IT Infrastructure & Security Technician £35k Hybrid

Are you an experienced IT professional with a passion for infrastructure, cybersecurity, and continuous improvement? If so, we have a brilliant new Permanent position for you, as an IT Infrastructure & Security Technician. You'll be joining a MIS team, where you'll play a key role in supporting, maintaining, and securing this organisation's IT environment.

Reporting to the IT Infrastructure & Security Manager, you will help ensure the smooth day-to-day operation of the company's infrastructure while supporting security, compliance, and governance initiatives across the business. This is an excellent opportunity for someone with a solid IT support background who is looking to develop their expertise in infrastructure, cybersecurity, auditing, and compliance frameworks.

IT Infrastructure & Security Technician

Whitstable, Kent

£30,000 - £35,000 DOE

Monday to Thursday 8am - 4:30pm and Friday 8am - 1:30pm

Hybrid working is available on an ad-hoc basis, but the office must be covered by at least some members of the IT team during standard working hours.

ASAP

• 25 days annual leave + bank holidays, increasing with length of service
• Cycle to work scheme
• Employee discount on Dell PCs
• Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools, and much more!
• Life assurance scheme
• Income protection scheme
• Matched pension contribution up to 6%
• Earn extra mile vouchers of up to £50 for going the extra mile
• On site part subsidised canteen
• Free on site parking
• Free sight test vouchers
• Yearly occupational health assessments
• Career progression

• Support the maintenance and monitoring of IT infrastructure across the business, including LAN, WAN, switches, Hyper V, SAN, UPS, user devices, phones, and related systems.
• Troubleshoot and resolve infrastructure, hardware, and security related incidents, escalating where required.
• Assist with ensuring infrastructure and software remain compliant with internal policies, security standards and audit requirements.
• Support the preparation of evidence and documentation for internal and external audits, including Cyber Essentials Plus, ISO 27001, GDPR and customer/security requirements.
• Assist with patching, firmware updates, vulnerability remediation, and general system maintenance.
• Monitor hardware stock levels and assist with ordering or replenishment in line with agreed processes.
• Support IT and security awareness activities, including tracking completion of required training where applicable.
• Assist with maintaining security controls, processes and documentation, escalating risks or gaps to the IT Infrastructure & Security Manager.
• Work with the wider MIS team to support incident, problem, and vulnerability resolution in line with business SLAs.

• Experience working in an IT role is essential
• CompTIA Security+ (or equivalent)
• Experience working within a ticketed help desk system
• Experience working within a Cyber Essentials Plus Organisation
• Experience identifying and resolving vulnerabilities

We are an equal opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.