Graduate Service Desk Analyst (Application Support)
Location: West Midlands
Industry: IT
Salary: £20,000 - £24,000 per annum
Posted: 05/04/2019
Responsibilities
- Provide 1st/2nd level service desk support for ERP and software applications such as Dynamics, SAP, Navision, Oracle, and CRM.
- Prioritise and manage support calls, escalating to 3rd level as required.
- Deliver excellent customer service and maintain strong communication with users.
- Utilise knowledge of .NET, SQL Server, Web technologies, and business intelligence tools like Crystal Reports and Business Objects.
- Engage in cross training and development to expand support coverage.
Qualifications
- Graduation in a relevant field (IT, Computer Science, Business, etc.) or equivalent experience.
- Good understanding of IT and software application support.
- Familiarity with ERP systems (Dynamics, SAP, Navision, EPOS) and database/SQL Server is an advantage.
- Strong customer service attitude, communication and problem solving skills.
- Knowledge or qualification in ITIL is highly desirable.
Benefits
- Competitive salary ranging from £20,000 to £24,000 per annum.
- Opportunity to work within a global software house with extensive training and career progression.
- Flexibility to work in the East Midlands area, accessible from Leicester, Coventry and Northamptonshire.
- Requirement to be able to drive to the office location.
Equal opportunities: Applicants from all ages and backgrounds will be considered.