Customer Accounts Senior Administrator

Heidelberg Materials UK (formerly Hanson UK) is one of the UK's largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Customer Accounts Senior Administrator Bristol Full-time Shared Service Centre (SSC)

Are you a detail driven finance professional who thrives on solving problems, improving processes, and supporting others to succeed? We're looking for a Customer Accounts Senior Administrator to play a key role within our UK Customer Accounts function. This is a fantastic opportunity to step into a senior operational role, where your expertise, initiative, and customer focused mindset will make a real impact.

About the Role As a Customer Accounts Senior Administrator, you'll provide excellent customer service, guidance, and support to both internal and external customers, while ensuring transactional accuracy, compliance, and continuous improvement across the function. You'll take ownership of non standard requests and escalations, support automation and efficiency initiatives, and act as a point of reference and mentor for administrators across the team.

Key Responsibilities

• Deliver outstanding customer service to internal and external stakeholders
• Process all transactional activities accurately through the relevant workflow tools
• Ensure compliance with defined processes and controls, driving efficiency and corrective actions where required
• Take ownership of and resolve non standard requests, complex queries, and escalations
• Allocate cash receipts and manage customer account transactions
• Manage and reconcile bank accounts
• Optimise use of the YAMBS automation tool
• Log, track, and clear invoice queries within SSC remit and support resolution across other business lines
• Identify root causes of issues and implement process improvements
• Support and train administrators where required
• Work accurately within agreed SLAs on a right first time basis
• Maintain high levels of integrity, confidentiality, and data accuracy
• Ensure appropriate records are maintained to enable accurate reporting
• Support departmental and wider SSC initiatives and personal development
• Work collaboratively as part of a team to achieve performance targets
• Support the Team Lead with departmental change and innovation
• Undertake additional tasks as requested by the Team Lead or SSC senior management

Financial & Non Financial Accountabilities

• High volume transactional processing requiring strong technical expertise
• Resolving escalated queries from administrators
• Identifying root causes and implementing sustainable process improvements

About You

• Educated to GCSE level (or equivalent)
• Strong experience in transactional finance or customer accounts
• Confident handling escalations and complex issues
• Highly organised with exceptional attention to detail
• Proactive mindset with a passion for continuous improvement
• Strong communication skills and confidence supporting and training others
• Comfortable working in a controlled environment with SLAs and compliance requirements

Why Join Us?

A chance to play a senior, influential role within a critical finance function Opportunities to contribute to automation, innovation, and process transformation A collaborative team environment with a focus on development and progression Exposure to a large, UK wide business within a dynamic SSC setting At Heidelberg Materials, we don't just offer jobs we build careers. As a global leader in construction materials, we're committed to innovation, sustainability, and, above all, our people.

Rewards & Benefits

We're proud to be recognised as an Employer of Choice, with accreditations including:

• Armed Forces Covenant (Gold)
• Disability Confident
• 5% Club (Platinum)
• Mates in Mind
• Clear Assured
• STEM Ambassador
• MPQC Member
• Competitive Package: Salary, bonus incentives, generous pension, and life assurance
• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities

At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.

As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry. We believe in building a workplace that is dedicated to promoting inclusivity and diversity.

Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive. Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.

We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.