IT Support Manager - Service Desk 45K

Location: East Midlands
Industry: IT
Salary: £40,000 - £45,000 per annum + benefits

This role involves managing a small service desk team to improve customer satisfaction KPIs, working closely with 3rd party IT service providers while maintaining high support standards. The position is office based with UK site visits. We are looking for an IT Support Manager with experience of running/building a Service Desk, who can introduce best practice while maintaining a culture of accountability and ownership, and who is willing to dedicate 20% of their time to hands on work.

• Develop and grow the service desk team to improve customer satisfaction KPIs.
• Maintain and enforce high level support standards and procedures.
• Improve quality of work and processes while focusing on customer satisfaction.

• 5+ years of service desk/IT support experience, including team leadership/management duties.
• Experience in a customer service role alongside IT technicians and engineers.
• Experience utilising the ITIL framework in the delivery of IT services; ITIL certification a bonus.
• Experience in desktop support with Microsoft and Office 365 suite (Outlook, Exchange, etc.).

Benefits: Free parking onsite, flexible working arrangements after settling in, and office in the East Midlands, commutable from Derby, Nottingham, and Leicester.

Ascent People is acting as an employment agency for this role and applicants from all ages and backgrounds will be considered.