Overview
We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We support the global economy and move value across borders, with a focus on trust, safety and reliability. Swift serves a community of more than 12,000 banks and financial institutions, and operates in 200+ countries and legal territories.
Role summary
As a Business Analyst joining the Swift payments scheme design team, you will work with payments and technology experts shaping the future of cross-border payments. You will gather, analyse and translate business and customer needs into technical requirements that drive a transformative cross-border payments experience, acting as a bridge between business, technology and delivery teams.
What you'll do
- Define, analyse and translate customer requirements into documented functional and non-functional requirements, user stories and acceptance criteria.
- Undertake detailed research on operational processes and operating models of target corridors and creditor markets to identify, design and document current and target states.
- Evaluate design solutions for completeness, coherence and operational readiness.
- Work closely with technical delivery teams to support the design and delivery of high-quality, timely solutions.
- Act as the liaison between business teams, technology and delivery teams to ensure project alignment.
- Support User Acceptance Testing (UAT) and validate that delivered products, services and capabilities meet defined acceptance criteria.
- Assist in planning and coordinating customer testing activities, including analysing feedback and formulating recommendations for changes or enhancements required from testing activities and live testing.
- Maintain key documentation such as procedures, processes, requirements and specification documents in line with Swift standards and methodologies.
- Support rollout, adoption and user enablement activities including training and evolution of documentation (e.g., operations guides, how-to guides, FAQs).
- Act as subject-matter expert on the Swift payments scheme, advising internal and external stakeholders with credibility and clarity.
- Contribute to the development of the team's strategic goals and objectives.
- Identify opportunities for innovation and process improvement in the product management function.
What you bring - must-haves
- Strong experience working as a business analyst in financial services within transaction banking.
- A team player with the ability to work both collaboratively and independently.
- Ability to work effectively in a fast-paced dynamic environment.
- Experience working between business, technology and delivery teams, with ability to engage both technical and non-technical stakeholders.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Detail oriented with a disciplined approach to accuracy and quality.
- Fluent in English (spoken and written).
What you bring - nice to haves
- University degree.
- Experience in cross-border payments related domains.
- Experience supporting testing and validation of reports, dashboards, and analytics solutions.
- Experience with defining API specifications and familiarity with end-to-end API lifecycle management and integration.
- Understanding of financial industry standardisation-standards bodies, processes, politics, etc.
- Familiarity with Jira and Agile Control Framework processes.
- Strong commitment to continuous learning and improvement.
- Experience working across multiple geographies or matrixed organisations.
What we offer
We give you the freedom to be yourself in a diverse and inclusive environment where everyone's voice counts. We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact or indicate this in your application. All requests are confidential and will not affect your candidacy.
At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team. We are evolving continuously and operating at the intersection of finance and technology, with opportunities to work in teams across countries. Joining Swift provides exposure to knowledge, expertise and technologies and the potential for diverse career paths.