IT Service Delivery Manager - Retail & Fashion (Central London)
Responsible for delivering a world class IT service to retail clients, planning and designing service delivery processes, monitoring progress, resolving issues, and initiating actions as required. Works closely with IT Managers, focuses on client relationships, and supports a fast paced, high pressure environment.
Responsibilities
- Plan, design, and monitor service delivery processes to high standards.
- Resolve incidents and problems in a timely manner.
- Proactively identify and address service delivery issues and risks.
- Collaborate closely with IT Managers to manage stakeholder relationships and expectations.
- Maintain understanding of retail sector operations and retail systems (warehouseing, EPOS, store, merchandising).
Qualifications
- Experience in client facing service delivery, particularly within retail.
- Strong communication, engagement, and stakeholder management skills.
- Analytical thinking and forward thinking approach.
- Knowledge of retail supply chain and retail systems.
- Leadership experience and ability to influence without direct authority.
- Understanding of ITIL and incident/problem management frameworks.
Key Skills
- Engaging and motivating communication
- Excellent stakeholder and effective leadership management
- Expert analytical skills
- Supply chain knowledge
- Client facing experience with retail and IT solution clients
Benefits
- Salary up to £55,000 per annum
- Attractive benefits package
- Convenient location in Central London, within reach of public transport
Equality and Diversity
Candidates from all ages and backgrounds will be considered.
Agency Disclosure
Ascent People is acting as an Employment Agency in respect of this role.
Recruiter Contact
Bryn Evans
Phone:
Email: