Salesforce Administrator

We're Kingfisher, a team of over 74,000 people across our brands B&Q, Screwfix, Brico Depot, Castorama and Koçtaş.Guided by our purpose "Better Homes. Better Lives. For Everyone.", we work daily to make that a reality and help shape the future of home improvement.

New opportunity for a CRM Specialist on our Marketplace team to manage and develop the Salesforce platform supporting marketplace and retail media operations. The role will support merchant acquisition and relationships across multiple markets by enabling simple, secure and scalable CRM processes.

• Manage and maintain the Salesforce platform, ensuring it is reliable, secure and easy to use across the organisation.
• Configure users, data, workflows, reports and dashboards, tailoring Salesforce to meet marketplace needs.
• Safeguard data by managing roles, profiles and permissions in line with security and confidentiality requirements.
• Collaborate with Kingfisher's banners (B&Q, Castorama, Brico Depot) to understand local processes and optimise Salesforce while maintaining consistency.
• Translate Group and Banner Business Development requirements into effective CRM processes that support merchant lead generation and acquisition.
• Build and develop Community Cloud based Merchant Hubs to deliver seamless experiences for merchants across all banners.
• Manage the relationship with Kingfisher's Salesforce Partner agency, coordinating delivery, monitoring performance and ensuring solutions are implemented smoothly.

• Proven experience in a technical CRM or Salesforce Administrator role, ideally within a marketplace or home improvement environment.
• Salesforce Administrator certification or equivalent Super Sets and Badges (ideally Trailblazer Ranger or higher).
• Strong hands on knowledge of Salesforce configuration, workflows, data management, security and reporting.
• Experience working with Salesforce Lightning products (Sales, Service, CRM Analytics).
• Clear communication skills and ability to collaborate with internal teams and external partners.
• A practical, solutions focused approach with the ability to manage multiple priorities and projects.

• Private Health Care - Up to family level cover with AXA (subject to Benefit In Kind taxation).
• Kingfisher Pension Scheme - Immediate eligibility through auto enrolment; contribute 8% to receive a max 14% from the Company.
• 25 Days' Holiday - 25 days per annum plus bank holidays (prorated for part time colleagues).
• Staff Discount - 20% discount at B&Q and Screwfix (eligible after 3 months service).
• Kingfisher Share Incentive Plan - Tax efficient share ownership (join after 3 months service).
• Life Assurance - X4 salary for active members of KPS MP; X1 salary if not active.
• Bonus - Competitive bonus scheme aligned to role level.
• Kingfisher Share Save - Option to buy shares at the end of a 3 or 5 year period; offered annually (3 months service required).

We are committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.