Senior Administrator - Childrens Services

Band 3 Main area Administrative Grade Band 3 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Monday - Friday)

Job ref 201-26-658

Site Unit 3 Underground House Town Blackwater Truro

Salary £25,760 - £27,476 Pro Rata Salary period Yearly

Closing 02/08/:59

Interview date 11/08/2026

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview We're looking for a motivated and organised individual to join our welcoming and supportive team.

If you thrive in a busy environment, take pride in delivering high-quality administrative support, and want to make a meaningful difference to children, families and clinical staff, we would love to hear from you. This is a varied and rewarding role where no two days are the same, offering a fantastic opportunity to develop your skills while contributing to an essential service.

An exciting opportunity has arisen for an enthusiastic, flexible and proactive Senior Administrator to join our Neurodevelopmental Assessment & Consultation Administrative Team in Blackwater Truro.

In this role, you will play a key part in the smooth day-to-day running of the team, helping to coordinate and deliver high-quality administrative support. You will help ensure that children and their families receive an efficient, responsive and positive service, while working in line with agreed procedures and timescales.

You will also contribute to maintaining high standards across the team, supporting colleagues with administrative tasks, and ensuring all patients, families, staff and visitors are treated with professionalism, kindness and respect at all times.

Main duties of the job The post holder will be responsible for the provision of administrative support, their key responsibilities will include, but are not limited to:

• Provide comprehensive administrative support across the service
• Deliver reception duties, including welcoming families and answering telephone calls
• Process new referrals and manage multiple email inboxes
• Prepare correspondence, including acceptance, report, and discharge letters
• Maintain and manage diaries
• Scan and accurately record confidential information on computer systems
• Liaise with professionals to gather information for the clinical team
• Update and maintain Rio essential demographic information
• Take minutes at various meetings (adhoc)
• Support the Clinical Admin Coordinator with general workforce tasks as required

Working for our organisation We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

Detailed job description and main responsibilities To view a detailed job description and person specification including the main responsibilities of this role please see 'supporting documents'.

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.

We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

Person specification Education / Qualifications and Relevant Experience

• GCSEs or equivalent (A-C) including Maths and English
• CLAIT/ECDL/NVQ 2 or equivalent
• NVQ 3 in business admin or equivalent qualification or experience
• Administrative Experience of working in a complex and busy office environment
• OCR Level 3 Text Processing or equivalent
• OCR Level 3 Audio Typing or equivalent NHS or Local Authority Experience
• Record Keeping
• Data - Protection / Information Governance

Knowledge & Abilities

• Experience in using NHS software packages i.e. RiO
• Previous NHS or Local Authority experience
• Understanding of Children's Services
• Supervisory experience

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment. If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on
. click apply for full job details