ICT Support Officer

Location: Welwyn Garden City
Department: ICT
Reports to: ICT Support Manager

This is a fantastic opportunity for a bright, pro-active and articulate individual to make a difference in a small, dedicated ICT Team.  You will be working for a well renowned STEM charity, delivering over 40,000 experiences to young people every year.  The Engineering Development Trust (EDT) has been constantly growing for over 30 years and this is a great opportunity to grow and improve your support skills with them.

You will have the opportunity to help out in support, contributing to the successful running of the service desk ensuring EDT’s employees have the ICT tools and necessary guidance to do their roles as effectively as possible.

The role will be mainly phone and email based, so the successful candidate must feel comfortable providing remote support and delivering excellent customer service. They will be supporting internal staff members located across regional offices in England and Scotland along with home workers.

Principle Responsibilities

• Respond efficiently to calls and emails from staff with regular attention to the ICT ticket system
• Provide 1st line support to users and trouble-shoot any problems encountered
• Monitor, log and communicate scheduled system downtime / upgrades
• Maintain other services including: Office 365 users, Sharepoint sites, Exchange accounts
• Provide additional support on our recently launched Dynamics CRM system
• Participate in other areas of ICT under the direction of the support manager

Knowledge, Skills and Experience

• Excellent written and verbal communication skills
• Attention to detail
• Keen interest in IT
• Experience of MS Windows, MS office and Office 365 online
• Experience of using Drupal CMS would be an advantage
• Good team player
• Ability to work on own initiative
• PHP & Java coding knowledge is not essential but would be an advantage

Job Summary

• This vacancy is available on a Full-Time basis
• It may require ad hoc and infrequent visits to our regional offices
• Working hours are 9am – 5pm (30-minute lunch break)
• 37 1/2 Hours a week
• Salary: £16k-£18k depending on experience

Please ensure any applications to this job include your CV with a covering letter.