The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave-a national programme that's changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.
This means we're working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.
We're a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.
Join us and help shape the future of care in West Essex.
Job overviewThe Service Delivery Manager is a key managerial position in the Care Group. The post holder is responsible for managing the day-to-day operation of one or two services, working closely with the Clinical Leads and Matrons and supporting the General Manager and Head of Nursing.
The post holder will ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed.
The post holder will support the Service Manager / General Manager in developing efficient and effective patient centered services, meeting key financial and operational performance targets, and putting in place effective processes for delivering national/ local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness and financial flows.
Main duties of the jobThe post holder will support the Outpatient & Administration Service Manager in the day-to-day operational leadership of the Outpatient Department, it's operational processes and systems, as well as any other improvement and development projects as part of general modernisation of the service.
The postholder will have line management responsibility for administration staff including Outpatient Appointment Team Leads, Outpatient appointment booking staff, and support the Service manager with line management of the OAD Data quality lead, and systems/information lead
Services that are split across the departments as listed below.
Outpatient Appointments Department
Fast track
Reception Services
This role will involve traveling to PAHT sites at least once a month
Detailed job description and main responsibilitiesPlease see attached JD for full details.