IT Service Monitoring and Reporting Analyst

IT Service Monitoring & Reporting Analyst (SCOM ESSENTIAL) – based in Reigate Permanent position, paying up to £45,000 + 10% bonus + pension contribution scheme + private healthcare + more My client is a leading global financial services company that helps clients around the world turn risk into a path for growth. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows them to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. My client is looking for a person that possesses a hybrid server-centric skillset, comprising of the following: • Primarily technical skillset with SME level knowledge of Microsoft SCOM monitoring system but someone that is also comfortable conducting Business Analyst tasks like report generation and BI • Their environment is going through a transitional period as two companies merge and create exciting challenges as we evolve a new single, global IT Service • The role is based on site in the Reigate office, primarily in a rolling shift pattern, early & lates Responsibilities: • Working closely with the Service Management & Operations lead on priority work for the business • Working under your own supervision, creating innovative solutions to priority business issues • Responsible and accountable for the EMEA Microsoft SCOM environment, its design and it’s smooth daily running. Global governance of this system remaining with the SCOM global group of which EMEA is a component part • Primary point of contact for a number of Business Information (BI) tasks and processes • Primary point of contact for Availability and Inventory reports, usually sent to the Business Office • Secondary point of contact for everyday Operational issues (primary being named Ops Analysts) • Secondary point of contact for the SCCM (server patching) system in the region to help cover the primary lead • Ownership of a number of disparate technical systems, typically inventory and discovery systems Key Skills (Must have): • Excellent knowledge and experience (5 years +) of Microsoft Server Operating Systems • Excellent knowledge and administrator level experience (5 years +) of Microsoft System Centre suite of applications but primarily SCOM 2012 R2, (ideally qualified) • Good working knowledge of VMWare ESX hypervisor with VCP qualification preferred • Good report writing and analytical skills • Comfortable preparing Business Information reports (BI) and not just focussed on the tech side of the role • ITIL V3 foundation qualified and happy to become involved in Service Management topics like Change, Availability and Problem management • Able to work under pressure to meet timeline deliverables • Good communication skills and ability to interface with other teams, business members and senior stakeholders • Proven history of working in a corporate and professional environment Desirable Skills: • Experience of ServiceNow toolset • Basic SQL skills • Active Directory, DNS, DHCP and GPO conversant. • Experience of electronic discovery & inventory management systems • Familiar with Microsoft Office suite especially Excel and PowerPoint for report preparation