Cloud Consulting have an urgent requirement for an experienced User Researcher to join a high-profile project for a leading company.
The role is a hybrid one - 2 days p/week on-site in Leeds and 3 days remote, and is inside of IR35.
Essential:
Proven experience leading user research for digital services with complex user journeys
Strong understanding of GDS and design standards and how research supports service assessments
Proficiency in a range of methodologies (eg interviews, ethnography, surveys, diary studies, usability testing)
Ability to synthesise findings into clear insights that shape strategy and design
Experience mentoring and developing others within a research or design team
Skilled collaborator with experience in agile delivery environments
Excellent communication, facilitation, and influencing skills
Desirable:
Experience across both public and private sector research
Ability to translate research insights into actionable service improvements
Experience conducting research in complex public sector environments