Junior IT Service Desk Analyst: 1st/2nd Line Support

  • Ascent People Ltd
  • 26/07/2026
Full time Information Technology Telecommunications SQL Graduate IT

Job Description

Ascent People Ltd in Wales is seeking a Graduate/Junior Service Desk Analyst to join a progressive software house's Software/Application Support Team. You will provide frontline support for external customers, aiming for high first/second call resolution and receiving full product training with clear career progression.

The role covers supporting Windows/Unix/SQL based applications, communicating effectively and delivering excellent customer service from our Bangor office in North Wales.