IT Support Analyst

  • CVL
  • Hartlebury, Worcestershire, UK
  • Sep 09, 2016
IT Manager

Job Description

Our client is looking for an IT Support Analyst to provide 1st Line IT support and your main duties will be: • Desktop / Laptop Infrastructure Management, which entails desktop and laptop imaging / deployment solutions, and making sure the end clients are up to date and secure. • Asset Management, monitoring and reporting on asset related data to both third parties and the line manager where required (IT Manager) • IT Support, provided from desktop to server level and reporting to a senior support analyst in the event of escalation. As well as supporting users, the Support Analyst must create and update incidents on their incident management system • Account / General Administration, working with the Network Infrastructure Manager where applicable to ensure secure endpoints and general account administration across all systems • General IT Procurement which involves the purchasing of day to day and replacement policy machines, including any other peripheral or minor component • Basic Networking knowledge and practical experience. • Great Customer Service Skills. • Windows 7 / 8 / 10 experience. Desired but not essential as training will be given: • Microsoft Exchange Server (End User support and administration) • Active Directory (End user support and administration) • Windows Server Environment Experience (Server 2003, 2008 R2, 2012) • iOS and Android Experience (End User Support) • Knowledge of the ITIL methodology to understand effective operation of a service desk • Desktop/Laptop Support Experience