Responsibilities
- Lead the availability, reliability, and continuous improvement of the Connectivity platform.
- Proactively identify, lead, and resolve service issues using monitoring, telemetry, and data-driven insights.
- Build strong partner relationships and collaborate across teams to deliver effective end-to-end solutions.
- Drive operational excellence through process optimisation, automation, and effective service transitions.
- Contribute to platform strategy, roadmap development, and major incident resolution while supporting wider business objectives.
Requirements
- Strong expertise in ITIL, ITSM tooling, service reporting, and continual service improvement.
- Shown experience across enterprise networking technologies, including Azure, Fortinet SD-WAN, Juniper Mist, and Zscaler.
- Highly analytical, with the ability to diagnose sophisticated issues using multiple data sources and perspectives.
- Effective communicator and collaborator, able to translate technical concepts for diverse partners and teams.
- Committed to delivering reliable, high-quality services through automation, process optimisation, and operational excellence.
Core Competencies
Demonstrates strong expertise in ITIL and ITSM tooling, focusing on service reporting and continual service improvement. Capable of driving operational excellence through process optimisation, automation, and effective service transitions while building strong partner relationships.