pivotal in achieving customer satisfaction with our newly won contracts by ensuring expectations are met through the testing of their digital environment. While the Manager will also take responsible for defining the full testing lifecycle for the company’s key customer accounts as well as internal systems; and assuring the testing strategy for a variety of technical deliverables working alongside multiple teams to ensure solutions meet requirements. The tester will focus on following test plans for key accounts and internal systems. As part of the multi-disciplined capability centre team, your skills will need to be honed in testing Java & Oracle web applications and Windows 10 with associated applications. To be successful, you will have 5+years Tester experience working within large enterprise environments across different sectors. You are a self-starter able to work independently while flourishing in a team environment with strong interpersonal skills, oral and written communication will be second to none, as will analytical skills. While we do not expect you to be an expert in troubleshooting you will need to have some experience in this area to enable full function in your role. With a keen eye for detail you will be able to understand and carry out business processes relating them to the testing solution. You will need to be proficient in MS Office Suite applications (MS Project, Excel, Word, PowerPoint and Visio). You will hold a number of technical certificates and ideally ISTQB Testing qualification, with a thirst to continue your career progression and a proactive approach to continued professional development. Tester Managers will require an additional 3+years in a similar management role with strong people management and motivation ability. Strong experience of leading the testing on large enterprise systems is a must. As is the ability to take lead and work with senior internal and external stakeholders. You will also have robust manual and automation testing experience as well as experience in system interaction and data migration. These roles need individuals who understands the importance of flexibility in a small business and is able to adapt quickly and think on their feet. There will never be a dull day so you must work well under pressure. While you should never be afraid to ask for help where you need it, you will be expected to be an expert in your field! The role is full time permanent and based in London with occasional travel to Bristol area (paid). Deadline date: 5th May 2021

14/04/2021

Full time

Role: Tester and Test Manager Internal Reference: ROLE1010/1011 Department : Technical Excellence Capability Centre (TECC) Location(s): London based, with regular paid travel to Bristol area Position Type: Permanent Hours of Work: Full Time (37.5 hours per week) Salary : £40,000-£60,000 DOE Benefits : 20 days paid holiday + bank holidays + 1 bonus day holiday. Pension contributions. This thriving Tech company is thrilled to announce the requirement to hire Testers at both expert and management level due to two recently won contracts. It is truly an exciting time to join the team as the business has seen an up rise in clients and their requirements over the last year and look to push the business further than ever before! Both roles will be pivotal in achieving customer satisfaction with our newly won contracts by ensuring expectations are met through the testing of their digital environment. While the Manager will also take responsible for defining the full testing lifecycle for the company’s key customer accounts as well as internal systems; and assuring the testing strategy for a variety of technical deliverables working alongside multiple teams to ensure solutions meet requirements. The tester will focus on following test plans for key accounts and internal systems. As part of the multi-disciplined capability centre team, your skills will need to be honed in testing Java & Oracle web applications and Windows 10 with associated applications. To be successful, you will have 5+years Tester experience working within large enterprise environments across different sectors. You are a self-starter able to work independently while flourishing in a team environment with strong interpersonal skills, oral and written communication will be second to none, as will analytical skills. While we do not expect you to be an expert in troubleshooting you will need to have some experience in this area to enable full function in your role. With a keen eye for detail you will be able to understand and carry out business processes relating them to the testing solution. You will need to be proficient in MS Office Suite applications (MS Project, Excel, Word, PowerPoint and Visio). You will hold a number of technical certificates and ideally ISTQB Testing qualification, with a thirst to continue your career progression and a proactive approach to continued professional development. Tester Managers will require an additional 3+years in a similar management role with strong people management and motivation ability. Strong experience of leading the testing on large enterprise systems is a must. As is the ability to take lead and work with senior internal and external stakeholders. You will also have robust manual and automation testing experience as well as experience in system interaction and data migration. These roles need individuals who understands the importance of flexibility in a small business and is able to adapt quickly and think on their feet. There will never be a dull day so you must work well under pressure. While you should never be afraid to ask for help where you need it, you will be expected to be an expert in your field! The role is full time permanent and based in London with occasional travel to Bristol area (paid). Deadline date: 5th May 2021

Support and System Administrator

PiXL Waterloo Station, London SE1 7LY, UK

This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance. Support and System Administrator Salary up to £35,000 FTE (grade B/C) including generous holiday allowance London office with the opportunity to work from home The role will include the following duties: System Administration of Linux servers and internal IT infrastructure Providing 3rd line support to their customers via the Operations team Involvement in systems architecture Some involvement in code level solutions Supporting a range of bespoke software solutions for both their internal use and their members use Supporting our internal teams with IT and the use of Office 365 IT Information All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS. Office 365 A bit about the company… Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope. Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success. Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator

02/11/2020

Part time

This is an amazing opportunity for an IT professional to have flexible working. Reduced hours during school holidays and a generous holiday allowance. Support and System Administrator Salary up to £35,000 FTE (grade B/C) including generous holiday allowance London office with the opportunity to work from home The role will include the following duties: System Administration of Linux servers and internal IT infrastructure Providing 3rd line support to their customers via the Operations team Involvement in systems architecture Some involvement in code level solutions Supporting a range of bespoke software solutions for both their internal use and their members use Supporting our internal teams with IT and the use of Office 365 IT Information All production environments are Linux based, but you will have the choice of Linux,Mac or Windows development environment They use PHP for backend development with some NodeJS and Python, and HTML/SASS/JS for the frontend mainly using MithrilJS framework with some legacy use of JQuery and KnockOutJS. Office 365 A bit about the company… Our client’s network is made up of over 2,500 schools, colleges and alternative education providers spanning key stages 1-5. As a membership organisation, they collaborate, share best practice and equip leaders so they can support their teams and, ultimately, provide everyone in schools with a better future and brighter hope. Their IT team, currently of three, is part of a wider Operations Team which is a vital part of their service to schools, providing efficient and personal interactions with our schools and colleagues. They are knowledgeable, committed and high performing people who contribute significantly to the company’s success. Suitable skills and experience include IT Helpdesk, 3rd Line IT Support, Senior IT Support Technician, IT Support Engineer, 1st / 2nd Line Helpdesk Engineer, Support and System Administrator

IT Analyst - Full Time - Skipton

MBP Solutions Skipton, UK

We are looking for an IT Analyst to work on digitization projects for a growing international business MBP Solutions is specialized in adding value to biological by-products through unique know-how regarding product applications , sustainability , sales and marketing , legal compliance and supply chain management . The company was founded in 1999, on the concept of sustainability, legal compliance, transparency and optimal utilization of the resources in biological by-products. MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions - where by-products and wastes from 33 different factories in Europe and North America are managed in a sustainable way. Your main tasks will be: Resolve first line technical issues and provide advice and guidance to staff. Develop solutions using SharePoint, Power Automate, Office 365 and Business Central. Knowledge of Power BI/SQL and reporting tools Escalate and assist the IT Development Project Manager in second line technical issues as and when they arise. Contact and liaise with manufacturers and suppliers to troubleshoot issues as and when they arise and manage the timescales and responses from the suppliers. Liaise with our third-party IT Services Providers, when necessary to prompt system fault, resolution and repair. Perform analysis and diagnosis of first- and second-line software incidents. Provide recommendations and implement corrective solutions. Assist the IT Development Project Manager with Installation, configuration and testing of new IT software. Ensure security best practices are followed and enforced. Support staff with IT training and training material. Ensure compliance with GDPR requirements, with a strong focus on cyber security. Requirements & Qualifications: Degree or equivalent experience Experience working with SharePoint and Power BI essential Experience with ZOHO products or similar CRM systems Experience of using Office 365 Experience of building solutions using Power Automate Applications Knowledge of O365 Admin Console and Administration tasks Experience using Microsoft Business Central (end user or admin) an advantage The ability to identify problems and escalate these problems to the appropriate persons when required. Ability to work well on own initiative. Flexibility to achieve business goals. Ability to work well under pressure Strong Organisational skills and ability to prioritise tasks. Strong interpersonal, verbal and written communication skills Your profile: Structured, methodical and well-organised, strong organizational skills essential Able to take responsibility and work well with multiple duties and deadlines and represent MBP in a professional manner A self starter, proactive ability to work on own initiative and planning Flexible, able to adapt to changing circumstances and team-work spirit Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms. Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another. Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN. Interested? You can also send your CV and cover letter via our website https://www.mbpsolutions.com/about-us/careers-mbp-solutions/ and follow the job link. Please mark your application “IT Analyst – Skipton”. The closing date is 31.05.20 but please send your application as soon as possible. For more information about MBP please visit www.mbpsolutions.com

04/05/2020

Full time

We are looking for an IT Analyst to work on digitization projects for a growing international business MBP Solutions is specialized in adding value to biological by-products through unique know-how regarding product applications , sustainability , sales and marketing , legal compliance and supply chain management . The company was founded in 1999, on the concept of sustainability, legal compliance, transparency and optimal utilization of the resources in biological by-products. MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions - where by-products and wastes from 33 different factories in Europe and North America are managed in a sustainable way. Your main tasks will be: Resolve first line technical issues and provide advice and guidance to staff. Develop solutions using SharePoint, Power Automate, Office 365 and Business Central. Knowledge of Power BI/SQL and reporting tools Escalate and assist the IT Development Project Manager in second line technical issues as and when they arise. Contact and liaise with manufacturers and suppliers to troubleshoot issues as and when they arise and manage the timescales and responses from the suppliers. Liaise with our third-party IT Services Providers, when necessary to prompt system fault, resolution and repair. Perform analysis and diagnosis of first- and second-line software incidents. Provide recommendations and implement corrective solutions. Assist the IT Development Project Manager with Installation, configuration and testing of new IT software. Ensure security best practices are followed and enforced. Support staff with IT training and training material. Ensure compliance with GDPR requirements, with a strong focus on cyber security. Requirements & Qualifications: Degree or equivalent experience Experience working with SharePoint and Power BI essential Experience with ZOHO products or similar CRM systems Experience of using Office 365 Experience of building solutions using Power Automate Applications Knowledge of O365 Admin Console and Administration tasks Experience using Microsoft Business Central (end user or admin) an advantage The ability to identify problems and escalate these problems to the appropriate persons when required. Ability to work well on own initiative. Flexibility to achieve business goals. Ability to work well under pressure Strong Organisational skills and ability to prioritise tasks. Strong interpersonal, verbal and written communication skills Your profile: Structured, methodical and well-organised, strong organizational skills essential Able to take responsibility and work well with multiple duties and deadlines and represent MBP in a professional manner A self starter, proactive ability to work on own initiative and planning Flexible, able to adapt to changing circumstances and team-work spirit Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms. Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another. Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN. Interested? You can also send your CV and cover letter via our website https://www.mbpsolutions.com/about-us/careers-mbp-solutions/ and follow the job link. Please mark your application “IT Analyst – Skipton”. The closing date is 31.05.20 but please send your application as soon as possible. For more information about MBP please visit www.mbpsolutions.com

IT IS Systems support officer

Cardiff Metropolitan University Llandaff, Cardiff, UK

Systems Support Officer £34,804 - £39,152 per annum About the University. Cardiff Met is a thriving medium-sized University, with its HQ located conveniently off Western Avenue, in Llandaff, and overlooked by Llandaff Cathedral. Surrounded on 4 sides by green spaces and rivers, we are a 15 minute cycle ride through parks into the city centre. Cardiff Met has a second campus at Cyncoed - home of the National Indoor Athletics Centre. Cyncoed has a strong sporting focus, housing several sports pitches and athletics facilities, as well as the School of Education and Social Policy. You will join the University, while we are experiencing a period of growth, having created a new School of Technologies last year, and commencing a number of high profile programmes around Law and Policing. The University offers employees excellent terms and conditions: This post will attract 35 days annual leave, in addition to 4 concessionary days at Christmas and 8 bank holidays. You will benefit from a flexible working environment, including home working, and a flexible approach to time, where appropriate. Both campuses have on site gyms and several fitness classes on offer. We also have several restaurants, snack shops and coffee bars. Llandaff Village, a short walk away, offers further popular pubs and restaurants. Tesco Extra and Aldi are also a 10 minute walk from the Llandaff Campus. The campus has free access to bikes for staff, through the very popular NextBike scheme, with a central hire location being on the Llandaff Campus itself. As a member of staff, you will also have free access to the Metrider Bus services, which operates between campuses and other popular stops for students. About Information Services. As part of Library and Information Services, the Department works closely with our Library and Business Improvement Services partners. There is a strong work ethic across the team, and we’re very proud to hold an excellent reputation across Wales. We aim to deliver excellent services to our students and staff, through the provision of User Support, IT Infrastructure and Corporate Information services. Through our connections with Universities across Wales, we are also supporters of a collaborative approach to learning and developing the services and systems we support. The team of approximately 50 staff offers these services to around 900 staff and 12,000 students, both on campus and across the world. We strongly believe that our people are the most important resource and, as a technological department, our development as professionals is vitally important for us to continue deliver 1st class services. We work very closely across the 3 main services, and support the development of the Universities values and behaviours within our teams. We have a healthy development budget, and professional and career development programmes, that aim to give our team appropriate support in attaining their career ambitions. We would like to challenge the under-representation of certain groups within the Technology Sector in the UK today, and encourage people of all genders, cultures and backgrounds to apply. Our primary requirement is that you meet the essential criteria of the Job Description and Person Specification. About IT Infrastructure Services. This role will be part of IT IS. The Service comprises of Networks and Systems support teams that provide 3rd line infrastructure support for all the wired and wireless networks, telephony, IT security, servers, storage and cloud services at the University. We support a varied number of technologies such as Cisco, Fortinet, Dell, HP, VMware, Windows and Linux for the staff, students and visitors at the University. The role. The role will be key member of the Systems support team within IT IS. Systems support is a professional, friendly and busy team, constantly balancing priorities to meet the demands of the organisation in an ever-changing environment. You will work very closely with the other teams that comprise Information Services, as well as staff and students across all levels of the organisation. This challenging role would be well-suited for someone with a broad knowledge of IT Infrastructure. It will be responsible for supporting and developing technologies including VMware, Dell and HP servers/storage, IIS, SQL, Windows, Linux, SharePoint, Exchange, Office 365 and cloud-based services across multiple campuses. We look forward to your application, and you want to call for a chat, please don’t hesitate to get in touch. Process Using the link below, you should complete the application process, which will also give you the opportunity to submit a CV along with a covering letter. We expect to hold interview in April 2020. Note, that your application will not progress unless you clearly indicate how you meet all of the essential criteria set out within the Job Description and Person Specification. Closing date: 23 March 2020 For further information about this role and to apply please visit: www.cardiffmet.ac.uk/jobs

09/03/2020

Full time

Systems Support Officer £34,804 - £39,152 per annum About the University. Cardiff Met is a thriving medium-sized University, with its HQ located conveniently off Western Avenue, in Llandaff, and overlooked by Llandaff Cathedral. Surrounded on 4 sides by green spaces and rivers, we are a 15 minute cycle ride through parks into the city centre. Cardiff Met has a second campus at Cyncoed - home of the National Indoor Athletics Centre. Cyncoed has a strong sporting focus, housing several sports pitches and athletics facilities, as well as the School of Education and Social Policy. You will join the University, while we are experiencing a period of growth, having created a new School of Technologies last year, and commencing a number of high profile programmes around Law and Policing. The University offers employees excellent terms and conditions: This post will attract 35 days annual leave, in addition to 4 concessionary days at Christmas and 8 bank holidays. You will benefit from a flexible working environment, including home working, and a flexible approach to time, where appropriate. Both campuses have on site gyms and several fitness classes on offer. We also have several restaurants, snack shops and coffee bars. Llandaff Village, a short walk away, offers further popular pubs and restaurants. Tesco Extra and Aldi are also a 10 minute walk from the Llandaff Campus. The campus has free access to bikes for staff, through the very popular NextBike scheme, with a central hire location being on the Llandaff Campus itself. As a member of staff, you will also have free access to the Metrider Bus services, which operates between campuses and other popular stops for students. About Information Services. As part of Library and Information Services, the Department works closely with our Library and Business Improvement Services partners. There is a strong work ethic across the team, and we’re very proud to hold an excellent reputation across Wales. We aim to deliver excellent services to our students and staff, through the provision of User Support, IT Infrastructure and Corporate Information services. Through our connections with Universities across Wales, we are also supporters of a collaborative approach to learning and developing the services and systems we support. The team of approximately 50 staff offers these services to around 900 staff and 12,000 students, both on campus and across the world. We strongly believe that our people are the most important resource and, as a technological department, our development as professionals is vitally important for us to continue deliver 1st class services. We work very closely across the 3 main services, and support the development of the Universities values and behaviours within our teams. We have a healthy development budget, and professional and career development programmes, that aim to give our team appropriate support in attaining their career ambitions. We would like to challenge the under-representation of certain groups within the Technology Sector in the UK today, and encourage people of all genders, cultures and backgrounds to apply. Our primary requirement is that you meet the essential criteria of the Job Description and Person Specification. About IT Infrastructure Services. This role will be part of IT IS. The Service comprises of Networks and Systems support teams that provide 3rd line infrastructure support for all the wired and wireless networks, telephony, IT security, servers, storage and cloud services at the University. We support a varied number of technologies such as Cisco, Fortinet, Dell, HP, VMware, Windows and Linux for the staff, students and visitors at the University. The role. The role will be key member of the Systems support team within IT IS. Systems support is a professional, friendly and busy team, constantly balancing priorities to meet the demands of the organisation in an ever-changing environment. You will work very closely with the other teams that comprise Information Services, as well as staff and students across all levels of the organisation. This challenging role would be well-suited for someone with a broad knowledge of IT Infrastructure. It will be responsible for supporting and developing technologies including VMware, Dell and HP servers/storage, IIS, SQL, Windows, Linux, SharePoint, Exchange, Office 365 and cloud-based services across multiple campuses. We look forward to your application, and you want to call for a chat, please don’t hesitate to get in touch. Process Using the link below, you should complete the application process, which will also give you the opportunity to submit a CV along with a covering letter. We expect to hold interview in April 2020. Note, that your application will not progress unless you clearly indicate how you meet all of the essential criteria set out within the Job Description and Person Specification. Closing date: 23 March 2020 For further information about this role and to apply please visit: www.cardiffmet.ac.uk/jobs

Mac support - IT Technician - macOS & Windows

Tech Ahoy London

We're growing, and need a macOS and Windows IT Technician to join our established central London team providing IT services to SMEs. We provide support for macOS and Windows fleets and networks, with Google Apps, Office 365 and SAAS services. We use Amazon AWS and Azure for cloud services, and UniFi for network equipment. We work across companies including fintech, consultancies, and marketing, advertising and PR agencies. Our clients are often small businesses that have grown rapidly. They want the flexibility they started off with — a neat fleet of MacBook Pros or ThinkPads, and G Suite or Office 365, and no internal network. But they need to get the hatches battened down, keep things simple as they grow, and address security needs. Our clients tend to be in West End, City or Shoreditch locations. We don’t work outside London (but we do provide remote / satellite support to people in various locations.) They all do businesses that are interesting in different ways – likely you’ll find yourself taking an interest in their business. Because we work with our clients on an ongoing basis, we can work to find the right technical answer and the right long-term answer. You’ll likely have a fixed site visit or two each week to a client that you get to know, where you act as their in-house IT person during your time on-site. The rest of the week, you might be taking help tickets, or out and about at other locations helping end users. Or, figuring out a better way of doing something – maybe automating a task that you find yourself or your colleagues having to do often. We are a flat team who work collaboratively and without a management overhead. You’ll have the ability to help decide how our team works, what technologies we use, and what the best way of doing things is. Most of us have a background as the IT manager in an agency or publishing environment. We like working as a team of IT providers instead because it’s a more collaborative and supportive environment, but has many of the same challenges, and interests. We are interested in anyone with similar experience, but open to other backgrounds and experience types also. Our office is at WeWork. It’s a nice spot. Some of our clients are also at WeWork or other coworking spaces. We’re located on South Bank as it’s an easy trip to our client locations in the West End or tech city. REQUIREMENTS You must: Currently use macOS as your primary environment Have a good understanding of both macOS and Windows Be supportive and helpful, using your powers for good and not for evil You should have experience in some of the following areas, and be confident that you have the aptitude to continue learning and progressing in all of them: macOS management with DEP, MDM, Munki and JumpCloud Windows Server, in particular Active Directory, RRAS and NPS, and file services NinjaRMM, TeamViewer and WebRoot Office 365 (including standalone, hybrid and AD synced) G-Suite (including Basic, Business and Enterprise) Amazon AWS including VPCs, site to site VPNs, Transit Gateways, security groups IP networking (IPv4 only, generally), using UniFi network equipment Qualifications and Background: You don’t need a degree You do need to have relevant experience in IT in general and in macOS and Windows desktop support You do need to have good written and verbal communication You need to be London-based, or able to commute daily and reliably for an 0900 to 1730 day BENEFITS The salary for this role is £27,000 to £35,000 per year, depending on experience. Our company is small and informal, but professional. We are a supportive environment and look out for one another. We have good equipment (all provided) and a nice office. We finish at 17:30 sharp, and we don’t bother one another after hours. During desk-based work, you may work from home as much as you wish. During the working day, you may go to the gym or take any other activity for mental or physical health as you like. This is a full-time, permanent role. Our company has grown slowly and steadily and we expect it to continue doing just that.

26/07/2019

Full time

We're growing, and need a macOS and Windows IT Technician to join our established central London team providing IT services to SMEs. We provide support for macOS and Windows fleets and networks, with Google Apps, Office 365 and SAAS services. We use Amazon AWS and Azure for cloud services, and UniFi for network equipment. We work across companies including fintech, consultancies, and marketing, advertising and PR agencies. Our clients are often small businesses that have grown rapidly. They want the flexibility they started off with — a neat fleet of MacBook Pros or ThinkPads, and G Suite or Office 365, and no internal network. But they need to get the hatches battened down, keep things simple as they grow, and address security needs. Our clients tend to be in West End, City or Shoreditch locations. We don’t work outside London (but we do provide remote / satellite support to people in various locations.) They all do businesses that are interesting in different ways – likely you’ll find yourself taking an interest in their business. Because we work with our clients on an ongoing basis, we can work to find the right technical answer and the right long-term answer. You’ll likely have a fixed site visit or two each week to a client that you get to know, where you act as their in-house IT person during your time on-site. The rest of the week, you might be taking help tickets, or out and about at other locations helping end users. Or, figuring out a better way of doing something – maybe automating a task that you find yourself or your colleagues having to do often. We are a flat team who work collaboratively and without a management overhead. You’ll have the ability to help decide how our team works, what technologies we use, and what the best way of doing things is. Most of us have a background as the IT manager in an agency or publishing environment. We like working as a team of IT providers instead because it’s a more collaborative and supportive environment, but has many of the same challenges, and interests. We are interested in anyone with similar experience, but open to other backgrounds and experience types also. Our office is at WeWork. It’s a nice spot. Some of our clients are also at WeWork or other coworking spaces. We’re located on South Bank as it’s an easy trip to our client locations in the West End or tech city. REQUIREMENTS You must: Currently use macOS as your primary environment Have a good understanding of both macOS and Windows Be supportive and helpful, using your powers for good and not for evil You should have experience in some of the following areas, and be confident that you have the aptitude to continue learning and progressing in all of them: macOS management with DEP, MDM, Munki and JumpCloud Windows Server, in particular Active Directory, RRAS and NPS, and file services NinjaRMM, TeamViewer and WebRoot Office 365 (including standalone, hybrid and AD synced) G-Suite (including Basic, Business and Enterprise) Amazon AWS including VPCs, site to site VPNs, Transit Gateways, security groups IP networking (IPv4 only, generally), using UniFi network equipment Qualifications and Background: You don’t need a degree You do need to have relevant experience in IT in general and in macOS and Windows desktop support You do need to have good written and verbal communication You need to be London-based, or able to commute daily and reliably for an 0900 to 1730 day BENEFITS The salary for this role is £27,000 to £35,000 per year, depending on experience. Our company is small and informal, but professional. We are a supportive environment and look out for one another. We have good equipment (all provided) and a nice office. We finish at 17:30 sharp, and we don’t bother one another after hours. During desk-based work, you may work from home as much as you wish. During the working day, you may go to the gym or take any other activity for mental or physical health as you like. This is a full-time, permanent role. Our company has grown slowly and steadily and we expect it to continue doing just that.

Course Leader - BSc Digital Television Technology and BSc Digital & Technology Solutions (Degree Apprenticeship)

Ravensbourne University London Greenwich, London, UK

Ravensbourne University London is exceptional. A world-class digital destination developing talented individuals and leading-edge businesses though learning, skills, applied research, enterprise and innovation. We are based at Greenwich Peninsula in an iconic building next to The O2. Our aim is to become a portal for talent across London driving growth in the knowledge economy and creative industries. Ravensbourne is looking to strengthen our team with the following appointment: Course Leader – BSc Digital Television Technology and BSc Digital & Technology Solutions (Degree Apprenticeship) Salary: £51,516 p.a. + benefits, based in SE London We are seeking to appoint a Course Leader to oversee and steer our BSc (Hons) Digital Television Technology and Digital & Technology Solutions courses. Our BSc Digital & Technology Solutions is a leading Degree Apprenticeship which is in its third year of delivery for our industry partner BT. Candidates should have experience of working in the Communications, Broadcast, Networks or Computer industries and preferably be able to demonstrate a knowledge, and application, of networks, computing applications and systems within industry based environments. In particular, network, software or associated systems knowledge including deployment of Cisco, Hauwei or other network applications within systems, Java, Microsoft Visual Studio and C++ and other commonly used industry standard protocols and languages within real time environments. These qualifications are industry lead courses and demand a high standard of project management and communications with our industry partners. With this in mind, we welcome applicants who do not necessarily have an educational / teaching background. For further information or an informal discussion please contact James Ward, Deputy Dean – School of Media (james.ward@rave.ac.uk). Closing date : Wednesday 20th February 2019 Interviews : Friday 1st March 2019 To apply : (w) http://careers.rave.ac.uk For further details : (e) careers@rave.ac.uk (t) 020 3040 3622 If you are disabled and want to know more about job opportunities at Ravensbourne, please email our Disability Advice Line ravensbourne@disabilityrightsuk.org . We welcome applications from suitably qualified people from all sections of the community in our desire to reflect the diversity of the community we serve

04/02/2019

Full time

Ravensbourne University London is exceptional. A world-class digital destination developing talented individuals and leading-edge businesses though learning, skills, applied research, enterprise and innovation. We are based at Greenwich Peninsula in an iconic building next to The O2. Our aim is to become a portal for talent across London driving growth in the knowledge economy and creative industries. Ravensbourne is looking to strengthen our team with the following appointment: Course Leader – BSc Digital Television Technology and BSc Digital & Technology Solutions (Degree Apprenticeship) Salary: £51,516 p.a. + benefits, based in SE London We are seeking to appoint a Course Leader to oversee and steer our BSc (Hons) Digital Television Technology and Digital & Technology Solutions courses. Our BSc Digital & Technology Solutions is a leading Degree Apprenticeship which is in its third year of delivery for our industry partner BT. Candidates should have experience of working in the Communications, Broadcast, Networks or Computer industries and preferably be able to demonstrate a knowledge, and application, of networks, computing applications and systems within industry based environments. In particular, network, software or associated systems knowledge including deployment of Cisco, Hauwei or other network applications within systems, Java, Microsoft Visual Studio and C++ and other commonly used industry standard protocols and languages within real time environments. These qualifications are industry lead courses and demand a high standard of project management and communications with our industry partners. With this in mind, we welcome applicants who do not necessarily have an educational / teaching background. For further information or an informal discussion please contact James Ward, Deputy Dean – School of Media (james.ward@rave.ac.uk). Closing date : Wednesday 20th February 2019 Interviews : Friday 1st March 2019 To apply : (w) http://careers.rave.ac.uk For further details : (e) careers@rave.ac.uk (t) 020 3040 3622 If you are disabled and want to know more about job opportunities at Ravensbourne, please email our Disability Advice Line ravensbourne@disabilityrightsuk.org . We welcome applications from suitably qualified people from all sections of the community in our desire to reflect the diversity of the community we serve

Deskside Support Engineer II

IT Jobs Basingstoke

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking a Deskside Support Engineer II based on their customer site in Basingstoke. This is a full-time, temporary role running until 31st January 2019 (with possible extension), Monday to Friday, 37.5 hours per week (circa. 8am – 4pm), to start ASAP. The role is paying £15.77 per hour (Umbrella/Ltd contractor). The role will require the successful individual to do the following; responding to requests, building, configuring and installing new Workstations, Desktops and Laptops in a very busy and demanding environment. The engineer will contact associates for their PC hardware and software requirements, to build new Laptops and Desktops, copy user data to new PC as well as installing at the desk and wiping the HDD off the machine. RESPONSIBILITIES: * Software and system fault diagnosis, analysis and fix. * Respond to all email requests regarding Refresh issues. * Take responsibility for stock used and follow the correct procedures regarding stock management. * Build new machines within the time scales provided by the Team Lead * Install additional applications on the new equipment * Copy locally saved data to new device * Wipe the previous device via G-Disk * Acknowledge and respond to emails * Arrange dates and times with users for their interviews and installs * Ownership of all user problems through to completion. * Risk awareness of technology and business impact. * Proactively keeps customer updated with problem status at all times. * Identifying and reporting risk as appropriate in accordance with the guidelines SKILLS & QUALIFICATIONS * You will need to undertake clearance and pass the checks before you can start in the role (carried out via the company). * PC/Desktop Support knowledge including Windows XP, Windows 7 & Windows Office Suites and core application suites. * Administering Windows ShareFile permissions. * Mobile connectivity (E.g. secureID/MAS) * Microsoft Certification (MCSE/MCSA/MCP’s). * Knowledge of SCCM * Good knowledge of H P and Dell Workstation, Desktops & Laptops * Accepts and handles responsibility. * Cooperates with supervisors. * Willing to learn new skills. * Works with minimum supervision. * Solves personal and professional problems. * Microsoft Windows XP/7 and office applications. * Excellent Communication and People skills. * Friendly phone manner

29/10/2018

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT company, is currently seeking a Deskside Support Engineer II based on their customer site in Basingstoke. This is a full-time, temporary role running until 31st January 2019 (with possible extension), Monday to Friday, 37.5 hours per week (circa. 8am – 4pm), to start ASAP. The role is paying £15.77 per hour (Umbrella/Ltd contractor). The role will require the successful individual to do the following; responding to requests, building, configuring and installing new Workstations, Desktops and Laptops in a very busy and demanding environment. The engineer will contact associates for their PC hardware and software requirements, to build new Laptops and Desktops, copy user data to new PC as well as installing at the desk and wiping the HDD off the machine. RESPONSIBILITIES: * Software and system fault diagnosis, analysis and fix. * Respond to all email requests regarding Refresh issues. * Take responsibility for stock used and follow the correct procedures regarding stock management. * Build new machines within the time scales provided by the Team Lead * Install additional applications on the new equipment * Copy locally saved data to new device * Wipe the previous device via G-Disk * Acknowledge and respond to emails * Arrange dates and times with users for their interviews and installs * Ownership of all user problems through to completion. * Risk awareness of technology and business impact. * Proactively keeps customer updated with problem status at all times. * Identifying and reporting risk as appropriate in accordance with the guidelines SKILLS & QUALIFICATIONS * You will need to undertake clearance and pass the checks before you can start in the role (carried out via the company). * PC/Desktop Support knowledge including Windows XP, Windows 7 & Windows Office Suites and core application suites. * Administering Windows ShareFile permissions. * Mobile connectivity (E.g. secureID/MAS) * Microsoft Certification (MCSE/MCSA/MCP’s). * Knowledge of SCCM * Good knowledge of H P and Dell Workstation, Desktops & Laptops * Accepts and handles responsibility. * Cooperates with supervisors. * Willing to learn new skills. * Works with minimum supervision. * Solves personal and professional problems. * Microsoft Windows XP/7 and office applications. * Excellent Communication and People skills. * Friendly phone manner

Network Administrator

IT Jobs Swinderby, Lincolnshire

Network Administrator We are recruiting for a Network Administrator to join our established IT team based in Swinderby, Lincolnshire. This role is typically working Monday – Friday, 09.00 – 17.00. About The Job: Reporting to the IT Manager, the Network Administrator will assist the IT Manager with the operation, supervision and administration of the company’s internal networks, servers, email and network security systems. You will advise on and be responsible for the projects that are agreed, from time to time, and which are to be set out, by agreement, with the IT Manager. You will also work as part of the IT Department to provide IT support to the company and assist the IT Manager in ensuring that Kisimul Group uses technology effectively and efficiently Key Responsibilities: To assist the IT Manager in overseeing the administration and maintenance of the company network. To assist the IT Manager in overseeing the configuration and setting-up of new server systems required internally for the company’s activities. To assist the IT Manager in overseeing the administration of email servers for company-wide email. To assist the IT Manager in overseeing the provision of telephone and desktop support to internal users; investigate user problems, identify their source, determine possible solutions, test and implement solutions. Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software. To install, configure, and maintain servers, personal computers, and workstations, smartphones, tablets, Ethernet networks, network cabling, and other related equipment, devices, and systems. To provide hardware additions, upgrades and reconfigurations as necessary. To maintain site licenses for department/organization. Provide and keep up to date the IT users Policy and Procedure and Code of Conduct administration; including Loan of equipment agreements Provide administrative and technical support for printing and reprographics. Work as part of the IT Department to provide general administration and technical support for company telephone and mobile telephone systems and contracts To provide technical support for appropriate department Audio/Video equipment. Essential Experience Skills & Qualifications Experience in a network admin role. Experience using Windows Server 2012R2/2016/2008R2 and Windows 7/10 Excellent knowledge of AD/DNS/DHCP, knowledge of HyperV/DPM beneficial. Excellent knowledge of networking, including LAN, WAN, WiFi, switches and firewalls. Willingness to travel semi-regularly (inc. nights away) Remuneration Package The successful applicant will be offered a remuneration package that will consist of a basic salary of £28,420 as well other company benefits such as; Pension, Life Assurance, Child Care Voucher Scheme and not to forget our Stunning Work Locations. About Kisimul Group Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning difficulties, global development delay and associated challenging behaviour. Kisimul is committed to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment. Kisimul is committed to valuing diversity and promoting equality for all All applicants will be required to undertake an enhanced DBS Check. Kisimul Group Ltd is an equal opportunities employer. To apply, click on “Apply Online”. All candidate applications are reviewed in accordance with the criteria outlined for the job role

29/10/2018

Network Administrator We are recruiting for a Network Administrator to join our established IT team based in Swinderby, Lincolnshire. This role is typically working Monday – Friday, 09.00 – 17.00. About The Job: Reporting to the IT Manager, the Network Administrator will assist the IT Manager with the operation, supervision and administration of the company’s internal networks, servers, email and network security systems. You will advise on and be responsible for the projects that are agreed, from time to time, and which are to be set out, by agreement, with the IT Manager. You will also work as part of the IT Department to provide IT support to the company and assist the IT Manager in ensuring that Kisimul Group uses technology effectively and efficiently Key Responsibilities: To assist the IT Manager in overseeing the administration and maintenance of the company network. To assist the IT Manager in overseeing the configuration and setting-up of new server systems required internally for the company’s activities. To assist the IT Manager in overseeing the administration of email servers for company-wide email. To assist the IT Manager in overseeing the provision of telephone and desktop support to internal users; investigate user problems, identify their source, determine possible solutions, test and implement solutions. Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software. To install, configure, and maintain servers, personal computers, and workstations, smartphones, tablets, Ethernet networks, network cabling, and other related equipment, devices, and systems. To provide hardware additions, upgrades and reconfigurations as necessary. To maintain site licenses for department/organization. Provide and keep up to date the IT users Policy and Procedure and Code of Conduct administration; including Loan of equipment agreements Provide administrative and technical support for printing and reprographics. Work as part of the IT Department to provide general administration and technical support for company telephone and mobile telephone systems and contracts To provide technical support for appropriate department Audio/Video equipment. Essential Experience Skills & Qualifications Experience in a network admin role. Experience using Windows Server 2012R2/2016/2008R2 and Windows 7/10 Excellent knowledge of AD/DNS/DHCP, knowledge of HyperV/DPM beneficial. Excellent knowledge of networking, including LAN, WAN, WiFi, switches and firewalls. Willingness to travel semi-regularly (inc. nights away) Remuneration Package The successful applicant will be offered a remuneration package that will consist of a basic salary of £28,420 as well other company benefits such as; Pension, Life Assurance, Child Care Voucher Scheme and not to forget our Stunning Work Locations. About Kisimul Group Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning difficulties, global development delay and associated challenging behaviour. Kisimul is committed to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment. Kisimul is committed to valuing diversity and promoting equality for all All applicants will be required to undertake an enhanced DBS Check. Kisimul Group Ltd is an equal opportunities employer. To apply, click on “Apply Online”. All candidate applications are reviewed in accordance with the criteria outlined for the job role

2nd Line Desktop Support Engineer

IT Jobs Watford, Hertfordshire

2nd Line Desktop Support Engineer required near Watford. My client is recruiting for a full-time, experienced Desk-side Services Specialist to work within the busy IT Department, reporting to IT Service Delivery Manager. Key responsibilities: * To carry out installation and configuration of PCs, laptops and printers. * To carry out installation of desktop software and upgrades. * To resolve incidents and service requests against specified SLAs. * To provide support in response to requests for technical assistance in line with company quality standards and service level agreements. * To assist with the planning and implementation of office moves and relocation's. * To liaise with user areas and IT colleagues so as to understand their IT operational requirements. * To communicate with user areas and IT colleagues to ensure they are up to date with system changes. Required Skills and Work Experience * Proven 2nd Line Desktop Support experience * Active Directory 2008 * Microsoft Windows 7 * Microsoft Office suite 2010 * Lotus Notes Client * Printers Desirable * SCCM Deployment Server * Windows Server (Apply online only) * Avaya IP desk phones * IT Infrastructure Library (ITILv2 or v3) Foundation Please send in your CV if you have the above skills

29/10/2018

2nd Line Desktop Support Engineer required near Watford. My client is recruiting for a full-time, experienced Desk-side Services Specialist to work within the busy IT Department, reporting to IT Service Delivery Manager. Key responsibilities: * To carry out installation and configuration of PCs, laptops and printers. * To carry out installation of desktop software and upgrades. * To resolve incidents and service requests against specified SLAs. * To provide support in response to requests for technical assistance in line with company quality standards and service level agreements. * To assist with the planning and implementation of office moves and relocation's. * To liaise with user areas and IT colleagues so as to understand their IT operational requirements. * To communicate with user areas and IT colleagues to ensure they are up to date with system changes. Required Skills and Work Experience * Proven 2nd Line Desktop Support experience * Active Directory 2008 * Microsoft Windows 7 * Microsoft Office suite 2010 * Lotus Notes Client * Printers Desirable * SCCM Deployment Server * Windows Server (Apply online only) * Avaya IP desk phones * IT Infrastructure Library (ITILv2 or v3) Foundation Please send in your CV if you have the above skills

Desktop Support Analyst

IT Jobs Newport, Gwent

Desktop Support Analyst £24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now. As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service. This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions. Desktop Support Analyst Technical Experience * Basic experience in troubleshooting relevant, common technologies such as: * Microsoft Windows Operating Systems. * Microsoft Office, 365 and other associated applications * Common Business Applications * Building of hardware * Networking skills Any exposure to the below would be a major advantage * Microsoft Windows Operating Systems including Active Directory, Group Policy. * Virtualisation (e.g. VMware, MS Hyper-V) * Enterprise Storage (Netapp, Dell EqualLogic) * Microsoft Exchange. * Cloud Technologies (Office 365, Azure) * Networking (configuration of firewalls, routers and switches) * Citrix. Desktop Support Analyst Job Requirements/Experience * Receive and respond to incoming customer calls, applying First Time Fixes wherever possible * Monitor and progress incoming emails and progress to the relevant Service Area * Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies * Resolve Standard Service Requests related to End User Computing * Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed. * Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users. * Ensuring that, at all times the customer is fully aware of the status of their case. * Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department. * End User computing services to the customer beyond that provided from our offices as required. * Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues. * Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line

29/10/2018

Desktop Support Analyst £24,000, rising to £26,000 after 6 months and then to £28,000 after 12 months, plus 31 days holiday (23 days holiday + 8 days bank holiday) + Pension + training + Certifications + Healthcare Scheme + Childcare Vouchers + Corporate Gym Membership + flexi benefits Location: Newport My client are in the middle of a massive growth spurt and restructure and with this in need of staff including a Desktop Support Analyst to be based on their client site in Newport. If you are currently in a Desktop Support Analyst role and looking to join a growing company then you need to contact us now. As a member of Service Operations, you will play a key role in the delivery of high-quality technical support for the business and the customer being permanently based on the client site, whilst delivering exceptional customer satisfaction and a personalised service. This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong inter-personal skills are required to guide customers through situations, providing the customer satisfaction. This may often be under challenging conditions. Desktop Support Analyst Technical Experience * Basic experience in troubleshooting relevant, common technologies such as: * Microsoft Windows Operating Systems. * Microsoft Office, 365 and other associated applications * Common Business Applications * Building of hardware * Networking skills Any exposure to the below would be a major advantage * Microsoft Windows Operating Systems including Active Directory, Group Policy. * Virtualisation (e.g. VMware, MS Hyper-V) * Enterprise Storage (Netapp, Dell EqualLogic) * Microsoft Exchange. * Cloud Technologies (Office 365, Azure) * Networking (configuration of firewalls, routers and switches) * Citrix. Desktop Support Analyst Job Requirements/Experience * Receive and respond to incoming customer calls, applying First Time Fixes wherever possible * Monitor and progress incoming emails and progress to the relevant Service Area * Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies * Resolve Standard Service Requests related to End User Computing * Adhere to a strict ITIL environment ensuring that all ITIL and ISO processes are followed. * Work with your colleagues to answer incoming calls, raise relevant cases and act as an overall first point of contact to end users. * Ensuring that, at all times the customer is fully aware of the status of their case. * Provide the highest level of service by meeting or exceeding contractual SLAs and KPIs and by proactively identifying process improvement opportunities within the department. * End User computing services to the customer beyond that provided from our offices as required. * Assist Problem Management by using all the information to hand to identify, prevent or resolve ongoing or potential issues. * Ensure that all work carried out for customers is recorded in the in-house systems accurately such that work is charged correctly and no work is undertaken unbilled that should be billable or charged to the wrong contract/contract line

IT Support Engineer – Chichester

IT Jobs Chichester

An IT Support Engineer is required to join a growing and highly progressive IT outsourcing company from their head office based in the Chichester area. The role of an IT Support Engineer will be to provide IT Support to my clients’ growing customer base. You will be expected to give in-depth IT Support covering the core IT Infrastructure of a customer’s IT structure. This will include Microsoft Server (Apply online only), Exchange 2008 – 2016 / O365, Active Directory, Virtualisation (Hyper-V / VMware), Citrix and Networking amongst others. The majority of support will be done from my clients head office remotely but you will be expected to travel and go on customer site where required but also to work on project related infrastructure installations / support. My client would be looking for an IT Support Engineer who is or has previously worked within an IT outsourcing environment or has worked within a highly technical and fast moving internal, multi-site environment. You will have a strong level of experience within the majority of the following areas: * Windows Server 2008, 2012, 2016 * Networking * Active Directory * Exchange 2010 / 2016 * O365 * Virtualisation (Hyper-V / VMware / Virtual Box) * Citrix (XenApp / XenDesktop) * Imaging Systems * Backup Technologies * SQL or equivalent * Desktop support covering Windows 7, 8 & 10 * Application Support * ITIL Framework Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast paced environment so your organisational skills must also be strong along with the ability to prioritise your work load where required. This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow

29/10/2018

An IT Support Engineer is required to join a growing and highly progressive IT outsourcing company from their head office based in the Chichester area. The role of an IT Support Engineer will be to provide IT Support to my clients’ growing customer base. You will be expected to give in-depth IT Support covering the core IT Infrastructure of a customer’s IT structure. This will include Microsoft Server (Apply online only), Exchange 2008 – 2016 / O365, Active Directory, Virtualisation (Hyper-V / VMware), Citrix and Networking amongst others. The majority of support will be done from my clients head office remotely but you will be expected to travel and go on customer site where required but also to work on project related infrastructure installations / support. My client would be looking for an IT Support Engineer who is or has previously worked within an IT outsourcing environment or has worked within a highly technical and fast moving internal, multi-site environment. You will have a strong level of experience within the majority of the following areas: * Windows Server 2008, 2012, 2016 * Networking * Active Directory * Exchange 2010 / 2016 * O365 * Virtualisation (Hyper-V / VMware / Virtual Box) * Citrix (XenApp / XenDesktop) * Imaging Systems * Backup Technologies * SQL or equivalent * Desktop support covering Windows 7, 8 & 10 * Application Support * ITIL Framework Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast paced environment so your organisational skills must also be strong along with the ability to prioritise your work load where required. This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow

1st line support

IT Jobs Maidenhead, Berkshire

1st Line Support Engineer – Maidenhead An exciting opportunity has arisen for a Service Desk Analyst to work for global health and well-being organisation that is the leader in their field situated in central Maidenhead, within a Desktop Support Team. This is an excellent opportunity for a Helpdesk Engineer looking to take the next step within their career and be involved in a busy desktop environment covering European offices. General mission: - Own desktop work queues - Manage ticketing system - 1st line support to the customers and desktop engineers You must have the following skills and experience: 1 years’ experience as Helpdesk, Desktop Support or 1st line support Windows 7/10, Microsoft Office 2010 – 2016, Software support Experience in maintain desktop support standards, practices and processes Excellent communication skills including the ability to liaise with technical colleagues and none technical customers effectively. Ability to manage customer expectations with a proven track record of delivering customer service and satisfaction. Time management and self-organization To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Lea Troccon, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, alongside technology and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, viqu_uk on Instagram, VIQU on Facebook, and Twitter: @VIQU_UK

29/10/2018

1st Line Support Engineer – Maidenhead An exciting opportunity has arisen for a Service Desk Analyst to work for global health and well-being organisation that is the leader in their field situated in central Maidenhead, within a Desktop Support Team. This is an excellent opportunity for a Helpdesk Engineer looking to take the next step within their career and be involved in a busy desktop environment covering European offices. General mission: - Own desktop work queues - Manage ticketing system - 1st line support to the customers and desktop engineers You must have the following skills and experience: 1 years’ experience as Helpdesk, Desktop Support or 1st line support Windows 7/10, Microsoft Office 2010 – 2016, Software support Experience in maintain desktop support standards, practices and processes Excellent communication skills including the ability to liaise with technical colleagues and none technical customers effectively. Ability to manage customer expectations with a proven track record of delivering customer service and satisfaction. Time management and self-organization To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Lea Troccon, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, alongside technology and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, viqu_uk on Instagram, VIQU on Facebook, and Twitter: @VIQU_UK

Junior IT Support Engineer/ 1st and 2nd Line Support Technician

IT Jobs Abingdon

Job Title: Junior IT Support Engineer Location: Milton Park, Abingdon (OX14) Salary: Competitive Job Type: Full Time, Permanent The Company aims to accelerate the development of fusion energy by combining two emerging technologies – spherical tokamaks and high-temperature superconductors. The Company was originally established in 2009 to design and develop small Spherical Tokamaks and compact fusion reactors for a range of applications. Since then, the strategy has evolved to prioritise building a pilot plant to exceed fusion energy breakeven. The Role: As a Junior IT Support Engineer, you will be responsible for working closely with colleagues to deliver day to day support as well as implement and maintain critical IT infrastructure to fulfil present and future business needs. Main Responsibilities: * Assist users with IT related issues. * Installing/Upgrading Windows based computers and installing Software packages. * Set up new users' accounts and profiles and deal with password issues * Resolving security alerts on client computers and assisting other team members when required. * Maintaining/Creating documentation and a great telephone manner communicating clearly. * Troubleshoot system and network problems, diagnosing and solving hardware or software faults * Support team members with day to day tasks Personal Skills and Attributes: * Used to working in a small technical team * Able to produce timely responses to technical support queries * Ability to work under pressure. * Ability to work independently when required and have excellent problem-solving skills Experience and Knowledge Essential: * Office 365 * Windows operating systems * Active Directory Desirable: * Basic Cyber Security knowledge * Linux * VMware * Citrix Benefits: * 25 Days Holiday (plus bank holidays) * Company Pension scheme: Company contribution of 5% of salary after 3 months’ service * Eligible for company share option scheme after one years’ service * Company bonus scheme, discretionary, dependent on performance * Private medical insurance after 3 months’ service Please click the APPLY button to send your CV and Cover Letter for the role. Candidates with the experience or relevant job titles of; Support Technician, IT Support Engineer, 1st Line Support Technician, 2nd Line Support Engineer, IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Helpdesk Engineer, ICT Support Engineer, Desktop Support, Technical Support, IT Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer and IT Systems Technician may also be considered for this role

29/10/2018

Job Title: Junior IT Support Engineer Location: Milton Park, Abingdon (OX14) Salary: Competitive Job Type: Full Time, Permanent The Company aims to accelerate the development of fusion energy by combining two emerging technologies – spherical tokamaks and high-temperature superconductors. The Company was originally established in 2009 to design and develop small Spherical Tokamaks and compact fusion reactors for a range of applications. Since then, the strategy has evolved to prioritise building a pilot plant to exceed fusion energy breakeven. The Role: As a Junior IT Support Engineer, you will be responsible for working closely with colleagues to deliver day to day support as well as implement and maintain critical IT infrastructure to fulfil present and future business needs. Main Responsibilities: * Assist users with IT related issues. * Installing/Upgrading Windows based computers and installing Software packages. * Set up new users' accounts and profiles and deal with password issues * Resolving security alerts on client computers and assisting other team members when required. * Maintaining/Creating documentation and a great telephone manner communicating clearly. * Troubleshoot system and network problems, diagnosing and solving hardware or software faults * Support team members with day to day tasks Personal Skills and Attributes: * Used to working in a small technical team * Able to produce timely responses to technical support queries * Ability to work under pressure. * Ability to work independently when required and have excellent problem-solving skills Experience and Knowledge Essential: * Office 365 * Windows operating systems * Active Directory Desirable: * Basic Cyber Security knowledge * Linux * VMware * Citrix Benefits: * 25 Days Holiday (plus bank holidays) * Company Pension scheme: Company contribution of 5% of salary after 3 months’ service * Eligible for company share option scheme after one years’ service * Company bonus scheme, discretionary, dependent on performance * Private medical insurance after 3 months’ service Please click the APPLY button to send your CV and Cover Letter for the role. Candidates with the experience or relevant job titles of; Support Technician, IT Support Engineer, 1st Line Support Technician, 2nd Line Support Engineer, IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Helpdesk Engineer, ICT Support Engineer, Desktop Support, Technical Support, IT Support, Helpdesk Support Technician, Fault Desk, IT Systems Engineer and IT Systems Technician may also be considered for this role

1st Line Desktop Support

IT Jobs Bristol

New role** IT Desktop Support Analyst - 1st Line - £18,000 - £20,000 - North Bristol I am currently seeking an IT Analyst to work on a growing Support Desk for a expanding organisation. The successful candidate will provide 1st and 2nd Line support, both phone based and face to face, to a network of internal customers. You will ensure that all problems are either solved or escalated to the 2nd Line Engineers. You will be required to be aware of and stick to the Service Level Agreement, and ensure that you do all in your power to meet these service levels. You will be responsible for logging calls and communicating all issues to other members of the IT team. You will provide support and work on a variety of tasks across IT on a daily basis. You will work on and fix server operating system faults, and you will be heavily involved in desktop support of printers, workstations and laptops. In addition to this, you will work on the management of the LAN and WAN networks and escalate all problems that you are unable to deal with to 2nd Line support. Experience of supporting some or all of the following technologies is required: - Windows O/S - Active Directory - Basic Exchange queries - Building and fixing laptops and desktop PCs - LAN/WAN - Printer and scanner fixes - 1st Line IT Support - Application support Excellent communication skills and organisational skills are essential prerequisites of this role. This represents a fantastic opportunity to join a forward-thinking company who provide excellent opportunities for technical progression for those who shine in the IT department. It is an ideal opportunity for an IT Analyst with 1st Line support experience in a commercial environment who is looking to move into a friendly, supportive and busy environment. This is an urgent vacancy, so please apply immediately to avoid disappointment! Key words: 1st line, support, projects, "Active Directory", Software, Hardware, Applications, Security, Laptops, PCs, LAN, WAN, Helpdesk, "Help Desk", "Service Desk", "Windows Server", Exchange, Microsoft

29/10/2018

New role** IT Desktop Support Analyst - 1st Line - £18,000 - £20,000 - North Bristol I am currently seeking an IT Analyst to work on a growing Support Desk for a expanding organisation. The successful candidate will provide 1st and 2nd Line support, both phone based and face to face, to a network of internal customers. You will ensure that all problems are either solved or escalated to the 2nd Line Engineers. You will be required to be aware of and stick to the Service Level Agreement, and ensure that you do all in your power to meet these service levels. You will be responsible for logging calls and communicating all issues to other members of the IT team. You will provide support and work on a variety of tasks across IT on a daily basis. You will work on and fix server operating system faults, and you will be heavily involved in desktop support of printers, workstations and laptops. In addition to this, you will work on the management of the LAN and WAN networks and escalate all problems that you are unable to deal with to 2nd Line support. Experience of supporting some or all of the following technologies is required: - Windows O/S - Active Directory - Basic Exchange queries - Building and fixing laptops and desktop PCs - LAN/WAN - Printer and scanner fixes - 1st Line IT Support - Application support Excellent communication skills and organisational skills are essential prerequisites of this role. This represents a fantastic opportunity to join a forward-thinking company who provide excellent opportunities for technical progression for those who shine in the IT department. It is an ideal opportunity for an IT Analyst with 1st Line support experience in a commercial environment who is looking to move into a friendly, supportive and busy environment. This is an urgent vacancy, so please apply immediately to avoid disappointment! Key words: 1st line, support, projects, "Active Directory", Software, Hardware, Applications, Security, Laptops, PCs, LAN, WAN, Helpdesk, "Help Desk", "Service Desk", "Windows Server", Exchange, Microsoft

IT Support Analyst / O365

IT Jobs Edinburgh

This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff. The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system. Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role. The Role * Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress. * Logging and management of support calls to resolution * Escalate support requests to appropriate members of the IT Support Team as required. * Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment. * Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead. * Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead. * Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts. * Ensure process and good working practise is followed, suggesting improvements as and when identified. * Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team. * Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead. Skills * 2 years minimum IT Helpdesk and Desktop Support experience * VMware * VLans * Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012 * Excellent understanding of PC hardware set-up and configuration * Good TCP/IP experience and understanding of network fundamentals * Experience with Microsoft Office products * Hands on’ approach and a willingness to learn * Flexible, pro-active approach * Team player but can work alone without supervision * Full driving licence and access to own transport If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292 Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information. Outsource. Our People. Your Success. Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors. We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates. The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs. Please visit our website (url removed)

29/10/2018

This role involves working within a small team to Office 365 / 0365 user support following a recent rollout. In the role you will provide 2nd line technical support to both office and remote based staff. The key objectives are to provide phone and email based technical support to troubleshoot, log and progress hardware and software issues to resolution in an efficient and timely manner using an In-House ticketing system. Escalation to 3rd party vendors, managing customer expectations and prioritising BAU and project workloads are also key in this senior role. The Role * Provide excellent phone and email based technical support where appropriate ensuring the end user is kept informed of progress. * Logging and management of support calls to resolution * Escalate support requests to appropriate members of the IT Support Team as required. * Deploy PCs and associated peripherals including new installations and the upgrade/decommissioning of existing equipment. * Install and configure operating systems to agreed standards under the direction of the Systems & 1st Line Support Lead. * Install and configure software to agreed standards under the direction of the Systems & 1st Line Support Lead. * Maintain deployed PC’s & back office servers across the business by carrying out routine planned maintenance and managed patch rollouts. * Ensure process and good working practise is followed, suggesting improvements as and when identified. * Assist in the compilation and management of technical documentation and procedures for both end users and other members of the IT Support Team. * Plan, manage and deliver on time small projects assigned to you by the Systems & 1st Line Support Lead. Skills * 2 years minimum IT Helpdesk and Desktop Support experience * VMware * VLans * Strong working knowledge of Microsoft based operating systems with emphasis on Office 365 / Windows 10 and Windows Server 2012 * Excellent understanding of PC hardware set-up and configuration * Good TCP/IP experience and understanding of network fundamentals * Experience with Microsoft Office products * Hands on’ approach and a willingness to learn * Flexible, pro-active approach * Team player but can work alone without supervision * Full driving licence and access to own transport If you are an Support engineer looking for a new contract either apply online or if would like to find out about other Oracle opportunities please contact Craig Carnell on (url removed) or phone 01793437292 Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information. Outsource. Our People. Your Success. Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors. We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates. The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs. Please visit our website (url removed)

Level 2 Desktop Support - Dublin

IT Jobs Dublin

Level 2 Desktop Specialist - Dublin €29-35,000 plus extensive benefits Do you want to be part of a growing team? Do you want to work with a globally recognised company? Do you want to be working with some of the most talented people in Dublin? My Dublin based client is currently seeking to hire an IT Desktop Support Specialist to join their expanding team. This role will be based on site and will allowing to join a global industry leader in the financial sector. You will be servicing over 700 internal users in excess of 4500 external customers. Joining the Support Services team, you will be resolving both telephone and desktop support issues escalated from 1st line support. You will be joining a leading financial organisation that prides themselves on the strength of their IT posture. You will be an enthusiastic individual that has a curiosity for development and aspires to progress through the ranks. You will have a strong technical background and the ability to demonstrate leadership qualities to supervise/mentor. What you need as a Desktop Support Specialist: * A background in Microsoft to include professional certifications such as MS, MTA, MCSA or MCSE * 2-3 years working in a Desktop support role managing the distribution of calls * Ability to work in a large multinational * Working knowledge of Citrix or similar virtual environments * Knowledge of ITIL * Knowledge of Service Desk Systems * Application Software installations * Experience in building laptops, pc’s, ipads Set Yourself Apart: * Analytical mindset for problem solvent * Positive can do attitude * Appetite for working in a Global environment * Ken passion to learn and develop This is an excellent permanent opportunity for a IT Desktop Support to join a well-established company based in Dublin. If you are a motivated individual and you want to work in a Global company then I would like to hear from you. If you are interested in the role, please contact John James Baird at Reperio Human Capital on 015713000. Reperio Human Capital Limited acts as an Employment Agency and an Employment Business

29/10/2018

Level 2 Desktop Specialist - Dublin €29-35,000 plus extensive benefits Do you want to be part of a growing team? Do you want to work with a globally recognised company? Do you want to be working with some of the most talented people in Dublin? My Dublin based client is currently seeking to hire an IT Desktop Support Specialist to join their expanding team. This role will be based on site and will allowing to join a global industry leader in the financial sector. You will be servicing over 700 internal users in excess of 4500 external customers. Joining the Support Services team, you will be resolving both telephone and desktop support issues escalated from 1st line support. You will be joining a leading financial organisation that prides themselves on the strength of their IT posture. You will be an enthusiastic individual that has a curiosity for development and aspires to progress through the ranks. You will have a strong technical background and the ability to demonstrate leadership qualities to supervise/mentor. What you need as a Desktop Support Specialist: * A background in Microsoft to include professional certifications such as MS, MTA, MCSA or MCSE * 2-3 years working in a Desktop support role managing the distribution of calls * Ability to work in a large multinational * Working knowledge of Citrix or similar virtual environments * Knowledge of ITIL * Knowledge of Service Desk Systems * Application Software installations * Experience in building laptops, pc’s, ipads Set Yourself Apart: * Analytical mindset for problem solvent * Positive can do attitude * Appetite for working in a Global environment * Ken passion to learn and develop This is an excellent permanent opportunity for a IT Desktop Support to join a well-established company based in Dublin. If you are a motivated individual and you want to work in a Global company then I would like to hear from you. If you are interested in the role, please contact John James Baird at Reperio Human Capital on 015713000. Reperio Human Capital Limited acts as an Employment Agency and an Employment Business

1st / 2nd Line IT Support Engineer

IT Jobs Cardiff

1st / 2nd Line IT Support Engineer Cardiff Based Permanent Role £21,000 & benefits We are urgently seeking 2x confident 1st and 2nd line desktop support Engineers for a company based on the outskirts of Cardiff. Good Active Directory and some recent Server Support experience would be a huge benefit for this one. If you have a couple of years experience within the environment above and are looking for your next move we'd be very interested in speaking to you. Skills Mix: In this role you'll be supporting Microsoft Office products, Windows 7-10 and 365 including installing, configuring and upgrading. Solid Active Directory experience and some basic networking / monitoring support would be great. You'll also use Antivirus technologies, Backup technologies, Exchange 2010, Server 2008 and 2012, Installing, configuring and assembling computers, monitors and peripheral items and troubleshooting printers. The role will involve day to day duties such as: Manage incoming support requests via ticket portal, email and telephone. Provide consistent and prompt IT support for internal and remote users, and keep them informed of progress. Provide basic server support and monitor all servers. Carry out Active Directory tasks including user accounts, groups and computers. Provide support on the Metrix' management system (training will be provided). Install, assemble and configure computers, monitors, network infrastructure and peripheral items. Troubleshoot hardware, software, email, network and peripheral equipment problems and make correction where required. Instruct staff in the use of standard business and administrative software e.g. Microsoft Office. Maintain a computerised asset register of all computerised fixed assets and software and complete user registration/deregistration forms as required. Complete relevant documentation to allow performance reports to be produced in a timely manner to monitor customer service. Be part of a team to deliver technical training to engineers. Liaise with 3rd party suppliers. Undertake any IT projects as required If this sounds like you please don't hesitate to apply or call Emily on (Apply online only) for further details. We feel this role should be commutable from Cardiff, Newport, Bristol, Cwmbran, Rhondda, Merthyr, Barry, Bridgend, Port Talbot and Swansea. By submitting your job application, you are giving IntaPeople consent to store and process your personal data in line with our privacy policy (which can be found on our website). Your personal data will be processed for this job and any future relevant jobs we match with your skill set (please note - your details will never be submitted to a client without your explicit consent). The services advertised by IntaPeople are those of an Employment Agency and an Employment Business

29/10/2018

1st / 2nd Line IT Support Engineer Cardiff Based Permanent Role £21,000 & benefits We are urgently seeking 2x confident 1st and 2nd line desktop support Engineers for a company based on the outskirts of Cardiff. Good Active Directory and some recent Server Support experience would be a huge benefit for this one. If you have a couple of years experience within the environment above and are looking for your next move we'd be very interested in speaking to you. Skills Mix: In this role you'll be supporting Microsoft Office products, Windows 7-10 and 365 including installing, configuring and upgrading. Solid Active Directory experience and some basic networking / monitoring support would be great. You'll also use Antivirus technologies, Backup technologies, Exchange 2010, Server 2008 and 2012, Installing, configuring and assembling computers, monitors and peripheral items and troubleshooting printers. The role will involve day to day duties such as: Manage incoming support requests via ticket portal, email and telephone. Provide consistent and prompt IT support for internal and remote users, and keep them informed of progress. Provide basic server support and monitor all servers. Carry out Active Directory tasks including user accounts, groups and computers. Provide support on the Metrix' management system (training will be provided). Install, assemble and configure computers, monitors, network infrastructure and peripheral items. Troubleshoot hardware, software, email, network and peripheral equipment problems and make correction where required. Instruct staff in the use of standard business and administrative software e.g. Microsoft Office. Maintain a computerised asset register of all computerised fixed assets and software and complete user registration/deregistration forms as required. Complete relevant documentation to allow performance reports to be produced in a timely manner to monitor customer service. Be part of a team to deliver technical training to engineers. Liaise with 3rd party suppliers. Undertake any IT projects as required If this sounds like you please don't hesitate to apply or call Emily on (Apply online only) for further details. We feel this role should be commutable from Cardiff, Newport, Bristol, Cwmbran, Rhondda, Merthyr, Barry, Bridgend, Port Talbot and Swansea. By submitting your job application, you are giving IntaPeople consent to store and process your personal data in line with our privacy policy (which can be found on our website). Your personal data will be processed for this job and any future relevant jobs we match with your skill set (please note - your details will never be submitted to a client without your explicit consent). The services advertised by IntaPeople are those of an Employment Agency and an Employment Business

IT Support Engineer 1st/2nd Line

IT Jobs Bicester

IT Support Engineer, 1st & 2nd Line Desktop Support, Bicester, £25k + training & benefits: Are you currently stuck in a 1st line support role? Do you want to progress into a more technical role? If so, this exciting new IT Support Engineer role based mostly on-site with a client in Bicester with the flexibility of also working at their Didcot office could be the perfect opportunity for you. The role: Our client is a leading organisation based in Didcot. Due to a period of growth within their business they now require a full time IT Support Engineer to provide 1st/2nd Line IT Support on-site 3 days a week with a client in Bicester and 2 days a week in Didcot. This is fantastic opportunity for someone who wants to take a step up from a 1st Line role taking a higher degree of responsibility for a company’s IT infrastructure. About you: To be considered you must have the following skills and experience: * 2 years experience working in an IT Support role ideally with skills around desktop and networking. * Experience of providing Windows desktop, network, printing and infrastructure support for end users. * Familiar with Microsoft desktop and productivity tools, Windows Server/domain, basic TCP/IP networking and printing/print drivers. * Experience with Cisco phone systems. * Any Microsoft qualifications (Windows 7 / Windows Server 2008 R2). In return our client offers a responsible and dynamic role, a good variety of work and freedom to work on your own initiative. Key words: Microsoft, Networking, Engineer, Support, Analyst, 2nd Line Support Engineer, Microsoft, Windows, Server, Active Directory, TCP/IP, MCSE, SQL, Permanent. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles)

29/10/2018

IT Support Engineer, 1st & 2nd Line Desktop Support, Bicester, £25k + training & benefits: Are you currently stuck in a 1st line support role? Do you want to progress into a more technical role? If so, this exciting new IT Support Engineer role based mostly on-site with a client in Bicester with the flexibility of also working at their Didcot office could be the perfect opportunity for you. The role: Our client is a leading organisation based in Didcot. Due to a period of growth within their business they now require a full time IT Support Engineer to provide 1st/2nd Line IT Support on-site 3 days a week with a client in Bicester and 2 days a week in Didcot. This is fantastic opportunity for someone who wants to take a step up from a 1st Line role taking a higher degree of responsibility for a company’s IT infrastructure. About you: To be considered you must have the following skills and experience: * 2 years experience working in an IT Support role ideally with skills around desktop and networking. * Experience of providing Windows desktop, network, printing and infrastructure support for end users. * Familiar with Microsoft desktop and productivity tools, Windows Server/domain, basic TCP/IP networking and printing/print drivers. * Experience with Cisco phone systems. * Any Microsoft qualifications (Windows 7 / Windows Server 2008 R2). In return our client offers a responsible and dynamic role, a good variety of work and freedom to work on your own initiative. Key words: Microsoft, Networking, Engineer, Support, Analyst, 2nd Line Support Engineer, Microsoft, Windows, Server, Active Directory, TCP/IP, MCSE, SQL, Permanent. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven’t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles)

IT System Engineer

IT Jobs Chorley

Are you an ambitious, results focused, facilitator of change who is passionate about continuous improvement and a real enabler? Elite Group are currently recruiting an experienced IT System Engineer to join our growing Chorley based team. You’ll have the chance to become part of our busy, highly technical, Managed Service Desk providing help and support to our customers whilst delivering excellent customer service with the aim to deliver the best customer journey possible at all times. Your day to day role as an IT Systems Engineer will be very varied, you’ll need your problem solving skills and drive to learn more to be active at all times. Ideally you’ll have at least one years’ experience working within a service desk or MSP environment and also have a background in general IT with working experience dealing with: * Veeam/backups * Virtualisation * Active Directory and Group Policies * WAN/LAN/TCP/IP, DNS and SHCP * Citrix and remote desktop support * Server 2008 – 2016 experience * SharePoint would be an advantage We want our MSP Engineers to be the best they can be, so our aim is to help our IT professionals grow. You will be ready to take on new challenges, upskill and train, giving you exposure to a wide variety of technical problems and projects. You’ll have the chance to manage your daily workload and be free to suggest and help implement process changes to make Elite better at what we do. If this role looks like it could be made for you, apply now, and our recruiter will be in touch. Here at Elite, we always welcome individuality. We guarantee that your differences will be valued and encouraged, because after all, that’s what makes us a better Elite. From diversity to creativity, we nurture every form of talent no matter your race, gender, age, religion, identity or experience. Our recruitment process ensures Diversity and Inclusion are more than just words, they are our guiding principles

29/10/2018

Are you an ambitious, results focused, facilitator of change who is passionate about continuous improvement and a real enabler? Elite Group are currently recruiting an experienced IT System Engineer to join our growing Chorley based team. You’ll have the chance to become part of our busy, highly technical, Managed Service Desk providing help and support to our customers whilst delivering excellent customer service with the aim to deliver the best customer journey possible at all times. Your day to day role as an IT Systems Engineer will be very varied, you’ll need your problem solving skills and drive to learn more to be active at all times. Ideally you’ll have at least one years’ experience working within a service desk or MSP environment and also have a background in general IT with working experience dealing with: * Veeam/backups * Virtualisation * Active Directory and Group Policies * WAN/LAN/TCP/IP, DNS and SHCP * Citrix and remote desktop support * Server 2008 – 2016 experience * SharePoint would be an advantage We want our MSP Engineers to be the best they can be, so our aim is to help our IT professionals grow. You will be ready to take on new challenges, upskill and train, giving you exposure to a wide variety of technical problems and projects. You’ll have the chance to manage your daily workload and be free to suggest and help implement process changes to make Elite better at what we do. If this role looks like it could be made for you, apply now, and our recruiter will be in touch. Here at Elite, we always welcome individuality. We guarantee that your differences will be valued and encouraged, because after all, that’s what makes us a better Elite. From diversity to creativity, we nurture every form of talent no matter your race, gender, age, religion, identity or experience. Our recruitment process ensures Diversity and Inclusion are more than just words, they are our guiding principles

1st Line Support Analyst

IT Jobs Reigate

1st Line Support Analyst Overview A leading financial services company working on world class products used globally require a 1st Line Support Analyst to join their team in Reigate, Surrey. Key Responsibilities • Provide excellent customer service and be the first point of call for IT support queries from internal staff, this could be via phone, email, Skype, and face-to-face • Administer the internal ticketing system and act upon requests for change and system access. • Diagnose a wide range of issues focusing on the user workstation environments, but could include some server-side applications. • Be able to spot potential technical vulnerabilities and suggest resolution. • Proactively monitor systems and take preventative measures to reduce system downtime. • Highlight possible trends from re-occurring incidents. • Update the internal knowledgebase with both technical guides for colleagues, and system usage procedures to aid customers. • Work collaboratively with third party support services on diagnosing and troubleshooting issues. • Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies. • Understand the requirements of the business and suggest appropriate solutions to help deliver business goals. • Perform as a member of the IT Infrastructure Team, working closely with other senior team members, and colleagues across the IT department in order to support all systems and technical processes. Essential Experience • Strong 1st line technical help desk experience, with proven track record of support. • Basic 2nd line technical support experience. • Excellent experience with Microsoft technologies with a focus on end-user administration and client workstation support: • Windows 7 and Windows 10 desktop support experience in a business environment. • Active Directory and Group Policy administration. • MS Exchange administration. • Excellent experience of diagnosing/troubleshooting issues with physical workstation hardware, ideally Dell business desktops/laptops. • Good knowledge of managing mobiles, ideally Apple iOS devices. • Proficient understanding of networking and technologies: • The TCP/IP stack. • Concepts of firewalls, VPNs, and VLANs, • Wireless configurations. • Knowledge of procedural best practice in a help desk environment. • Highly self-motivated and internally driven to understand and improve upon the technical aspects of any solution. • Ability to present ideas in a user-friendly language. • Experience working in a team-oriented, collaborative environment. Package •£25-35k salary dependant on experience • Annual bonus • 13% company contribution pension • Life assurance • 35 hour standard working week • Private medical

29/10/2018

1st Line Support Analyst Overview A leading financial services company working on world class products used globally require a 1st Line Support Analyst to join their team in Reigate, Surrey. Key Responsibilities • Provide excellent customer service and be the first point of call for IT support queries from internal staff, this could be via phone, email, Skype, and face-to-face • Administer the internal ticketing system and act upon requests for change and system access. • Diagnose a wide range of issues focusing on the user workstation environments, but could include some server-side applications. • Be able to spot potential technical vulnerabilities and suggest resolution. • Proactively monitor systems and take preventative measures to reduce system downtime. • Highlight possible trends from re-occurring incidents. • Update the internal knowledgebase with both technical guides for colleagues, and system usage procedures to aid customers. • Work collaboratively with third party support services on diagnosing and troubleshooting issues. • Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies. • Understand the requirements of the business and suggest appropriate solutions to help deliver business goals. • Perform as a member of the IT Infrastructure Team, working closely with other senior team members, and colleagues across the IT department in order to support all systems and technical processes. Essential Experience • Strong 1st line technical help desk experience, with proven track record of support. • Basic 2nd line technical support experience. • Excellent experience with Microsoft technologies with a focus on end-user administration and client workstation support: • Windows 7 and Windows 10 desktop support experience in a business environment. • Active Directory and Group Policy administration. • MS Exchange administration. • Excellent experience of diagnosing/troubleshooting issues with physical workstation hardware, ideally Dell business desktops/laptops. • Good knowledge of managing mobiles, ideally Apple iOS devices. • Proficient understanding of networking and technologies: • The TCP/IP stack. • Concepts of firewalls, VPNs, and VLANs, • Wireless configurations. • Knowledge of procedural best practice in a help desk environment. • Highly self-motivated and internally driven to understand and improve upon the technical aspects of any solution. • Ability to present ideas in a user-friendly language. • Experience working in a team-oriented, collaborative environment. Package •£25-35k salary dependant on experience • Annual bonus • 13% company contribution pension • Life assurance • 35 hour standard working week • Private medical

Network Support Analyst / IT Support Analyst

IT Jobs Glasgow

Network Support Analyst / IT Support Analyst Network Support Analyst / Desktop Support Analyst / Telecoms Support Analyst. A Glasgow based claims management firm are looking for a Network Support Analyst / Desktop Support Analyst / Telecoms Support Analyst to join the team and support their users. The Network Support Analyst / IT Support Analyst will be responsible for implementation and support of telephony, lifecycle management and capacity planning for telephony infrastructure, technical oversight for IT and telephony systems management, hardware maintenance and associated applications, planning and testing as required for telephony solutions and developing and maintaining the claims centre IT and telephony solutions. Key Network Support Analyst / IT Support Analyst responsibilities will include: * Deliver technical support to resolve telephony issues and to support the implementation of new solutions, including end-user device support. * Set up new or moving WAN/LAN connections for users and troubleshoot network/telephony/server issues. * Installation, configuration and maintenance of PCs, printers, phones and various peripherals * Phone system administration including call recording and monitoring and maintenance of backup processes * Create performance reports and provide support for operational teams with report content and call recording retrieval. * Implement and provide ongoing support of traditional and cloud Enterprise Telephony solutions. * Document and initiate annual disaster recovery testing requirements. * Be flexible in providing last minute support in the event of a surge - call routing, RAD messages, desk moves etc The Network Support Analyst / IT Support Analyst will need Windows environment knowledge and Cisco server knowledge. The Network Support Analyst / IT Support Analyst will need practical experience of supporting a multi user site, will be able to work under pressure, will need strong problem solving skills and communication skills. The Network Engineer / Telecoms Engineer will need knowledge of networking, IP and LAN infrastructure. The Network Support Analyst / IT Support Analyst will need knowledge of firewall and cyber security methods and practices. The Network Support Analyst / IT Support Analyst ill be comfortable working alone, have strong people skills and be able to work in high pressure situations The Network Engineer / Telecoms Engineer salary is £25-30k plus excellent benefits Proactive People is an employment business and employment agency

29/10/2018

Network Support Analyst / IT Support Analyst Network Support Analyst / Desktop Support Analyst / Telecoms Support Analyst. A Glasgow based claims management firm are looking for a Network Support Analyst / Desktop Support Analyst / Telecoms Support Analyst to join the team and support their users. The Network Support Analyst / IT Support Analyst will be responsible for implementation and support of telephony, lifecycle management and capacity planning for telephony infrastructure, technical oversight for IT and telephony systems management, hardware maintenance and associated applications, planning and testing as required for telephony solutions and developing and maintaining the claims centre IT and telephony solutions. Key Network Support Analyst / IT Support Analyst responsibilities will include: * Deliver technical support to resolve telephony issues and to support the implementation of new solutions, including end-user device support. * Set up new or moving WAN/LAN connections for users and troubleshoot network/telephony/server issues. * Installation, configuration and maintenance of PCs, printers, phones and various peripherals * Phone system administration including call recording and monitoring and maintenance of backup processes * Create performance reports and provide support for operational teams with report content and call recording retrieval. * Implement and provide ongoing support of traditional and cloud Enterprise Telephony solutions. * Document and initiate annual disaster recovery testing requirements. * Be flexible in providing last minute support in the event of a surge - call routing, RAD messages, desk moves etc The Network Support Analyst / IT Support Analyst will need Windows environment knowledge and Cisco server knowledge. The Network Support Analyst / IT Support Analyst will need practical experience of supporting a multi user site, will be able to work under pressure, will need strong problem solving skills and communication skills. The Network Engineer / Telecoms Engineer will need knowledge of networking, IP and LAN infrastructure. The Network Support Analyst / IT Support Analyst will need knowledge of firewall and cyber security methods and practices. The Network Support Analyst / IT Support Analyst ill be comfortable working alone, have strong people skills and be able to work in high pressure situations The Network Engineer / Telecoms Engineer salary is £25-30k plus excellent benefits Proactive People is an employment business and employment agency

IT Support Engineer – Bournemouth- £20K to £25K

IT Jobs Bournemouth

IT Support Engineer required to join a leading IT outsourcing company from their head office based in central Bournemouth. The role of an IT Support Engineer will involve working across the full lifecycle supporting my clients growing customer base in regard to their internal infrastructure (the majority of which is Microsoft based). You will be the first point of contact for all IT related issues and you will be invovled in supporting desktops, servers, networking along with some virtualisation. The majority of the support will be done either over the telephone or remotely but there may be some occasional travel to their customer sites based around the local area. The correct candidate for the IT Desktop Support Engineer role will be working within a similar role, have at least 6 months commercial experience and if possible have an IT, industry recognised qualification. My client is looking for someone who has experience within: * IT Desktop Support * Windows 7, 8 & 10 * Microsoft Server 2012, Server 2016 * Active Directory * Microsoft Cloud Services including Office 365 & Azure * Good general networking knowledge including TCP/IP and Firewall set up and administration * Very strong communications skills This is an excellent opportunity to join a growing and progressive company who would be able to offer further career opportunities and training to the right individual

29/10/2018

IT Support Engineer required to join a leading IT outsourcing company from their head office based in central Bournemouth. The role of an IT Support Engineer will involve working across the full lifecycle supporting my clients growing customer base in regard to their internal infrastructure (the majority of which is Microsoft based). You will be the first point of contact for all IT related issues and you will be invovled in supporting desktops, servers, networking along with some virtualisation. The majority of the support will be done either over the telephone or remotely but there may be some occasional travel to their customer sites based around the local area. The correct candidate for the IT Desktop Support Engineer role will be working within a similar role, have at least 6 months commercial experience and if possible have an IT, industry recognised qualification. My client is looking for someone who has experience within: * IT Desktop Support * Windows 7, 8 & 10 * Microsoft Server 2012, Server 2016 * Active Directory * Microsoft Cloud Services including Office 365 & Azure * Good general networking knowledge including TCP/IP and Firewall set up and administration * Very strong communications skills This is an excellent opportunity to join a growing and progressive company who would be able to offer further career opportunities and training to the right individual

Desktop Engineer

IT Jobs Basingstoke

Capita IT Resourcing is currently recruiting for a Desktop Support Engineer to join our FTSE250 client on a Fix term contract. This is a great opportunity for a candidate to come in at this level and gain access to new technologies and learn more skills. The successful candidate will initially be responsible for: * Providing desktop support to the business unit. * Contributing to the design and use of efficient and automated build processes for new user devices. * Ensuring all endpoints comply with group policy and report exceptions. * Assisting with the patching, management and reporting of company endpoints. * Escalating IT issues to the FrontLine Team Lead where necessary. * Diagnosing and resolving technical issues. * Monitoring and reporting managed printing issues and host the third party during resolution. * Installing authorised software to laptops and desktops and maintain the approved software list. * Ensuring security and upgrades are applied and kept up to date across all desktops and laptops * Managing antivirus installations to all desktops and laptops * Fault-finding for laptops and desktops. * Reporting faults and maintaining logs on desktops and laptops. * Completing internal user moves. * Ensuring all logs for equipment and users are maintained. * Requesting appropriate purchase requisitions for IT hardware/software * Ensuring all software purchased is recorded and maintained by licensing * Setting-up new users and disable expired accounts in accordance with business requirements * Preparing accurate and professional documentation, meeting materials and correspondence. * Performing basic administrative support duties as required to meet specific operational objectives * Performing miscellaneous job-related duties as necessary. * Working extra hours to meet deadlines, as required and where reasonable. * Providing assistance and support to colleagues in IT-related matters. * Ensuring that a high level of customer service and support is provided to all internal and external customers Essential skills and experience required for the role: * Working knowledge of Laptop and Desktop computers. * Working knowledge of Windows 7 and Windows 8 Operating Systems. * Experience of working with Active Directory Domains, policies, admin and support. * Strong troubleshooting skills. * Experience of managing and deploying standard device builds * Knowledge of software installations. * Strong organisational skills and able to prioritize and co-ordinate effectively. * Ability to multi-task and manage time well. * Trustworthiness. * Work without supervision and under pressure. * Show initiative and be able to think ‘out of the box’. * Ability to see the bigger picture. * Good written, verbal and presentation skills. * Flexible and open to change. * Able to work with all levels of staff. * Quality conscious. * Willing to take ownership. * Willing to share information. If you are interested in the role and would like to apply, please send me your CV in response to this advert for immediate consideration. Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy

29/10/2018

Capita IT Resourcing is currently recruiting for a Desktop Support Engineer to join our FTSE250 client on a Fix term contract. This is a great opportunity for a candidate to come in at this level and gain access to new technologies and learn more skills. The successful candidate will initially be responsible for: * Providing desktop support to the business unit. * Contributing to the design and use of efficient and automated build processes for new user devices. * Ensuring all endpoints comply with group policy and report exceptions. * Assisting with the patching, management and reporting of company endpoints. * Escalating IT issues to the FrontLine Team Lead where necessary. * Diagnosing and resolving technical issues. * Monitoring and reporting managed printing issues and host the third party during resolution. * Installing authorised software to laptops and desktops and maintain the approved software list. * Ensuring security and upgrades are applied and kept up to date across all desktops and laptops * Managing antivirus installations to all desktops and laptops * Fault-finding for laptops and desktops. * Reporting faults and maintaining logs on desktops and laptops. * Completing internal user moves. * Ensuring all logs for equipment and users are maintained. * Requesting appropriate purchase requisitions for IT hardware/software * Ensuring all software purchased is recorded and maintained by licensing * Setting-up new users and disable expired accounts in accordance with business requirements * Preparing accurate and professional documentation, meeting materials and correspondence. * Performing basic administrative support duties as required to meet specific operational objectives * Performing miscellaneous job-related duties as necessary. * Working extra hours to meet deadlines, as required and where reasonable. * Providing assistance and support to colleagues in IT-related matters. * Ensuring that a high level of customer service and support is provided to all internal and external customers Essential skills and experience required for the role: * Working knowledge of Laptop and Desktop computers. * Working knowledge of Windows 7 and Windows 8 Operating Systems. * Experience of working with Active Directory Domains, policies, admin and support. * Strong troubleshooting skills. * Experience of managing and deploying standard device builds * Knowledge of software installations. * Strong organisational skills and able to prioritize and co-ordinate effectively. * Ability to multi-task and manage time well. * Trustworthiness. * Work without supervision and under pressure. * Show initiative and be able to think ‘out of the box’. * Ability to see the bigger picture. * Good written, verbal and presentation skills. * Flexible and open to change. * Able to work with all levels of staff. * Quality conscious. * Willing to take ownership. * Willing to share information. If you are interested in the role and would like to apply, please send me your CV in response to this advert for immediate consideration. Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy

IT Support Analyst

IT Jobs Cardiff, South Glamorgan

IT Support Analyst Full Time, Permanent Salary £22k - £25k Cardiff ABOUT THE ROLE Pelican Healthcare is a leading manufacturer of disposable medical products and are part of the world renowned Eakin group. Due to continued success we are looking to add to our IT team. The IT Support Analyst’s role is to work as part of our service desk team, based in Cardiff. The team is dedicated to delivering outstanding IT services to the group, ensuring efficient and effective delivery of IT operations, including support, training and the delivery of new initiatives and projects. You will be key to the ongoing day to day operation of IT service by providing 1st – 2nd line support to Pelican Healthcare and the wider group. The group is built of a collection of healthcare companies in 11 locations throughout the UK (including Northern Ireland). As a member of the IT services team you are to ensure the successful delivery of IT support. Tickets are reported to the support desk and are categorised then resolved as efficiently as possible. Support is provided primarily through remote desktop tools, but physical attendance may be required on occasions. The team will also drive and deliver in-house IT related projects that are linked to the success of the service. All team members are encouraged to A successful candidate will have a proven track record in IT Support and Service Delivery. KEY ACTIVITIES - Duties and responsibilities - Monitor Help Desk tickets and provide 1st / 2nd line onsite and remote support. - Administer Windows Server 2003 / 2008 / 2012 / 2016 in physical, Azure, Citrix and VMWare environments. - Onsite and remote support for PC’s, notebooks, smartphones and tablets. - Support a myriad of software applications including Office 365, Sage X3 - Advanced printer / peripheral device troubleshooting. - Patch Management. - Mentor / cross train team members on existing and new technologies. - Periodic site visits to provide onsite support at group sites in Comber, Ferndown, Larne, London, Manchester, Nottingham, Peterborough, Perth and Taffs Well. - Provide after-hours support for IT related emergencies as well as occasional weekend maintenance. - Document best practices and support procedures. - Develop and implement projects to deliver new technology solutions. - Maintain inventory and asset configuration documentation. - Carry out special tasks at Management's direction. - Adhere to the company’s Quality policy and Environmental policy. - Undertake other duties as may be reasonably required. - Provide training to other departments about how best to use the systems available within the business. KEY SKILLS: technical knowledge, skills, experience and qualification Essential - Two or more hands-on experience working in an end-user desktop support role or computer operations environment. - Strong technical knowledge of Microsoft’s Server Operating Systems 2008/2012/2016. - Strong technical knowledge of Microsoft’s Client Operating Systems, primarily Windows 7/8/10. - Extensive application support experience with Office 2013 / 2016 / 365. - Managing deployments / rollouts of PC’s, phones and servers. - Active Directory Group Policy and user and group administration. - Excellent understanding of PC hardware set-up and configuration - A good understanding of LAN/WAN networking. - Ability to troubleshoot network issues. - Excellent telephone manner and language communication skills - Ability to communicate effectively, both written and orally. - Ability to work accurately with detailed information and with attention to detail. - Ability to use own initiative - Hold an up to date UK Driving license Desirable - ITIL Foundation - Qualified in an IT discipline which must include specific studies in relation to IT. - Microsoft Certification (MCP) or equivalent certification. - Microsoft Azure administration. - Office 365 administration. - Managing server virtualization technologies like VMWare ESXi or Microsoft Hyper-V - Managing Citrix and Terminal Server environments - Strong technical knowledge of current network hardware, protocols, and standards, including TCP. COMPETENCIES - Resilience – Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events. - Team Working – Enjoys participating in group activities and likes to work with other people. Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good. - Supporting Others – Enjoys supporting other people and is prone to getting involved and trying to help them when they have problems. Is comfortable to contribute to joint endeavours and enjoys team work. Is willing to let other people depend on them. - Following Directions – Is motivated to accept and comply with standards and instructions and has a strong conscience about delivering what is promised or expected. Doesn’t like letting people down and works productively in cooperation with, and support of others. - Quality Orientation – Is precise, pays attention to details, checks things and ties up ‘loose ends’. Has a strong conscience about getting things right and seeks to ensure that decisions and solutions do not involve undue risk, adheres to policy and standards. - Oral Communication – Talks readily and confidently to people, expressing themselves with obvious ease. Speak out and makes themselves heard, often playing a leading and influential role in debate and discussion. - Technical expert –full breadth of technical knowledge and can operate as a technical advisor, influencing others to achieve goals without relying on hierarchy. Keeps up to date on changes within their field and implements plans to ensure organisation is in a state of readiness. Participates in industry and professional associations KEY WORKING RELATIONSHIPS With whom, nature and purpose of contact Internal: All department managers within the business to ensure their IT requirements are being met. All employees within the business to ensure they have no IT related issues in carrying out their jobs. External: IT Suppliers and support companies. ADDITIONAL INFORMATION People: - Will report to Group IT Manager. Budget / resources: - This role will not have budgetary control. Travel Requirements. - Requirement to travel to other sites for training or support. Sites are currently in the UK and Ireland but may include other locations globally in the future. Travel is expected to be infrequent. Please apply online and send your current CV / Cover Letter and any further documents supporting your application

29/10/2018

IT Support Analyst Full Time, Permanent Salary £22k - £25k Cardiff ABOUT THE ROLE Pelican Healthcare is a leading manufacturer of disposable medical products and are part of the world renowned Eakin group. Due to continued success we are looking to add to our IT team. The IT Support Analyst’s role is to work as part of our service desk team, based in Cardiff. The team is dedicated to delivering outstanding IT services to the group, ensuring efficient and effective delivery of IT operations, including support, training and the delivery of new initiatives and projects. You will be key to the ongoing day to day operation of IT service by providing 1st – 2nd line support to Pelican Healthcare and the wider group. The group is built of a collection of healthcare companies in 11 locations throughout the UK (including Northern Ireland). As a member of the IT services team you are to ensure the successful delivery of IT support. Tickets are reported to the support desk and are categorised then resolved as efficiently as possible. Support is provided primarily through remote desktop tools, but physical attendance may be required on occasions. The team will also drive and deliver in-house IT related projects that are linked to the success of the service. All team members are encouraged to A successful candidate will have a proven track record in IT Support and Service Delivery. KEY ACTIVITIES - Duties and responsibilities - Monitor Help Desk tickets and provide 1st / 2nd line onsite and remote support. - Administer Windows Server 2003 / 2008 / 2012 / 2016 in physical, Azure, Citrix and VMWare environments. - Onsite and remote support for PC’s, notebooks, smartphones and tablets. - Support a myriad of software applications including Office 365, Sage X3 - Advanced printer / peripheral device troubleshooting. - Patch Management. - Mentor / cross train team members on existing and new technologies. - Periodic site visits to provide onsite support at group sites in Comber, Ferndown, Larne, London, Manchester, Nottingham, Peterborough, Perth and Taffs Well. - Provide after-hours support for IT related emergencies as well as occasional weekend maintenance. - Document best practices and support procedures. - Develop and implement projects to deliver new technology solutions. - Maintain inventory and asset configuration documentation. - Carry out special tasks at Management's direction. - Adhere to the company’s Quality policy and Environmental policy. - Undertake other duties as may be reasonably required. - Provide training to other departments about how best to use the systems available within the business. KEY SKILLS: technical knowledge, skills, experience and qualification Essential - Two or more hands-on experience working in an end-user desktop support role or computer operations environment. - Strong technical knowledge of Microsoft’s Server Operating Systems 2008/2012/2016. - Strong technical knowledge of Microsoft’s Client Operating Systems, primarily Windows 7/8/10. - Extensive application support experience with Office 2013 / 2016 / 365. - Managing deployments / rollouts of PC’s, phones and servers. - Active Directory Group Policy and user and group administration. - Excellent understanding of PC hardware set-up and configuration - A good understanding of LAN/WAN networking. - Ability to troubleshoot network issues. - Excellent telephone manner and language communication skills - Ability to communicate effectively, both written and orally. - Ability to work accurately with detailed information and with attention to detail. - Ability to use own initiative - Hold an up to date UK Driving license Desirable - ITIL Foundation - Qualified in an IT discipline which must include specific studies in relation to IT. - Microsoft Certification (MCP) or equivalent certification. - Microsoft Azure administration. - Office 365 administration. - Managing server virtualization technologies like VMWare ESXi or Microsoft Hyper-V - Managing Citrix and Terminal Server environments - Strong technical knowledge of current network hardware, protocols, and standards, including TCP. COMPETENCIES - Resilience – Can work under pressure, remains calm, thinks clearly and manages emotion under pressure. Addresses issues without being aggressive or controlling and can easily bounce back from setbacks. Is open to feedback and doesn’t dwell on past events. - Team Working – Enjoys participating in group activities and likes to work with other people. Is ready to collaborate with and support others and is willing to co-operate and compromise for the overall good. - Supporting Others – Enjoys supporting other people and is prone to getting involved and trying to help them when they have problems. Is comfortable to contribute to joint endeavours and enjoys team work. Is willing to let other people depend on them. - Following Directions – Is motivated to accept and comply with standards and instructions and has a strong conscience about delivering what is promised or expected. Doesn’t like letting people down and works productively in cooperation with, and support of others. - Quality Orientation – Is precise, pays attention to details, checks things and ties up ‘loose ends’. Has a strong conscience about getting things right and seeks to ensure that decisions and solutions do not involve undue risk, adheres to policy and standards. - Oral Communication – Talks readily and confidently to people, expressing themselves with obvious ease. Speak out and makes themselves heard, often playing a leading and influential role in debate and discussion. - Technical expert –full breadth of technical knowledge and can operate as a technical advisor, influencing others to achieve goals without relying on hierarchy. Keeps up to date on changes within their field and implements plans to ensure organisation is in a state of readiness. Participates in industry and professional associations KEY WORKING RELATIONSHIPS With whom, nature and purpose of contact Internal: All department managers within the business to ensure their IT requirements are being met. All employees within the business to ensure they have no IT related issues in carrying out their jobs. External: IT Suppliers and support companies. ADDITIONAL INFORMATION People: - Will report to Group IT Manager. Budget / resources: - This role will not have budgetary control. Travel Requirements. - Requirement to travel to other sites for training or support. Sites are currently in the UK and Ireland but may include other locations globally in the future. Travel is expected to be infrequent. Please apply online and send your current CV / Cover Letter and any further documents supporting your application

Desktop Support Engineer (Covering 2-3 sites + MUST be able to drive)

IT Jobs Radlett, Hertfordshire

An exciting opportunity for an experienced 2nd/3rd Line Desktop support Engineer has arisen with one of my clients based in Radlett on a permanent basis to cover one singular site 4 days a week and 2 additional remotes site the remaining day. Candidates looking apply MUST have experience of working within unstructured and varied environment where you will need to turn your hand to a broad range of desktop tickets, from user set ups to Mobile Device Management. The successful candidate will also have experience of the following technologies – Windows 10, AV, MDM, Filtering Systems, PowerShell and Active Directory. This is a brilliant opportunity to work with a client that champions learning and development and will give whoever the successful candidate may be a brilliant platform to expand and develop their knowledge base with new and innovative technologies. Salary - £28,000 + Excellent Benefits Location – Radlett + 2-3 other sites

29/10/2018

An exciting opportunity for an experienced 2nd/3rd Line Desktop support Engineer has arisen with one of my clients based in Radlett on a permanent basis to cover one singular site 4 days a week and 2 additional remotes site the remaining day. Candidates looking apply MUST have experience of working within unstructured and varied environment where you will need to turn your hand to a broad range of desktop tickets, from user set ups to Mobile Device Management. The successful candidate will also have experience of the following technologies – Windows 10, AV, MDM, Filtering Systems, PowerShell and Active Directory. This is a brilliant opportunity to work with a client that champions learning and development and will give whoever the successful candidate may be a brilliant platform to expand and develop their knowledge base with new and innovative technologies. Salary - £28,000 + Excellent Benefits Location – Radlett + 2-3 other sites

1st Line IT Infrastructure Engineer (Rapid progression)

IT Jobs Southampton

Do you have skills in Windows Operating Systems, Desktop Support, Service Desk or IT Helpdesk? Are you looking to develop knowledge and skills in Windows Server, AD, Exchange and Virtualisation? Are you looking to work for an expanding organisation that is able to offer genuine career progression and extensive training / certifications? Excellent opportunity to join a company that is looking for committed individuals that are motivated to progress their careers and gain professional IT certifications. The company is an established technology provider who are gaining new clients and who are busy with ongoing support and projects with existing ones. The role is to provide 1st line infrastructure support in a busy, fun and challenging (in a good way) service desk environment. It is a fast paced, positive and flexible environment. Good communication skills are very important. The core skills are: Windows 7/8/10 desktop support Active Directory administration MS Office - all versions. Anti-Virus and disk encryption systems (Sophos, Bitlocker, Kaspersky, Norton, ESET) Backup Technologies (Symantec Backup Exec, Veeam, AppAssure, Replay, VMware VDR/VDP, Acronis, Windows/NT Backup) In addition to the above you will get the opportunity to get involved in: Windows Server 2012 R2 – configuration and admin, installation and builds are desirable any exposure to Windows Server 2016 is desirable Active Directory – including Group Policy MS Exchange 2007 / 2010 / 2013 (2016 desirable) Virtualisation – ideally VMware Citrix (Presentation server, XenApp, XenDesktop, NetScaler, Web Interface, Licensing server, Citrix Secure Gateway) Linux Server / Desktop OS (Debian, Red Hat, CentOS, Ubuntu, Mint, SUSE Database Server Applications (SQL, MySQL, PROGRESS, Oracle) Exellent benefits package including, ongoing training plans and certifications (once you have gained a cert you can then move on to the next one), 25 days hols + bank holidays, pension scheme and defined progression routes

29/10/2018

Do you have skills in Windows Operating Systems, Desktop Support, Service Desk or IT Helpdesk? Are you looking to develop knowledge and skills in Windows Server, AD, Exchange and Virtualisation? Are you looking to work for an expanding organisation that is able to offer genuine career progression and extensive training / certifications? Excellent opportunity to join a company that is looking for committed individuals that are motivated to progress their careers and gain professional IT certifications. The company is an established technology provider who are gaining new clients and who are busy with ongoing support and projects with existing ones. The role is to provide 1st line infrastructure support in a busy, fun and challenging (in a good way) service desk environment. It is a fast paced, positive and flexible environment. Good communication skills are very important. The core skills are: Windows 7/8/10 desktop support Active Directory administration MS Office - all versions. Anti-Virus and disk encryption systems (Sophos, Bitlocker, Kaspersky, Norton, ESET) Backup Technologies (Symantec Backup Exec, Veeam, AppAssure, Replay, VMware VDR/VDP, Acronis, Windows/NT Backup) In addition to the above you will get the opportunity to get involved in: Windows Server 2012 R2 – configuration and admin, installation and builds are desirable any exposure to Windows Server 2016 is desirable Active Directory – including Group Policy MS Exchange 2007 / 2010 / 2013 (2016 desirable) Virtualisation – ideally VMware Citrix (Presentation server, XenApp, XenDesktop, NetScaler, Web Interface, Licensing server, Citrix Secure Gateway) Linux Server / Desktop OS (Debian, Red Hat, CentOS, Ubuntu, Mint, SUSE Database Server Applications (SQL, MySQL, PROGRESS, Oracle) Exellent benefits package including, ongoing training plans and certifications (once you have gained a cert you can then move on to the next one), 25 days hols + bank holidays, pension scheme and defined progression routes

Desktop Support Engineer (Covering 2-3 sites + MUST be able to drive)

IT Jobs Chigwell, Essex

An exciting opportunity for an experienced 2nd/3rd Line Desktop support Engineer has arisen with one of my clients based in Chigwell on a permanent basis to cover one singular site 4 days a week and 2 additional remotes site the remaining day. Candidates looking apply MUST have experience of working within unstructured and varied environment where you will need to turn your hand to a broad range of desktop tickets, from user set ups to Mobile Device Management. The successful candidate will also have experience of the following technologies – Windows 10, AV, MDM, Filtering Systems, PowerShell and Active Directory. This is a brilliant opportunity to work with a client that champions learning and development and will give whoever the successful candidate may be a brilliant platform to expand and develop their knowledge base with new and innovative technologies. Salary - £28,000 + Excellent Benefits Location – Chigwell + 2-3 other sites

29/10/2018

An exciting opportunity for an experienced 2nd/3rd Line Desktop support Engineer has arisen with one of my clients based in Chigwell on a permanent basis to cover one singular site 4 days a week and 2 additional remotes site the remaining day. Candidates looking apply MUST have experience of working within unstructured and varied environment where you will need to turn your hand to a broad range of desktop tickets, from user set ups to Mobile Device Management. The successful candidate will also have experience of the following technologies – Windows 10, AV, MDM, Filtering Systems, PowerShell and Active Directory. This is a brilliant opportunity to work with a client that champions learning and development and will give whoever the successful candidate may be a brilliant platform to expand and develop their knowledge base with new and innovative technologies. Salary - £28,000 + Excellent Benefits Location – Chigwell + 2-3 other sites

1st Line Service Desk Technician

CV-Library Ringwood, Hampshire

1st Line Service Desk Technician Location: Ringwood, Hampshire Salary: £16K – £19K, DOE Hours: 40 hours per week, including some Saturdays We are a specialist provider of NHS IT Infrastructure and Support services, supporting NHS organisations to improve digital maturity and patient care. WE are looking to expand our successful Service Desk Team and are seeking enthusiastic and effective Service Desk Technicians to join our knowledgeable, enthusiastic and motivated team. 1st Line Service Desk Technician - The Role: Manage Support Telephone Calls: * Answer the phone using Common structured interrogation techniques * Log jobs in a standard way, ensuring all detail is accurate, correct and all template areas are complete. * Update job for call reference * Verbally give call reference and indication of next steps * If not first line or not able to fix, then pass as open job – explain to end user Deal with Clinical Supplier Software Issues: * Correctly identify issues that require logging with Clinical Suppliers, and log appropriately * Log all Choose & Book problems, and complete the relevant MDS form and forward to the correct team. * Chase all open clinical suppliers’ calls. Ensuring the calls remain open until the end user confirms its fixed. Resolve Technical Issues: * Use knowledge base/technical knowledge to fix open issues. * Use remote support to dial in and fix issues when time allows Manage support jobs: * Monitor the Support email mailbox and log jobs * Actively look to close open service calls. * Maintain activities set by Service Manager * Monitor and chase/update/progress open support calls, regardless of who they are assigned to. * Close support calls, ensuring agreement of resolution is confirmed with the end user. Fully complete the resolution field, and fix to the knowledge base if applicable. * Follow the service desk Rota and activities assigned are managed. * Ensure all proactive monitoring alerts are dealt with promptly. Customer Care: * Meet and exceed the customer’s expectations. * Always be helpful and polite; offer to help as much as possible on all calls taken * Promote the use of the customer portal to each caller. * Offer services Healthcare Computing offer where possible to the customers. 1st Line Service Desk Technician - Candidate specification: We are dedicated to providing the best customer service possible, so a positive, “can do” attitude is paramount. The ideal candidate will have fantastic customer service skills, have a real interest in IT and be a great problem solver. Knowledge and/or experience of the following would be very useful, although training will be given: * You will already have some experience of working within an IT Service Desk/Help Desk environment, but all applicants will be considered * PC and server hardware * Microsoft operating systems and products * ITIL best practice * Experience of the following, an advantage: 1st Line Support, Service Desk, ICT support, Technical Support, IT Helpdesk, ITIL, Service Desk Technician, Desktop support, Helpdesk We will provide; * A friendly, caring work place * On-going training / learning environment * Company pension scheme & Health Cash Back scheme * Free refreshments & Free Parking (on a first come first served basis) If you have the skills and experience we require for this role and are looking for a new challenge please click on APPLY and forward your up-to-date CV to us with a relevant cover letter, explaining why you are a good fit for this role. No Agencies please

29/10/2018

1st Line Service Desk Technician Location: Ringwood, Hampshire Salary: £16K – £19K, DOE Hours: 40 hours per week, including some Saturdays We are a specialist provider of NHS IT Infrastructure and Support services, supporting NHS organisations to improve digital maturity and patient care. WE are looking to expand our successful Service Desk Team and are seeking enthusiastic and effective Service Desk Technicians to join our knowledgeable, enthusiastic and motivated team. 1st Line Service Desk Technician - The Role: Manage Support Telephone Calls: * Answer the phone using Common structured interrogation techniques * Log jobs in a standard way, ensuring all detail is accurate, correct and all template areas are complete. * Update job for call reference * Verbally give call reference and indication of next steps * If not first line or not able to fix, then pass as open job – explain to end user Deal with Clinical Supplier Software Issues: * Correctly identify issues that require logging with Clinical Suppliers, and log appropriately * Log all Choose & Book problems, and complete the relevant MDS form and forward to the correct team. * Chase all open clinical suppliers’ calls. Ensuring the calls remain open until the end user confirms its fixed. Resolve Technical Issues: * Use knowledge base/technical knowledge to fix open issues. * Use remote support to dial in and fix issues when time allows Manage support jobs: * Monitor the Support email mailbox and log jobs * Actively look to close open service calls. * Maintain activities set by Service Manager * Monitor and chase/update/progress open support calls, regardless of who they are assigned to. * Close support calls, ensuring agreement of resolution is confirmed with the end user. Fully complete the resolution field, and fix to the knowledge base if applicable. * Follow the service desk Rota and activities assigned are managed. * Ensure all proactive monitoring alerts are dealt with promptly. Customer Care: * Meet and exceed the customer’s expectations. * Always be helpful and polite; offer to help as much as possible on all calls taken * Promote the use of the customer portal to each caller. * Offer services Healthcare Computing offer where possible to the customers. 1st Line Service Desk Technician - Candidate specification: We are dedicated to providing the best customer service possible, so a positive, “can do” attitude is paramount. The ideal candidate will have fantastic customer service skills, have a real interest in IT and be a great problem solver. Knowledge and/or experience of the following would be very useful, although training will be given: * You will already have some experience of working within an IT Service Desk/Help Desk environment, but all applicants will be considered * PC and server hardware * Microsoft operating systems and products * ITIL best practice * Experience of the following, an advantage: 1st Line Support, Service Desk, ICT support, Technical Support, IT Helpdesk, ITIL, Service Desk Technician, Desktop support, Helpdesk We will provide; * A friendly, caring work place * On-going training / learning environment * Company pension scheme & Health Cash Back scheme * Free refreshments & Free Parking (on a first come first served basis) If you have the skills and experience we require for this role and are looking for a new challenge please click on APPLY and forward your up-to-date CV to us with a relevant cover letter, explaining why you are a good fit for this role. No Agencies please

Desktop Support Engineer

IT Jobs Hampshire

A Desktop Support Engineer is required on a 3 month initial contract (possible extension) based across Hampshire. For this position the Desktop Support Engineer will be responsible for working on customer site to refresh & install desktops with Windows 10. You will liaise with customers on site to ensure that the refreshes are completed to minimise impact to staff. You will be required to travel to customer sites with IT equipment (expenses covered) but you must therefore own a car and have a full clean driving licence. You will be experienced with desktop refreshes to Windows 10 and a strong background with migrating and installation of desktops. Office 2010 experience is also required as part of the role. You will also be able to demonstrate a strong customer service led background. This role is to start ASAP and will pay £175 per day (ltd/umbrella) with expenses covered in addition for travel. Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application

29/10/2018

A Desktop Support Engineer is required on a 3 month initial contract (possible extension) based across Hampshire. For this position the Desktop Support Engineer will be responsible for working on customer site to refresh & install desktops with Windows 10. You will liaise with customers on site to ensure that the refreshes are completed to minimise impact to staff. You will be required to travel to customer sites with IT equipment (expenses covered) but you must therefore own a car and have a full clean driving licence. You will be experienced with desktop refreshes to Windows 10 and a strong background with migrating and installation of desktops. Office 2010 experience is also required as part of the role. You will also be able to demonstrate a strong customer service led background. This role is to start ASAP and will pay £175 per day (ltd/umbrella) with expenses covered in addition for travel. Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application

1st/2nd Line Helpdesk Analyst Hatfield Up to £28k DOE Start ASAP

IT Jobs AL10, Hatfield, Hertfordshire

1st/2nd Line Helpdesk Analyst Hatfield Up to £28k DOE Start ASAP My client is looking for an enthusiastic and intuitive 1st/2nd line Helpdesk Analyst, to join the team and help deliver support and services to one of their Key Customers. The successful candidate will provide customer focused Helpdesk & Desktop Support to the EMEA region, ensuring the delivery of High Quality IT Operational Services at one of my clients Key Customers in Hatfield as well as providing on-site proximity support. They will also provide local Technical Assistance to Support Level 2 and 3 teams at customers in London. Some of the Key Technical Skills my client is looking for in this 2nd Line Helpdesk Analyst role are; * Windows 7/10 (MCP Preferred) * Office 365 * Active Directory * ITIL Foundation Qualified or have experience working in an ITIL Based Organisation * Mobile Technologies For this 1st/2nd Line Helpdesk Analyst Role you will also need to have Strong Customer-Focused Approach, have experience dealing with Senior Executives and have Excellent Interpersonal Relationship/Customer Management Skills If this 1st/2nd Line Helpdesk Analyst role sounds of interest to you then please apply. 1st/2nd Line Helpdesk Analyst Role Hatfield Up To £28k DOE Start ASAP

29/10/2018

1st/2nd Line Helpdesk Analyst Hatfield Up to £28k DOE Start ASAP My client is looking for an enthusiastic and intuitive 1st/2nd line Helpdesk Analyst, to join the team and help deliver support and services to one of their Key Customers. The successful candidate will provide customer focused Helpdesk & Desktop Support to the EMEA region, ensuring the delivery of High Quality IT Operational Services at one of my clients Key Customers in Hatfield as well as providing on-site proximity support. They will also provide local Technical Assistance to Support Level 2 and 3 teams at customers in London. Some of the Key Technical Skills my client is looking for in this 2nd Line Helpdesk Analyst role are; * Windows 7/10 (MCP Preferred) * Office 365 * Active Directory * ITIL Foundation Qualified or have experience working in an ITIL Based Organisation * Mobile Technologies For this 1st/2nd Line Helpdesk Analyst Role you will also need to have Strong Customer-Focused Approach, have experience dealing with Senior Executives and have Excellent Interpersonal Relationship/Customer Management Skills If this 1st/2nd Line Helpdesk Analyst role sounds of interest to you then please apply. 1st/2nd Line Helpdesk Analyst Role Hatfield Up To £28k DOE Start ASAP

2nd Line IT Support Technician

IT Jobs Watford, Hertfordshire

2nd Line IT Support Technician - Citrix, Active Directory including Group Policy, Windows Server, Networking. My client based in Watford are looking for a hands on 2nd Line IT Support Technician to join their small team. You must have technical skills in Citrix, Active Directory including Group Policy, Networking, Windows Server, Windows Desktop environments, MS Office, with excellent communications and clear telephone manners. My client would consider an 1st & 2nd liner looking to progress into a solid, hands on 2nd line role. Working hours are 8.00am to 4.30pm with occasional travel to other offices. Role includes: * Microsoft Active Directory Group Policy configuration and deployment. * Citrix Support. * Networking -Switches & VLANS. * Desktop support. * Helpdesk backup for first line support person. * Anti-Virus management and deployment. * Helpdesk support escalations and first line holiday cover. * Key software deployment. * New user on boarding and off boarding procedures. * Microsoft Word template updates including VBA changes and development. * IT Inductions and training for new employees. * Application updates on key software. * Desktop / Office relocations. * Hardware testing and deployment. This role is commutable from Hemel Hempstead, Luton, St Albans, Aylesbury. Please send your CV ASAP and I will get back to you if suitable

29/10/2018

2nd Line IT Support Technician - Citrix, Active Directory including Group Policy, Windows Server, Networking. My client based in Watford are looking for a hands on 2nd Line IT Support Technician to join their small team. You must have technical skills in Citrix, Active Directory including Group Policy, Networking, Windows Server, Windows Desktop environments, MS Office, with excellent communications and clear telephone manners. My client would consider an 1st & 2nd liner looking to progress into a solid, hands on 2nd line role. Working hours are 8.00am to 4.30pm with occasional travel to other offices. Role includes: * Microsoft Active Directory Group Policy configuration and deployment. * Citrix Support. * Networking -Switches & VLANS. * Desktop support. * Helpdesk backup for first line support person. * Anti-Virus management and deployment. * Helpdesk support escalations and first line holiday cover. * Key software deployment. * New user on boarding and off boarding procedures. * Microsoft Word template updates including VBA changes and development. * IT Inductions and training for new employees. * Application updates on key software. * Desktop / Office relocations. * Hardware testing and deployment. This role is commutable from Hemel Hempstead, Luton, St Albans, Aylesbury. Please send your CV ASAP and I will get back to you if suitable

IT Contact Centre Team Leader

IT Jobs Manchester

28519 - IT Service Desktop Support Supervisor Manchester 12month contract My high profile banking client are currently recruiting for an IT Service Desktop Support Supervisor to be based in their Manchester office on an initial 12 month contract. The Supervisor will support around 20 1st line support IT Analyst with mixed experience capability. Technology Service Centre - Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers. Responsibilities/Duties To provide first line technical support and the first point of entry into the Technical Services Group for all Employees. * Assist with escalations raised by both the analysts and the customers that require urgent attention *Provide coverage for Critical Incidents * Perform Service Desk analyst function during busy/peak times - diagnose and resolve technical hardware and software issues * Responsibility for the ongoing performance of the TSC Analysts * Monitor the Access of the TSC Analysts (Responsible for Team and Own access retention) * Coaching and development of TSC analysts * Perform monthly 1:1’s and performance reviews * Review and monitor calls/chats in line with the standard requirements * Delegated responsibility from the Regional Operations Manager * Recruitment (Interview and Selection) * Stay up to date with DSD information, changes and updates * Flexibility in working hours * 1st / 2nd Line troubleshooting of Incidents * Incident ownership, monitoring and end-user communication * Adherence to the standard operating procedures * Awareness of the forward schedule of change that may impact the TSC * Drive effectiveness, adherence and efficiency of process. Experience Essential: * Working knowledge of fundamental operations of relevant software, hardware and other equipment, such as Exchange, Citrix, Windows Operating Systems and Microsoft Office Products * Knowledge and experience of customer service practices and soft skills * Previous Supervisory experience of Medium to large team size * Oral and written communication skills * Ability and willingness to learn new skills * Customer service orientation * Problem analysis & Problem Solving * Adaptability & Flexibility * Attention to detail, takes ownership, accepts responsibilities * Demonstrates initiative * Ability to remain calm in a stressful and changing environment * Ability to multitask effectively * Embrace change Experience Desirable: * Working knowledge of relevant call tracking applications, such as Remedy * Previous experience in a similar capacity * Microsoft certifications are an advantage N.B. This particular client requires that, if you are not a British Citizen, you must hold an EU Passport, Tier 1 Visa / HSMP, Dependency Visa, or Ancestry Visa for this particular vacancy or have Permanent Residency status in the UK - please specify in your response which of these you have. Only suitable candidates need apply. If you have not received a response within a 48 hour period, please assume that you have been unsuccessful on this occasion

29/10/2018

28519 - IT Service Desktop Support Supervisor Manchester 12month contract My high profile banking client are currently recruiting for an IT Service Desktop Support Supervisor to be based in their Manchester office on an initial 12 month contract. The Supervisor will support around 20 1st line support IT Analyst with mixed experience capability. Technology Service Centre - Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers. Responsibilities/Duties To provide first line technical support and the first point of entry into the Technical Services Group for all Employees. * Assist with escalations raised by both the analysts and the customers that require urgent attention *Provide coverage for Critical Incidents * Perform Service Desk analyst function during busy/peak times - diagnose and resolve technical hardware and software issues * Responsibility for the ongoing performance of the TSC Analysts * Monitor the Access of the TSC Analysts (Responsible for Team and Own access retention) * Coaching and development of TSC analysts * Perform monthly 1:1’s and performance reviews * Review and monitor calls/chats in line with the standard requirements * Delegated responsibility from the Regional Operations Manager * Recruitment (Interview and Selection) * Stay up to date with DSD information, changes and updates * Flexibility in working hours * 1st / 2nd Line troubleshooting of Incidents * Incident ownership, monitoring and end-user communication * Adherence to the standard operating procedures * Awareness of the forward schedule of change that may impact the TSC * Drive effectiveness, adherence and efficiency of process. Experience Essential: * Working knowledge of fundamental operations of relevant software, hardware and other equipment, such as Exchange, Citrix, Windows Operating Systems and Microsoft Office Products * Knowledge and experience of customer service practices and soft skills * Previous Supervisory experience of Medium to large team size * Oral and written communication skills * Ability and willingness to learn new skills * Customer service orientation * Problem analysis & Problem Solving * Adaptability & Flexibility * Attention to detail, takes ownership, accepts responsibilities * Demonstrates initiative * Ability to remain calm in a stressful and changing environment * Ability to multitask effectively * Embrace change Experience Desirable: * Working knowledge of relevant call tracking applications, such as Remedy * Previous experience in a similar capacity * Microsoft certifications are an advantage N.B. This particular client requires that, if you are not a British Citizen, you must hold an EU Passport, Tier 1 Visa / HSMP, Dependency Visa, or Ancestry Visa for this particular vacancy or have Permanent Residency status in the UK - please specify in your response which of these you have. Only suitable candidates need apply. If you have not received a response within a 48 hour period, please assume that you have been unsuccessful on this occasion

Repair Centre Engineer x 2

IT Jobs Newcastle-under-Lyme

We are looking for 2 Repair Centre Engineers to provide EPOS repair and maintenance. The ideal candidates will have previous experience in a similar role i.e. Desktop Support. Key responsibilities include: * To review engineer reports / return details (where available) in order to diagnose faults and ensure a rapid, accurate and long-term ‘fix’ to problem * To complete ‘fix’, and any necessary preventative maintenance work, to ensure IT equipment is returned to working order as quickly as possible * To liaise with technical support personnel, where additional advice and guidance are needed to affective a ‘fix’. To act upon the advice of these staff and ensure a full understanding of their guidance to ensure future learning * To ensure all chargeable fault calls are identified and reported * To update repair system, in real time, on activity and progress * To ensure all IT spares consumed are reported in a timely manner and in accordance with logistics procedures. To ensure parts consumption is minimised * To submit activity reports (e.g. no-fault found, attendance returns, overtime, etc) in a timely manner and in accordance with Company procedures * To prepare ad hoc briefings / reports on work completed to identify training needs of Service Engineers, ‘quick fix guides, etc * To proactively read technical documentation to ensure technical skills are up-to-date and effective * To liaise with internal departments in a positive and professional manner (e.g. engineering teams, Customer Care Centre, Logistics, etc.) * To provide proactive feedback up through line management chain to ensure ongoing service performance improvement, cost effective delivery and the dissemination of technical information

29/10/2018

We are looking for 2 Repair Centre Engineers to provide EPOS repair and maintenance. The ideal candidates will have previous experience in a similar role i.e. Desktop Support. Key responsibilities include: * To review engineer reports / return details (where available) in order to diagnose faults and ensure a rapid, accurate and long-term ‘fix’ to problem * To complete ‘fix’, and any necessary preventative maintenance work, to ensure IT equipment is returned to working order as quickly as possible * To liaise with technical support personnel, where additional advice and guidance are needed to affective a ‘fix’. To act upon the advice of these staff and ensure a full understanding of their guidance to ensure future learning * To ensure all chargeable fault calls are identified and reported * To update repair system, in real time, on activity and progress * To ensure all IT spares consumed are reported in a timely manner and in accordance with logistics procedures. To ensure parts consumption is minimised * To submit activity reports (e.g. no-fault found, attendance returns, overtime, etc) in a timely manner and in accordance with Company procedures * To prepare ad hoc briefings / reports on work completed to identify training needs of Service Engineers, ‘quick fix guides, etc * To proactively read technical documentation to ensure technical skills are up-to-date and effective * To liaise with internal departments in a positive and professional manner (e.g. engineering teams, Customer Care Centre, Logistics, etc.) * To provide proactive feedback up through line management chain to ensure ongoing service performance improvement, cost effective delivery and the dissemination of technical information

Technical Support Engineer

IT Jobs Swindon

Do you have an IT Networking or Audio Visual based degree / qualification? Have you gained any experience providing 1st Line Technical Support? If you have answered "yes" to one or both the above questions, then please get in touch to find out more details on this great opportunity! Our client is based on the outskirts of Swindon and they are looking to recruit a Technical Support Engineer. Working within a team environment, this role will be offering 1st Line Technical Support to a customer network of varied and very interesting AV products. Their customers are both residential and commercial based. This is an excellent opportunity to join a well established organisation with a wonderful product range and build a career within the business. Training will be given if you have the right qualifications but no previous experience! Key Responsibilities will include;- * Take incoming support calls from customers in the UK and across Europe * Apply troubleshooting techniques with customers facing issues * Remote desktop support with customers where required * Provide technical advice to customers searching for solutions * Escalate issues ot vendors where necessary * Arrange repairs in-house or with vendors * Test new software, products and solutions * CRM software administration Candidate Specification;- * You must have your own transport * Ideally you will have previous experience of providing 1st Line Technical Support * An IT Networking or Audio Visual degree / qualification * Experience of SAP an advantage * Knowledge of AV product technical specifications an advantage * AV Rack building experience an advantage * Excellent communication skills and a team player

29/10/2018

Do you have an IT Networking or Audio Visual based degree / qualification? Have you gained any experience providing 1st Line Technical Support? If you have answered "yes" to one or both the above questions, then please get in touch to find out more details on this great opportunity! Our client is based on the outskirts of Swindon and they are looking to recruit a Technical Support Engineer. Working within a team environment, this role will be offering 1st Line Technical Support to a customer network of varied and very interesting AV products. Their customers are both residential and commercial based. This is an excellent opportunity to join a well established organisation with a wonderful product range and build a career within the business. Training will be given if you have the right qualifications but no previous experience! Key Responsibilities will include;- * Take incoming support calls from customers in the UK and across Europe * Apply troubleshooting techniques with customers facing issues * Remote desktop support with customers where required * Provide technical advice to customers searching for solutions * Escalate issues ot vendors where necessary * Arrange repairs in-house or with vendors * Test new software, products and solutions * CRM software administration Candidate Specification;- * You must have your own transport * Ideally you will have previous experience of providing 1st Line Technical Support * An IT Networking or Audio Visual degree / qualification * Experience of SAP an advantage * Knowledge of AV product technical specifications an advantage * AV Rack building experience an advantage * Excellent communication skills and a team player

Desktop Support Engineer

IT Jobs Sheffield, South Yorkshire

Desktop Support Engineer Full Time, Permanent Monday to Friday, 35 hours per week Salary up to £24,000, depending on experience Who are tes? TES Global is a fast-growing and digital education company committed to supporting teaching and learning. TES Global has been supporting our educators worldwide for over 100 years. Our mission to help improve performance and standards in education by both supporting the world’s teachers with a portfolio of tailored digital services and by providing the world’s most respected higher education data and analysis. We are home to the world’s largest online community of teachers, with over 8 million registered users, and the Times Higher Education World University Rankings. What will we give you in return? A salary up to £24,000 depending on your experience, 3% pension, personal and career development opportunities, a modern culture, state of the art offices, discounted city centre parking, discounts to local bars and restaurants, free breakfast cereal daily, free fruit, a night out once month and a fridge stocked with a selection of drinks! The Desktop Support Engineer works as part of a team with wide range of responsibilities and skill levels, you will be exposed to a wide range of technologies and processes. The role will work across 1st line interaction with customers managing service requests and incidents through to 3rd line resolution of complex problems in conjunction with 3rd parties. The structure of this team is designed to open up opportunities to increase the breadth and depth of options for professional development as well as create an environment where team working is part of the working day as well promoting individual technical expertise. What does the role involve on a daily basis? * Build and configure new laptops and desktops as required. * Install, upgrade, support and troubleshoot Windows and Mac OS and any authorised desktop applications. * Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment. * User account administration, i.e., account creation and management and password resets. * Provide first & second level Service Desk support for end‐users. Update and monitor problem tracking and reporting systems. * Works with other teams to resolve technical issues within the desktop environment. * Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures. * Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. * Responsible for accurate collection of information relating to tickets raised and logged within Service Now and allocating them accurately. * Provide additional support for the IT service desk to ensure SLAs are met. * Ensure all incidents and requests are dealt with within agreed SLA’s. * Escalate P1 and P2 issues to senior engineers as appropriate. * Complete internal desk moves as required. * Ensure that a high level of customer service and support is provided to all customers. * Ensure all hardware and software inventories are kept up to date. * Ensure meeting rooms and conference systems are configured correctly and working What are we looking for, from our ideal candidate? * Must have a customer service mentality * Proactive in suggesting new ideas that simplify or accelerate the delivery of technology solutions * Take responsibility for decisions and the quality of work * Maintain a positive and proactive attitude * Foster good working relationships with other technology teams and business units. * Demonstrable ability to prioritise and multitask * Must possess strong communication skills both verbal and written. * Able to demonstrate strong time management skills

29/10/2018

Desktop Support Engineer Full Time, Permanent Monday to Friday, 35 hours per week Salary up to £24,000, depending on experience Who are tes? TES Global is a fast-growing and digital education company committed to supporting teaching and learning. TES Global has been supporting our educators worldwide for over 100 years. Our mission to help improve performance and standards in education by both supporting the world’s teachers with a portfolio of tailored digital services and by providing the world’s most respected higher education data and analysis. We are home to the world’s largest online community of teachers, with over 8 million registered users, and the Times Higher Education World University Rankings. What will we give you in return? A salary up to £24,000 depending on your experience, 3% pension, personal and career development opportunities, a modern culture, state of the art offices, discounted city centre parking, discounts to local bars and restaurants, free breakfast cereal daily, free fruit, a night out once month and a fridge stocked with a selection of drinks! The Desktop Support Engineer works as part of a team with wide range of responsibilities and skill levels, you will be exposed to a wide range of technologies and processes. The role will work across 1st line interaction with customers managing service requests and incidents through to 3rd line resolution of complex problems in conjunction with 3rd parties. The structure of this team is designed to open up opportunities to increase the breadth and depth of options for professional development as well as create an environment where team working is part of the working day as well promoting individual technical expertise. What does the role involve on a daily basis? * Build and configure new laptops and desktops as required. * Install, upgrade, support and troubleshoot Windows and Mac OS and any authorised desktop applications. * Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment. * User account administration, i.e., account creation and management and password resets. * Provide first & second level Service Desk support for end‐users. Update and monitor problem tracking and reporting systems. * Works with other teams to resolve technical issues within the desktop environment. * Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures. * Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures. * Responsible for accurate collection of information relating to tickets raised and logged within Service Now and allocating them accurately. * Provide additional support for the IT service desk to ensure SLAs are met. * Ensure all incidents and requests are dealt with within agreed SLA’s. * Escalate P1 and P2 issues to senior engineers as appropriate. * Complete internal desk moves as required. * Ensure that a high level of customer service and support is provided to all customers. * Ensure all hardware and software inventories are kept up to date. * Ensure meeting rooms and conference systems are configured correctly and working What are we looking for, from our ideal candidate? * Must have a customer service mentality * Proactive in suggesting new ideas that simplify or accelerate the delivery of technology solutions * Take responsibility for decisions and the quality of work * Maintain a positive and proactive attitude * Foster good working relationships with other technology teams and business units. * Demonstrable ability to prioritise and multitask * Must possess strong communication skills both verbal and written. * Able to demonstrate strong time management skills

Repair Centre Engineer x 2

IT Jobs Milton Keynes

We are looking for 2 Repair Centre Engineers to provide component level repair and maintenance for IT Systems. The ideal candidates will have previous experience in a similar role i.e. Desktop Support. Key responsibilities include: * To review engineer reports / return details (where available) in order to diagnose faults and ensure a rapid, accurate and long-term ‘fix’ to problem * To complete ‘fix’, and any necessary preventative maintenance work, to ensure IT equipment is returned to working order as quickly as possible * To liaise with technical support personnel, where additional advice and guidance are needed to affective a ‘fix’. To act upon the advice of these staff and ensure a full understanding of their guidance to ensure future learning * To ensure all chargeable fault calls are identified and reported * To update repair system, in real time, on activity and progress * To ensure all IT spares consumed are reported in a timely manner and in accordance with logistics procedures. To ensure parts consumption is minimised * To submit activity reports (e.g. no-fault found, attendance returns, overtime, etc) in a timely manner and in accordance with Company procedures * To prepare ad hoc briefings / reports on work completed to identify training needs of Service Engineers, ‘quick fix guides, etc * To proactively read technical documentation to ensure technical skills are up-to-date and effective * To liaise with internal departments in a positive and professional manner (e.g. engineering teams, Customer Care Centre, Logistics, etc.) * To provide proactive feedback up through line management chain to ensure ongoing service performance improvement, cost effective delivery and the dissemination of technical information

29/10/2018

We are looking for 2 Repair Centre Engineers to provide component level repair and maintenance for IT Systems. The ideal candidates will have previous experience in a similar role i.e. Desktop Support. Key responsibilities include: * To review engineer reports / return details (where available) in order to diagnose faults and ensure a rapid, accurate and long-term ‘fix’ to problem * To complete ‘fix’, and any necessary preventative maintenance work, to ensure IT equipment is returned to working order as quickly as possible * To liaise with technical support personnel, where additional advice and guidance are needed to affective a ‘fix’. To act upon the advice of these staff and ensure a full understanding of their guidance to ensure future learning * To ensure all chargeable fault calls are identified and reported * To update repair system, in real time, on activity and progress * To ensure all IT spares consumed are reported in a timely manner and in accordance with logistics procedures. To ensure parts consumption is minimised * To submit activity reports (e.g. no-fault found, attendance returns, overtime, etc) in a timely manner and in accordance with Company procedures * To prepare ad hoc briefings / reports on work completed to identify training needs of Service Engineers, ‘quick fix guides, etc * To proactively read technical documentation to ensure technical skills are up-to-date and effective * To liaise with internal departments in a positive and professional manner (e.g. engineering teams, Customer Care Centre, Logistics, etc.) * To provide proactive feedback up through line management chain to ensure ongoing service performance improvement, cost effective delivery and the dissemination of technical information

2nd Line Desktop Support Engineer

IT Jobs Watford, Hertfordshire

2nd Line Desktop Support Engineer required near Watford. My client is recruiting for a full-time, experienced Desk-side Services Specialist to work within the busy IT Department, reporting to IT Service Delivery Manager. Key responsibilities: * To carry out installation and configuration of PCs, laptops and printers. * To carry out installation of desktop software and upgrades. * To resolve incidents and service requests against specified SLAs. * To provide support in response to requests for technical assistance in line with company quality standards and service level agreements. * To assist with the planning and implementation of office moves and relocation's. * To liaise with user areas and IT colleagues so as to understand their IT operational requirements. * To communicate with user areas and IT colleagues to ensure they are up to date with system changes. Required Skills and Work Experience * Proven 2nd Line Desktop Support experience * Active Directory 2008 * Microsoft Windows 7 * Microsoft Office suite 2010 * Lotus Notes Client * Printers Desirable * SCCM Deployment Server * Windows Server (Apply online only) * Avaya IP desk phones * IT Infrastructure Library (ITILv2 or v3) Foundation Please send in your CV if you have the above skills

29/10/2018

2nd Line Desktop Support Engineer required near Watford. My client is recruiting for a full-time, experienced Desk-side Services Specialist to work within the busy IT Department, reporting to IT Service Delivery Manager. Key responsibilities: * To carry out installation and configuration of PCs, laptops and printers. * To carry out installation of desktop software and upgrades. * To resolve incidents and service requests against specified SLAs. * To provide support in response to requests for technical assistance in line with company quality standards and service level agreements. * To assist with the planning and implementation of office moves and relocation's. * To liaise with user areas and IT colleagues so as to understand their IT operational requirements. * To communicate with user areas and IT colleagues to ensure they are up to date with system changes. Required Skills and Work Experience * Proven 2nd Line Desktop Support experience * Active Directory 2008 * Microsoft Windows 7 * Microsoft Office suite 2010 * Lotus Notes Client * Printers Desirable * SCCM Deployment Server * Windows Server (Apply online only) * Avaya IP desk phones * IT Infrastructure Library (ITILv2 or v3) Foundation Please send in your CV if you have the above skills

101 Desktop Support jobs