Location
London
Employment Type
Full time
Location Type
Remote
Department
Deployment
Your Role
As an FAgent Deployment Manager at Eloquent AI, you'll be responsible for leading the end to end deployment of our AI Agents and Operators into enterprise environments. You'll work directly with customers to scope use cases, manage configurations, monitor performance, and ensure successful go lives.
What You'll Do
- Manage the full deployment lifecycle of AI Operators, from kick off to go live, with enterprise customers.
- Partner with customers to understand business processes, scope requirements, and align on deployment goals and success criteria.
- Coordinate configuration, testing, and validation of Operators using internal tools and prompt design frameworks.
- Collaborate cross functionally with Product, Engineering, and AI teams to resolve edge cases and ensure long term success.
- Participate in a 24/7 on call rotation, coordinating responses to critical customer facing incidents. Act as a first responder during incidents, taking ownership of investigation and coordination, even when issues extend beyond your immediate area of expertise, by engaging the right teams and driving resolution end to end.
- Contribute to improving deployment playbooks, escalation processes, and operational readiness over time.
What You'll Bring
- 3-5 years of experience in solution delivery, implementation, or technical project management in a B2B SaaS environment.
- At least 1 year of hands on experience working with LLMs, including a solid understanding of agent behaviour, prompt iteration, and system constraints.
- Ability to map complex workflows into structured logic and work closely with technical teams to implement them effectively.
- Strong communication and organisational skills to conduct customer meetings, manage timelines, and drive execution. A strong sense of ownership to track results, and ensure nothing falls through the cracks.
- A background in Data Science, Computer Science, Engineering, or another STEM field, or equivalent relevant practical experience in a technical or engineering role.
- Hands on coding or scripting experience with Python, as well as React and TypeScript, and are comfortable reading and working alongside production code.
- Experience deploying AI powered tools, chat based interfaces, or automation products.
- Delivered projects in fintech, insurance, banking, or other regulated industries.
- Comfortable operating in high ambiguity, fast moving environments where customer impact and reliability come first.