Service Desk Analyst

We are looking for an entry level Service Desk Analyst candidate to join a very friendly and supportive IT service desk team, to provide IT support to a user group of around 400 people. The team are looking for someone who is enthusiastic, eager to learn and willing to grow through experience. A proactive attitude, strong initiative, and a desire for continuous development are more important to the team than extensive experience. We are a Microsoft 365 environment with bespoke legal software systems, which include Net Documents and 3E.

Day to day tasks will include:

• Answering calls/emails/Teams messages to the IT service desk number/centralised inbox and logging these requests on the helpdesk system
• Providing effective IT support services across the firm both onsite and remotely, across software support/set-up and hardware maintenance and AV set-up.

Please note that candidates will need to be available across the team's shift patterns which are as follows:

• Standard: 9:00 AM - 5:30 PM (with a 1-hour lunch break)
• Flexible shifts on a rota basis:
  • Early: 7:30 AM - 4:00 PM
  • Late: 9:30 AM - 6:00 PM.

You will have a passion for problem solving and a curious mind, place importance on providing excellent client service and a genuine interest in developing a career in a busy but friendly IT service desk team. We are open to seeing candidates who are at the start of their IT journey, so you may have a degree in Computer Science, completed an IT bootcamp course, IT apprenticeship, or have some on the job IT or customer facing experience.

In return, you will be joining a loyal and dedicated service desk team, who support each other and work together to provide a first-class support service to all our people.

Winckworth Sherwood is an exciting, diverse, and growing business. We are a full-service law firm with a diverse client base, that prides itself on providing advice across a broad range of sectors and markets. Delivering a first-class service is key to everything we do.

Our clients range from some of the UK's largest businesses and institutions, housebuilders and developers through to investors, professional partnerships, family offices, not for profit organisations and private individuals - all of which benefit from the flexible, practical approach of our lawyers.

We recognise that our people play a key part in our success and as a result we are committed to their development and well-being. We promote a healthy work-life balance and flexibility, keeping our people motivated and stimulated to deliver great things.

The company will submit your details to our background screening company (Giant), who will conduct a series of background checks. Once these have been completed and we have separately validated your proof of right to work in the UK, a start date can be agreed, and your onboarding schedule can be planned.