FX Production Support - Assistant Vice President

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving, communications and engineering skills to the Citi's Execution Services Production Support team. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

We are looking for a seasoned production support engineer who would be part of the global execution services support team. The person would support the Custody FX product within Execution Services. The role demands engaging various stakeholders including Development and Business partners and providing level 2 support for troubleshooting production issues.

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Day to day monitoring and observability of the applications and work to enhance them proactively or at the back of any issues.
• Work on engineering aspects of the role to reduce toil in the systems, enhance observability and reporting.
• Communicating with operations, traders to troubleshoot the issues with applications and communicate effectively.
• Drive major incident meetings, impact analysis and communications and problem management to understand the root cause.

• Relevant experience in an application support role, preferably in an FX suite of applications including trading and settlements.
• Hands on experience with cloud servers such as ECS and AWS, MS SQL / Oracle Database, Windows and UNIX OS. Should understand how monitoring works, preferably with ITRS Geneos, and understanding of MQ or other mechanisms. Experience developing automation with shell scripting or Python would be an add on.
• Well aware of ITIL principles such as Incident Management, Change Management, and Problem Management.
• Effective written and verbal communications, including the ability to explain technical issues in simple terms that non IT staff can understand.
• Good analytical skills.
• Effectively share information with other support team members and with other technology teams.

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretionary annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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