IT Support Engineer - Hyper V/O365 - On Call K
Location: East Midlands
Industry: IT
Salary: £35,000 - £40,000 per annum + Pension, Health, 25 days
Posted: 30/01/2018
We are looking for an experienced IT Support Engineer who can work on call (1 in 3 weeks) to support our global software house's internal systems and hosted environments for our external client base. The role requires strong technical skills across multiple technology environments, excellent communication, and a customer focused mindset.
Responsibilities
- Provide technical support for Windows Server , Hyper V, Office 365, and RDBMS SQL/Oracle.
- Deliver outstanding customer service to end users, both remotely and deskside.
- Manage asset inventory and documentation for hardware and software.
- Build and deploy server architecture in the data centre, documenting procedures according to company standards.
- Support defined maintenance weekends as required.
- Analyze current resourcing usage and recommend future requirements to maintain optimal service levels.
- Monitor performance against contractual service targets and take corrective action.
- Build strong partnerships with customers and contribute to monthly/quarterly KPI reports for the Company Board.
Qualifications
- Proven experience with Windows Server and Hyper V virtualisation.
- Hands on experience with Office 365.
- Knowledge of Active Directory, SQL Server, and/or Oracle databases.
- Ability to engage with users remotely and in person.
- Strong communication skills and a team player attitude.
- Experience in a fast paced environment with attention to detail and meeting deadlines.
Benefits
- Annual salary £35,000 - £40,000 plus on call pay.
- 25 days holiday, pension scheme and health benefits.
- Free car parking.
- Modern office facility with commutable locations from Nottingham, Loughborough and Derby.
Contact: -
Candidates of all ages and backgrounds will be considered for this role.