Senior IT Support - MSP - Client facing
Location: East Midlands
Industry: IT
Salary: £40000 - £45000 per annum + Flexi working, Pension
Posted: 26/07/2021
Overview
IT Consultant / 3rd Line Support Engineer for a UK MSP. You will work with a range of technologies, support clients both on site and remotely, and help design new implementations and projects while maintaining business as usual.
Responsibilities
- Technical expertise in Windows Server , Hyper V, Office 365, networking, firewalls and security.
- Deliver excellent customer service and experience on site and off site.
- Build strong relationships with internal and external stakeholders.
- Asset management of hardware and software.
- Design, build, and deploy server architecture with supporting documentation in line with company standards.
- Analyse current resource usage and future requirements to keep systems at the correct level for IT service targets.
- Monitor performance against contractual service targets and take appropriate action to achieve them.
- Act as a point of escalation for support calls.
- Provide partnership and advisory support to clients on best policies and procedures.
Requirements
- Senior IT support experience with client facing roles.
- Strong knowledge of Windows Server , Hyper V, and Office 365.
- Experience with VMWare, Cisco networking, scripting (e.g., PowerShell) and Power BI is desirable.
- Excellent communication skills and ability to travel for on site work (no more than one overnight stay per quarter).
- System design and documentation skills.
- Team player attitude and willingness to contribute to overall business objectives.
Benefits
- Competitive salary of up to £45,000.
- Pension scheme.
- Flexi working.
- Free car parking.
- Modern office facilities accessible from Leicester, Loughborough and Nottingham.
Candidates of all ages and backgrounds will be considered for this role.