Responsibilities
- Act as the first point of technical support for business users building their own applications - reviewing configurations, advising on architecture and tooling choices, and helping resolve issues without creating delivery bottlenecks
- Carry out diagnostic and debugging activities across bespoke applications and business-built tools when complexity outstrips what the business user can resolve themselves
- Ensure all business-built applications meet organisational standards for security, resiliency, supportability and data handling, within the guardrails defined by the Business Systems Owner
- Register every business-built application in the systems catalogue with documentation sufficient for handover, continuity and future supportability
- Provide hands on technical input when new tools or platforms are evaluated, assessing integration, security and operational fit
- Maintain and improve shared templates, reference implementations and reusable components that make it faster for the business to build safely
- Contribute to joiner, mover and leaver processes across business systems, ensuring digital footprints are correctly managed
Requirements
- Hands on technical generalist across M365, Power Platform and SaaS administration
- Experience supporting business-built, low code or citizen developer applications in a corporate environment
- Comfortable reading, reviewing and lightly editing code and configuration written by others, including AI-assisted output
- Good documentation discipline - you leave things better documented than you found them
- Debugging mindset - willing to dig into logs, code and integrations to isolate root causes rather than treat symptoms
- Strong communication skills with non technical users - patient, clear, and able to translate between business and technical framing
- Comfortable operating within defined frameworks, and confident raising concerns when those frameworks start to constrain the work
Core Competencies
Demonstrates hands on technical expertise in M365, Power Platform, and SaaS administration, with a strong focus on supporting low code applications and ensuring compliance with organizational standards. Excels in communication with non technical users, providing clear guidance and documentation to facilitate application development and support.