SENIOR EPOS BUSINESS ANALYST / TRANSFORMATION CONSULTANT
Location: Croydon, London( Hybrid, 2 days onsite per week, with travel to relevant sites)
Contract Duration: 7-8 months, outside IR35
ROLE OVERVIEW
We are seeking an experienced EPOS Business Analyst / Transformation Consultant to support a major EPOS transformation programme within a large, multi-site retail organisation, supported by head-office and central warehouse/distribution operations.
The project focuses on two key workstreams: replacing the existing Electronic Point of Sale (EPOS) platform and delivering a significant refresh of the associated hardware estate.
The successful consultant will bridge business and Technology teams, translating operational needs into clear requirements and a deliverable technical, commercial and implementation plan. The role will involve working closely with Operations, Technology, Finance/Commercial and external suppliers to define project scope, assess potential solutions, support vendor selection and coordinate delivery activities.
The position combines senior business analysis, stakeholder management, supplier engagement and project coordination, with programme management and implementation experience highly desirable.
Operations will retain ownership of business outcomes and required functionality, while Technology will lead the hardware and infrastructure workstream. The consultant will connect both areas, ensuring requirements, decisions, dependencies and delivery plans remain aligned.
KEY RESPONSIBILITIES
Business Analysis & Requirements
- Lead interviews, workshops and stakeholder discussions to understand current processes, business needs, pain points, workarounds, systems and operational constraints.
- Define current and future-state processes and document prioritised functional and non-functional requirements.
- Translate operational requirements into a clear project scope, acceptance criteria and documented requirements catalogue.
- Challenge requirements where appropriate, distinguishing genuine business needs from existing system limitations and unnecessary customisation.
- Identify dependencies, risks, data flows, integrations and operational considerations that could affect the future EPOS solution.
EPOS Replacement & Vendor Selection
- Support the assessment and selection of a replacement EPOS platform, ensuring the proposed solution meets business and technical requirements.
- Assess the EPOS market and lead or support RFI/RFP activities, vendor demonstrations, fit-gap assessments and supplier evaluations.
- Coordinate with prospective vendors and internal stakeholders to evaluate solution suitability, functionality, implementation approaches and costs.
- Support commercial comparisons, due diligence and the development of a recommendation for the preferred solution.
- Consider EPOS requirements relating to checkout workflows, product and pricing management, payments, stock visibility, reporting and integrations with wider business systems.
Hardware Refresh & Technology Coordination
- Assess the existing EPOS hardware estate, including tills, workstations, scanners, receipt printers, payment devices, peripherals and associated infrastructure.
- Work with Technology teams to define future hardware requirements and a suitable refresh and deployment approach.
- Coordinate with suppliers and stakeholders to establish hardware dependencies, site-readiness requirements and implementation considerations.
- Assess how hardware replacement should be sequenced alongside the EPOS migration, ensuring both workstreams are coordinated effectively.
- Consider additional retail technology requirements, potentially including handheld devices, tablets and self-service kiosks, where applicable to the project scope.
Stakeholder & Supplier Management
- Act as a link between Operations, Technology, Finance/Commercial and external suppliers.
- Facilitate discussions to ensure requirements are understood, decisions are documented and actions are progressed.
- Manage stakeholder expectations, resolve conflicting requirements and support effective decision-making.
- Coordinate suppliers and internal teams to maintain alignment across project scope, requirements, dependencies and delivery activities.
Project & Implementation Coordination
- Support the development and maintenance of the integrated project plan, governance arrangements, milestones, resources and delivery controls.
- Track scope, timelines, risks, issues, dependencies, decisions and changes, escalating concerns where appropriate.
- Coordinate activities relating to solution design, integrations, data preparation, testing, user acceptance testing (UAT) and operational readiness.
- Support pilot planning, phased rollout, cutover, issue resolution and transition into business-as-usual (BAU).
- Maintain project documentation, progress reporting and stakeholder communications throughout the engagement.
ESSENTIAL EXPERIENCE
- Substantial experience in EPOS/POS business analysis or transformation, including involvement in major implementations or replacement programmes.
- Strong business analysis, process-design and requirements-management capabilities.
- Experience working in a large, multi-site retail or comparable distributed environment.
- Detailed understanding of EPOS functionality, including product and pricing, promotions, payments, stock, reporting, integrations and associated hardware.
- Proven experience managing stakeholders across business and Technology functions.
- Experience supporting vendor evaluation, procurement, supplier management and commercial comparisons.
- Experience coordinating project activities, managing dependencies and maintaining delivery plans.
- Strong documentation, analytical, communication and problem-solving skills.
HIGHLY DESIRABLE
- Experience in retail supply chain, central warehousing, distribution, purchasing or branch replenishment.
- Community pharmacy, health and beauty or convenience retail experience.
- Experience with EPOS hardware refreshes and multi-site technology deployments.
- Knowledge of EPOS integrations with stock management, finance, reporting and wider enterprise systems.
- Experience of data migration, system testing, UAT, pilot delivery and phased rollout.
- Project management or programme leadership experience alongside business analysis.
- Experience with handheld devices, tablets, payment peripherals or self-service kiosks.
CANDIDATE PROFILE
The successful candidate will be analytical, structured and commercially astute, with a pragmatic, delivery-focused approach. They will be confident working with senior stakeholders, challenging requirements where necessary and translating complex business and technical issues into clear decisions and actions.
They will be comfortable managing multiple parties, coordinating suppliers and maintaining momentum across a project involving both software replacement and hardware refresh.
The ideal candidate will combine strong EPOS subject-matter knowledge with business analysis and project coordination capabilities, helping the organisation define its requirements, select an appropriate solution and prepare for successful implementation.
Success will be measured by clearly defined and prioritised requirements, an objectively assessed and costed EPOS solution, an agreed hardware refresh approach, effective coordination between business and Technology teams, controlled implementation planning and a well-managed transition into business-as-usual.