ICT Assistant Operations Manager (Full-Time / Permanent)

  • ZSL
  • London Zoo, United Kingdom
  • Dec 11, 2017
Full time IT Manager

Job Description


The Zoological Society of London (ZSL), a charity founded in 1826, is a world-renowned centre of excellence for conservation science and applied conservation. ZSL’s mission is to promote and achieve the worldwide conservation of animals and their habitats. This is realised by carrying out field conservation and research in over 50 countries across the globe and through education and awareness-raising at our two zoos, ZSL London Zoo and ZSL Whipsnade Zoo, inspiring people to take conservation action.

Role Profile

ZSL is seeking an ICT Assistant Operations Manager to join our ICT department and deputise in all technical areas for the ICT Operations Manager. In addition, this new hands-on role will support the ICT Operations Manager in the delivery of key business-as-usual infrastructure works and small to medium projects involved in the delivery of ZSL's operational IT services. There will also be specific responsibility to ensure adherence to a formal cyber security framework and processes. This role does not have any budget, direct reports or staffing responsibilities.

Main Duties and Responsibilities

  • Supports the ongoing maintenance (hardware and software) and operational effectiveness of all ZSL's core infrastructure, including storage, servers, network, monitoring systems, backup and replication services, voice systems, and other physical infrastructure.
  • Takes responsibility for the implementation and management of the necessary processes and procedures needed to meet the requirements of Cyber Essentials and using the 10 Steps to Cyber Security framework.
  • Manages incidents in accordance with business requirements, organisational policies and operational impact.
  • Leads on individual projects by taking a hands-on approach in their delivery.
  • Supervises all installation and maintenance work associated with ZSL’s network infrastructure across the sites. Ensures that ZSL procedures for working on site are followed, particularly those relating to safety and security of contractors on site.

Person Specification

Ideally the successful candidate will be:

  • Educated to bachelor degree or equivalent in a related discipline or have equivalent level of work experience
  • Strong experience of managing all aspects of servers, networking and system software
  • Proven experience of leading on bespoke pieces of work\projects
  • Strong knowledge of VMware vSphere, NetApp and Microsoft Server configuration and networking technologies essential
  • Understanding of requirements of Cyber Essentials and 10 Steps to Cyber Security framework and its application
  • Knowledge of Office 365 technical infrastructure and options an advantage
  • Demonstrate specialist expertise in the delivery and deployment of technical solutions
  • Independently driven and able to work well under pressure and have excellent attention to detail
  • Collaborative nature, can build relationships, able to adapt approach to problem solving to reflect the nature of the audience

Please Note: This is a full-time (Mon – Fri), permanent position that is based at ZSL’s offices in London, Regents Park but may involve occasional travel to Whipsnade Zoo to assist with required projects or operational work deadlines. The position may also require occasional evening, weekend and out of office hours work.

 Benefits package including: 25 days annual leave, stakeholder pension, complimentary zoo tickets plus more!


For a full Job Description please click here.

To Apply

Applicants will need to upload their CV and covering letter (detailing relevant experience and skills, stating why they want the position and including details of availability) and can do this by clicking the "Apply for this job online" button. If you have any queries regarding this position or when applying through the system please contact Human Resources at hr@zsl.org.

 Closing date for applications: Midnight (23:59) Thursday 28th December 2017.

The Zoological Society of London is a charity registered in England and Wales: no. 208728.


Desktop Service and Support


£38,180 - £40,240 p.a (Inclusive of London Weighting) plus Comprehensive Benefits

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