Responsibilities
- Collaborates with global commercial services partners and customers to drive product features from concept to launch in a fast-paced environment
- Works with multi-functional teams and various partners including analytics, middleware, engineering and user enablement
- Continuously reviews the business needs, refines priorities, outlines turning points and deliverables, and finds opportunities and risks
- Partners with team members and customers across the organization to form the product vision, strategy, features, and prioritization
- Lead structured meetings and use collaborative workshops to gather requirements and uncover expectations
- Elicit what is behind and underneath stated requirements rather than just collating and coordinating requirements
- Understand the business vision, needs, drivers for change, current struggles, internal and external factors and suggest solutions and alternatives
- Participate in case development for business and ensure benefits are achievable and trackable
- Produce quality documentation of the final business requirements and processes maintaining a high professional standard
- Clearly define project requirements using appropriate documentation (business requirements, scope matrix, use cases, etc.)
- Address application displays, fields, and files as appropriate, and/or the process, rules, data, and capabilities of the solution
- Detail work you're doing and success criteria as well as metrics to measure impact of changes and return on investment
- Prioritize system functionality based on requirements and apply a minimal viable product approach
- Act as the liaison between business partners and IT, performing as the internal 'customer' during the build of the system
- For smaller changes, act as adhoc project coordinator to ensure the change is led through different phases of software development process and partners are updated regularly on progress
Requirements
- Bachelor's degree (BA or BS) in business analysis, computer science, or equivalent
- At least three years of previous experience as a product owner or business analyst
- An agile mentality with proven values such as dedication, grit, openness, and respect
- Exceptional interpersonal skills, including teamwork, facilitation, and negotiation
- Excellent analytical and technical skill along with written and verbal communication skills
- Excellent planning and organizational skills
- Solid experience of creating solution designs and supporting the delivery of supply chain technology within distribution sector
- Exposure to full lifecycle experience of complex environments with a mixture of in-house developed software and off the shelf solutions
- Understanding of sales & commercial processes, order to cash processes along with exposure to customer services, supply chain, distribution operations
- Knowledge of enterprise systems such as IBS or similar ERP platforms
- Understanding of commercial and data governance functions and the order to cash process in a multi country, multi distribution centre environment
- Exposure to periphery system supporting ERP like Salesforce, Logility, Esker
- Willingness to learn new technologies and adapt to changing business needs
Core Competencies
Demonstrates expertise in product ownership and business analysis, with a strong focus on agile methodologies, solution design, and effective communication across multi-functional teams. Proficient in managing project requirements and delivering high-quality documentation while understanding complex supply chain and commercial processes.