AI-Driven Technical Writer for Customer Success

Amazon Swansea is seeking a Technical Writer to own the documentation lifecycle for a product-led support function, covering help guides, SOPs, and in-app communications. You'll collaborate with product, engineering, and support teams to ensure customer-centric content that drives ticket deflection and self-service success.

Responsibilities include creating guides for an AI support bot, developing SOPs, supporting product launches, and maintaining a robust content lifecycle with ongoing reviews