Identity and Access Senior Manager

Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives.

The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers.

The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other.

• Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting.
• Provide deep technical input early into solution design cycle.
• Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem.
• Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time.
• Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time.
• Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required.
• Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies.
• Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered.
• Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm.

Experience:

• Extensive experience in Identity and Access Management, preferably within the legal or professional services sector.

• Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management.

• Knowledge of IT strategic planning, design, and operations processes.

• Proven project and program management capabilities.

• Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes.

• Strong knowledge of current IT and data market trends and technology innovations.

• Experience leading service or operations teams.

• Excellent stakeholder engagement and communication skills.

• Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments.

Technical skills and qualifications:

• Experience in Microsoft Entra ID, Active Directory, Intune and related technologies.

• Role-based Access Control, CyberArk or Certificate management platforms

• Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar.

• Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage.

NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.