This CJM role operates across the API marketplace and API Flash products. It plays a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and cross functional integration. The CJM is responsible for understanding and optimizing the end to end customer experience (internal and external) and for continuous improvement of the journey through collaboration with Product, Design and Engineering.
Key Responsibilities
- Lead and manage projects from initiation to closure, ensuring adherence to project management best practices.
- Act as a scrum master, facilitating agile ceremonies and ensuring the agile team follows the principles and practices.
- Implement change management strategies to effectively manage and communicate project changes to stakeholders.
- Collaborate with cross functional teams to define project objectives, scope, and delivery timelines.
- Identify and mitigate project risks, proactively resolving issues to ensure project success.
- Drive continuous improvement through agile retrospectives and by optimizing project processes.
- Provide mentorship and guidance to team members on agile practices and project management techniques.
Skill Requirements
- Proficiency in scrum master responsibilities, including facilitation of scrum events, coaching the team, and ensuring adherence to agile principles.
- Strong background in project management, change management, and agile methodologies.
- Excellent communication and leadership skills to effectively lead project teams and interact with stakeholders.
- Experience in implementing agile frameworks, such as scrum, kanban, or lean, to deliver successful projects.
- Ability to adapt and thrive in a fast paced, dynamic environment, managing multiple projects simultaneously.
- Analytical mindset with problem solving abilities to address project challenges and drive solutions.
- Certification in scrum (CSM), agile (PMIACP), or project management (PMP) is highly desirable.
Other Requirements
- Scrum Master (CSM), Agile (PMIACP), or Project Management (PMP) certification is preferred.