123 jobs found

Job title: 2nd Line Support Technician Salary: up to £36k Location : Cambridge My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour. Responsibilities: Setting up and supporting small and medium business networks Supporting PCs and servers remotely and on-site (Win7/8/) Installing business computer systems Office 365 maintenance, installation and migration Microsoft Exchange 2007/2010/2013/2016 Setting up email accounts and website hosting (Linux and Windows) Managing WHM web servers and DNS Administration of IP Phone systems (via web-based interface) Supporting customer applications. Attributes: Previous experience working for an MSP or Software house would be desirable Team player Keen to learn Confident communicating over the phone

Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members' Clubs, Hotels, Leisure Venues and Stadia & Arena. The Role Due to internal career progression, we are looking for 1st Line Support Technicians to join our Support Team at Bridgehead Business Park, Hessle, who will serve as the initial point of contact for customers experiencing technical issues with our EPOS technology. This role is crucial in ensuring that our clients can continue their operations smoothly and efficiently. By handling inbound support cases via tickets, email or phone, you will triage and resolve issues on first contact whenever possible. When issues cannot be resolved immediately, you will escalat or transfer the cases to the appropriate team, ensuring that customers receive timely and effective resolutions. In this role, the Technician will not only address technical problems but also build strong relationships with our customers by providing exceptional service and support. It may be necessary to liaise with third parties and other departments to provide updates and aid in the resolution of cases. Additionally, you will be responsible for raising documentation update requests when outdated procedures are identified, ensuring that our support processes remain current and effective. This role is integral to maintaining customer satisfaction and trust in our EPOS technology solutions. Please note Tevalis do not offer sponsorship and you must be able to have the Right to Work in the UK. You must also be able to commute to our office in Hessle as this is an office based role. Role and responsibilities Investigate and resolve customer queries, providing support and expert knowledge by phone, email and other channels as required. Handle break/fix cases promptly to ensure resolution SLA. Escalate as appropriate to relevant teams in the business (e.g. 2nd line, Integrations, etc) to ensure continued investigation and prompt resolution of issues. Liaise with 3rd parties and internal teams to provide updates and aid resolutions as appropriate. Accurately record details of customer contact and activities carried out in the ticketing system. Work together with colleagues to identify potential problem issues - i.e. where an individual incident is affecting multiple customers. Handle the Return Merchandise Authorisation (RMA) workflow where a device is broken and cannot be remotely resolved. Action the service requests queue on a rotational basis. Be the voice of the customer within Tevalis and ensure regular updates are provided to keep the customer informed of the status of their case. Support documentation updates by highlighting misalignment and, in some cases, update documents personally (with authorisation from your Support Manager) to ensure accurate, up-to-date information. Some weekend working will be required. Required Skills, Experience and Personal Qualities Familiarity and experience with troubleshooting hardware and software issues (preferably within EPOS systems). Understanding of common technical support practices. Ability to communicate clearly and empathetically with clients via multi channel support. Capable of root cause analysis and problem solving. Experience of telephony and ticketing systems (preferably Halo ITSM) as well as knowledge management systems. Ability to work as part of a close team and also with cross functional teams and 3rd parties. Strong written communication skills to enable accurate documentation compilation. Skilled at prioritising tasks with a focus on ensuring timely resolution of customer issues. Experience in the hospitality industry and EPOS technology is preferred but not essential. What We Offer Competitive salary. A company with strong product market fit, a clear growth plan and a great story to tell. Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata). Birthday off: Paid day off on your birthday. Enhanced company sick pay: Above statutory requirements dependent on length of service. Enhanced maternity pay: 14 weeks basic pay. Enhanced paternity pay: 2 weeks basic pay. Death in service life insurance: 3 x salary from day 1. Leave policies: Bereavement, compassionate, and special circumstances leave. Employee referral programme: Earn rewards for successful referrals. Employee Assistance Programmes: Including Unum & Coyle Health & Well being. Free on site parking: No parking costs at our Hessle office. Company pension: 3% employer contribution, 5% employee contribution. Branded workwear: Professional appearance support.

hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role. Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. Requirements This role involves on site working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. We're looking to welcome a new team member as soon as possible. Essential Experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll Likely Bring Experience In Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What We Offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview Interviews will be conducted in person. We're happy to make adjustments to support your needs. Want to know more? Visit our website or email

TribePost Ltd is looking for a 2nd / 3rd Line IT Support Technician based in Coatbridge. This full-time, permanent position offers a salary of £32,000 to £36,000 per annum, depending on experience. The role involves providing advanced technical support, managing various client systems, and ensuring seamless communication within the technical team. The company offers a range of benefits, including 32 days annual leave and ongoing training support.

Location: On site / Lichfield WS14, UK Job type: Permanent / Full-time Sector and subsector: Corporate Services IT Salary: Negotiable salary We are currently recruiting for a Second Line IT Support Technician. The role will be responsible for providing advanced technical assistance to end users, supporting the resolution of incidents and service requests escalated from the first line support team. This role requires a solid understanding of IT systems, outstanding problem solving abilities, and the capacity to work efficiently under pressure to maintain high levels of customer satisfaction. Responsibilities Respond to and resolve basic and complex technical incidents and service requests from users, ensuring timely and effective solutions. Diagnose and troubleshoot hardware, software, network, and system issues, both remotely and on site as required. Install, configure, and maintain IT infrastructure including desktops, laptops, mobile devices, printers, and network equipment. Document all resolution activities in the service management system, ensuring accurate and up-to-date records. Collaborate with third party vendors and escal e issues when necessary to ensure prompt resolution. Assist with the deployment of software updates, patches, and security measures across the organisation. Contribute to the development and continual improvement of IT support processes and documentation. Participate in IT projects, including system upgrades, rollouts, and migrations as directed by IT management. Maintain compliance with organisational policies and procedures, including data protection and information security standards. Qualifications Proven experience in an IT support role, preferably within a second line or similar capacity. Strong knowledge of Windows and/or Mac operating systems, Microsoft 365, and common business applications. Experience troubleshooting network issues (LAN, WAN, Wi Fi, VPN) and basic server administration. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non technical users. Strong organisational skills and the ability to prioritise workload effectively. Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are desirable but not essential. Benefits Access to an EAP system 24 hour access to GP Access to a Green Car Scheme 4X death in service For a short period, the role may involve working from an office in Aldridge before working in Lichfield. Diversity & Inclusion at bk plus At bk plus, inclusion and diversity are central to our values. We have an authentic focus on inclusion, enabling our people to bring their whole selves to work and ensuring everyone feels supported, respected and confident to make a valuable contribution to our company and our clients.

Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients. Skills and attributes software support Service Desk Description Hours: 37.5 Hours per week (see further information below regarding working pattern) Salary: Competitive plus an excellent Benefits Package Business Unit: Central Services Open To: Internal and External Applicants Ref No.: HRJOB11711 The Role The IS Support Technician role is to ensure proper computer operation so that end users can accomplish business tasks. Serves as an initial point of contact to record incident and problem resolution through triage and escalation. This includes receiving, prioritizing, documenting, and actively resolving end user requests. Problem resolution using approved diagnostic and request tracking tools mainly by accessing end user machines via remote means. The role requires technical troubleshooting abilities and excellent customer service skills. What we are looking for Eligibility to work in the UK or possess a valid work permit that will allow you to take up full time, permanent employment in the UK. 3rdLevel Qualification (or equivalent) Full current driving licence Experience in Desktop Support Working knowledge of Microsoft Office products Proficiency in the use of Active Directory and Windows Operating Systems VDI Desktop Support Experience Further Information For more information on essential and desirable criteria, please review the job description attached to the online job posting. The successful applicant's working hours will be 09.00 - 17.00 for the first 6 months. After that, you will work an alternating shift pattern of: 07.30 to 15.30 Mon-Fri OR 09:00 - 17:00 Mon-Fri & 13.00 to 21:00 Mon-Fri (1 week per month) Apply Now Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible. Closing Date We will no longer be accepting applications after 5pm on Wednesday 22nd July 2026. RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV's received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation. Paid Time-Off for Vacation and Sick Days Almac Group is an Equal Opportunity Employer

About the role Fixed Term to March Full Time Based at Weymouth Campus We are seeking a skilled and motivated 2nd Line Helpdesk Technician to join our IT Services team on a fixed-term basis until March. This is an excellent opportunity to play a key role in supporting a modern, dynamic college environment during a period of significant digital change. About the Role As a 2nd Line Helpdesk Technician, you will provide high-quality technical support across the college, ensuring the reliability and performance of our IT systems for staff and students. You will work across a broad technical landscape, supporting infrastructure, end-user devices, and core platforms including Microsoft 365. Your responsibilities will include: Managing and resolving escalated IT support tickets in line with service levels Supporting and maintaining server and network infrastructure Providing remote and on-site support to staff and students Assisting with system monitoring, backups and cyber security controls Working with third-party suppliers to resolve technical issues Supporting key IT initiatives, including device rollouts and system implementations About You You will be an experienced IT support professional with strong technical knowledge and a proactive, service-focused mindset. You will be comfortable working in a fast-paced environment and able to manage competing priorities effectively. You will bring: Experience supporting Windows desktops and server environments Knowledge of Microsoft 365, networking fundamentals and device management Strong troubleshooting and problem-solving skills Excellent communication skills and a commitment to customer service A positive, adaptable approach and the ability to work under pressure The important bit: Coastland College is committed to the safeguarding of children and vulnerable adults and so an online search will be conducted for the successful candidates. All new employees to the College are required to complete and obtain an enhanced DBS disclosure. We're here to help you: If you have a medical condition or a specific need for an adjustment to our processes, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that you may need. Don't meet every single requirement? We recognise that talent comes in various forms and so are committed to creating an inclusive, supportive and sustainable environment for all, that celebrates diversity. If you are excited about this role but your past experience doesn't align perfectly with every requirement on the job description or you are seeking an alternative working pattern, please apply anyway - you may just be the person we are looking for. All we ask is that you make this clear in your application so that we can take this forward to the next stage of the selection process. In your application, please feel free to note which pronouns you use. Further Information What we offer: Generous annual leave entitlement of 25 holiday days, plus bank holiday increasing by 1 day per annum up to a maximum of 5 years (30 days). Prorated to your part time hours. Additional 3 efficiency closure days over Christmas and an additional 4 days over Easter Generous Pension Scheme through the Local Government Pension Scheme (LGPS). Access to Optima Health - our FREE confidential emotional support and practical advice scheme Dedicated CPD learning days to support learning and development Family friendly policies A person-centred annual appraisal focusing on your wellbeing and CPD Free on-site parking Free on-site gym Employee discounts at on-site facilities such as Signature Hair & Beauty Salon, The Avenue Restaurant and The Bay Theatre. Wide range of Health and Wellbeing initiatives to support staff including Corporate Eyecare voucher scheme, free and confidential staff counselling and a trained team of Mental Health First Aiders.

JCDecaux UK Ltd is hiring a Service Desk Analyst (SDAN) to provide both 1st and 2nd line hardware and software support to end users across the organization. This role is crucial for the success of the Service Delivery function and involves managing operating systems, telephony platforms, and ensuring high levels of customer satisfaction. The ideal candidate should have a strong IT background, excellent customer service skills, and the ability to work in a fast-paced environment. Educational qualifications in IT or relevant technical support experience are preferred.

Our staff are at the very heart of what we do and why we are so successful. To be part of the Medhurst team, you'll need to have a strong commitment to customer service and be willing to go the extra mile for our clients. Current vacancies at Medhurst can be viewed below. If you think you have the right skills and experience to join the Medhurst team, please send a covering letter and CV to BASE: Stevenage, Hertfordshire (designated school or Trust site) The post holder may be required to work at off site locations as required. DEPARTMENT FUNCTION The Managed Services Department provides a complete outsourced IT support solution for schools and Trusts. This includes on site technician support, an assigned Technical Account Manager (TAM) carrying out regular visits, remote support with monitoring, a Service Delivery Manager (SDM), and IT Strategy and Planning. Success is achieved by building relationships with our clients and providing an outstanding level of service. JOB PURPOSE Provide 1st, 2nd and initial 3rd line onsite technical support to a designated School or Trust Act as the senior onsite technical resource, supporting and mentoring Level 1 technicians and apprentices Act as the senior onsite point of contact for school staff Lead onsite delivery of small value local projects and approved changes under the direction of the TAM Maintain accurate site documentation, asset registers and change records to a high standard KEY ACCOUNTABILITIES Day to Day Technical Support Provide 1st, 2nd and initial 3rd line onsite technical support across all ICT systems Perform daily ticket triage and own the assignment of onsite work for the school Triage and resolve more complex onsite incidents, escalating to the TAM or support team when required Provide daily classroom AV and hardware support, ensuring teaching spaces are operational at the start of each school day Investigate RMM monitoring alerts and proactively address issues before they impact users Troubleshoot physical and network infrastructure issues, including cabling, patching, switches and Wi Fi Liaise with third party software and service providers as directed Tickets and Administration Utilise the Service Desk system to manage all cases, responding within agreed SLA and logging incidents and requests promptly with detailed information Keep customers and users informed of progress and provide detailed information before any escalation Maintain accurate site IT records, including asset management and inventory, password records and user accounts, stock control, change control records, including door entry and signing in system records, and mailboxes/user administration Projects, Change and Onboarding Execute approved changes at the school as directed by the TAM, including more technically complex change activity Lead post change testing and complete change documentation Identify and log change requests arising from onsite activity, providing technical assessment input where appropriate Lead delivery of small value onsite local projects (within contract) under TAM direction Contribute to the technical audits, standardisation work and documentation for their customer Audit and update site documentation and Asset Registers as required Mentorship and Team Support Mentor and support Level 1 technicians and apprentices on site, providing day to day guidance and technical knowledge transfer Act as the senior technical lead onsite Attend regular meetings with SDM, TAM and main customer contact ensuring information is prepared in advance SKILLS AND EXPERIENCE Solid 1st and 2nd line technical experience, with exposure to 3rd line work Microsoft Server and Client Operating Systems (Windows Server, Windows 10/11) Microsoft 365 administration (Exchange Online, SharePoint, Teams) Active Directory, Group Policy and security fundamentals Networking - wired and wireless configuration and troubleshooting (switches, VLANs, Wi Fi) Backup and Restore (Veeam or similar) - operational knowledge Hardware troubleshooting and component level repair Imaging and deployment (e.g. SCCM, MDT, Intune) Strong communication skills with technical and non technical audiences Ability to work autonomously and lead onsite delivery Mentoring or supervisory experience Experience working in an education environment Microsoft Intune and MDM Hyper V or VMware fundamentals Internet filtering and safeguarding monitoring platforms ITIL Foundation REQUIREMENTS Good working knowledge of MS Office packages Willingness to travel to other Medhurst client sites when required Enhanced DBS clearance (or willingness to obtain) The onsite role is predominantly full time at the designated school Attend school Health and Safety, Safeguarding and Security training and adhere to procedures Be polite and courteous to all staff, pupils and visitors at all times Be ready to start work at the allotted time and dressed appropriately for the school environment COMPLIANCE From time to time, you may be required to perform other duties outside of the role defined. You must portray a professional image and be dressed appropriately. Your line manager will provide any specific details where required or requested by you. Medhurst provide services into the education sector and as such are committed to safeguarding and protecting the welfare of children and young people. We expect all staff to share this commitment. We will carry out an enhanced DBS check on all staff and continued employment with Medhurst could be affected by the results of the DBS check. You may also be required to attend Safeguarding Training should the company decide this is necessary at any point. The post holder must carry out all duties and responsibilities with reasonable care for health and safety of yourself and any other persons who may be affected by your acts and omissions at work, and to cooperate fully with Medhurst Communications Ltd in Health and Safety, Quality and Security policies. EQUAL OPPORTUNITIES STATEMENT Medhurst Communications is an equal opportunities employer. We are determined that no job applicant or employee receives less favourable treatment on the grounds of sex, gender re assignment, sexual orientation, religion or belief, marriage or civil partnership, age, race or disability. All information will remain confidential to Medhurst and will be handled in accordance with the requirements of the Data Protection Act and GDPR.

Job Title: IT Second Line Technician Reports to: IT Helpdesk Manager Salary: Up to £30,000 dependent on experience Hours: 40 hours per week (Monday to Friday) Location: Bournemouth Are you an experienced IT professional who enjoys solving technical challenges, supporting users, and making a real difference to the day-to-day running of a business? Do you thrive on troubleshooting complex issues, improving systems, and sharing your knowledge with others? If so, this could be the perfect next step in your IT career. At Protect Line, we're more than just a life insurance broker - we're a people first business powered by technology. As our IT Second Line Technician, you'll play a vital role in ensuring our colleagues have the tools, systems and support they need to deliver exceptional outcomes for our customers every day. Working as part of our busy IT team, you'll take ownership of escalated technical issues, support our cloud and on premise infrastructure, contribute to exciting technology projects, and help drive continuous improvements across the business. We're looking for someone who is proactive, adaptable and comfortable balancing multiple priorities while taking a hands on approach to solving problems. Investing in Our People to Protect Yours At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours. Our Values Care, Collaborate, Dare, and Deliver aren't just words on a wall-they guide our actions, define how we interact with each other, and shape the way we serve our customers. As an IT Second Line Technician, you will be: Acting as the primary escalation point for technical incidents and service requests from our 1st Line Support team. Diagnosing and resolving complex hardware, software, networking and cloud based issues across the business. Taking ownership of support tickets through to resolution, ensuring excellent communication and adherence to service levels. Managing and supporting Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, licensing and security settings. Administering Active Directory, Entra and identity management systems to ensure secure and efficient user access. Supporting user lifecycle processes, including onboarding, internal moves and offboarding. Assisting with the management of business critical systems, including CRM platforms and telephony solutions. Supporting endpoint management, device deployments, patching and IT asset management. Helping strengthen our security posture through the implementation and monitoring of security controls such as MFA, Conditional Access and endpoint protection. Creating technical documentation and knowledge articles while supporting the development of 1st Line colleagues. Participating in IT projects including upgrades, migrations, rollouts and continuous improvement initiatives. Provisioning, configuring and maintaining laptops, desktops, peripherals and wider office technology. What Makes You Shine: Solid experience in an IT support environment, including experience operating at 2nd Line level or equivalent. Strong knowledge of Microsoft Windows 10/11 and Windows Server environments. Hands on experience administering Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams and licensing. Experience working with Active Directory and/or Microsoft Entra. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, VLANs and wireless networking. Strong troubleshooting skills across hardware, software, connectivity and user access issues. Experience working within ticketing systems and SLA driven support environments. Excellent communication skills with the ability to explain technical concepts to non technical users. A proactive, self starting approach with the confidence to take ownership and drive issues through to resolution. The ability to manage multiple priorities and adapt quickly in a fast paced environment. A hands on mindset-you're not afraid to roll up your sleeves, get stuck in and support wherever needed. A customer focused mindset with strong organisational, communication and problem solving skills. Advantageous but by no means essential: Experience working with Microsoft Azure or hybrid cloud environments. Experience using Microsoft Intune or other endpoint management platforms. Previous administration of CRM platforms. Experience supporting VoIP or cloud telephony solutions. Relevant Microsoft or industry certifications. What We Offer? Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes. Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life's surprises. Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases, and your child's first birthday. Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It's designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line's success. Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad. Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work. Epic Company Events: Our Summer and Christmas parties are legendary-get ready to join the fun! Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge. Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire! Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits. Secure Your Future: Benefit from our pension scheme, death in service benefits, and more. So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary; we strive for extraordinary! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us! At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come see for yourself and be part of something amazing! Whilst we would love to be able to respond to every application we receive, it isn't always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful. Useful Links Protect Line Protect Line Careers Our Trustpilot Reviews Privacy Policy

Sumer Group Holdings Limited IT Technician (2nd Line) role based in Stoke-on-Trent focuses on delivering prompt end-user support and incident resolution across a multisite environment. You will work with central IT to ensure reliability, security, and performance of our technology stack, while maintaining robust local infrastructure. The role requires strong troubleshooting across Windows, Microsoft 365, networking, and identity management, with the ability to operate independently and

Coastland College in Weymouth is seeking a 2nd Line Helpdesk Technician on a fixed-term basis until March. The role supports staff and students across a modern IT environment, including Microsoft 365, across on-site and remote scenarios. You will manage escalated tickets, maintain server and network infrastructure, provide remote and on-site support, assist with monitoring, backups and cyber security controls, and collaborate with third-party suppliers on resolutions.