10 Desktop Support jobs

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Respond to support contacts and tickets as assigned within Service Level Agreements. Maintain an understanding of the internal escalation process. To be a highly motivated team player with the skills and ability to manage changing priorities. Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections. Performs general preventative maintenance tasks on computers, laptops, printers. Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets); Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible. What you ll need to succeed: Experience in managing/troubleshooting Windows Desktop Operating Systems. Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies. Experience in using ITIL based ticketing system (ITIL foundation preferred). What we offer: Involved in varied projects that make a positive impact on critical services on a local and national level Vibrant company culture with a wide range of events and social activities throughout the year Range of employee initiatives on offer including the green team, DE&I society, employee forum, women s network and culture club Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave

End User Computing (EUC) Team Leader / Desktop Support Team Lead Location: Wakefield, West Yorkshire (with occasional travel to local sites) Contract: Initial 12-week contract Rate: NHS Band 6 equivalent ( .86 per day Umbrella) IR35: In scope We are seeking an experienced End User Computing (EUC) Team Leader to lead a busy Desktop Engineering function within an IT environment.This is an excellent opportunity for a hands-on technical leader who can motivate a team, improve service delivery and drive operational improvements whilst maintaining a strong focus on customer experience.You will lead a team of Desktop Engineers, oversee day-to-day support operations, manage service performance and play a key role in enhancing end-user computing services across the organisation. Key ResponsibilitiesTeam Leadership Lead, motivate and support a team of Desktop Engineers. Manage and prioritise incidents, requests and project activity. Operational & Technical Management Act as an escalation point for complex technical issues. Support the delivery of desktop services across multiple sites. Service Improvement Identify opportunities to improve service delivery and ways of working. Support the adoption of ITIL best practice. Technical Environment Microsoft Windows Active Directory Microsoft Exchange Citrix TCP/IP Networking Remote Access Technologies Backup & Recovery Solutions Endpoint Security & Antivirus Desktop, Laptop & Peripheral Support Hardware Deployment & Troubleshooting IT Service Management (ITSM) Tools Essential Experience Previous experience leading or supervising an EUC, Desktop Support, ICT Support or Service Desk team. IT SUPPORT, SUPPORT, DESKSIDE, DESKTOP, TEAM LEADER, LEADER, MICROSOFT, WINTEL Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Role Overview We are working with a leading IT services and solutions provider who are looking to hire a Desktop Support Technician to join their growing team. You will play a key role in delivering end-user support and deployment services across a variety of environments including corporate offices, healthcare sites, warehouses, and data centres. This is a hands-on position suited to someone who enjoys working directly with users, solving problems, and being involved in hardware deployments, upgrades, and technical troubleshooting. Key Responsibilities Provide end-user technical support, diagnosing and resolving hardware and software issues Install, configure, and upgrade: Desktop / laptop systems, Operating systems (primarily Windows), Applications and user profiles Perform hardware deployments and refreshes, including: Equipment setup and installation Imaging and configuration Data transfer and backup Device decommissioning or redeployment Deliver remote and on-site technical support, including desk-side assistance Troubleshoot and maintain: Workstations, peripherals, and printers Network connectivity issues (basic level) Work with ticketing systems to manage and document support requests Support the creation and maintenance of technical documentation Skills & Experience Essential 3 5 years experience in desktop support within an enterprise environment Strong knowledge of: Windows OS support (desktop/laptop) Microsoft Office and business applications Experience with: Hardware installations, upgrades, and troubleshooting Ticket management systems Active Directory (user management, permissions) Strong problem-solving skills and ability to work independently Desirable Experience supporting large-scale deployments or migrations Exposure to: Server moves or hardware rollouts AND Data centre or warehouse environments MacOS support experience

Desktop Support Engineer - Contract - London Location: London, Hybrid, 4 days P/W Type: Contract Rate: 275 P/D (Inside IR 35) Overview We're looking for a Desktop Support Engineer to handle escalated incidents and technical requests from the service desk, keeping end users productive across devices, applications and access. You'll work closely with 1st line and the wider infrastructure team, with scope to grow into 3rd line or a specialist area. Responsibilities Own and resolve escalated 1st line tickets within SLA, escalating to 3rd line or infrastructure where needed Diagnose and fix complex hardware, software, network and access issues Build, image and deploy laptops and desktops using Autopilot, Intune or SCCM Manage user accounts, groups, permissions and policies in Active Directory / Entra ID Administer and support Microsoft 365, including Exchange Online, Teams and SharePoint Support VPN, remote access, printers, mobile devices and MFA issues Run onboarding and offboarding, plus patching and software packaging/deployment Identify recurring issues, carry out root cause analysis and propose fixes Mentor and support 1st line colleagues, and review or improve knowledge base articles Contribute to small projects such as OS upgrades, rollouts and office moves Essential skills 2-4 years in a senior service desk role Strong Windows 10/11 troubleshooting and deployment experience Active Directory, Group Policy and Microsoft 365 administration Experience with Intune or SCCM for device management Networking fundamentals (DHCP, DNS, TCP/IP, VPN, Wi-Fi) Experience with a ticketing platform (ServiceNow, Jira Service Management or similar) Clear communication and a customer-first approach If the role sounds of interest, please feel free to reach out or apply below.

Role: Desktop Support Analyst Location: Nottinghamshire Working Arrangement: Hybrid Salary: Up to £34,000 You ve done the password resets and basic troubleshooting. Now you re looking for an IT support role where you can get your hands on more. We re looking for a Desktop Support Analyst to join an established IT team, providing both onsite and remote support across a multi-site environment. This is still a user-facing support role, but it goes further than a typical first-line position. You ll troubleshoot desktop and laptop issues, configure and deploy hardware and software, manage tickets and help users get the most out of their technology. Microsoft Defender is a key part of the role. You ll need hands-on experience using Defender to identify, investigate and remediate vulnerabilities and security issues across the desktop estate. You ll also work with Microsoft 365, Azure Entra ID, Endpoint Manager and Intune, managing user access and devices across the business. Hands-on Intune experience, particularly application packaging and deployment, would be a big advantage. There s a wider security element too. You ll help maintain IT security standards, respond to incidents and support the team in identifying and understanding new and current attack vectors. Alongside the day-to-day support, you ll have the opportunity to get involved in small and medium-sized IT projects across the network infrastructure and desktop estate. You ll also test new hardware and software, work with third-party suppliers and provide informal training to users when new systems are introduced. You ll need solid experience troubleshooting Windows desktops and laptops, Office 365, software, hardware and basic network connectivity. Most importantly, we re looking for someone who has practical Microsoft Defender experience and is comfortable getting hands-on with vulnerability remediation rather than simply escalating security issues elsewhere. You don t need to know everything, but you should be comfortable investigating problems yourself, managing your own workload and knowing when something needs to be escalated. You ll also need to enjoy working with people and be able to explain technical problems without making them sound more complicated than they need to be. If you ve built a good foundation in IT support and are ready for a role that gives you more responsibility across Microsoft Defender, Intune, device management, security and IT projects, please apply now or get in touch to find out more. We welcome diverse applicants and are dedicated to treating all applicants with dignity and respect, regardless of background. All applicants are screened by an experienced, human recruiter not AI.

Job Description: 2nd Line Desktop Support 16.40/hr + 25 days paid holiday per year ( 2.31/hr) + NHS Professionals pays for your Employ er's NI ( 3.10) > 21.81/hr 37.5 hours per week Location: Doncaster Royal Infirmary Expected duration is 3 to 4 months (possibility of extension) Requirements Experience of 2nd Line Desktop support - to include: Active Directory, Imaging, Windows 10 or 11, basic Networking skills

Start/End dates 04/12/2026 to 03/05/2027 Pay Grade/Rate UMB - £19.33 PAYE - £14.90 Basic £16.92 Premium Location South Street Glasgow Glasgow City Job Description Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain a 2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project Managers Undertake Non Standard Requests tasks to agreed timescales Proactively communicate and coordinate with Level 3 teams to highlight major level issues Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc. Install & configure software and hardware Your skills and experience An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving License. SC Cleared or required to undertake SC Clearance Additional Comments (Clearances, special conditions, Briefing call notes etc.

Location: London W1 Rate: £40 per hour/£300 per day, overtime paid at time and a half Contract: Initial six months, rolling and expected to be long term IR35: Inside IR35 via umbrella company Working pattern: Five days per week onsite, the standard working day is 7.5 hours A highly regarded financial-services organisation in Central London is looking for an experienced Desktop Support Engineer with Nexthink experience to join its established onsite technology team. This is a hands-on second and third-line support position with a particular focus on Nexthink . The organisation is expanding its use of the platform and requires someone who has genuinely used Nexthink in a desktop-support environment and can help develop its capabilities further. Alongside BAU support, you will be trusted to take ownership of project work without requiring close supervision. This may include hardware refreshes, Windows migrations, office moves and writing or improving technical procedures. What you will be doing: Providing hands-on second and third-line desktop support Supporting senior and VIP users with a professional, white-glove service Using Nexthink to investigate endpoint performance and user-experience issues Developing the use of Nexthink dashboards, alerts, campaigns, investigations and Remote Actions Identifying recurring problems and supporting proactive or automated remediation Supporting Windows 10/11, Microsoft 365, Active Directory/Entra ID and Exchange Working with Intune, Autopilot/SCCM, Citrix and ServiceNow Building, configuring, replacing and troubleshooting laptops and desktop equipment Taking ownership of hardware refreshes, migrations, office moves and related projects Writing and improving technical procedures, user guides and knowledge-base documentation Working with infrastructure, security, facilities, suppliers and other technology teams What we are looking for: Strong recent second and third-line desktop-support experience Genuine hands-on Nexthink experience within an end-user computing environment Experience supporting senior executives or VIP users Strong Windows 10/11 and Microsoft 365 troubleshooting skills Experience with Active Directory/Entra ID, Exchange, Intune and endpoint deployment tools Evidence of personally delivering hardware refreshes, Windows migrations, device rollouts or office moves Experience writing technical procedures or support documentation The ability to take ownership and deliver work independently Strong communication skills and a polished, professional approach A stable employment history Please note: This is a full-time contract requiring five days per week onsite in London W1. The rate is fixed at £40 per hour Inside IR35 through the agency's nominated umbrella company. Overtime, when required and authorised, is paid at time and a half. Please apply only if you have hands-on Nexthink experience and are comfortable with the rate, Inside IR35 arrangement and five-day onsite requirement. When applying, please ensure your CV clearly explains what you have personally done with Nexthink, including any experience with dashboards, investigations, alerts, campaigns, Remote Actions or automated remediation. Bowers Partnership is acting as an employment business in relation to this vacancy.

Desktop Support Analyst role based in W. Bridgford. This role is full tine and permanent with an opportunity to work from home once per week. Client Details My client is a large infrastructure organisation who are looking for a Desktop Support Analyst role based in W. Bridgford. Description Provide first-line support for hardware, software, and network issues. Assist users with technical queries and resolve them promptly. Install, configure and maintain desktop systems and applications. Monitor and manage IT equipment inventory. Collaborate with the technology team for system upgrades and improvements. Document and update technical support procedures. Ensure security protocols are followed on all devices. Support remote users with connectivity and access issues. Profile A successful Desktop Support Analyst should have: Experience in using Microsoft Defender Knowledge of desktop operating systems and applications. Strong organisational and problem-solving skills. Ability to communicate technical information clearly to non-technical users. Familiarity with IT security practices. Can commute to W. Bridgford Job Offer Negotiable salary depending upon experience 1 day working from home Free parking Great pension

Desktop Support Team Lead Location: Warrington / Manchester Area (Hybrid, 2-3 days per week onsite) Clearance: BPSS Required Expenses: Travel and accommodation covered where required About the Role We're looking for a dynamic and people-focused Desktop Support Team Lead to lead our L2 Desktop Engineering team while driving improvements across Service Desk processes, digital support, knowledge management and user enablement. This is an excellent opportunity for an experienced Desktop Support Team Lead, Senior Desktop Engineer or End User Computing professional looking to combine operational leadership with service improvement and digital transformation initiatives. You'll be responsible for managing a team of Desktop Engineers, ensuring high levels of service delivery and customer satisfaction, while helping shape the future of IT support through improved processes, automation, self-service and knowledge management. What You'll Be Doing Team Leadership & Service Delivery Lead, coach and develop a team of L2 Desktop Engineers Manage workloads, priorities and resource allocation across multiple sites Conduct regular 1-1s, performance reviews and development planning Oversee escalations and ensure timely resolution of complex technical issues Drive high standards of customer service, ticket quality and process adherence Build a collaborative, accountable and high-performing team culture Service Improvement & Digital Enablement Support the adoption of Service Desk tools, ITSM processes and self-service capabilities Champion automation and digital support solutions that improve efficiency and user experience Work closely with Service Desk, ServiceNow and technical teams to identify opportunities for improvement Help implement new support tools, workflows and productivity initiatives Training, Knowledge & Adoption Develop and deliver training and enablement activities for support teams Create and maintain knowledge articles, user guides and support documentation Promote knowledge sharing and continuous learning across the IT support function Support adoption of new technologies, processes and ways of working Stakeholder Engagement Build strong relationships with Service Desk teams, technical teams and business stakeholders Act as a key point of contact for support improvement initiatives Promote self-service capabilities and enhance the overall user experience Gather feedback and use insights to drive continuous improvement What We're Looking For Essential Previous experience leading or managing a Desktop Support, End User Computing or IT Support team Strong understanding of Service Desk operations and ITSM principles Experience managing incidents, requests, escalations and service performance Experience working with ITSM platforms such as ServiceNow Strong knowledge of Microsoft 365 technologies, including Teams, SharePoint and Power Platform Excellent communication, coaching and stakeholder management skills Ability to drive service improvements and embed best practice processes Experience creating documentation, knowledge articles and user guidance Desirable ITIL knowledge or certification Experience with ServiceNow administration or enhancement activities Experience driving automation, self-service or digital adoption initiatives Knowledge of change management and continuous improvement methodologies Experience working within large, complex or highly regulated environments What's in it for You? Opportunity to lead and shape a growing Desktop Support function Hybrid working model Exposure to major digital transformation and service improvement initiatives A role that combines people leadership, technical oversight and strategic service enhancement Ongoing professional development and career progression opportunities If you're passionate about delivering exceptional IT support, developing high-performing teams and driving continuous improvement, we'd love to hear from you.