CRM Administrator - Dynamics CRM

CRM Administrator - Dynamics CRM A CRM Administrator is required by an innovative market leader in the field of Scientific technology. This global company work on truly cutting edge equipment and are looking to create a centre of excellence within Customer Relationship Management. Role: CRM Administrator As CRM administrator you will be responsible for: + Managing the Microsoft Dynamics CRM database and linked Distributor Portal across Sales and Marketing operations + Analyse data to identify trends and areas for improvement + Assisting with Marketing campaigns + Providing user support and training, general system administration, plus identifying and implementing system and process improvements + Day-to-day administration (of the Dynamics CRM system and Distributor Portal), customisation and data integration + Collaboration with users and management in defining, analysing and designing of new processes and systems + Providing a high level of user support and training to internal and external clients + Reporting relevant departmental Key Performance Indicators (KPIs) on monthly basis + Provide general systems administration, identifying and implementing system and process improvements Experience: As CRM Administrator you will have experience of: + Experience of Microsoft Dynamics CRM system configuration and maintenance + Proven Data Administration/ Business Analysis skills utilising the Microsoft Office Suite ie: Word, Excel + A customer focused approach to delivering excellent service and improved accuracy + Experience with providing training on a one-to-one and group basis + Understanding of data concepts and data manipulation + Good verbal and written communication skills and the ability to build rapport with both internal and external contacts