Job Description
- Deliver training sessions and demonstrations for end users on new Salesforce functionality released each sprint.
- Develop and maintain training materials, quick reference guides, and supporting documentation for new features and processes.
- Update user guides and knowledge base content to ensure documentation remains accurate and aligned with live system functionality.
- Translate technical changes into clear, engaging, and business-focused training content.
- Collaborate with Product Owners, Business Analysts, and delivery squads to understand upcoming releases and user impacts.
- Conduct user readiness activities ahead of sprint releases to support smooth adoption.
- Provide post-release support, answering user queries and reinforcing best practices.
- Gather feedback on training effectiveness and identify opportunities to improve adoption and user experience.
- Monitor training completion, user engagement, and adoption metrics to measure the success of new functionality rollouts.
- Champion Salesforce adoption and continuous learning across the business.