Lightspeed Commerce is seeking a customer-focused Support Specialist to be the first point of contact for hospitality customers, helping with education and troubleshooting across hardware and software. You will join a global 24x7 team (APAC, EMEA, NOAM), work shifts including weekends, and document interactions in our support platforms while escalating product issues to QA when needed.
Strong German and English communication, prior customer service or tech support experience, and familiarity