The Business Systems Architect serves as the strategic technical lead for the business's core systems and digital transformation.
The core purpose of this role is to design, implement, and optimise enterprise-wide technology solutions that actively drive business change.
Enhancing critical platforms such as IFS Cloud, EDI, and modern API integration, as well as pioneering new capabilities like AI and advanced barcoding / QR integration, the Business Systems Architect ensures our technology infrastructure robustly supports operational efficiency, supply chain visibility, and Rodda's future growth.
This role acts as the bridge between complex technical requirements and tangible business outcomes. What are we looking for?
System Architecture and Integration
Lead the architectural design, administration, and continuous improvement of IFS Cloud .
Lead the Systems and Process team with collaborative inter-departmental working.
Architect, develop, and maintain secure API integrations between internal systems, legacy applications, and third-party platforms.
Enhancement of existing platforms into standardised mandatory business processes.
Oversee existing and potentially new EDI solutions to ensure seamless, automated data flow with our supply key customers whilst planning for enhanced connectivity in both forecasting and supply chain.
Maintain a holistic view of the company's technical architecture, ensuring all systems communicate effectively and securely.
Innovation and Business Change
Act as a primary driver for technology-driven business change, partnering with department heads to translate complex business challenges into clear technical requirements.
Drive the exploration, evaluation, and implementation of AI integrations both Generative and Agentic to optimise manufacturing, supply chain, and administrative processes. Develop where necessary but lead towards success.
Lead barcoding integration initiatives to enhance traceability, inventory management, and factory-floor efficiency with future work on the Hyper-traceability initiative and QR code replacement
Champion new technologies and agile methodologies to keep the business at the forefront of industry.
Project Leadership and Support
Design future operating models for new technology deployments, ensuring successful end-to-end delivery.
Compile comprehensive architectural documentation, system workflows, and integration maps.
Provide high-level (3rd line) escalation support and technical mentorship to the wider IT Helpdesk and System & Process teams.
Be part of the on-call rota supporting the business and employees.
Ensure all architectural designs comply with internal data security, GDPR DPO, and disaster recovery standards.
Work closely with Suppliers to deliver solutions to projects whilst maintaining a high-level of technical documentation.
20/07/2026
Full time
The Business Systems Architect serves as the strategic technical lead for the business's core systems and digital transformation.
The core purpose of this role is to design, implement, and optimise enterprise-wide technology solutions that actively drive business change.
Enhancing critical platforms such as IFS Cloud, EDI, and modern API integration, as well as pioneering new capabilities like AI and advanced barcoding / QR integration, the Business Systems Architect ensures our technology infrastructure robustly supports operational efficiency, supply chain visibility, and Rodda's future growth.
This role acts as the bridge between complex technical requirements and tangible business outcomes. What are we looking for?
System Architecture and Integration
Lead the architectural design, administration, and continuous improvement of IFS Cloud .
Lead the Systems and Process team with collaborative inter-departmental working.
Architect, develop, and maintain secure API integrations between internal systems, legacy applications, and third-party platforms.
Enhancement of existing platforms into standardised mandatory business processes.
Oversee existing and potentially new EDI solutions to ensure seamless, automated data flow with our supply key customers whilst planning for enhanced connectivity in both forecasting and supply chain.
Maintain a holistic view of the company's technical architecture, ensuring all systems communicate effectively and securely.
Innovation and Business Change
Act as a primary driver for technology-driven business change, partnering with department heads to translate complex business challenges into clear technical requirements.
Drive the exploration, evaluation, and implementation of AI integrations both Generative and Agentic to optimise manufacturing, supply chain, and administrative processes. Develop where necessary but lead towards success.
Lead barcoding integration initiatives to enhance traceability, inventory management, and factory-floor efficiency with future work on the Hyper-traceability initiative and QR code replacement
Champion new technologies and agile methodologies to keep the business at the forefront of industry.
Project Leadership and Support
Design future operating models for new technology deployments, ensuring successful end-to-end delivery.
Compile comprehensive architectural documentation, system workflows, and integration maps.
Provide high-level (3rd line) escalation support and technical mentorship to the wider IT Helpdesk and System & Process teams.
Be part of the on-call rota supporting the business and employees.
Ensure all architectural designs comply with internal data security, GDPR DPO, and disaster recovery standards.
Work closely with Suppliers to deliver solutions to projects whilst maintaining a high-level of technical documentation.
Junior Compliance Analyst Location: London. DOE. This entry level role provides an excellent opportunity to gain hands on experience in regulatory compliance within the financial services industry. The successful candidate will support the compliance team in ensuring that the organisation adheres to applicable laws, regulations and internal policies. You will assist with monitoring regulatory requirements, onboarding new clients and maintaining client records as well as all other compliance records to support the development of a strong compliance culture across the business. Responsibilities Assist the compliance team in monitoring and ensuring adherence to relevant financial regulations and internal policies Support the review and maintenance of compliance documentation, policies, and procedures Help conduct compliance monitoring reviews and internal audits Assist with onboarding new clients and carrying out due diligence, KYC and AML checks Support the investigation and reporting of potential compliance issues or breaches Maintain accurate compliance records, registers and logs Assist with regulatory reporting and data collection Monitor regulatory updates and assist in summarising key changes Support compliance training initiatives for employees Work with different departments to promote best compliance practices Skills Required Essential Strong attention to detail Good organisational and time management skills Strong written and verbal communication skills Proficiency in Microsoft Office (Excel, Word, PowerPoint) Desirable Awareness of AML, KYC, FCA regulations or financial compliance frameworks Internship or work experience in financial services or compliance Interest in pursuing professional qualifications (e.g., ICA, CISI, or ACAMS) Closing date for applications: 30th June 2026 First Line Support (IT) Location: London We're looking for someone who brings a perfect blend of experience and qualifications, fits seamlessly into our culture, and thrives in a team environment while being resourceful and capable of working independently. You should have strong problem solving abilities, excellent IT skills, an exceptional eye for detail, and the drive to succeed. Responsibilities Serve as the first point of contact for IT support across the London office, handling helpdesk ticket logging, issue resolution and regular status updates, ensuring seamless communication and adherence to IT and security processes Accurately log, categorise and prioritise incoming IT helpdesk tickets using designated ticketing systems, ensuring all relevant details are captured for timely resolution Provide general user support deskside to our London office - troubleshooting issues, answering IT questions and handling password resets Provide general user remote desktop support for the Dubai, European, US and Singapore offices Support and administer local Intune devices Maintain IT equipment in conference rooms and shared office spaces Manage local IT asset inventory and procurement processes Collaborate with various teams across our offices in Europe, Singapore and USA to ensure the effective implementation of IT services, project rollouts and support, fostering a cohesive working environment Implement and maintain security best practices and compliance requirements Contribute to the continuous improvement of IT operations and user satisfaction Undertake any other duties as reasonably requested Skills Required 1+ years of experience in IT operations or support roles, preferably in a fast growing, fast paced company Strong knowledge of Windows operating systems Office 365 administration, SharePoint Experience in establishing and applying security practices and compliance requirements Excellent problem solving and troubleshooting skills Excellent written and verbal communication skills Ability to work independently with minimal supervision in a fast paced environment Passion for learning and adapting to new technologies Team first mindset with a customer centric approach to IT support Junior Developer (C# / Blazor) Location: London A web developer role building and maintaining dynamic dashboards, reports and data portals that support our broker and research desks. You will work closely with colleagues across the business, translating their requirements into clean, functional web solutions on our data driven platform. Responsibilities Support SSY broker and research desks by generating interactive dashboards and high quality market reports Build and maintain web based products and data queries as required by SSY research, brokers and their clients Assist in the development of SSY's bespoke data products, providing technical support and ensuring data integrity Collaborate with colleagues to ensure consistent technology applications and data delivery across our 28 global offices Skills Required Essential Proficiency in a strongly typed programming language (e.g. C#, Java, Typescript) Experience in SQL, including writing complex queries and managing data structures Solid understanding of core web technologies (HTML, CSS) Desirable Experience with Microsoft Fabric and Excel is a plus, specifically for migrating or integrating legacy data into modern web formats Python experience is advantageous for data processing and visualisation Understanding of good UI, UX and web design Bachelor's degree in a STEM field is preferred UK Right to Work is essential. We are unable to provide visa sponsorship for this role now or in the future. Closing date for applications: Tuesday 30th June
22/07/2026
Full time
Junior Compliance Analyst Location: London. DOE. This entry level role provides an excellent opportunity to gain hands on experience in regulatory compliance within the financial services industry. The successful candidate will support the compliance team in ensuring that the organisation adheres to applicable laws, regulations and internal policies. You will assist with monitoring regulatory requirements, onboarding new clients and maintaining client records as well as all other compliance records to support the development of a strong compliance culture across the business. Responsibilities Assist the compliance team in monitoring and ensuring adherence to relevant financial regulations and internal policies Support the review and maintenance of compliance documentation, policies, and procedures Help conduct compliance monitoring reviews and internal audits Assist with onboarding new clients and carrying out due diligence, KYC and AML checks Support the investigation and reporting of potential compliance issues or breaches Maintain accurate compliance records, registers and logs Assist with regulatory reporting and data collection Monitor regulatory updates and assist in summarising key changes Support compliance training initiatives for employees Work with different departments to promote best compliance practices Skills Required Essential Strong attention to detail Good organisational and time management skills Strong written and verbal communication skills Proficiency in Microsoft Office (Excel, Word, PowerPoint) Desirable Awareness of AML, KYC, FCA regulations or financial compliance frameworks Internship or work experience in financial services or compliance Interest in pursuing professional qualifications (e.g., ICA, CISI, or ACAMS) Closing date for applications: 30th June 2026 First Line Support (IT) Location: London We're looking for someone who brings a perfect blend of experience and qualifications, fits seamlessly into our culture, and thrives in a team environment while being resourceful and capable of working independently. You should have strong problem solving abilities, excellent IT skills, an exceptional eye for detail, and the drive to succeed. Responsibilities Serve as the first point of contact for IT support across the London office, handling helpdesk ticket logging, issue resolution and regular status updates, ensuring seamless communication and adherence to IT and security processes Accurately log, categorise and prioritise incoming IT helpdesk tickets using designated ticketing systems, ensuring all relevant details are captured for timely resolution Provide general user support deskside to our London office - troubleshooting issues, answering IT questions and handling password resets Provide general user remote desktop support for the Dubai, European, US and Singapore offices Support and administer local Intune devices Maintain IT equipment in conference rooms and shared office spaces Manage local IT asset inventory and procurement processes Collaborate with various teams across our offices in Europe, Singapore and USA to ensure the effective implementation of IT services, project rollouts and support, fostering a cohesive working environment Implement and maintain security best practices and compliance requirements Contribute to the continuous improvement of IT operations and user satisfaction Undertake any other duties as reasonably requested Skills Required 1+ years of experience in IT operations or support roles, preferably in a fast growing, fast paced company Strong knowledge of Windows operating systems Office 365 administration, SharePoint Experience in establishing and applying security practices and compliance requirements Excellent problem solving and troubleshooting skills Excellent written and verbal communication skills Ability to work independently with minimal supervision in a fast paced environment Passion for learning and adapting to new technologies Team first mindset with a customer centric approach to IT support Junior Developer (C# / Blazor) Location: London A web developer role building and maintaining dynamic dashboards, reports and data portals that support our broker and research desks. You will work closely with colleagues across the business, translating their requirements into clean, functional web solutions on our data driven platform. Responsibilities Support SSY broker and research desks by generating interactive dashboards and high quality market reports Build and maintain web based products and data queries as required by SSY research, brokers and their clients Assist in the development of SSY's bespoke data products, providing technical support and ensuring data integrity Collaborate with colleagues to ensure consistent technology applications and data delivery across our 28 global offices Skills Required Essential Proficiency in a strongly typed programming language (e.g. C#, Java, Typescript) Experience in SQL, including writing complex queries and managing data structures Solid understanding of core web technologies (HTML, CSS) Desirable Experience with Microsoft Fabric and Excel is a plus, specifically for migrating or integrating legacy data into modern web formats Python experience is advantageous for data processing and visualisation Understanding of good UI, UX and web design Bachelor's degree in a STEM field is preferred UK Right to Work is essential. We are unable to provide visa sponsorship for this role now or in the future. Closing date for applications: Tuesday 30th June
Support Analyst, Software Support A Support Analyst opportunity has opened up with a growing software business, offering the chance to build your career in a customer-facing technical role. Could this be the ideal next step for someone with a passion for problem-solving and delivering great service? The Role The Support Analyst will serve as the first point of contact for customers using a cloud-based workforce management platform, handling queries across phone, email, and remote support tools. Day to day, you will diagnose and resolve user issues, keep accurate records within the service desk system, and ensure SLA targets are consistently met. You will also maintain knowledge base articles and customer configuration records to support continuous improvement, escalating more complex technical issues to second-line teams with clear diagnostic detail when needed. The Company This is a well-established UK-based software business operating in the workforce technology space. They have a collaborative, team-oriented culture and a track record of supporting staff development, with previous employees in similar roles having moved into a variety of other positions across the business over time. What experience does the Support Analyst need? Some hands-on commercial experience in a user-facing IT support role, whether supporting internal users or external customers Confidence troubleshooting technical issues and communicating clearly with non-technical users across multiple channels Familiarity with Microsoft 365 tools including Outlook, Excel, Word, and Teams, alongside a basic awareness of networking and web technologies A driving licence and access to your own vehicle, as the office location is not served by public transport So What's Next? If you are a Support Analyst and would like to learn more, please apply below and I will be in touch with you shortly to discuss the role further. Support Analyst, Helpdesk Analyst, Service Desk Analyst, Software Support Corriculo Ltd acts as an employment agency and an employment business.
22/07/2026
Full time
Support Analyst, Software Support A Support Analyst opportunity has opened up with a growing software business, offering the chance to build your career in a customer-facing technical role. Could this be the ideal next step for someone with a passion for problem-solving and delivering great service? The Role The Support Analyst will serve as the first point of contact for customers using a cloud-based workforce management platform, handling queries across phone, email, and remote support tools. Day to day, you will diagnose and resolve user issues, keep accurate records within the service desk system, and ensure SLA targets are consistently met. You will also maintain knowledge base articles and customer configuration records to support continuous improvement, escalating more complex technical issues to second-line teams with clear diagnostic detail when needed. The Company This is a well-established UK-based software business operating in the workforce technology space. They have a collaborative, team-oriented culture and a track record of supporting staff development, with previous employees in similar roles having moved into a variety of other positions across the business over time. What experience does the Support Analyst need? Some hands-on commercial experience in a user-facing IT support role, whether supporting internal users or external customers Confidence troubleshooting technical issues and communicating clearly with non-technical users across multiple channels Familiarity with Microsoft 365 tools including Outlook, Excel, Word, and Teams, alongside a basic awareness of networking and web technologies A driving licence and access to your own vehicle, as the office location is not served by public transport So What's Next? If you are a Support Analyst and would like to learn more, please apply below and I will be in touch with you shortly to discuss the role further. Support Analyst, Helpdesk Analyst, Service Desk Analyst, Software Support Corriculo Ltd acts as an employment agency and an employment business.
1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
22/07/2026
Contractor
1st Line Support Analyst Location: Birmingham (Hybrid - 4 days onsite, 1 day remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation on an initial 6-month contract, with a strong possibility of moving into a permanent position for the right individual. You'll be the first point of contact for IT support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact for all IT incidents and service requests via phone, email and ticketing system. Log, categorise and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software and connectivity issues. Support Windows 10/11 desktop environments. Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel and OneDrive. Create, modify and manage user accounts within Active Directory and Microsoft Entra ID. Perform password resets, mailbox administration and user provisioning. Support printers, laptops, desktops and mobile devices. Escalate complex issues to the 2nd Line Support team where appropriate. Maintain accurate documentation and update knowledge base articles. Deliver excellent customer service while keeping users informed throughout the support process. Required Skills & Experience Previous experience in a 1st Line Support, IT Service Desk or Helpdesk role. Strong knowledge of Microsoft Windows 10/11. Experience supporting Microsoft 365. Active Directory administration. Microsoft Entra ID / Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite, 1 day remote). Opportunity to work within a modern Microsoft environment. Training and development opportunities. Collaborative and supportive IT team. Immediate start available.
Overview WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by our agentic marketing platform, WPP Open. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We are committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit Why we're hiring WPP is executing a global ERP transformation programme focused on deploying a common finance template built on the Deltek Maconomy platform. This solution is already live across multiple countries spanning Europe, APAC, the Americas, and the Middle East. Together, Maconomy and the broader Global Business Services application suite form the foundation of WPP's global finance technology ecosystem. A key objective of the programme is to ensure that Maconomy remains on the latest supported version, with the current roadmap focused on transitioning the entire application estate from the legacy Workspace client to the modern web client by mid-2027. This transition will require extensive functional testing to ensure a seamless migration of business-critical processes. What you'll be doing Manage the BAU environment associated with these tools, working with the business users, supplier teams, and 3rd party helpdesks to triage & resolve application issues. Keep key stakeholders informed of progress on issues, enhancements, releases. Deliver small projects in conjunction with the Finance Application Product Manager, e.g. changes, new functionality, rollout of existing features to new geographies. Ensure that all changes (projects, enhancements, fixes) are fully tested, including by business users. Test the internally developed changes to the software. Work with users and technical teams to triage issues with individual applications to ensure issues are pinpointed and driven to resolution; this includes triaging and fixing issues relating to one application or interfaces between applications, often involving multiple suppliers to investigate and fix. Testing support - carrying out SIT (System Integration Testing), documenting UAT testing, and following up with users to drive completion of testing and sign-off. Carry out System Admin or configuration activities on business applications, e.g. setting up or amending security groups in accordance with audit and compliance. Monitor performance of tools and track issues, escalating proactively as needed. Understand and configure tools for local deployment where such configuration is outside vendor scope and outside the skillset of internal users. Develop and maintain documentation relating to configuration of the tools to simplify future rollouts and support audit requests. Work with internal and external audit; a good understanding of the application and documentation will be necessary. What you'll need Strong communication and confidence to present new functionality. A basic understanding of accounting and finance knowledge. Strong technical awareness of tool-based / SaaS packages and application integrations. Strong understanding of finance back-office processes and how these are supported by applications. Strong ability to use tools for documentation, ticketing and training. Highly motivated, flexible team player and manager with the ability to deliver in a timely and professional manner. Confident working with technical IT teams and business users about IT applications. Proven ability to influence cross-functional teams without formal authority. Willingness to learn and grow with the role. Who you are You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded to new ideas, new partnerships, and new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction to try the new and to seek the unexpected. You're extraordinary: we are stron
21/07/2026
Full time
Overview WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by our agentic marketing platform, WPP Open. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We are committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit Why we're hiring WPP is executing a global ERP transformation programme focused on deploying a common finance template built on the Deltek Maconomy platform. This solution is already live across multiple countries spanning Europe, APAC, the Americas, and the Middle East. Together, Maconomy and the broader Global Business Services application suite form the foundation of WPP's global finance technology ecosystem. A key objective of the programme is to ensure that Maconomy remains on the latest supported version, with the current roadmap focused on transitioning the entire application estate from the legacy Workspace client to the modern web client by mid-2027. This transition will require extensive functional testing to ensure a seamless migration of business-critical processes. What you'll be doing Manage the BAU environment associated with these tools, working with the business users, supplier teams, and 3rd party helpdesks to triage & resolve application issues. Keep key stakeholders informed of progress on issues, enhancements, releases. Deliver small projects in conjunction with the Finance Application Product Manager, e.g. changes, new functionality, rollout of existing features to new geographies. Ensure that all changes (projects, enhancements, fixes) are fully tested, including by business users. Test the internally developed changes to the software. Work with users and technical teams to triage issues with individual applications to ensure issues are pinpointed and driven to resolution; this includes triaging and fixing issues relating to one application or interfaces between applications, often involving multiple suppliers to investigate and fix. Testing support - carrying out SIT (System Integration Testing), documenting UAT testing, and following up with users to drive completion of testing and sign-off. Carry out System Admin or configuration activities on business applications, e.g. setting up or amending security groups in accordance with audit and compliance. Monitor performance of tools and track issues, escalating proactively as needed. Understand and configure tools for local deployment where such configuration is outside vendor scope and outside the skillset of internal users. Develop and maintain documentation relating to configuration of the tools to simplify future rollouts and support audit requests. Work with internal and external audit; a good understanding of the application and documentation will be necessary. What you'll need Strong communication and confidence to present new functionality. A basic understanding of accounting and finance knowledge. Strong technical awareness of tool-based / SaaS packages and application integrations. Strong understanding of finance back-office processes and how these are supported by applications. Strong ability to use tools for documentation, ticketing and training. Highly motivated, flexible team player and manager with the ability to deliver in a timely and professional manner. Confident working with technical IT teams and business users about IT applications. Proven ability to influence cross-functional teams without formal authority. Willingness to learn and grow with the role. Who you are You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded to new ideas, new partnerships, and new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction to try the new and to seek the unexpected. You're extraordinary: we are stron
OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
21/07/2026
Full time
OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
Systems Support Analyst (12 Month FTC) Our client is a leading organisation within the property and accommodation sector, operating a portfolio of sites across the UK. With a strong focus on technology, operational excellence, and continuous improvement, they are seeking a Systems Support Analyst to join their Business Systems team on an initial 12-month fixed-term contract, with the potential for extension. This role sits at the centre of business systems support and optimisation. The focus is on administering core platforms, supporting users, driving system improvements, and ensuring business-critical applications operate efficiently across the organisation. You will work closely with operational stakeholders and third-party providers to troubleshoot issues, manage system enhancements, support migrations, and improve processes across key business systems. Role Overview Administer and support Entrata and other core business systems, ensuring effective day-to-day operation and system performance Provide technical support, investigate system issues, manage helpdesk tickets, and coordinate resolutions with third-party vendors Manage system configurations, user access, permissions, workflows, and operational settings across business applications Support system upgrades, testing, enhancements, integrations, and migration projects, including data validation and cleansing Produce system documentation, reports, dashboards, and user training materials to support business operations Collaborate with stakeholders across the business to drive continuous improvement, compliance, and effective system adoption Requirements Minimum 1-2 years' experience administering business systems within a commercial environment Experience with Entrata, Yardi, StarRez, Kinetic, or similar property management or enterprise platforms Strong troubleshooting and problem-solving skills with the ability to resolve system issues effectivelyGood understanding of operational business processes and how technology supports them Experience supporting, training, and communicating with non-technical users Strong attention to detail with a focus on data accuracy, validation, and quality control Proactive and organised approach with a passion for continuous improvement and delivering excellent service
21/07/2026
Full time
Systems Support Analyst (12 Month FTC) Our client is a leading organisation within the property and accommodation sector, operating a portfolio of sites across the UK. With a strong focus on technology, operational excellence, and continuous improvement, they are seeking a Systems Support Analyst to join their Business Systems team on an initial 12-month fixed-term contract, with the potential for extension. This role sits at the centre of business systems support and optimisation. The focus is on administering core platforms, supporting users, driving system improvements, and ensuring business-critical applications operate efficiently across the organisation. You will work closely with operational stakeholders and third-party providers to troubleshoot issues, manage system enhancements, support migrations, and improve processes across key business systems. Role Overview Administer and support Entrata and other core business systems, ensuring effective day-to-day operation and system performance Provide technical support, investigate system issues, manage helpdesk tickets, and coordinate resolutions with third-party vendors Manage system configurations, user access, permissions, workflows, and operational settings across business applications Support system upgrades, testing, enhancements, integrations, and migration projects, including data validation and cleansing Produce system documentation, reports, dashboards, and user training materials to support business operations Collaborate with stakeholders across the business to drive continuous improvement, compliance, and effective system adoption Requirements Minimum 1-2 years' experience administering business systems within a commercial environment Experience with Entrata, Yardi, StarRez, Kinetic, or similar property management or enterprise platforms Strong troubleshooting and problem-solving skills with the ability to resolve system issues effectivelyGood understanding of operational business processes and how technology supports them Experience supporting, training, and communicating with non-technical users Strong attention to detail with a focus on data accuracy, validation, and quality control Proactive and organised approach with a passion for continuous improvement and delivering excellent service
Job title : 1 st / 2 nd Line Support Engineer Location : Aldgate Salary: £30,000 to £35,000 + Bonus + Benefits Start date : ASAP Working hours : 8:00am to 4:00pm A globally renowned Insurance firm are looking for an 1 st / 2 nd Line Support Engineer to provide white glove support their growing user base. The 1 st / 2 nd Line Support Engineer will have the chance to progress their career and work their way up the ladder within the organisation due to their progression opportunities. They are seeking someone who has a can-do attitude, excellent communication skills and is passionate about IT. The 1 st / 2 nd Line Support Engineer will receive training and annual performance reviews. Essential skills - 1 st / 2 nd Line Support Engineer: Active Directory MS Teams Mobile Device support Imaging laptops Hardware Support Ticketing system experience Willing to learn Troubleshooting mindset Excellent customer service skills Desirable skills - 1st / 2nd Line Support Engineer: Azure Intune ServiceNow Certifications Professional services experience If you are keen to progress and work your way up the ladder within an organisation then please apply with a copy of your most up to date CV. IT Support / 1 st Line Support Engineer / 1 st / 2 nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst
21/07/2026
Full time
Job title : 1 st / 2 nd Line Support Engineer Location : Aldgate Salary: £30,000 to £35,000 + Bonus + Benefits Start date : ASAP Working hours : 8:00am to 4:00pm A globally renowned Insurance firm are looking for an 1 st / 2 nd Line Support Engineer to provide white glove support their growing user base. The 1 st / 2 nd Line Support Engineer will have the chance to progress their career and work their way up the ladder within the organisation due to their progression opportunities. They are seeking someone who has a can-do attitude, excellent communication skills and is passionate about IT. The 1 st / 2 nd Line Support Engineer will receive training and annual performance reviews. Essential skills - 1 st / 2 nd Line Support Engineer: Active Directory MS Teams Mobile Device support Imaging laptops Hardware Support Ticketing system experience Willing to learn Troubleshooting mindset Excellent customer service skills Desirable skills - 1st / 2nd Line Support Engineer: Azure Intune ServiceNow Certifications Professional services experience If you are keen to progress and work your way up the ladder within an organisation then please apply with a copy of your most up to date CV. IT Support / 1 st Line Support Engineer / 1 st / 2 nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst
Big Red Recruitment Midlands Limited
Burbage, Leicestershire
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid 2 days per week), supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you ll need: You don t need to know everything, but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
21/07/2026
Full time
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid 2 days per week), supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you ll need: You don t need to know everything, but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - in an interactive online format and earn a globally recognised CompTIA Tech+ certification . Course details Duration: 13 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm Start date: 17th August 2026 Spaces: Limited to 35 learners per cohort What you'll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles IT Systems Administrator Technical Support Technician Entry Level IT Technician Helpdesk Analyst Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of £36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course Spaces are limited, so apply today to secure your place on the 17th August cohort.
21/07/2026
Full time
About the opportunity Netcom Training's government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - in an interactive online format and earn a globally recognised CompTIA Tech+ certification . Course details Duration: 13 weeks Format: Online, practical workshops Schedule: Mon-Thur 6-9pm Start date: 17th August 2026 Spaces: Limited to 35 learners per cohort What you'll learn Setting up and maintaining secure networks Configuring and integrating desktop and mobile devices Applying cloud security and disaster recovery methods Understanding IT systems, legislation and business operations Potential roles IT Systems Administrator Technical Support Technician Entry Level IT Technician Helpdesk Analyst Additional benefits High-impact employability workshops Six months' access to online employability courses Ongoing career support Eligibility To apply, you must: Live in the West Midlands Be aged 19 or over Earn below the gross annual wage cap of £36,126 (West Midlands) Not currently be undertaking any other government-funded training Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is Cost This is a free government funded course Spaces are limited, so apply today to secure your place on the 17th August cohort.
Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
20/07/2026
Full time
Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!
About the Role: I am recruiting for an experienced IT Support Analyst to join a growing organisation and provide professional, customer-focused IT support across a busy business environment. This is a hands-on role suited to someone with experience in IT support, service desk, helpdesk, or desktop support positions. The successful candidate will be responsible for troubleshooting technical issues, managing support tickets, onboarding new users, supporting business systems, and contributing to IT improvement projects. Key Responsibilities: Provide day-to-day IT support to users across the business. Manage support tickets through to resolution, ensuring users are kept informed throughout. Diagnose and resolve hardware, software, and user-related issues. Escalate complex issues where appropriate. Set up and support new starters, including user accounts, devices, licences, and permissions. Manage leaver and role-change processes. Support laptops, desktops, printers, telephony, and business applications. Assist with Microsoft 365, Teams, SharePoint, Intune, Active Directory, and other core business systems. Create and maintain support documentation and user guides. Work alongside third-party suppliers and internal stakeholders. Support IT projects and continuous improvement initiatives. Essential Skills & Experience Previous experience in an IT Support, Service Desk, Helpdesk, or Desktop Support role. Strong troubleshooting and diagnostic skills. Experience working with ticketing systems and managing workloads effectively. Microsoft 365 administration experience. Windows desktop and laptop support experience. User account, permissions, and device management. Basic networking knowledge. Strong communication and customer service skills. Ability to explain technical issues to non-technical users. Ability to prioritise tasks and take ownership of issues through to resolution. Desirable Skills Microsoft Intune Active Directory Microsoft Entra ID SharePoint Administration Teams Administration ITIL CompTIA Certifications Microsoft Certifications Cyber Security Awareness Network Infrastructure Experience (e.g. switching and wireless technologies) What I'm Looking For: You will be: Customer-focused and approachable. Proactive and organised. Calm under pressure. Comfortable working independently. Passionate about delivering excellent service. Eager to learn new technologies and develop your career within IT.
20/07/2026
Full time
About the Role: I am recruiting for an experienced IT Support Analyst to join a growing organisation and provide professional, customer-focused IT support across a busy business environment. This is a hands-on role suited to someone with experience in IT support, service desk, helpdesk, or desktop support positions. The successful candidate will be responsible for troubleshooting technical issues, managing support tickets, onboarding new users, supporting business systems, and contributing to IT improvement projects. Key Responsibilities: Provide day-to-day IT support to users across the business. Manage support tickets through to resolution, ensuring users are kept informed throughout. Diagnose and resolve hardware, software, and user-related issues. Escalate complex issues where appropriate. Set up and support new starters, including user accounts, devices, licences, and permissions. Manage leaver and role-change processes. Support laptops, desktops, printers, telephony, and business applications. Assist with Microsoft 365, Teams, SharePoint, Intune, Active Directory, and other core business systems. Create and maintain support documentation and user guides. Work alongside third-party suppliers and internal stakeholders. Support IT projects and continuous improvement initiatives. Essential Skills & Experience Previous experience in an IT Support, Service Desk, Helpdesk, or Desktop Support role. Strong troubleshooting and diagnostic skills. Experience working with ticketing systems and managing workloads effectively. Microsoft 365 administration experience. Windows desktop and laptop support experience. User account, permissions, and device management. Basic networking knowledge. Strong communication and customer service skills. Ability to explain technical issues to non-technical users. Ability to prioritise tasks and take ownership of issues through to resolution. Desirable Skills Microsoft Intune Active Directory Microsoft Entra ID SharePoint Administration Teams Administration ITIL CompTIA Certifications Microsoft Certifications Cyber Security Awareness Network Infrastructure Experience (e.g. switching and wireless technologies) What I'm Looking For: You will be: Customer-focused and approachable. Proactive and organised. Calm under pressure. Comfortable working independently. Passionate about delivering excellent service. Eager to learn new technologies and develop your career within IT.
About The Delta Group We are Europe's leading visual communications specialist delivering dynamic multichannel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages. We're owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it. Role Overview The IT Support Analyst Apprentice is an entry-level, first-line support role focused on delivering excellent customer service and being the welcoming, helpful face of IT for The Delta Group. This role is ideal for someone starting their IT career who is enthusiastic, approachable, eager to learn, and ready to help colleagues with day-to-day technology issues. Reporting to the Senior Support Analyst, with a dotted-line into and day-to-day guidance from the IT Systems & Support Engineer, the role will provide basic first-line support, log and triage tickets, help users with common IT requests, and escalates issues to the IT Systems & Support Engineer where further technical knowledge is required. The successful person will be the first to step forward when someone needs help, whether that is at the desk, over the phone, through the service desk, or when a colleague walks into the room. Key Responsibilities First-Line IT Support & Customer Service Be the first point of contact for colleagues needing IT help, providing a friendly, helpful, and professional service Welcome users who visit the IT area and take ownership of understanding what they need Log, update, and manage basic incidents and service requests through the service desk system Provide basic first-line support for common issues such as passwords, access, printers, laptops, mobile devices, and Microsoft 365 Escalate issues promptly to the IT Systems & Support Engineer when further technical support is required User Support, Equipment & Day-to-Day Tasks Support basic setup of laptops, desktops, mobile phones, headsets, monitors, and other IT equipment Assist with new starter setups, leaver checks, desk moves, and equipment handovers under guidance from the IT team Help users connect to Wi-Fi, printers, meeting room equipment, and standard business applications Carry out simple checks and routine support tasks to keep equipment organised, labelled, asset-recorded, and ready for use Keep users informed, reassure them where needed, and make sure they know what will happen next Service Desk, Communication & Escalation Record clear notes on tickets so the IT team can understand the issue and what action has already been taken Prioritise requests appropriately and ask for help when unsure Communicate clearly and politely with users, avoiding jargon wherever possible Follow up with users to confirm issues are resolved or to provide updates on progress Learn when to resolve, when to ask questions, and when to elevate first to the IT Systems & Support Engineer Learning, Development & Good IT Practice Complete apprenticeship learning, training tasks, and development activities alongside the day-to-day role Learn the basics of Microsoft 365, Windows, device management, networking, printing, and IT security Follow IT processes, security guidance, and company policies when supporting users Ask questions, take notes, and build confidence by learning from the wider IT team Develop strong habits around communication, documentation, accuracy, and customer care Documentation & Administration Keep basic records accurate, including ticket updates, asset management records, equipment allocations, equipment loans, and user requests Help maintain simple how-to guides, checklists, and notes for common support tasks Support the IT team with routine administration and follow-up tasks Make sure work is documented clearly so colleagues can pick up or understand the next step Team Support & Positive Attitude Support the IT team with small tasks, equipment checks, meeting room checks, and general day-to-day activity Be proactive in offering help rather than waiting to be asked Show energy, curiosity, and a willingness to get involved Take pride in giving colleagues a good experience of IT support Represent the IT team positively by being visible, approachable, and ready to help Skills, Knowledge and Experience Essential A genuine interest in IT and a desire to build a career in technology Strong customer service mindset and confidence speaking with people face to face, by phone, and through written updates Friendly, approachable, and willing to be the first person to help when someone needs support Basic understanding of computers, mobile devices, Microsoft Office, and common workplace technology Good attention to detail and willingness to follow processes carefully Positive attitude, reliability, and willingness to learn from others Desirable Previous experience in customer service, retail, hospitality, helpdesk, or another people-focused role Basic experience helping family, friends, school, college, or work colleagues with IT issues Interest in Microsoft 365, Windows, Apple devices, networking, cyber security, or technical support Working towards, or interested in completing, an IT apprenticeship or related qualification Personal Attributes Warm, polite, and confident when speaking to colleagues at all levels Naturally helpful and quick to offer support when someone needs assistance Curious, enthusiastic, and keen to learn how things work Patient with users who may be frustrated, busy, or unsure how to explain the issue Organised, reliable, and able to follow instructions carefully Positive, visible, and proud to represent the IT team in a professional way Key Interfaces Senior Support Analyst IT Systems & Support Engineer IT Support, Infrastructure, and Security Teams Colleagues across office, production, warehouse, and site teams HR and managers involved in starters, movers, and leavers Training provider, apprenticeship coach, or external learning support where applicable Our Commitment to Diversity, Equality and Inclusion The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.
20/07/2026
Full time
About The Delta Group We are Europe's leading visual communications specialist delivering dynamic multichannel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages. We're owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it. Role Overview The IT Support Analyst Apprentice is an entry-level, first-line support role focused on delivering excellent customer service and being the welcoming, helpful face of IT for The Delta Group. This role is ideal for someone starting their IT career who is enthusiastic, approachable, eager to learn, and ready to help colleagues with day-to-day technology issues. Reporting to the Senior Support Analyst, with a dotted-line into and day-to-day guidance from the IT Systems & Support Engineer, the role will provide basic first-line support, log and triage tickets, help users with common IT requests, and escalates issues to the IT Systems & Support Engineer where further technical knowledge is required. The successful person will be the first to step forward when someone needs help, whether that is at the desk, over the phone, through the service desk, or when a colleague walks into the room. Key Responsibilities First-Line IT Support & Customer Service Be the first point of contact for colleagues needing IT help, providing a friendly, helpful, and professional service Welcome users who visit the IT area and take ownership of understanding what they need Log, update, and manage basic incidents and service requests through the service desk system Provide basic first-line support for common issues such as passwords, access, printers, laptops, mobile devices, and Microsoft 365 Escalate issues promptly to the IT Systems & Support Engineer when further technical support is required User Support, Equipment & Day-to-Day Tasks Support basic setup of laptops, desktops, mobile phones, headsets, monitors, and other IT equipment Assist with new starter setups, leaver checks, desk moves, and equipment handovers under guidance from the IT team Help users connect to Wi-Fi, printers, meeting room equipment, and standard business applications Carry out simple checks and routine support tasks to keep equipment organised, labelled, asset-recorded, and ready for use Keep users informed, reassure them where needed, and make sure they know what will happen next Service Desk, Communication & Escalation Record clear notes on tickets so the IT team can understand the issue and what action has already been taken Prioritise requests appropriately and ask for help when unsure Communicate clearly and politely with users, avoiding jargon wherever possible Follow up with users to confirm issues are resolved or to provide updates on progress Learn when to resolve, when to ask questions, and when to elevate first to the IT Systems & Support Engineer Learning, Development & Good IT Practice Complete apprenticeship learning, training tasks, and development activities alongside the day-to-day role Learn the basics of Microsoft 365, Windows, device management, networking, printing, and IT security Follow IT processes, security guidance, and company policies when supporting users Ask questions, take notes, and build confidence by learning from the wider IT team Develop strong habits around communication, documentation, accuracy, and customer care Documentation & Administration Keep basic records accurate, including ticket updates, asset management records, equipment allocations, equipment loans, and user requests Help maintain simple how-to guides, checklists, and notes for common support tasks Support the IT team with routine administration and follow-up tasks Make sure work is documented clearly so colleagues can pick up or understand the next step Team Support & Positive Attitude Support the IT team with small tasks, equipment checks, meeting room checks, and general day-to-day activity Be proactive in offering help rather than waiting to be asked Show energy, curiosity, and a willingness to get involved Take pride in giving colleagues a good experience of IT support Represent the IT team positively by being visible, approachable, and ready to help Skills, Knowledge and Experience Essential A genuine interest in IT and a desire to build a career in technology Strong customer service mindset and confidence speaking with people face to face, by phone, and through written updates Friendly, approachable, and willing to be the first person to help when someone needs support Basic understanding of computers, mobile devices, Microsoft Office, and common workplace technology Good attention to detail and willingness to follow processes carefully Positive attitude, reliability, and willingness to learn from others Desirable Previous experience in customer service, retail, hospitality, helpdesk, or another people-focused role Basic experience helping family, friends, school, college, or work colleagues with IT issues Interest in Microsoft 365, Windows, Apple devices, networking, cyber security, or technical support Working towards, or interested in completing, an IT apprenticeship or related qualification Personal Attributes Warm, polite, and confident when speaking to colleagues at all levels Naturally helpful and quick to offer support when someone needs assistance Curious, enthusiastic, and keen to learn how things work Patient with users who may be frustrated, busy, or unsure how to explain the issue Organised, reliable, and able to follow instructions carefully Positive, visible, and proud to represent the IT team in a professional way Key Interfaces Senior Support Analyst IT Systems & Support Engineer IT Support, Infrastructure, and Security Teams Colleagues across office, production, warehouse, and site teams HR and managers involved in starters, movers, and leavers Training provider, apprenticeship coach, or external learning support where applicable Our Commitment to Diversity, Equality and Inclusion The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.
Proactive Appointments Limited is seeking a Service Desk Analyst to act as the interface between users and the IT Support Team. The role requires strong communication with users at all levels and a solid understanding of Microsoft Office/365 and helpdesk software. The successful candidate will have excellent problem-solving skills, knowledge of IT platforms, ITIL processes, and a strong IT customer service focus. Remote work options include London-based arrangements.
20/07/2026
Full time
Proactive Appointments Limited is seeking a Service Desk Analyst to act as the interface between users and the IT Support Team. The role requires strong communication with users at all levels and a solid understanding of Microsoft Office/365 and helpdesk software. The successful candidate will have excellent problem-solving skills, knowledge of IT platforms, ITIL processes, and a strong IT customer service focus. Remote work options include London-based arrangements.
Support the IT function for the business and the wider business operations. Ongoing system management of strategic IT platforms, including cloud and SaaS. Administer and maintain Google Workspace, Microsoft 365 and collaboration tools ensuring availability and performance. Provide Level 1 & 2 technical support, resolving software, hardware, and network issues. Operate and maintain robust incident management and ensure adherence to SLAs. Support and maintain IT security protocols, ensuring compliance with industry standards. Support identity and access management, endpoint security, and secure networking solutions. Manage relationships with third-party IT vendors and service providers. Qualifications Proven experience in an IT support, engineering or analyst role, ideally in a fast-growing business (e.g., from 100 to 500+ employees). Experience with scaling IT infrastructure, cloud services, and enterprise IT systems. Strong problem-solving and analytical skills, with the ability to anticipate challenges before they arise. Excellent communication skills and a user-first mindset to ensure technology enables business success. Hands-on experience with ITIL frameworks, service management tools (e.g., Jira, ServiceNow), and cybersecurity best practices. Relevant IT certifications (e.g., ITIL, CompTIA, Google, Microsoft, Cisco) are advantageous.
20/07/2026
Full time
Support the IT function for the business and the wider business operations. Ongoing system management of strategic IT platforms, including cloud and SaaS. Administer and maintain Google Workspace, Microsoft 365 and collaboration tools ensuring availability and performance. Provide Level 1 & 2 technical support, resolving software, hardware, and network issues. Operate and maintain robust incident management and ensure adherence to SLAs. Support and maintain IT security protocols, ensuring compliance with industry standards. Support identity and access management, endpoint security, and secure networking solutions. Manage relationships with third-party IT vendors and service providers. Qualifications Proven experience in an IT support, engineering or analyst role, ideally in a fast-growing business (e.g., from 100 to 500+ employees). Experience with scaling IT infrastructure, cloud services, and enterprise IT systems. Strong problem-solving and analytical skills, with the ability to anticipate challenges before they arise. Excellent communication skills and a user-first mindset to ensure technology enables business success. Hands-on experience with ITIL frameworks, service management tools (e.g., Jira, ServiceNow), and cybersecurity best practices. Relevant IT certifications (e.g., ITIL, CompTIA, Google, Microsoft, Cisco) are advantageous.
National Fire Chiefs Council Limited.
Birmingham, Staffordshire
Data Quality Officer - West Midlands Fire Service West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902 square kilometres and a population of some three million people. Our Strategy drives the people, professionalism and pride with which we serve our communities. Our work to reduce risks within our communities is guided by our Community Risk Management Plan (CRMP), which sets out our long-term priorities for making the West Midlands safer, stronger and healthier. High-quality data is essential to understanding community risk, targeting resources effectively and supporting informed decision-making across the service. As a Data Quality Officer, you will help ensure the information used to support these activities is accurate, consistent and reliable, enabling WMFS to deliver its aims and ambitions and make a tangible difference to the communities protected by our 38 fire stations. Who can apply? Green Book External About the role As Data Quality Officer, you will be responsible for monitoring, maintaining and improving the quality of data used within the Risk Management team. You will help ensure information is accurate, consistent, complete and fit for purpose, supporting both operational activities and strategic planning. Working closely with Community Risk and Performance Analysts, ICT colleagues, operational staff and external partners, you will identify and resolve data quality issues, support improvements to data collection and management processes, and promote good data governance practices across the organisation. A key part of the role will be engaging with colleagues to improve understanding of data quality requirements. You will provide guidance, training and support to users, helping to ensure information is captured and maintained consistently. You will also be expected to challenge existing processes where appropriate, recommend improvements and build effective working relationships to drive positive change. The role is based at our headquarters in Birmingham, with a requirement to attend fire stations and other WMFS locations to deliver training and support data quality initiatives. Responsibilities In this role you will: quality check the Internal Recording System, IRS, and other datasets to identify known or emerging data quality issues engage with operational staff to support data corrections, respond to data quality queries and provide on-site training to develop quality assurance help ensure data is captured, maintained and stored in line with required quality and legal standards report on data quality issues using Power BI monitor and action the Fire and Rescue Data Platform (FaRDaP) failed submissions queue complete reviews of aspects of FaRDaP, including question and answer lists liaise with Community Risk and Performance Analysts and ICT teams to support and maintain the internal IRS liaise with the MHCLG FaRDaP helpdesk where required Contract type: Full Time Closing date: July For more information on the role and details on how to apply, please click 'Apply now'.
19/07/2026
Full time
Data Quality Officer - West Midlands Fire Service West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902 square kilometres and a population of some three million people. Our Strategy drives the people, professionalism and pride with which we serve our communities. Our work to reduce risks within our communities is guided by our Community Risk Management Plan (CRMP), which sets out our long-term priorities for making the West Midlands safer, stronger and healthier. High-quality data is essential to understanding community risk, targeting resources effectively and supporting informed decision-making across the service. As a Data Quality Officer, you will help ensure the information used to support these activities is accurate, consistent and reliable, enabling WMFS to deliver its aims and ambitions and make a tangible difference to the communities protected by our 38 fire stations. Who can apply? Green Book External About the role As Data Quality Officer, you will be responsible for monitoring, maintaining and improving the quality of data used within the Risk Management team. You will help ensure information is accurate, consistent, complete and fit for purpose, supporting both operational activities and strategic planning. Working closely with Community Risk and Performance Analysts, ICT colleagues, operational staff and external partners, you will identify and resolve data quality issues, support improvements to data collection and management processes, and promote good data governance practices across the organisation. A key part of the role will be engaging with colleagues to improve understanding of data quality requirements. You will provide guidance, training and support to users, helping to ensure information is captured and maintained consistently. You will also be expected to challenge existing processes where appropriate, recommend improvements and build effective working relationships to drive positive change. The role is based at our headquarters in Birmingham, with a requirement to attend fire stations and other WMFS locations to deliver training and support data quality initiatives. Responsibilities In this role you will: quality check the Internal Recording System, IRS, and other datasets to identify known or emerging data quality issues engage with operational staff to support data corrections, respond to data quality queries and provide on-site training to develop quality assurance help ensure data is captured, maintained and stored in line with required quality and legal standards report on data quality issues using Power BI monitor and action the Fire and Rescue Data Platform (FaRDaP) failed submissions queue complete reviews of aspects of FaRDaP, including question and answer lists liaise with Community Risk and Performance Analysts and ICT teams to support and maintain the internal IRS liaise with the MHCLG FaRDaP helpdesk where required Contract type: Full Time Closing date: July For more information on the role and details on how to apply, please click 'Apply now'.
The Beauty Tech Group Trading Limited
Manchester, Lancashire
At The Beauty Tech Group, we're redefining the future of beauty through innovative technology. Home to market leading brands including CurrentBody Skin, ZIIP Beauty, Tria Laser and CurrentBody Skin: The Clinic, we're on a mission to bring professional grade beauty technology into homes around the world. As we continue to grow globally, we're looking for an IT Support Analyst to join our Technology team and play a key role in supporting our people, systems and day to day IT operations. About the role This is a hands on role where you'll be the first point of contact for IT support across the business, helping to ensure our technology platforms, devices and services run smoothly for colleagues across our global workforce. Working closely with the IT Manager and wider technology teams, you'll troubleshoot technical issues, support onboarding and offboarding processes, manage user accounts and help drive a seamless technology experience across the organisation. If you're someone who enjoys problem solving, delivering great customer service and working across a variety of technologies, we'd love to hear from you. What you'll be doing User support & service delivery Act as the primary point of contact for internal IT support requests, managing tickets through to resolution. Provide hardware, software and operating system support across both Windows and Mac environments. Deliver a high standard of customer service, ensuring users receive timely and effective support. Support colleagues both remotely and on site across the business. User & identity management Manage joiner, mover and leaver processes, including account creation, permissions and licence management. Administer user accounts across Microsoft 365 (Entra ID) and Google Workspace. Assist with device provisioning and deployment for new starters and existing employees. Maintain accurate records of IT assets, hardware and software licences. Infrastructure & operations Troubleshoot connectivity issues, including Wi Fi, VPN, DNS and general networking queries. Support device compliance and security best practices, including MFA and device encryption. Escalate more complex issues to the appropriate technology teams where required. Contribute to internal documentation, knowledge articles and IT processes. What we're looking for Essential Previous experience within an IT Support, Service Desk or Helpdesk role. Experience supporting Windows and Mac operating systems in a business environment. Familiarity with Microsoft 365, Entra ID or Google Workspace administration. Understanding of networking fundamentals, including IP addressing, Wi Fi, VPNs and DNS. Strong troubleshooting and problem solving skills. Excellent communication skills with the ability to support both technical and non technical users. A proactive, organised and customer focused approach. Desirable Exposure to Mobile Device Management (MDM) platforms such as Microsoft Intune. Experience supporting Android and iOS devices. Knowledge of modern endpoint management and device deployment processes. Why join the Beauty Tech Group? At The Beauty Tech Group, you'll be part of a fast growing, ambitious business that's transforming the beauty industry through technology and innovation. We offer an environment where you can take ownership, develop your expertise and build a rewarding career alongside talented teams across multiple brands and markets. What's in it for you? 25 days holiday, increasing with service, plus Holiday Buy Scheme Hybrid working with work from home Wednesdays Auto enrolment pension scheme On site café, gym and free parking Staff discounts across our brands Cycle to Work, EV and Tech schemes Employee Assistance Programme Enhanced family friendly policies Supported studies and professional development opportunities Regular social events and team activities Recruitment process Application Review Initial Call with Talent Acquisition Video Interview with the Hiring Manager Final On Site Interview (including a short task) Feedback & Outcome Diversity & Inclusion At The Beauty Tech Group, we are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. We welcome applications from all backgrounds and experiences.
18/07/2026
Full time
At The Beauty Tech Group, we're redefining the future of beauty through innovative technology. Home to market leading brands including CurrentBody Skin, ZIIP Beauty, Tria Laser and CurrentBody Skin: The Clinic, we're on a mission to bring professional grade beauty technology into homes around the world. As we continue to grow globally, we're looking for an IT Support Analyst to join our Technology team and play a key role in supporting our people, systems and day to day IT operations. About the role This is a hands on role where you'll be the first point of contact for IT support across the business, helping to ensure our technology platforms, devices and services run smoothly for colleagues across our global workforce. Working closely with the IT Manager and wider technology teams, you'll troubleshoot technical issues, support onboarding and offboarding processes, manage user accounts and help drive a seamless technology experience across the organisation. If you're someone who enjoys problem solving, delivering great customer service and working across a variety of technologies, we'd love to hear from you. What you'll be doing User support & service delivery Act as the primary point of contact for internal IT support requests, managing tickets through to resolution. Provide hardware, software and operating system support across both Windows and Mac environments. Deliver a high standard of customer service, ensuring users receive timely and effective support. Support colleagues both remotely and on site across the business. User & identity management Manage joiner, mover and leaver processes, including account creation, permissions and licence management. Administer user accounts across Microsoft 365 (Entra ID) and Google Workspace. Assist with device provisioning and deployment for new starters and existing employees. Maintain accurate records of IT assets, hardware and software licences. Infrastructure & operations Troubleshoot connectivity issues, including Wi Fi, VPN, DNS and general networking queries. Support device compliance and security best practices, including MFA and device encryption. Escalate more complex issues to the appropriate technology teams where required. Contribute to internal documentation, knowledge articles and IT processes. What we're looking for Essential Previous experience within an IT Support, Service Desk or Helpdesk role. Experience supporting Windows and Mac operating systems in a business environment. Familiarity with Microsoft 365, Entra ID or Google Workspace administration. Understanding of networking fundamentals, including IP addressing, Wi Fi, VPNs and DNS. Strong troubleshooting and problem solving skills. Excellent communication skills with the ability to support both technical and non technical users. A proactive, organised and customer focused approach. Desirable Exposure to Mobile Device Management (MDM) platforms such as Microsoft Intune. Experience supporting Android and iOS devices. Knowledge of modern endpoint management and device deployment processes. Why join the Beauty Tech Group? At The Beauty Tech Group, you'll be part of a fast growing, ambitious business that's transforming the beauty industry through technology and innovation. We offer an environment where you can take ownership, develop your expertise and build a rewarding career alongside talented teams across multiple brands and markets. What's in it for you? 25 days holiday, increasing with service, plus Holiday Buy Scheme Hybrid working with work from home Wednesdays Auto enrolment pension scheme On site café, gym and free parking Staff discounts across our brands Cycle to Work, EV and Tech schemes Employee Assistance Programme Enhanced family friendly policies Supported studies and professional development opportunities Regular social events and team activities Recruitment process Application Review Initial Call with Talent Acquisition Video Interview with the Hiring Manager Final On Site Interview (including a short task) Feedback & Outcome Diversity & Inclusion At The Beauty Tech Group, we are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. We welcome applications from all backgrounds and experiences.
Purpose & Impact Within JCDecaux UK the role of Service Desk Analyst (SDAN) provides both 1st and 2nd line hardware and software customer focused support to end users at all levels of the organisation. The position sits within the Service Desk team, part of the Service Delivery function and reports to the Service Desk Team Leader (SDTL). JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDAN is crucial to both the department and wider company's success. What you'll be doing Client Operating systems (Windows 10, Mac OSX, etc) Server Operating system (Windows Server 2008, 2012, 2016 & 2019) Application deployment, configuration and support Mobile device management (Meraki, Mobile Iron, etc) Helpdesk systems (JitBit, Zendesk, etc) End user desktop equipment (desktop PCs, laptops and accessories) Microsoft Office applications (Office365) Printer and multifunction device management Active Directory for user management Telephony Platforms (ShoreTel, Mitel, Cisco, etc) Scripting (PowerShell, etc) Qualifications Educated in an IT related field or strong breadth and depth of relevant industry experience in a technical support position. Microsoft MTA/MCSA (desired but not essential) Working towards CMNO, CCNA or equivalent A little bit about you Ability to listen, adapt and make suggestions Excellent customer service skills Languages: Fluency in English, French desirable Highly motivated and service oriented Strong organisational skills and attention to detail Strong communication skills (written and oral) Excellent analysis, testing and troubleshooting skills Ability to rapidly identify faults and resolve issues EEO Statement We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We are committed to diversity as part of a culture that values all people.
18/07/2026
Full time
Purpose & Impact Within JCDecaux UK the role of Service Desk Analyst (SDAN) provides both 1st and 2nd line hardware and software customer focused support to end users at all levels of the organisation. The position sits within the Service Desk team, part of the Service Delivery function and reports to the Service Desk Team Leader (SDTL). JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDAN is crucial to both the department and wider company's success. What you'll be doing Client Operating systems (Windows 10, Mac OSX, etc) Server Operating system (Windows Server 2008, 2012, 2016 & 2019) Application deployment, configuration and support Mobile device management (Meraki, Mobile Iron, etc) Helpdesk systems (JitBit, Zendesk, etc) End user desktop equipment (desktop PCs, laptops and accessories) Microsoft Office applications (Office365) Printer and multifunction device management Active Directory for user management Telephony Platforms (ShoreTel, Mitel, Cisco, etc) Scripting (PowerShell, etc) Qualifications Educated in an IT related field or strong breadth and depth of relevant industry experience in a technical support position. Microsoft MTA/MCSA (desired but not essential) Working towards CMNO, CCNA or equivalent A little bit about you Ability to listen, adapt and make suggestions Excellent customer service skills Languages: Fluency in English, French desirable Highly motivated and service oriented Strong organisational skills and attention to detail Strong communication skills (written and oral) Excellent analysis, testing and troubleshooting skills Ability to rapidly identify faults and resolve issues EEO Statement We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We are committed to diversity as part of a culture that values all people.
Dynamics Mid-Office Systems Analyst - Support Job no: 531572 Brand: Product and Technology Work type: Full time Location: London Categories: Finance About the Opportunity Step into a dynamic, problem-solving role where you'll elevate mid-office systems and drive meaningful operational improvements. As part of a collaborative Mid-Office Support team, you'll work closely with Technology and Finance to enhance system performance, streamline processes, and support end users. This is your opportunity to influence business outcomes through system enhancements, testing, and user enablement. If you enjoy analysing data, improving systems, and making an impact, this role is for you. Key Responsibilities Lead and manage system testing processes, environments, and plans Identify and implement continuous process and system enhancements Maintain and configure mid-office systems including transactions, product groups, and user access Coordinate and execute system upgrades, enhancements, and maintenance activities Perform system, application, and data analysis to drive improvements Collaborate with developers and business stakeholders to implement solutions Support user acceptance testing and regression testing activities Provide helpdesk support for front-end system queries and invoicing issues Deliver training to system users across Finance and the wider business Monitor and resolve system queries within agreed SLAsMaintain user documentation and procedures Identify efficiencies and improvements within mid-office operations Support team deliverables and contribute to broader Finance initiatives Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications Strong problem-solving and time management skills Proven success in previous roles Excellent organisational skills and attention to detail Strong analytical and communication skills Ability to influence, challenge, and improve business processes Proactive, self motivated, and adaptable to change Minimum 2 years mid-office experience Knowledge and experience of Protas Comprehensive knowledge and experience of GDS Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at Applications close: 26 Jul 2026 GMT Daylight Time
18/07/2026
Full time
Dynamics Mid-Office Systems Analyst - Support Job no: 531572 Brand: Product and Technology Work type: Full time Location: London Categories: Finance About the Opportunity Step into a dynamic, problem-solving role where you'll elevate mid-office systems and drive meaningful operational improvements. As part of a collaborative Mid-Office Support team, you'll work closely with Technology and Finance to enhance system performance, streamline processes, and support end users. This is your opportunity to influence business outcomes through system enhancements, testing, and user enablement. If you enjoy analysing data, improving systems, and making an impact, this role is for you. Key Responsibilities Lead and manage system testing processes, environments, and plans Identify and implement continuous process and system enhancements Maintain and configure mid-office systems including transactions, product groups, and user access Coordinate and execute system upgrades, enhancements, and maintenance activities Perform system, application, and data analysis to drive improvements Collaborate with developers and business stakeholders to implement solutions Support user acceptance testing and regression testing activities Provide helpdesk support for front-end system queries and invoicing issues Deliver training to system users across Finance and the wider business Monitor and resolve system queries within agreed SLAsMaintain user documentation and procedures Identify efficiencies and improvements within mid-office operations Support team deliverables and contribute to broader Finance initiatives Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications Strong problem-solving and time management skills Proven success in previous roles Excellent organisational skills and attention to detail Strong analytical and communication skills Ability to influence, challenge, and improve business processes Proactive, self motivated, and adaptable to change Minimum 2 years mid-office experience Knowledge and experience of Protas Comprehensive knowledge and experience of GDS Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at Applications close: 26 Jul 2026 GMT Daylight Time
Sharp Business Systems France
High Wycombe, Buckinghamshire
2nd Line Support Analyst in High Wycombe required Location: High Wycombe Hybrid working: 3x in the office, 2x from home Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in High Wycombe. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we'd love to hear from you. What You'll Be Doing You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you'll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction. Your responsibilities will include: Owning, updating, and progressing support tickets to give clients confidence in our service. Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery. Organising and prioritising your daily workload to meet client expectations efficiently. Using your technical knowledge to resolve issues and escalation where necessary. Communicating clearly, professionally, and positively with clients and colleagues. Actively developing your technical skills and contributing to team productivity. Representing Sharp IT Services professionally to support client retention and business growth. What We're Looking For We're seeking a motivated team player with a passion for IT and a strong client-service mindset. You'll ideally bring: A friendly, professional, and approachable attitude A strong desire to grow your skills in IT support Excellent verbal and written communication skills At least 2 years' experience in IT support Intermediate knowledge of: Microsoft Server and Desktop Operating Systems Microsoft 365 and Azure Virtualisation, Networking, Firewalls, and Cyber Security Basic understanding of backup solutions and antivirus tools Awareness of Remote Monitoring and Management (RMM) tools What You'll Get in Return We value our people and invest in their growth. When you join Sharp IT Services, you'll benefit from: 26 days of annual leave, plus bank holidays life insurance, dental, and critical illness cover Study support for relevant professional certifications Discounted gym membership A clear pathway for career development in a supportive environment Ready to Apply? This is a fantastic opportunity to join a professional and friendly team where your skills and ambition will be recognised and nurtured. If you're ready to make an impact and grow your IT career, apply now and become part of the Sharp IT Services team.
17/07/2026
Full time
2nd Line Support Analyst in High Wycombe required Location: High Wycombe Hybrid working: 3x in the office, 2x from home Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in High Wycombe. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we'd love to hear from you. What You'll Be Doing You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you'll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction. Your responsibilities will include: Owning, updating, and progressing support tickets to give clients confidence in our service. Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery. Organising and prioritising your daily workload to meet client expectations efficiently. Using your technical knowledge to resolve issues and escalation where necessary. Communicating clearly, professionally, and positively with clients and colleagues. Actively developing your technical skills and contributing to team productivity. Representing Sharp IT Services professionally to support client retention and business growth. What We're Looking For We're seeking a motivated team player with a passion for IT and a strong client-service mindset. You'll ideally bring: A friendly, professional, and approachable attitude A strong desire to grow your skills in IT support Excellent verbal and written communication skills At least 2 years' experience in IT support Intermediate knowledge of: Microsoft Server and Desktop Operating Systems Microsoft 365 and Azure Virtualisation, Networking, Firewalls, and Cyber Security Basic understanding of backup solutions and antivirus tools Awareness of Remote Monitoring and Management (RMM) tools What You'll Get in Return We value our people and invest in their growth. When you join Sharp IT Services, you'll benefit from: 26 days of annual leave, plus bank holidays life insurance, dental, and critical illness cover Study support for relevant professional certifications Discounted gym membership A clear pathway for career development in a supportive environment Ready to Apply? This is a fantastic opportunity to join a professional and friendly team where your skills and ambition will be recognised and nurtured. If you're ready to make an impact and grow your IT career, apply now and become part of the Sharp IT Services team.
