Responsibilities
- Demonstrate strong experience in business analysis across digital, data, or automation initiatives, ideally within Microsoft Viva, M365, Power Platform, or AI enabled solutions.
- Be confident eliciting, analysing, and documenting requirements using a range of techniques (workshops, journey mapping, user stories, process modelling) across technical and non technical stakeholders.
- Translate colleague and business needs into clear problem statements, functional requirements, and value hypotheses that inform solution design and prioritisation.
- Work closely with developers, solution architects, and product owners to ensure requirements are feasible, secure, and aligned with enterprise standards and target architectures.
- Support delivery of automation use cases, helping define conversation flows, triggers, data needs, success metrics, and adoption considerations.
- Apply strong analytical thinking to identify opportunities for simplification, automation, and productivity improvement across end to end colleague processes.
- Help define and track benefits, KPIs, and outcomes, ensuring solutions deliver measurable value to colleagues and the wider organisation.
Other Highly Valued Skills
- Familiarity with concepts such as conversational journeys, intent definition, escalation paths, and responsible AI considerations.
- Understanding of enterprise integration landscapes, including systems such as ServiceNow, Workday, or Microsoft Graph, from a requirements and dependency perspective.
- Exposure to governance, risk, compliance, and data protection considerations within large, regulated organisations.
- Strong stakeholder management skills, with the ability to balance competing priorities and align multiple teams around shared outcomes.
- A structured, inquisitive mindset, with the ability to adapt quickly as Copilot and AI capabilities evolve within the Microsoft ecosystem.
Location: Canary Wharf, London.