Credit Operations Support Graduate

Kickstart your career in credit operations with a 1-year fixed-term graduate role at a large organisation. This rotational position provides a 360-degree view of the business, giving you experience across multiple departments and the full customer journey, from initial contract changes to complex financial resolutions. You will play a key role in ensuring positive outcomes for customers, acting with integrity and putting their needs at the heart of everything you do.

• Deliver good outcomes for retail customers, ensuring products and services provide fit-for-purpose value.
• Identify and support customers in vulnerable circumstances, adapting your approach to their needs.
• Manage customer and retailer issues through to resolution, removing friction points in the user journey.
• Execute in-life contract changes, including early settlements, maturities, refinancing, and refunds.
• Resolve customer and retailer inquiries with a focus on first-contact resolution.
• Liaise with internal teams and external partners to ensure data accuracy and timely payment allocations.
• Conduct professional outbound calls and manage correspondence to maintain strong relationships.
• Proactively manage work queues and escape potential backlogs to meet departmental KPIs.
• Contribute to business projects to identify and implement service improvements.
• Collaborate with colleagues across the business to maximise customer satisfaction.

• Recent graduate with a 2:1 BA/BSc degree, ideally in Business, though other numerate disciplines are welcome.
• Previous experience in financeor consumer operations is desirable.
• Intermediate proficiency in Excel and Word; experience with workflow or process management tools is a plus.
• Strong communicator, resilient under pressure, and able to balance empathy with assertiveness.
• Analytical mindset with great attention to detail.
• Self-motivated, adaptable, and able to work independently in a fast-paced environment.
• Confident negotiator with strong objection-handling skills.

• 1-year fixed-term contract
• Hands-on exposure to credit operations, customer lifecycle management, and finance processes.
• Rotational experience across multiple departments for a full understanding of the business.
• Opportunity to develop key skills, contribute to process improvements, and work with a supportive team.